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Article

Silvana Mangiaracina, Marta Zaetta, Daniele De Matteis, Alessandro Tugnoli, Enrico Beghelli and Giacomo Tenaglia

This paper presents the most recent progress and implementation of the Network Inter‐Library Document Exchange (NILDE) system, a web based document delivery (DD) software…

Abstract

Purpose

This paper presents the most recent progress and implementation of the Network Inter‐Library Document Exchange (NILDE) system, a web based document delivery (DD) software for libraries and end‐users. NILDE allows libraries to manage the entire workflow of DD activities, both borrowing and lending, through the provision of synthetic and analytical statistics, DD performance indicators such as “fill‐rate” and “turn‐around time”, and support for secure electronic delivery. New technologies, referred to as Web 2.0, have been incorporated into NILDE, making it an even more user‐oriented and friendly tool for document delivery and scholar work.

Design/methodology/approach

The paper presents the key factors that have made NILDE a successful tool and a “de facto” standard for document delivery among Italian libraries: the policies, i.e. the rules the community has imposed on itself, and the processes, i.e. the procedures through which the libraries provide DD services using NILDE.

Findings

The rise in NILDE users has allowed the building of a cooperative network to promote resource sharing based on a degree of standard quality of service and fair behaviour. It was found how, by adhering to these principles, libraries start up a virtuous cycle within the NILDE network, increasing its own value.

Originality/value

The paper will be of interest to librarians wanting to start a successful cooperative network and all those with an interest in developments in resource sharing in Italy.

Details

Interlending & Document Supply, vol. 36 no. 3
Type: Research Article
ISSN: 0264-1615

Keywords

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Article

Nancy J. Yanchus, Ryan Derickson, Scott C. Moore, Daniele Bologna and Katerine Osatuke

– The purpose of this paper is to explore employee perceptions of communication in psychologically safe and unsafe clinical care environments.

Abstract

Purpose

The purpose of this paper is to explore employee perceptions of communication in psychologically safe and unsafe clinical care environments.

Design/methodology/approach

Clinical providers at the USA Veterans Health Administration were interviewed as part of planning organizational interventions. They discussed strengths, weaknesses, and desired changes in their workplaces. A subset of respondents also discussed workplace psychological safety (i.e. employee perceptions of being able to speak up or report errors without retaliation or ostracism – Edmondson, 1999). Two trained coders analysed the interview data using a grounded theory-based method. They excerpted passages that discussed job-related communication and summarized specific themes. Subsequent analyses compared frequencies of themes across workgroups defined as having psychologically safe vs unsafe climate based upon an independently administered employee survey.

Findings

Perceptions of work-related communication differed across clinical provider groups with high vs low psychological safety. The differences in frequencies of communication-related themes across the compared groups matched the expected pattern of problem-laden communication characterizing psychologically unsafe workplaces.

Originality/value

Previous research implied the existence of a connection between communication and psychological safety whereas this study offers substantive evidence of it. The paper summarized the differences in perceptions of communication in high vs low psychological safety environments drawing from qualitative data that reflected clinical providers’ direct experience on the job. The paper also illustrated the conclusions with multiple specific examples. The findings are informative to health care providers seeking to improve communication within care delivery teams.

Details

Journal of Health Organization and Management, vol. 28 no. 6
Type: Research Article
ISSN: 1477-7266

Keywords

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Article

Gabriele Pizzi and Daniele Scarpi

This paper aims to investigate whether and how the inclusion of the year of establishment (YOE) in the brand logotype affects consumers’ perceptions of brand heritage and…

Abstract

Purpose

This paper aims to investigate whether and how the inclusion of the year of establishment (YOE) in the brand logotype affects consumers’ perceptions of brand heritage and attitudes toward the brand.

Design/methodology/approach

Two studies are conducted, one on 12 service brands (universities) and the other on 12 product brands (beers), with 250 and 200 respondents, respectively, testing a model of moderated mediation to estimate the effect of YOE on brand attitude through brand heritage as moderated by brand familiarity.

Findings

Reporting YOE on the brand logo invokes heritage that in turn increases attitudes. Older YOEs are more effective than recent YOEs. YOE effects are stronger for less-known brands. The findings support full mediation of heritage and moderation of familiarity.

Research limitations/implications

YOE invokes heritage, especially when YOE is old and the brand, less known. Additional research should examine the YOE effect among product categories where old means “outdated,” as in the hi-tech industry.

Practical implications

Managers have been using YOE since long: the findings provide guidelines for leveraging heritage. YOE works but must be signaled in the logotype to be effective and is particularly helpful for less-known brands. Thus, YOE effect gives less-known brands an additional counterbalance to the market power of their known competitors.

