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This case provides an opportunity to discuss the design and implementation of a Public Private Partnership project. It describes the Delhi Airport Metro Express Line project from conception to completion, and the subsequent dispute between the Public and Private partners leading to the Concession Agreement going into arbitration. Students discuss the reasons for failure and come up with suggestions for another metro rail project currently in the design stage.

Delhi Metro Airport Express Line (AEL) from New Delhi Metro Station to Dwarka Sector 21 linked the Indira Gandhi International Airport. The line was operated by the Delhi Airport Metro Express Pvt Limited (DAMEPL), a subsidiary of Reliance Infrastructure (RInfra), the concessionaire of the line. The AEL was opened on February 23, 2011. Due to defects with the civil structure on the elevated section of the line, it was temporarily shut down on July 8, 2012. DAMEPL had been unable to run the AEL profitably ever since it started operations due to poor ridership and high operating costs. After three months in October, 2012 with the repairs nearly completed, RInfra had to take a call on the way forward.

As a new corporation, the Delhi Metro (DMRC) began its relationship with the media, with a clean slate, and its care with the public relations function made for the establishment of a very cordial relationship with the print media and led to positive image building in the public eye. However, with the rise of electronic media and the proliferating channels' greater emphasis on sensationalism, the warmth in the relations began to subside. A major standoff with the electronic media and the experience of accidents during construction of Phase II of the project, led to the restructuring of the approach to media relations as well as internal restructuring of the PR department. The challenges and major incidents turned out to be hard-learnt lessons in managing the media in a dynamic environment.

The purpose of this paper is to shed light on the relationship between organizational commitment (OC) and organizational citizenship behavior (OCB) as mediated by employee engagement (EE). The impact of different facets of OC (affective, continuance and normative) and EE (alignment, affectiveness and action-orientation) is examined with respect to OCB.

Insights from the literature underpin the hypotheses on how EE mediates the relationship between OC and OCB. Primary data using survey questionnaire were collected from 881 permanent employees of Delhi Metro Rail Corporation (DMRC) in India. Hayes' model 4 has been used for the mediation analysis.

The analyses show that only one facet of OC- affective commitment and the alignment and action-orientation dimensions of EE positively affect OCB. The relationship between OC and OCB is fully mediated by EE.

The results imply that engaging employees is pivotal for effectively fostering citizenship behavior among employees. Organizations should be willing to implement strategies and interventions which enhance the emotional experience of employees to foster a sense of belongingness with the organization and engage them.

The paper draws on a unique data set of a prestigious organization in India to provide insights with substantial degree of generalizability into the relationship between OC, OCB and EE, whilst applying a comprehensive definition of these constructs. It is the first study to examine the inter-relationship among different facets of these constructs.

The purpose of this paper is to glean leadership lessons of megaproject managers through the life stories of four purposefully selected managers from two contemporary and two landmark megaprojects.

A narrative inquiry approach applying thematic analysis is used to capture lessons learnt from these stories with a focus on leading megaprojects. Narrative analysis has been used in organization studies and this paper is an attempt to use it in project management research.

Common strategies used by all four megaproject managers to be successful include: selecting the right people and building their capability; building trust with stakeholders; dealing with institutional power and politics effectively; and having the courage to innovate. There were also some differences in the approaches used by these managers due the times in which these projects were implemented.

The use of narrative inquiry is new to project management literature. As the life stories were not presented in the same way it was difficult to analyze them in the same manner, and further data had to be collected. This could have been avoided if it were feasible to collect narratives directly from the megaproject managers. This is being planned in future research emerging from this paper.

This study helps megaproject managers to exhibit leadership attributes that would be required to execute such large complex projects that have wide implications for the society, economy and the environment.

Megaprojects are often considered major displacements that cause social and geophysical issues that affect the environment. Lessons learnt from these stories could be useful to avoid such issues. The stories analyzed showed the human side of the megaproject managers toward people related, health and societal issues.

