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Article
Publication date: 1 February 1992

J. Daniel Stewart and Daniel Rameli

Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the…

Abstract

Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the implementation process, focusing on management awareness, strategic planning, management implementation and employee training. Details the procedure of cascading the concepts, philosophy, methods and tools of quality management from the top of the organization downwards and relates the timescale necessary to do this.

Details

Managing Service Quality: An International Journal, vol. 2 no. 2
Type: Research Article
ISSN: 0960-4529

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