Originality/value

Previous research showed that companies can exploit their past heritage in the present times. Nonetheless, previous studies highlighted the complexity and paucity of tools to induce heritage. This is the first study to address the YOE effect. Empirical evidence also answers recent calls for easily implementable ways to induce heritage.

Details

Journal of Consumer Marketing, vol. 36 no. 6
Type: Research Article
ISSN: 0736-3761

Keywords

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Article

Selena Aureli, Daniele Giampaoli, Massimo Ciambotti and Nick Bontis

The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes.

Abstract

Purpose

The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes.

Design/methodology/approach

This study uses survey data from 113 leading Italian companies. To test the structural relations of the research model the authors used the partial least square (PLS) method.

Findings

Results show that work design and training have a positive direct impact on creative problem-solving process while organizational culture has a positive impact on both creative problem-solving process and its outcomes. Finally creative problem-solving process has a strong direct impact on its outcomes and this, in turn, on firms’ competitiveness.

Practical implications

This study suggests that managers must highlight the problem-solving process as it affects a firm’s capability to find creative solutions and therefore its competitiveness. Moreover, the present paper suggests managers should invest in specific knowledge management (KM) practices for enhancing knowledge-intensive business processes.

Originality/value

The present paper fills an important gap in the BPM literature by empirically testing the relationship among KM practices, multistage processes of creative problem-solving and their outcomes, and firms’ competitiveness.

Details

Business Process Management Journal, vol. 25 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

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Article

Francesca Dall'Olmo Riley, Daniele Scarpi and Angelo Manaresi

This research aims to investigate consumers' likelihood of purchasing services online in two countries, the UK and Italy, which differ significantly in the population's…

Abstract

Purpose

This research aims to investigate consumers' likelihood of purchasing services online in two countries, the UK and Italy, which differ significantly in the population's uptake of internet shopping. Four influences are considered: service type, contact with service provider prior to online purchase, familiarity with service provider, and experience with internet purchasing.

Design/methodology/approach

For motor insurance and travel, respondents were asked to indicate the probability of purchasing on the internet the service of a provider they had used before, after a face‐to‐face contact with the provider, and also without prior contact with the service provider. Respondents were asked the same questions also for a provider they had not used before.

Findings

Differences in the relative uptake of internet shopping in the two countries did not alter the general results: a need for face‐to‐face contact with the service provider prior to online purchase and a preference for buying services from a familiar provider. Previous general experience of online shopping increases the likelihood of purchasing online.

Research limitations/implications

Future studies should examine a broader range of service categories and should consider travel products of different complexity.

Practical implications

Online/offline integration of service provision is very important, as consumers highly appreciate some form of human contact, prior to online purchase, even in countries where consumers are more used to shopping from home.

Originality/value

The paper provides a better understanding of the influences on consumers' likelihood of purchasing services online. Findings are generalized in two countries, with different uptake of internet shopping.

Details

Journal of Services Marketing, vol. 23 no. 2
Type: Research Article
ISSN: 0887-6045

Keywords

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Article

Daniele Scarpi and Marco Visentin

This paper aims to investigate what drives the decision of small non-food store retailers to develop a relationship with the bank financing them. The analysis addresses…

Abstract

Purpose

This paper aims to investigate what drives the decision of small non-food store retailers to develop a relationship with the bank financing them. The analysis addresses the banking industry and quantifies the extent to which a decision to develop a relationship is influenced by satisfaction, trust and by two different kinds of values, namely, monadic and dyadic.

Design/methodology/approach

The analysis is based on data collected from more than 400 small business by means of a questionnaire, and develops a structural equation model to estimate the impact of satisfaction, trust and value constructs on the intention to develop the relationship.

Findings

The results show that satisfaction and trust do not exert a direct effect on the decision to develop the relationship that is directly determined by dyadic value (i.e. the comparison between the cumulated value given through time and the cumulated efforts sustained by the partner). In turn, dyadic value stems from monadic value (i.e. the self-centred comparison of the costs and benefits experienced within the relationship). In a nutshell, considering value perceptions by the business partner and the relational dimension of value provides a better understanding of the intention of small firms to develop their relationship with a financing bank.

Originality/value

This study contributes to shaping a picture of the motivations that lead small firms to develop a relationship with their financing bank. Drawing from a heterogeneous literature and considering individual-level variables, a theoretical model is developed to include the relational dimension of value and value perceptions by the business partner in the relationship. The empirical analysis provides useful indications to practitioners to understand and effectively manage the partner’s decision to develop the relationship, suggesting where to intervene.

