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When the design and engineering functions in this Midwestern electronics firm learned to cooperate instead of operating independently, the company won the jackpot: a 50 percent speedup in development time, lower development costs, and dramatic improvements in product quality.

Downsizing has seriously eroded the loyalty of U.S. workers. The author, who calls for a new kind of corporate culture, describes how two firms have balanced the needs of employers and employees.

An early morning at Bryant Salvage, a Vietnamese recycling business, finds a variety of San Francisco's scavengers converging to sell their findings. Vehicle after vehicle enters the yard to be weighed on the huge floor scale before dumping its load in the back; ancient pick‐up trucks with wooden walls, carefully loaded laundry carts, canary Cadillacs stuffed to overflow with computer paper, the shopping carts of homeless men, a 1950s ambulance carrying newspaper, and even the occasional gleaming new truck. The homeless men unload their towers of bottles and cardboard while young Latino van recyclers shout jokes across them. Middle aged Vietnamese women in jeans and padded jackets buzz around on forklifts or push around great tubs full of bottles and cans, stopping occasionally to help elderly people with their laundry carts. The van recyclers repeatedly honk their horns at the homeless guys to get out of the way. The homeless recyclers, silently methodical in their work, rarely respond.

Students with extensive supports needs (ESN) often require pervasive and intensive supports to access the full benefits of educational programming. In this chapter, the authors describe the application of both established and innovative technologies for promoting equitable access and opportunity for these students. They provide guidance for the use of technology across the areas of academic instruction, social communication, behavior supports, daily living, and employment.

The purpose of this study is to examine the role and contribution of an operations strategy for the retailer.

The methodology is mainly qualitative empirical research.

Analyses of the data collected reveals that the respondent organisations had a number of strategic aspirations and these objectives could be isolated, described and classified. It became apparent that the development and deployment of an operations strategy was closely related to these longer‐term business aims. The research was able to establish clear correlations between the application of these strategies and the achievement of both strategic and tactical objectives over a period of time.

The work demonstrates support for the contention that the use of an operations strategy is important to fuel the success of these organisations. It also questions the lack of emphasis given to this aspect in the strategic literature and most conceptual models of strategy.

This paper aims to present recently published resources on library instruction and information literacy providing an introductory overview and a selected annotated bibliography of publications covering all library types.

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2018.

The paper provides a brief description of all 422 sources, and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians and anyone interested as a quick reference to literature on library instruction and information literacy.