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Article
Publication date: 15 May 2017

Michael Egnoto, Gary Ackerman, Irina Iles, Holly Ann Roberts, Daniel Steven Smith, Brooke Fisher Liu and Brandon Behlendorf

Testing technologies for policing is costly and laborious. Previous research found that police can be reticent about technology adoption. The purpose of this paper is to…

Abstract

Purpose

Testing technologies for policing is costly and laborious. Previous research found that police can be reticent about technology adoption. The purpose of this paper is to examine law enforcement adoption of programmatic innovations focused on particular crime types (radiological and nuclear threats).

Design/methodology/approach

First, an expert police panel explored readiness to adopt an advanced technology (personal radiation detectors (PRDs)). A survey was then developed from the panel findings (n=101 sampled from East Coast metropolitan police).

Findings

Results indicated that on-duty device adoption was likely, but not off-duty. In addition, concerns about ease of carrying PRDs, personal health and security issues, and concerns about job performance were raised. Furthermore, findings suggest that police respond negatively to financial incentives, and focus instead on how innovations can contribute to their own safety and that of their immediate families. Additionally, results indicate that false positives are not a significant barrier to adoption, but device training is important.

Practical implications

This work gives insight how to engage officers more meaningfully in technology adoption for benefit of policing in the field.

Originality/value

This work expands previous police adoption literature and advances understanding of the increasing role officers are taking in counter-terrorism efforts in the USA with applications around the world.

Details

Policing: An International Journal of Police Strategies & Management, vol. 40 no. 2
Type: Research Article
ISSN: 1363-951X

Keywords

Book part
Publication date: 27 October 2016

Alexandra L. Ferrentino, Meghan L. Maliga, Richard A. Bernardi and Susan M. Bosco

This research provides accounting-ethics authors and administrators with a benchmark for accounting-ethics research. While Bernardi and Bean (2010) considered publications…

Abstract

This research provides accounting-ethics authors and administrators with a benchmark for accounting-ethics research. While Bernardi and Bean (2010) considered publications in business-ethics and accounting’s top-40 journals this study considers research in eight accounting-ethics and public-interest journals, as well as, 34 business-ethics journals. We analyzed the contents of our 42 journals for the 25-year period between 1991 through 2015. This research documents the continued growth (Bernardi & Bean, 2007) of accounting-ethics research in both accounting-ethics and business-ethics journals. We provide data on the top-10 ethics authors in each doctoral year group, the top-50 ethics authors over the most recent 10, 20, and 25 years, and a distribution among ethics scholars for these periods. For the 25-year timeframe, our data indicate that only 665 (274) of the 5,125 accounting PhDs/DBAs (13.0% and 5.4% respectively) in Canada and the United States had authored or co-authored one (more than one) ethics article.

Details

Research on Professional Responsibility and Ethics in Accounting
Type: Book
ISBN: 978-1-78560-973-2

Keywords

Book part
Publication date: 20 August 1996

Abstract

Details

The Peace Dividend
Type: Book
ISBN: 978-0-44482-482-0

Abstract

Details

Review of Marketing Research
Type: Book
ISBN: 978-0-85724-727-8

Article
Publication date: 1 February 2004

Michael J. Keeney, Andrea F. Snell, Steven J. Robison, Daniel V. Svyantek and Jennifer Bott

Measures of personality and organizational climate were subjected to three different analytical methods that extract patterns from data: Discriminant, Classification and…

Abstract

Measures of personality and organizational climate were subjected to three different analytical methods that extract patterns from data: Discriminant, Classification and Regression Trees, and neural network classification analysis. Risk, openness, rewards, and neuroticism (rather than conscientiousness) emerged as key variables in differentiating among three similar work groups. Results of the analyses support the central hypothesis of ASA theory of greater variance in personality across compared to within organizations and an interactionist paradigm between person and environment. Implications for ASA theory and for personnel selection are discussed.

Details

Organizational Analysis, vol. 12 no. 2
Type: Research Article
ISSN: 1551-7470

Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination…

61095

Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Details

Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

Keywords

Article
Publication date: 14 November 2019

Hanmei Chen and Steven Howard Smith

The purpose of this paper is to examine whether Washington State school district financial reporting and budget reporting meet the information needs of school board…

Abstract

Purpose

The purpose of this paper is to examine whether Washington State school district financial reporting and budget reporting meet the information needs of school board directors charged with governance.

Design/methodology/approach

Washington State school board directors were surveyed and asked to rank information items’ usefulness in carrying out their governance role. School district annual reports, budgets and websites were examined to determine whether the identified information was reported and easily transparent to those charged with governance and the public.

Findings

Directors rank information on strategic oversight, budget planning and student outcomes as more useful, consistent with the strategic role of new public management. Follow-on analysis of district annual financial reports, budgets and websites reveal that the availability of the information ranked useful by directors is limited. The findings suggest an information gap exists between directors’ information needs and school district reporting. Annual reports and budgets, when provided, often provide typical financial statements and variance data, respectively, rather than reporting on mission-aligned performance measures. The main consequence of the information gap may be compromised decision-making effectiveness.

Originality/value

By directly asking those charged with governance what information they identify as useful and then examining whether the information is reported in the annual report, budget or website, the study links user information needs to information transparency.

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 31 no. 4
Type: Research Article
ISSN: 1096-3367

Keywords

Abstract

Details

Contingent Valuation: A Critical Assessment
Type: Book
ISBN: 978-1-84950-860-5

Article
Publication date: 9 April 2020

Charles H. Patti, Maria M. van Dessel and Steven W. Hartley

How can customer service be so bad in an era when companies collect endless data on customer interactions? The purpose of this paper is to contribute to the important…

2652

Abstract

Purpose

How can customer service be so bad in an era when companies collect endless data on customer interactions? The purpose of this paper is to contribute to the important challenge of elevating customer service delivery by providing guidelines for when and how to select optimal measures of customer service measurement using a new decision framework.

Design/methodology/approach

The paper uses a comprehensive, multi-dimensional review of extant literature related to customer service, journey mapping and performance measurement and applied a qualitative, taxonomic approach for model development.

Findings

A process model and customer journey mapping framework can facilitate the selection and application of appropriate and relevant customer service experience metrics to enhance customer service experience strategies, creation and delivery.

Research limitations/implications

The taxonomy of customer service metrics is limited to current publicly and commercially available metrics. The dynamic nature of the customer service environment necessitates continuous updates of the model and framework.

Practical implications

Selection of customer service performance measures should match relevant stages of the customer journey; use perception-based, operational and outcome-based metrics that track employee and customer behaviours; improve omni-channel measurement; and integrate data-sharing and benchmark measurement initiatives through collaboration with customer service communities.

Originality/value

A reimagined perspective is offered to the complex challenge of measuring and improving customer service, providing a new decision-making framework for customer service experience measurement and guidance for future research.

Book part
Publication date: 3 August 2020

Liam Fahey

Abstract

Details

The Insight Discipline: Crafting New Marketplace Understanding that Makes a Difference
Type: Book
ISBN: 978-1-83982-733-4

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