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Six sigma is a structured methodology that uses mathematical and statistical tools to increase productivity and business efficiency. In order to apply it, it is necessary to have a very broad knowledge in the fields of mathematics, management, and sector to which the process or the product under consideration (mechanical, electronic, chemical, etc.) refers. It is based on guidelines with a rigid and formalized approach to deal with misunderstandings and minimize subjectivity as much as possible.

This chapter will provide the basic information regarding the birth of the methodology and the composition of the work team; moreover, the procedure define, measure, analyze, improve, and control (DMAIC) will be presented and some tools will be described in order to obtain the improvements desired for the product or the process.

Amid the COVID-19 world pandemic, there are few organizations that have proven to be recession proof. A Dubai-based company has managed to resist its second recession after the 2008 market downturn, with no lay-offs, cash flow problems, and over 80% customer satisfaction. NAFFCO, a world leader in manufacturing fire safety and security solutions, is the organization that beat the odds. The aim of this case study is to identify the drivers of success that contributed to the continuous growth of the organization, despite turbulences in the market condition. Six drivers were identified: (1) Situational Leadership Style, (2) Innovation through Kaizen, (3) Quality Focus, (4) Research and Development Philosophy with Knowledge Spillover Integration, (5) Esprit de corps, and finally (6) Corporate Citizenship. These drivers were cross-examined with respect to academic literature and an analysis of the deviations and commonalities have been presented. Based on the cross examination of different strategic drivers, suitable areas of future studies have been indicated to understand the magnitude of their effects including NAFFCO’s Oath!