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Digital evidence is now infused in many (or arguably most) cases of sexual assault, which has refigured investigative tools, policing strategies and sources of cynicism for those working in sex crime units. Although cynicism, both its sources and affects, is widely studied among scholars of work and policing, little is known about how police working in sex crime units experience, mitigate and express cynicism. The purpose of this paper is to fill this gap in understanding and explore the role of cynicism amongst investigators working in sex crime units.

To address this research gap, the authors conducted 70 semi-structured in-depth interviews and two focus groups with members of police services organizations across Canada working in sex crime units.

Examining sources of cynicism and emotional experiences, the authors reveal that officers in these units normalize and neutralize organizational and intra-organizational sources of cynicism, and cope with the potentially traumatizing and emotionally draining realities of undertaking this form of “dirty work.” The authors show that officer cynicism extends beyond offenders into organizational and operational aspects of their occupations and their lived experiences outside of work, which has implications for literature on police work, cynicism and digital policing.

The authors contribute to the literature on cyber policing by, first, examining sex crimes unit member’s sources of cynicism in relation to sex crimes and the digital world and, second, by exploring sources of cynicism in police organizations and other branches in the criminal justice system. The authors examine how such cynicism seeps into relationships outside of the occupation. The authors’ contribution is in showing that cynicism related to police dirty work is experienced in relation to “front” and “back” regions (Dick, 2005) but also in multiple organizational and social spheres. The authors contribute to the extant literature on dirty work insofar as it addresses the underexplored dirty work associated with policing cyber environments and the morally tainted elements of such policing tasks.

The purpose of this article is to examine the expectations, challenges and tensions officers describe while engaged with public schools to demonstrate that officers engage with students in public schools in a conscious, goal-oriented process to establish and maintain useful relationships.

Data collection involved 104 semi-structured interviews (including follow up interviews) and 31 focus groups, conducted between 2014 and 2018 with police officers working in rural areas of a province in Atlantic Canada.

Utilizing the concept of social capital, we analyze practices of investments alongside the understanding of rurality as socially interconnected and the rural school as a particular site of interconnectedness for police officers. We demonstrate how, while accumulating social capital, officers face role tension and fundamental barriers when trying to integrate into rural school communities.

By demonstrating the specificities of building social capital in schools and community environments in a rural setting, we contribute to understandings regarding the unique opportunities and challenges faced by police in rural schools in integrating effectively into schools and responding to youth-specific problems.

Film has been used to teach leadership in recent decades, but a review of the literature indicates much of this work is prescriptive rather than empirical. This study sought to understand the effectiveness of film in an undergraduate leadership class by determining learner perceptions of a film analysis assignment and exploring learner ability to identify the stages of group development. A mixed-method approach was undertaken. Learners were surveyed to elicit their perceptions of an essay assignment where they analyzed the stages of group development in the film Jumanji: Welcome to the Jungle. In addition, their essays were subject to a content analysis to determine if learners could successfully identify the stages of group development. The survey indicated that learners enjoyed the assignment and preferred film analysis as an assessment of their understanding of group development. The content analysis indicated that learners could identify the stages of group development throughout the movie. However, there was variation in which scenes were representative of the different stages. Future research should explore the distinction between inductive and deductive approaches to content instruction and learner outcomes. Film familiarity and its impact on learner outcomes should also be investigated.

The aim of this paper is to review some of the findings in the field of readability research. First, the differences in meaning between the terms ‘readability’ and ‘legibility’ are discussed. Next, the origins and developments of readability formulas are examined in detail. Then, the best‐known formulas for English language material are described so as to give the reader a brief overview of what has been achieved in this field of research. Finally, the principal applications of these formulas are described.

Anyone who has been in regular contact with the media during the last 10 years must have been impressed by the amount of information and interest in health and the stresses of modern life. Much of the attention has been centred on the role of work in creating stress and its possible contribution to major illnesses such as heart disease, stomach ulcers and hypertension. This interest has been stimulated by an ever growing amount of research into stress at work. Friedman and Rosenman in California have carried out many large scale studies of the role of behaviour/personality in causing heart disease. This lead to a semi‐popular book called A‐Type Behavior and your Heart. Three large surveys have been reported in the last few years: Caplan et al. carried out a survey of 2,300 persons from 23 different occupations for the US National Institute of Occupational Safety and Health. They collected data on perceived stressors at work, perceived strain and perceived supports from inside and outside the organisation. Physiological measures were taken from a sub‐sample of 390 The results are very complex but the most stressed persons were in occupations which involve tasks that are simple but inescapable such as in machine‐minding. Such jobs are low in status and the strain is possibly exacerbated by lack of support from both inside and outside the organisation. Zaleznik et al. studied over 2,000 managers and supervisors from a large Canadian Corporation. Pearlin and Schooler conducted a survey of 2,600 persons for the National Institute of Mental Health. As well as exploring the nature of the stresses and strains experienced by these people the authors asked about the different kinds of strategies they used to cope with their problems. Four different problem areas were explored: marital, child‐rearing, economic and work. It was found that the people with a greater range of coping strategies felt less strained except in the area of work. The authors suggested that this was because the in dividual person can do little to remove the stresses at work since they are inherent in the system. Coping with work problems, they argue, needs to be done more at the level of the system.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

The aim of this paper is to investigate the future of total quality management (TQM) by determining the scope and depth of the influencing or driving factors that will shape the body of knowledge, known as TQM, into the future. The rapid rate of change in global and niche markets has increased pressure on organisations to become more competitive. TQM is not immune from such changes. Rather, TQM theory and practice must continually adapt to be in the vanguard of such change and potential future changes. The research to determine the influencing/driving factors for the future of TQM involved a panoptic literature review and an inductive grounded theory approach using multiple case studies. Overall, the research indicates that both the mechanistic and organismic aspects of TQM will continue into the future, along with the continual representative development of initiatives to meet current and future organisational change. Furthermore, the TQM discourse will remain a challenging research area for both academics and practitioners.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.