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A customer makes an appointment to see her local general practitioner (medical doctor, GP) regarding the likelihood of a hereditary illness. As part of this process, the customer is required to return the following day for a blood test, and on the third occasion for a scan. After not hearing back from anyone regarding the results of the blood test, the customer is spoken to rudely by a nurse when she attempts to find out the results days later.The customer is then advised by the practice carrying out the scan that the full cost will be covered from her health insurance policy, only to find out after the scan takes place that it is not. How should the practice have handle this situation in terms of the information provided to the customer? And, how will the experience with the practice staff affect the relationship the customer has with her local health provider?

Our objective in this chapter is to examine the issues associated with measuring and evaluating the internationalisation of universities. To this end, we propose and critically examine a preliminary framework for categorising potential indicators for monitoring the nature and extent of institutional internationalisation. Our work draws from the Australian situation and the observation that, despite the explicit goal of internationalisation for many universities, there have been few reports of efforts to develop performance indicators in this area.

I followed Belle (@bellecosby, @bonitaapplebelle), or Hanna, from Twitter to Tumblr. Her presence on the blog was thoughtful, defiant, playful, and informed. Looking through Hanna’s posts as Belle from Tumblr, she struck me as “Tumblr famous” – a type of microcelebity that uses Tumblr to connect with an audience and maintain popularity among other Tumblr users. Well before the #MeToo movement had caught fire in 2017, Hanna was ready and willing to challenge mainstream celebrity on behalf of the voiceless. On Twitter she laid out arguments to challenge the impulse to victim-blame when sexual assault survivors do go public challenging the impulse to victim-blame when sexual assault survivors do go public. This chapter traces how Belle’s online community was an opportunity for relationally understanding herself and expressing her identity to specific Tumblr networks, among like-minded peers that also confront social issues.

Global temperature has risen by 1°C since 1900, while since the 1990s the Arctic has recently experienced an accelerated warming of about double the average rate of global warming. Nearly all climate scientists agree that the main cause of this temperature rise is ever-increasing accumulations of ‘greenhouse gases’, especially carbon dioxide and methane, within our atmosphere. Sea level rise could easily exceed one metre this century under ‘business as usual’. However, global warming is not just about rising temperatures, melting ice and rising sea levels, but it also affects the frequency and severity of many extreme weather events. Planetary warming is not a uniform process, can spring surprises in regional climate change and is probably linked with the tendency for Northern Hemisphere mid-latitudes to have more extreme (variously hot/cold/dry/wet) weather, especially during the recent period of rapid Arctic warming. There is overwhelming scientific evidence that human activity through enhanced greenhouse gas emissions is largely responsible for recent climate change and accompanying extreme weather, and we are already clearly seeing these changes. However, it is equally evident that, although initial remedial steps are being taken, finding an adequate solution will not be easy unless much larger changes are made to the way in which we all live. Limiting global warming to 1.5°C above pre-industrial temperatures would require global carbon dioxide emissions to decrease by approximately 40–60% by 2030 relative to 2010 levels. This can only be achieved through a collective solution that fully involves diverse communities, among them religious stakeholders.

Contemporary literature reveals that, to date, the poultry livestock sector has not received sufficient research attention. This particular industry suffers from unstructured supply chain practices, lack of awareness of the implications of the sustainability concept and failure to recycle poultry wastes. The current research thus attempts to develop an integrated supply chain model in the context of poultry industry in Bangladesh. The study considers both sustainability and supply chain issues in order to incorporate them in the poultry supply chain. By placing the forward and reverse supply chains in a single framework, existing problems can be resolved to gain economic, social and environmental benefits, which will be more sustainable than the present practices.

The theoretical underpinning of this research is ‘sustainability’ and the ‘supply chain processes’ in order to examine possible improvements in the poultry production process along with waste management. The research adopts the positivist paradigm and ‘design science’ methods with the support of system dynamics (SD) and the case study methods. Initially, a mental model is developed followed by the causal loop diagram based on in-depth interviews, focus group discussions and observation techniques. The causal model helps to understand the linkages between the associated variables for each issue. Finally, the causal loop diagram is transformed into a stock and flow (quantitative) model, which is a prerequisite for SD-based simulation modelling. A decision support system (DSS) is then developed to analyse the complex decision-making process along the supply chains.

The findings reveal that integration of the supply chain can bring economic, social and environmental sustainability along with a structured production process. It is also observed that the poultry industry can apply the model outcomes in the real-life practices with minor adjustments. This present research has both theoretical and practical implications. The proposed model’s unique characteristics in mitigating the existing problems are supported by the sustainability and supply chain theories. As for practical implications, the poultry industry in Bangladesh can follow the proposed supply chain structure (as par the research model) and test various policies via simulation prior to its application. Positive outcomes of the simulation study may provide enough confidence to implement the desired changes within the industry and their supply chain networks.