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Wealth does not exist in infinite volume, it has to be created. The creation of new wealth which is necessary to support growing social expectations is determined by the ability to create new market values in the form of a new knowledge that significantly alters the patterns of expectations. The prevailing mindset, however, currently favours a stable formula for maintaining existing market values. Provides a framework for wealth creation by defining knowledge in a way that encompasses its origins through to the technologies which exploit it in the form of new market values.

Knowledge as a concept requires definition or reinvention in terms of delivering New Market Values of expectations. The ability to create knowledge about the future and learning to implement it quickly in the form of a technology will become a core organizational competence. A fundamental step towards future process‐thinking is to demonstrate purpose by introducing purpose‐correct language into the organization. This can be accomplished by applying the Data‐Information‐Knowledge‐Technology (DIKT) learning process and the consistent use of DIKT terms.

The purpose of this paper is to examine the theoretical interface between statistical thinking, the statistical method of the control chart, and contemporary theories of organisational learning in regard to processes and their improvement.

Theoretical discussion results in an integrated model showing how statistical thinking and methods relate to organisational learning. This is supported by findings from a food industry research project following a design of: exploration (stage 1); theory development (stage 2); and theory testing/refinement (stage 3) incorporating surveys, case studies and key informant interviews.

Empirical evidence shows that statistical techniques such as the control chart can be of benefit to organisations for creating process improvement and organisational learning, providing the charts are utilised to actively convert the data they contain into information and knowledge about the process. Four distinct categories of use of control charts were observed which impacted on the effectiveness with which the charts were able to achieve this.

The findings have come from a study conducted only on the food industry. The implications are generalisable, however, to the wider industry context.

Findings illustrate problems with control chart application and the vital role of statistical thinking in ensuring that maximum benefit is derived from the charts. We argue that statistical thinking is a fundamental prerequisite to achieving effective double loop learning when using control charts as a basis for process monitoring and improvement

Statistical thinking and knowledge management are both growing areas of interest within the quality management and process improvement literature. The paper examines their interrelationship.

Policy makers, providers and consumers of education have collaborated in the evolution of a self‐regulating, artificial market in education which is losing its purpose. All the players have tricked themselves into believing that the route to a new land of opportunity, is via factory‐based, organised education. This form of education has left society en masse considerably short‐changed. It cannot be sustained indefinitely due to its artificisality and lack of real purpose. This paper attempts to rediscover real education by exposing the risks and limitations of education factories. It suggests that the prevailing factory paradigm is favoured by policy‐makers and administrators as providing the outward appearance of modernity, control and efficiency. Education is literally too vital an issue to assume the structures and processes of an alien, borrowed production management paradigm.

The usefulness of the literature is questioned in terms of influencing and transmitting leadership behaviour. The limitations of literature as a literary form are exposed. It is shown that leadership can only be experienced and not acted nor emulated in the form of an artificial behaviour. By examining the consumers of leadership literature, it is demonstrated that the providers are satisfying their wants. Any weaknesses in the medium and the failure of developing a leadership technology are acceptable to the consumers. It is shown that identity, technology and leadership are strongly interrelated and that the new form of leadership which is evolving in the emerging era of discontinuous change emphasises identity creation.

Knowledge management is a rapidly growing, and rapidly changing discipline. While the link between knowledge assets and competitive advantage has been accepted for some time, it is not obvious how this translates into the techniques and software tools that are labelled as knowledge management processes. This article details the strategic requirements linking the conceptual “mission” of knowledge management with the processes that serve it.

Describes the practical application, in an industrial setting, of an information system designed to support continuous improvements. This system, based on a quality monitoring system, differs from conventional application in that it seeks to support both quality conformance and continuous improvements to design and research activities. Such activities traditionally fall outside the quality management function, but are encompassed within knowledge management goals and techniques, which are used in this research to construct a system framework. The integration of information into functional areas previously unlinked to manufacturing issues is illustrated as the major obstacle which had to be overcome. The implications for management practices are subsequently described. Concludes that knowledge management principles can support a wider application of continuous improvement to obtain benefits for the organisation, by providing higher quality information, and increasing the levels of organisational expertise which can be applied to it.

Presents the Internet paradox of an information surfeit causing intelligence impoverishment, “information pollution”. Reviews some methods and literature associated with information retrieval in an academic environment. Elucidates a “Virtual Reality” solution, based on expert software and fuzzy logic. Poses related questions, concerned with socio‐technical aspects.

This paper aims to develop a methodology for teaching moral courage.

Conceptual generalization.

This study uses a five-step method for teaching moral courage, together with a seven-level sliding scale for developing attitudes related to moral courage.

This paper is an aspect of systemic education for pupils and students.

This study builds aspects of a methodology for education of active bystanders in moral conflict situations.

This study builds aspects of a systemic methodology for education of moral issues.

Beers viable model (Figure 1) has been used to visualize a model for teaching moral courage.