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In the context of organizational change, identifying, and organizing the various roles of change agents remains a challenge for practitioners and scholars alike. This chapter examines how different agents can enable an effective change process. Empirical evidence from three hospitals illustrates the process of transformation and its underlying arrangements to identify agents and their roles. The findings underline the importance of designing a coherent system of agents, determining where they come from, their role during the process, and how this may change throughout the change process. Managerial choices in the cases are discussed, leading to implications for theory and practice.

This chapter critically examines the unprecedented 2020 decision by World Rugby's (WR) primarily male leadership (92% of board members) to ban transgender (trans) women from playing women's rugby union. We examined the process that was followed and found a lack of consultation with those directly impacted: women. To address this critical gap in the policy development process we conducted interviews and focus groups with cisgender female rugby players (junior to elite) of mixed ethnic backgrounds living in England, Canada and Australia. This was done with the support of rugby governing bodies and professional rugby teams. We found no support for WR's blanket ban. Rugby players felt the policy was a contradiction of rugby's claims it is a ‘game for all’. The minority of players with safety concerns supported exclusion on a case-by-case basis, with exclusion justified in a small number of narrowly defined circumstances (e.g. elite male players who transitioned recently). Importantly, the women and girls questioned why rugby's leaders had chosen to focus their energy on ‘protecting’ them from trans athletes but had ignored serious problems which cause them direct harm, such as a lack of funding, pervasive sexist and homophobic behaviour, sexual harassment, and substandard coaching and training facilities (relative to men). Our findings are consistent with and they support the position of women's sports organizations which have called on WR's male leaders to discard their blanket ban and undertake a rigorous, science-driven, collaborative policy development process.

Digital technologies, and the affordances they provide, can shape institutional processes in significant ways. In the last decade, social media and other digital platforms have redefined civic engagement by enabling new ways of connecting, collaborating, and mobilizing. In this article, we examine how technological affordances can both enable and hinder institutional processes through visibilization – which we define as the enactment of technological features to foreground and give voice to particular perspectives and discourses while silencing others. We study such dynamics by examining #SchauHin, an activist campaign initiated in Germany to shine a spotlight on experiences of daily racism. Our findings show how actors and counter-actors differentially leveraged the technological features of two digital platforms to shape the campaign. Our study has implications for understanding the role of digital technologies in institutional processes as well as the interplay between affordances and visibility in efforts to deinstitutionalize discriminatory practices and institutions.

While digital technologies have led to many important social and cultural advances worldwide, they also facilitate the perpetration of violence, abuse and harassment, known as technology-facilitated violence and abuse (TFVA). TFVA includes a spectrum of behaviors perpetrated online, offline, and through a range of technologies, including artificial intelligence, livestreaming, GPS tracking, and social media. This chapter provides an overview of TFVA, including a brief snapshot of existing quantitative and qualitative research relating to various forms of TFVA. It then discusses the aims and contributions of this book as a whole, before outlining five overarching themes arising from the contributions. The chapter concludes by mapping out the structure of the book.

Many students drop out of primary school, and those who finish are less prepared to live independently because of limited education outcomes and little academic preparation to help them succeed in life in Lesotho. The adjunct of COVID-19 added to these challenges but also showed possibilities for future inclusion in Lesotho. This chapter refers to the Kingdom of Lesotho Voluntary National Review on implementing the 2030 Agenda Report to discuss progress made on inclusive education in Lesotho. The chapter also explores barriers to inclusion, disparities affecting inclusion and equity, and future considerations to address challenges and enhance inclusion practices.

Multidimensional fit (MDF) has been coined as “elusive” and relevant to an individual’s social identity and self-concept, unfolding over time as individuals assess their fit relative to Person-Organization, Person-Vocation, Person-Job, and Person-Team Fit. In this chapter, the literature as it relates to the refugee employment journey, MDF, and HRM practices that facilitate or inhibit MDF is reviewed. Furthermore, in this study, the process-oriented view of the refuge path highlights the complexity of their experience, noting an array of antecedents as they relate to country, host country and individual differences, interventions through NGOs, refugee resettlement agencies, and organizations, as well as the less explored entrepreneurial path. These diverse paths and the process of finding fit, and the obstacles refugees face, are viewed through the lens of shocks and reassessment of MDF throughout their journey. Finally, the study’s outcomes illustrate individual wellbeing factors, organizational level benefits, as well as community level benefits to MDF.