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Article
Publication date: 1 February 1992

J. Daniel Stewart and Daniel Rameli

Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the…

Abstract

Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the implementation process, focusing on management awareness, strategic planning, management implementation and employee training. Details the procedure of cascading the concepts, philosophy, methods and tools of quality management from the top of the organization downwards and relates the timescale necessary to do this.

Details

Managing Service Quality: An International Journal, vol. 2 no. 2
Type: Research Article
ISSN: 0960-4529

Keywords

Article
Publication date: 30 August 2022

Maira Bauer, Almas Mukhametov and Pavel Trifonov

This paper seeks to assess the capabilities and maturity of supply chain planning and product quality management systems implemented by the dairy industries in three…

Abstract

Purpose

This paper seeks to assess the capabilities and maturity of supply chain planning and product quality management systems implemented by the dairy industries in three different countries: Russia, Kazakhstan, and Lithuania.

Design/methodology/approach

Through a systematic analysis of statistical information, the descriptors of the logistics supply chain efficiency were identified. Directions for dairy supply chain management improvement were also highlighted. The study uses secondary statistics from open sources as a basis for the comparative analysis across a range of indicators, including the Logistics Performance Index (LPI), the dairy products quantity, the production volume of milk and dairy products, and other indicators characterizing the dairy industry.

Findings

The results of this study suggest the inconsistency and narrowness of single indexes and ranking, which are traditionally used to evaluate the logistics system. LPI values confirmed that the internal efficiency of the Lithuanian logistics system exceeds similar systems in Russia and Kazakhstan.

Social implications

In this paper, ways to improve supply chain management of dairy products in the context of globalization have been determined, the prerequisites for the formation of the perishable goods market according to the balance of supply and demand and the institutional mechanism of this process, which represents important information for all interested economic agents, have been analyzed.

Originality/value

The proposed approach points to the importance of having detailed information on the supply chain infrastructure and the need to introduce a single information space based on modern information and communication technologies.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

Article
Publication date: 12 August 2022

Neha Chhabra Roy and Sreeleakha Prabhakaran

The study aims to overview the different types of internal-led cyber fraud that have gained mainstream attention in recent major-value fraud events involving prominent…

Abstract

Purpose

The study aims to overview the different types of internal-led cyber fraud that have gained mainstream attention in recent major-value fraud events involving prominent Indian banks. The authors attempted to identify and classify cyber frauds and its drivers and correlate them for optimal mitigation planning.

Design/methodology/approach

The methodology opted for the identification and classification is through a detailed literature review and focus group discussion with risk and vigilance officers and cyber cell experts. The authors assessed the future of cyber fraud in the Indian banking business through the machine learning–based k-nearest neighbor (K-NN) approach and prioritized and predicted the future of cyber fraud. The predicted future revealing dominance of a few specific cyber frauds will help to get an appropriate fraud prevention model, using an associated parties centric (victim and offender) root-cause approach. The study uses correlation analysis and maps frauds with their respective drivers to determine the resource specific effective mitigation plan.

Findings

Finally, the paper concludes with a conceptual framework for preventing internal-led cyber fraud within the scope of the study. A cyber fraud mitigation ecosystem will be helpful for policymakers and fraud investigation officers to create a more robust environment for banks through timely and quick detection of cyber frauds and prevention of them.

Research limitations/implications

Additionally, the study supports the Reserve Bank of India and the Government of India's launched cyber security initiates and schemes which ensure protection for the banking ecosystem i.e. RBI direct scheme, integrated ombudsman scheme, cyber swachhta kendra (botnet cleaning and malware analysis centre), National Cyber Coordination Centre (NCCC) and Security Monitoring Centre (SMC).

Practical implications

Structured and effective internal-led plans for cyber fraud mitigation proposed in this study will conserve banks, employees, regulatory authorities, customers and economic resources, save bank authorities’ and policymakers’ time and money, and conserve resources. Additionally, this will enhance the reputation of the Indian banking industry and extend its lifespan.

Originality/value

The innovative insider-led cyber fraud mitigation approach quickly identifies cyber fraud, prioritizes it, identifies its prominent root causes, map frauds with respective root causes and then suggests strategies to ensure a cost-effective and time-saving bank ecosystem.

Details

Aslib Journal of Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2050-3806

Keywords

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