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This paper aims to explore the relationship between corporate cultural/intangible assets and marketing capabilities by examining managers’ and entrepreneurs’ perceptions in a retail setting.

Nineteen face-to-face interviews were conducted with UK small and medium sized enterprise (SMEs) managers and entrepreneurs to identify six sub-capabilities that form marketing capability. The authors further validated the relationship between marketing sub-capabilities and its antecedent tangible and intangible assets. The qualitative approach used provided a deeper insight into the motivations, perceptions and associations of the stakeholders behind these intangible concepts, and their relationships with their customers.

The research identified that there is a strong relationship between tangible and intangible assets, their components and the following capabilities: corporate/brand identity management, market sensing, customer relationship, social media/communication, design/innovation management and performance management. In addition, companies need to understand clearly what tangible and intangible assets comprise these capabilities. Where performance management is one of the key internal capabilities, companies must highlight the importance of strong cultural assets that substantially contribute to a company’s performance.

Previous work on dynamic capability analysis is too generic, predominantly relating to the manufacturing sector, and/or focussing on using a single case study example. This study extends the concept of marketing capability in a retail setting by identifying six sub-capabilities and describing the relationship of each with tangible and intangible assets. Through extensive qualitative analysis, the authors provide evidence that by fully exploiting their embedded culture and other intangible components, companies can more favourably engage with their customers to attain a sustainable competitive advantage.

Previous research on the internationalization of retailing typically focused on retail companies crossing borders to enter other countries. Yet, a large number of people cross country borders to outshop in neighboring countries. This form of inward retail internationalization has received little attention in the literature. To address this void, the purpose of this paper is to investigate the strategies of retailers in a border zone setting.

The authors collected data from 109 US retailers on the USA–Mexico border. The survey instrument included questions that captured the participants’ opinions regarding the importance of Mexican consumers, retail mix strategies, performance issues and overall retailer characteristics.

The findings show that US retailers perceive cross-border consumers as important to their performance. Interestingly, the findings also suggest that border zone retailers do not adapt their retail mix strategies with this target market in mind.

The research was conducted at one particular border zone with its own unique characteristics. It is not clear whether the authors’ findings would apply in other inward internationalization contexts (e.g. medical tourism) or border zones. Future research should delve much more deeply into understanding outshopping motivations in border zones, but also the reasons why retailers do not actively engage in marketing their establishments to this target market.

The authors’ findings have interesting implications for retail managers in border zones. While exogenous and uncontrollable advantages on one side of the border may attract customers away from the other side of the border, retail mix customization under the control of retail managers may actually stimulate similar or better results. Border zone retailers are encouraged to engage in efforts to understand the border zone consumer and engage in programs directly targeted at them.

The study is grounded in theory and empirically assesses the retailers’ own contributions to enhancing their inward internationalization performance. By using the model of secondary boundary effects developed by Clark (1994) as their theoretical prism, the authors have put forward hypotheses, which address the aforementioned issues.

This paper aims to express a mathematical model that predicts the effect of mineral additives on the physical–mechanical properties of high-performance sand concrete (HPSC), using SAS's JMP7 statistical analysis software.

A mixture design modeling approach is applied to sand concrete (SC) for optimizing mixtures without being obliged to do a lot of experiments, where the cement is partially replaced with two mineral additives silica fume (SF) and blast furnace slag (BFS) in proportions as high as 20% of the mass. A total of 15 mixtures of sand concrete is prepared in the laboratory using this analytical technique in combinations with binary and ternary systems to estimate the workability and the compressive strength (CS) of sand concrete at 7 and 28 days.

The results obtained showed that the use of derived models based on the experimental design approach greatly assisted in understanding the interactions between the various parameters of the studied mixtures; the mathematical models present excellent correlation coefficients (R² = 0.96 for CS7 days, R² = 0.93 for CS28 days and R² = 0.95 for slump) for all studied responses. Moreover, it was also found that the inclusion of additives (SF and BFS) in binary mixture SC12 and ternary mixtures SC8 leads to a significant improvement in mechanical strength compared to reference sand concrete SC15. These results give the possibility to obtain a formulation of HPSC.