Details

Journal of Business & Industrial Marketing, vol. 30 no. 1
Type: Research Article
ISSN: 0885-8624

Keywords

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Article

Stefano Predieri, Gianluca Sotis, Paola Rodinò, Edoardo Gatti, Massimiliano Magli, Federica Rossi, Giulia Maria Daniele, Marta Cianciabella and Roberto Volpe

The third age can be a period of major food consumption changes. Either voluntary or imposed by health issues, they may be accompanied by alterations in sensory acuity…

Abstract

Purpose

The third age can be a period of major food consumption changes. Either voluntary or imposed by health issues, they may be accompanied by alterations in sensory acuity. The purpose of this paper is to investigate how lifelong food habits and health-age issues affect food choice at a later age, with the aim of developing strategies to direct aged people toward healthier food habits.

Design/methodology/approach

A survey, aimed to investigate differences between current and past food habits, was carried out in a group of 170 Italian older adults. Questions focused on the composition of the main meal, asking participants to describe its actual structure and to highlight differences in previous years’ food habits. A discrete choice experiment (DCE) was planned, during which participants were asked to help formulating innovative pasta sauces with healthy ingredients.

Findings

This survey clearly illustrated gender-related differences: women were characterized by a higher consumption of vegetables, while men revealed a more frequent use of wine, pasta and meat. The DCE technique suited older adults’ abilities and enabled the development of innovative sauces, indicating a clear preference for extra virgin olive oil, as compared to cream or butter. Gender-related differences were confirmed: women mainly chose a vegetarian sauce, while men expressed an inclination for red meat.

Originality/value

This is the first report of a successful application of the DCE technique to investigate older adults’ dietary choices. The outspoken preference for olive oil as fat in sauce composition is a positive finding for future actions aimed at directing older adults toward healthier food habits.

Details

British Food Journal, vol. 120 no. 4
Type: Research Article
ISSN: 0007-070X

Keywords

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Article

Daniele Scarpi

The purpose of this paper is to analyse the relation between hedonic/utilitarian shopping behaviour and a number of key variables, such as store loyalty, perceived value…

Abstract

Purpose

The purpose of this paper is to analyse the relation between hedonic/utilitarian shopping behaviour and a number of key variables, such as store loyalty, perceived value, purchase frequency, money spent, price consciousness, age and gender. The paper aims to provide useful managerial implications for managers of fashion specialty shops.

Design/methodology/approach

Factor analysis, analysis of variance and structural equation model, depending on the nature of the considered variables, their theoretical robustness, background and potential implications. Data collected by means of a questionnaire in a natural setting; sample size of 300 respondents.

Findings

Provides information about the effects of hedonic and utilitarian behaviour, indicating which variable is affected and how, and suggesting that playfulness pays back, but is not predetermined by gender or age.

Research limitations/implications

Fashion stores for apparel have been considered only: further research could consider also different retailing formats and product categories.

Practical implications

A useful source of information and advice for managers operating in fashion specialty shops. The paper suggests what retailers should focus on and why.

Originality/value

This paper conducts a detailed analysis of suggestions addressed in the relevant literature, providing empirical support and highlighting new findings and relations.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 10 no. 1
Type: Research Article
ISSN: 1361-2026

Keywords

Abstract

In this paper we provide estimates of the short-run elasticity of substitution between male and female workers, using data from Italian provinces for the period 1993–2006. Our identification strategy relies on a natural experiment. In 2000, the Italian Parliament passed a law to abolish compulsory military service. The reform was implemented through a gradual reduction in the number of draftees; compulsory drafting was eventually terminated in 2004. We use data on the (planned) maximum number of draftees at the national level (as stated in the annual budgetary law), interacted with sex-ratios at births at the provincial level, as instruments for (relative) female labor supply. Our results suggest that young males and females (who are those mainly affected by the reform) are imperfect substitutes, with an implied elasticity of substitution ranging between 1.0 and 1.4. Our results have important implications for the evaluation of policies aimed at increasing female labor market participation.

Details

Gender Convergence in the Labor Market
Type: Book
ISBN: 978-1-78441-456-6

Keywords

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Book part

Dwayne Woods

In this chapter, I examine the populism of the Northern League and Berlusconi. I attempt to provide an institutional explanation as to why Italy, more so than other…

Abstract

In this chapter, I examine the populism of the Northern League and Berlusconi. I attempt to provide an institutional explanation as to why Italy, more so than other Western European democracies, has experienced such diverse forms of populism. Stated in full, the thesis advanced is that the rise and persistence populism in Western European democracies, such as Italy, is an indication of an institutional crisis of representation.

Details

The Many Faces of Populism: Current Perspectives
Type: Book
ISBN: 978-1-78350-258-5

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