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This study aims to examine the major policy issues regarding the formation of a Greek Citation Index.

Literature search for determining international practices on the formation of citation indexes and applied inquiries on the major citation indexes available today online for which goals, policies on inclusion of published research, issues on impact factor, major concerns on distribution and use were examined within the Greek parameters imposed by language barriers, readability and usability. A blueprint of scholarly Greek production in humanities and social sciences (H&SS) was made along with the development of a mechanism for assessing and incorporating journals to the index.

The study reports on the following issues: selection of H&SS as a start of point for the citation index; setting of the index’s goals and objectives in view of the use of impact factor for the assessment of academics; comparison of international to national production of citation indexes; development of a mechanism needed to establish policies regarding the use of standards, selection of material, compliance with repository policies and open-access practices; and assessment of difficulties arising from language (and alphabet) differences, demographics, audience and scientific production.

The paper presents the designing of an information tool in a unique language environment and in isolation from the international indexing community. In addition, it contributes to the adoption of international indicators, such as impact factor, and their implementation within the Greek environment and the specification of parameters arising from language, demographics and publishing practices of the country.

This paper aims to present real time user searches in a Greek academic library OPAC (University of Macedonia Library) in relation to user profile.

Using as a test bed a Greek academic library and its OPAC's transaction logs along with a system implanted questionnaire, data were gathered, processed and analyzed using multivariate statistical analysis techniques.

In making a synthesis of the analyzed data, a series of questions related to everyday library work were answered, giving libraries a tool to apply the gained knowledge in order to make decisions regarding their OPAC, their user education programs and their reference services.

The present paper focuses on the analysis of those variables that were considered to be the most representative for constructing a user profile.

This paper builds upon the techniques of data collection and presents a new tool for analyzing them statistically. Data derived from libraries were processed and analyzed statistically using the classical descriptive statistics. The suggested multivariate statistical method is designed to become a tool for analyzing qualitative data and to be used in a variety of library applications. It is also particularly helpful in analyzing cross‐tabular data in the form of numerical frequencies and allows all associations amongst pairs of variables to be analyzed as well as each association between a variable and itself.