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Preventing and tackling bullying effectively are important agenda for schools to safeguard all children’s well-being, engagement and sense of belongingness. Children perceived to be different from their peers tend to have a higher risk of being bullied at school, in particular, children with disabilities. It can be challenging for teachers to stop bullying that targets children with disabilities. This chapter considers bullying as a barrier to ensuring inclusive and quality education for everyone. It draws on findings from an ethnographic study concerning the status of inclusion of children identified as having learning difficulties in mainstream schools in China, by listening to what children and teachers have to say (Wang, 2016). The study found that the child participants were subject to forms of bullying. They found it useful to gain support from others when bullying happened, and they showed empathy towards peers’ well-being. The teacher participants reflected on the dilemmas and challenges of dealing with bullying and were keen to share experiences about what they found helpful in addressing the issue. The chapter discusses how insights about bullying learned from children and teachers can be used to inform the enactment of inclusive pedagogy. It is concluded that an inclusive pedagogical response that recognizes every child’s voice is necessary for tackling bullying and co-creating an inclusive environment.

The subject of resale pricing is a hot topic in franchising, due to its links with chain homogeneity and franchisee autonomy. The franchisee is bound by current legislation and regulations, in addition to respecting the franchise contract clauses, to the extent that they are lawful, and potentially opposing contentious professional practices. Focusing on resale prices, we cover these three perspectives, that is, legal, contractual, and professional constraints, using a dual approach based on managerial and legal perspectives and illustrating our arguments using examples from European and French cases.

We illustrate our arguments using examples from European and French cases.

We pointed out that the ban on the practice of imposed resale prices presents several advantages (e.g., integrity of franchise chains, chain’s commercial dynamism).

Our paper contributes to the stream of franchising literature dealing with resale prices.

Our paper can be viewed by franchisors, franchise experts, franchisees, and franchisee candidates as a synthesis of the impact of European and French regulations on resale price-based practices to be adopted in franchise chains. It also highlights practices to be avoided in order to prevent potential conflicts.

We use a dual approach based on managerial and legal perspectives to explore resale prices in the context of franchising.

This study focuses on the factors that determine the readiness of hotels to implement customer relationship management (CRM) in hotels within the context of Ghana. The sample consisted of 292 employees (restaurant managers, customer service officers, customer relations' officers, and marketing managers) from 3- to 5-star hotels. The study adopted a quantitative deductive approach to collected data using cross-sectional survey, which was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings revealed that management change initiatives and culture have significant impact on organizational readiness to implement CRM in hotels, specifically Ghana. Also, the organizational culture partly mediates management change initiatives and organizational readiness to implement CRM activities. On the other hand, use of technology proved not to mediate management change initiatives and organizational readiness as the relationship proved not to be significant. Also, culture and use of technology have not mediated management change initiatives and organizational readiness as the indirect path proved not to be significant. The outcomes have useful implications for CRM adoption by hotel managers.

Education scholars have recognized the current cohort of university students as the “always-connected generation” (Bull, 2010). As a result, selecting appropriate and yet targeted teaching tools for this generation is both “challenging our notion of a teaching environment” (p. 634) and raising questions about how to best “mitigate the negative impact of new technologies on learning” (Billsberry & Rollag, 2010, p. 635). One of the negative impacts that arise from the intersection of technology and education is cyberbullying. It is this extremely important and often difficult to predict element of online-based communications – cyberbullying – that serves as the focus of this chapter. The chapter is divided into three main sections. First, we present research regarding the prevalence, forms, and associated consequences of the mobile and online technologies being used by young people today. Second, we provide a definition of cyberbullying as well as a discussion of its pervasiveness and ways to address it. Finally, as a tool for moving forward with respect to the issue of addressing cyberbullying in university environments, we describe a university-based service-learning project aimed at increasing students' understanding of the variety of forms and the severe consequences of cyberbullying.

In this chapter, we explore an actual incident of cyberbullying that occurred at a large Canadian university. In our analysis, we frame cyberbullying as part of the more general phenomena of classroom incivility. We focus on the sociocultural context and demonstrate how the structures and processes within the classroom environment can enable incivility as well as cyberbullying.

Meta-synthesis of the research evidence adds value to the process of literature reviewing, providing useful knowledge for researchers, practitioners and policymakers. The aim of the chapter is to explain what meta-synthesis involves and how it illuminates our understanding of concepts. Previous papers on meta-synthesis (by the author) have reviewed research strategies in information behaviour research and methods for meta-synthesis, discussed application of meta-synthesis to research on information behaviour of women, and proposed methods suitable for integrating information literacy research. Meta-synthesis methods have been applied to many areas of social science research. The literature review examines how to reduce the risks involved in suitable for integrating qualitative research or qualitative and quantitative research; outlines the main approaches used in meta-synthesis before explaining the processes used in a meta-synthesis of research on information behaviour of women, reflects on the meta-synthesis methods used, and which might have been used, and shows what meta-synthesis achieves. Meta-synthesis should be used more in information behaviour research, but it is a rigorous process, requiring time and effort to get useful results. On the other hand, meta-synthesis provides more new knowledge, and a deeper understanding of our ideas, than a conventional literature review.