Narrative inquiry is new to project management literature. In the past, project management literature has focused on extracting lessons learnt from historical and classical projects, but lessons from life stories of project managers have not been used for the same purpose.

This paper aims to understand the spatiotemporal influence of metro rail connectivity on housing prices in surrounding areas. The study assesses the average annual price shift for apartments around metro stations in Delhi during the previous decade, specifically from 2010 to 2019. The authors examine the spatiotemporal extents to which housing prices are determined by the prominence of metro stations and spatial development around metro stations.

The authors perform the cross-tabulation analysis to calculate chi-square values to test the hypotheses concerning the responsiveness of the housing market in Delhi to the number of locational variables in the areas connected with the mass public transportation system.

The empirical findings verify the existence of a housing market overvaluation in Delhi around metro stations until 2013, which was eventually re-adjusted after 2014. The key findings of the study suggest the role of location variables concerning metro rails in the shooting up of the housing prices in the city. In addition, the research establishes the association of annual housing price shifts to the metro rails in the short-term, mid-term and long-term in conjunction with the distance from the metro station.

In the market, the prices are often overvalued by real estate agents due to better connectivity to the metro stations. The overvaluation eventually causes massive downfalls in housing markets and rollouts as a risk for the investors. However, the effect of mass transportation on housing prices is mixed in nature, limited to a certain extent only and not as influential as frequently portrayed by the market forces. This effect loses colour with time.

Travel time is considered as the wastage of time, but the ubiquitous nature of mobile devices with Internet has made it possible to use the time for productive activities. This paper aims to focus primarily on the use of mobile devices while travelling in Metrorail and how travel time is being used “productively” as study time and what resources are the students accessing from their mobile devices. In total, 820 students from different colleges in Delhi were randomly chosen for the survey. Using the survey method, the paper explores how students use travel time productively as activity time. The study revealed that browsing internet, communication, text messaging, accessing social media, etc., are the frequent activities by students while travelling. Majority of respondents stated that their travel time is never productive for value of time. Thinking on different issues that occupy their mind is the most frequent personal activity. “Poor Wi-Fi” connectivity is the highly rated impediment faced by students for uses of mobile devices.

A survey was administered to students of different colleges in Delhi who commute daily and consume information while commuting to colleges and back in the month of November and December 2017. The Yellow line that connects most of the colleges of Delhi University was boarded during early and evening hours; a questionnaire was handed out and collected back during the travel. Moreover, a visit was made to different colleges and universities of Delhi. Of the 1,000 questionnaires, only 820 were returned (a response rate of 82%); so a good number of student commuters’ population of Delhi was sampled.

The study found that majority of the students that responded to the survey use smartphones while travelling. The study indicated that many students face different impediments in consuming the information of their need.

The paper provides insight of how travel time is used by the students in Delhi Metro and what activities they do on their miniature devices to make their travel time productive. The study will serve as a template for policy makers and information service providers to realize the need of the hour.

Malaysia plans to be a fully developed and industrialized country by year 2020. Malaysia has achieved good progress in the industrial sector. The industrial sector is operating plants and factories using and storing hazardous substances in quantities exceeding the threshold quantities. The plants that are dealing with hazardous substances exceeding the threshold quantity are classified as major hazard installations (MHIs). Some MHIs are located in heavily populated areas. Experience shows that MHIs pose a risk to the workers and the neighbors of the plants. Malaysia has taken the preventive measures to protect the workers and the public. The preventive measures have been taken through establishment of authorities to set major hazard control regulations, enforcing the regulations, assessing the safety reports and emergency plans, conducting audits and accident investigations. This paper reviews, in brief, the international regulations and guidelines of major hazard control. The paper also reviews the Malaysian experience of major hazard control.

THE blueprint, vital communication link between designer, engineer and manufacturer, is currently undergoing a radical change in its traditional format at the Boeing Airplane Company in the United States.