This paper shows the possibility of manufacturing high-performance sand-concrete with good compressive strength; the developed mathematical model by using SAS's JMP7 statistical analysis software allowed us to reach a strength compression value of about 60 MPa, in 28 days, by replacing 10% of the cement weight with silica fume. Furthermore, with partial replacement of the cement weight (15%) with two additions such as silica fume (10%) and blast furnace slag (5%), a 58 MPa of compressive strength can be achieved, without overlooking the fact that this can be a key economic and environmental alternative.

This study investigated the travel intentions (TIs) of Chinese travelers and their utilization of virtual tourism technology during the Zero COVID-19 policy period by using a stimulus-organism-response (SOR) model. The study specifically examines the interplay between knowledge of policy, perception of risk, TI, usage of virtual tourism technology (UVTT) and the mediating role of personal values.

The data were collected from 333 Chinese travelers through an online questionnaire, and structural equation modeling (SEM) was employed to test the proposed hypotheses.

The study suggests that knowledge of policy and risk perception increase changes in personal values (PVs), which, in turn, affect Chinese travelers' TIs and the UVTT, with PVs playing a mediating role. Risk perception has a positive effect on the UVTT.

This study highlights the positive impact of tourism policy knowledge and risk awareness on individual values as a stimulus. Stakeholders need to implement industry-specific policies that are in line with scientific developments. Tourism managers should prioritize understanding the psychological reactions of tourists in crises and provide support to mitigate negative emotions. Anticipating changes in PVs is crucial, as instability affects tourists' behavior. The findings of the study also provide valuable insights for technology designers and underscore the substitutability of virtual technologies in improving the tourism experience.

This study is the first to examine the mediating role of PVs in the relationship between knowledge of policy, tourism risk perception (TRP), TI and the UVTT based on the SOR model. The insights gained from this analysis can assist policymakers and tourism managers in understanding the psychological changes of tourists, thereby facilitating the development of appropriate tourism planning.

The purpose of this study is to contribute to the existing knowledge about the process of achieving Lean Manufacturing (LM) success.

This study uses interpretive structural modeling and captures the opinions of a group of LM experts from a world-class Japanese automobile manufacturer, to map the interrelationships among potential determinants of LM success. This study further uses the data from a survey of 122 leading automobile part manufacturers by performing structural equation modeling to empirically test the research model proposed.

Management support and commitment, financial resources availability, information technology competence for LM, human resources management, production process simplicity, supportive culture and supply chain-wide integration are the key determinants that directly or indirectly determine the level of achievement of LM success.

The determinants of LM success as experienced by Asian automobile manufacturers might be different from determinants of LM success as experienced by Western automobile manufacturers. An interesting direction for future research would be to capture the experts’ inputs from Western automobile manufacturers to complement the findings of this study.

The practical contribution of this study lays in the development of linkages among various LM success determinants. Utility of the proposed interpretive structural modeling and structural equation modeling methodologies imposing order, direction and significance of the relationships among elements of LM success assumes considerable value to the decision-makers and LM practitioners.

Building on opinions of a group of LM experts and a case study of leading auto part manufacturers, the present study strives to model the success of LM, a topic that has received little attention to date.

This study aims to extend the investigation on leader communication by assessing the usage of motivating language (ML) by leaders in Waqf institutions in Malaysia.

Data analysis was carried out using structural equation modelling via the partial least squares. The probability sampling technique was deemed more suitable for this study as the available data was definable for constructing the sampling frame.

Management effectiveness was shown to have a significant effect on direction-giving and meaning-making language (MML), but not on empathetic language (EL). The findings demonstrate that increasing use of directive and MML leads to greater management performance; however, increased use of EL has no such effect.

The findings should not be taken as a comprehensive solution for improving the management effectiveness of all Waqf institutions. As the study only focused on the aspect of leader communication in Waqf institutions, the findings cannot be generalized to other contexts. Additionally, this study had only examined religious-based non-profit organizations (NPOs) with affiliations to a religious body, mission statements that incorporate religious values, financial support from religious sources and governance structure and employee selection based on religious processes. Hence, the findings cannot be used as a reference in the context of non-religious NPOs.

This paper contributes to the theoretical enhancement of existing literature about leader communication towards improving institutional effectiveness. The current study has empirically tested the model through the integration of the ML theory. Thus, the leader’s choice of language improves employee motivation and ultimately institutional productivity and effectiveness.

There is a glaring gap in empirical studies on the relationship between ML usage by leaders and management effectiveness specifically in the context of Malaysian organizations. Based on rigorous searches using the Scopus and Web of Sciences databases, it was found that past studies investigating the said relationship had focused more on Western countries. This is a crucial gap that must be addressed to gain a deeper understanding of the effect of ML on management effectiveness, especially in the Malaysian setting.

This paper aims to examine the lives of early twentieth century opera star Louise Homer and her composer husband Sidney, and their attempts to manage two successful careers and a family of six children. Almost 100 years ago, the Homers – a rare example of a two‐career family – employed several adaptive strategies that academic researchers later suggested for twenty‐first century dual‐career couples.

Considering the work‐family literature, two modern models of managing and coping with the stresses of dual careers were examined and the Homer family were then considered to determine whether they employed similar strategies. Letters were used from the Homers and their children, other original documents and secondary research in investigating the couple's efforts to handle the challenges of dual‐careers when the concept of a woman pursuing a profession outside the home was a novelty.

Several adaptive strategies recently “discovered” to be used by upper‐income dual‐career couples with children seem just as applicable to 1911 when the Homers' fifth child was born. The findings underscore the idea that challenges perceived as unusual and unique to one generation have been dealt with successfully by past generations.

The paper provides an historical perspective on newly suggested strategies for dual‐career couples in the work‐family literature. Such strategies have been used for at least a century even though the dual‐career concept only became prominent in the last four decades. This paper is one of a few that examines dual‐career couples in an historical context, and indicates how the past can inform those who face contemporary workplace phenomena.

Since 2010, Swiss slaughterhouses have no longer accepted end-of-lay chickens, so egg producers have had to slaughter the animals on the farm and deliver them to biogas plants for gasification. However, the producers’ association, GalloCircle, has recently contracted a German slaughterhouse to process end-of-lay chickens into meat. As a consequence, an increasing number of these animals are now transported abroad. The purpose of this paper is to compare the two chains from a utilitarian perspective.

An interview with a central actor is analyzed by objective hermeneutics. In addition, a utilitarian comparison of the two chains is carried out.

The interview with a core stakeholder reveals that he considers this to be worse for both the animals and the farmers. The system change has been motivated by the (either merely perceived or actual) ethical preferences of consumers. The authors ethical evaluation of the system change shows, however, that highly controversial assumptions would need to be made in order to justify it. The authors doubt that the (alleged) consumer preferences are based on a proper ethical analysis of the two options.

The authors make a case for rationally reconsidering the choice of sending the chickens abroad.

The paper shows that utilitarian analysis is useful to consciously choose between different value chains.

This paper aims to study the effect of green lemon zest combined with sardine proteins in diabetic hypertensive rats (DHRs).

Male Wistar rats (n = 30) weighing 250 ± 10 g were divided into five groups. The first group consumed a diet containing 20 per cent casein (C). The other four groups are rendered diabetic by intraperitoneal injection of streptozotocin (40 mg/kg body weight), then hypertensive by subcutaneous implantation controlled time-release pellet containing ouabain (0.25 mg/pellet). One untreated group (DHR) consumed 20 per cent casein and the three other groups consumed the same diet supplemented with 2 per cent green lemon zest (DHR-lz), or with 20 per cent of sardine protein (group DHR-sp) or with the combination of both sardine proteins and green lemon zest (group DHR-sp + lz).

DHRs feeding on the combination of both sardine protein (sp) and lemon zest (lz) induced a significant decrease of diastolic blood pressure and heart rates values compared with DHR (p < 0.05). The HDLC values were increased by +55 per cent in DHR-sp + lz compared with DHR group. Moreover, plasma non-HDLC concentrations were decreased significantly compared to DHR, DHR-lz, DHR-sp and C groups. In DHR-sp + lzvs DHR group, TBARS values were decreased by −25 per cent in the liver. Moreover, kidney TBARS were significantly reduced by −66, −51, −65 and −67 per cent compared with C, DHR, DHR-lz and DHR-sp, respectively.

These results suggest that consumption of green lemon zest combined with sardine proteins can reduce blood pressure and tissue oxidative damage and, therefore, help to prevent cardiovascular complications in hypertensive diabetic patients.