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A customer makes an appointment to see her local general practitioner (medical doctor, GP) regarding the likelihood of a hereditary illness. As part of this process, the customer is required to return the following day for a blood test, and on the third occasion for a scan. After not hearing back from anyone regarding the results of the blood test, the customer is spoken to rudely by a nurse when she attempts to find out the results days later.The customer is then advised by the practice carrying out the scan that the full cost will be covered from her health insurance policy, only to find out after the scan takes place that it is not. How should the practice have handle this situation in terms of the information provided to the customer? And, how will the experience with the practice staff affect the relationship the customer has with her local health provider?

The purpose of this study is, to compare laser-based additive manufacturing and subtractive methods. Laser-based manufacturing is a widely used, noncontact, advanced manufacturing technique, which can be applied to a very wide range of materials, with particular emphasis on metals. In this paper, the governing principles of both laser-based subtractive of metals (LB-SM) and laser-based powder bed fusion (LB-PBF) of metallic materials are discussed and evaluated in terms of performance and capabilities. Using the principles of both laser-based methods, some new potential hybrid additive manufacturing options are discussed.

Production characteristics, such as surface quality, dimensional accuracy, material range, mechanical properties and applications, are reviewed and discussed. The process parameters for both LB-PBF and LB-SM were identified, and different factors that caused defects in both processes are explored. Advantages, disadvantages and limitations are explained and analyzed to shed light on the process selection for both additive and subtractive processes.

The performance of subtractive and additive processes is highly related to the material properties, such as diffusivity, reflectivity, thermal conductivity as well as laser parameters. LB-PBF has more influential factors affecting the quality of produced parts and is a more complex process. Both LB-SM and LB-PBF are flexible manufacturing methods that can be applied to a wide range of materials; however, they both suffer from low energy efficiency and production rate. These may be useful when producing highly innovative parts detailed, hollow products, such as medical implants.

This paper reviews the literature for both LB-PBF and LB-SM; nevertheless, the main contributions of this paper are twofold. To the best of the authors’ knowledge, this paper is one of the first to discuss the effect of the production process (both additive and subtractive) on the quality of the produced components. Also, some options for the hybrid capability of both LB-PBF and LB-SM are suggested to produce complex components with the desired macro- and microscale features.

Over the past decade, research into sharing economy platforms has gained prominence. The purpose of this study is to investigate the role of perceived value (both hedonic and utilitarian) in attracting consumer engagement in the sharing economy, as well as its link with trust.

This study used a survey method to empirically tested the proposed model using the partial least squares approach to structural equation modeling on data from 320 DiDi app users.

The study's findings revealed that both hedonic and utilitarian value had a significant effect on satisfaction and trust in the platform. Although the results showed no effect of hedonic and utilitarian values on trust in driver, the authors found trust in driver and platform, and satisfaction had significant influences on users’ continued intention to use the Taxi-hailing app. Interestingly, this study suggests that trust in the platform is transferred to trust in the driver.

The results from the Necessary Condition Analysis shows that satisfaction and utilitarian value are necessary conditions of continuance intention.

Our objective in this chapter is to examine the issues associated with measuring and evaluating the internationalisation of universities. To this end, we propose and critically examine a preliminary framework for categorising potential indicators for monitoring the nature and extent of institutional internationalisation. Our work draws from the Australian situation and the observation that, despite the explicit goal of internationalisation for many universities, there have been few reports of efforts to develop performance indicators in this area.

This paper aims to estimate the bearing capacity of a surface strip and circular footings lying on layered sand using numerical limit analysis.

Lower and upper bound limit analysis, as well as finite elements and second-order conic programming (SOCP), are used in this analysis. The yield criterion of Mohr-Coulomb is used to model soil behavior. Using this technique, stringent lower and upper bounds on ultimate bearing capacity can be achieved by assuming an associated flow law.

The obtained results indicate that the exact collapse load is typically being bracketed to within 6% about a mean of both the bounds. The obtained results are compared with the existing literature wherever applicable.

To the best of the authors’ knowledge, no study has used lower and upper bound limit analysis, as well as finite elements and SOCP, to estimate the bearing capacity of a surface strip and circular footings lying on layered sand.

This purpose of this study is to outline an inclusive development strategy for crime prevention interventions. Crime prevention interventions are delivered to the target audience to convey an evidence-based message to dissuade would-be offenders from carrying out crimes. However, rarely is the target audience involved when designing crime prevention interventions.

Using the Delphi method, this paper documents the design of an intervention aimed at improving young drivers’ compliance with road rules, incorporating feedback from both a panel of experts and the target audience of the intervention. While expert feedback guided the content and the context of the intervention, the feedback from the target audience was critical in ensuring that effective delivery and messaging of the crafted intervention would occur.

By drawing on expert and experiential insights, this exploratory method of intervention design provided a simple and effective way of ensuring the effective delivery of a crime prevention message.

Although this study focussed on a road safety intervention, the crime prevention applications of this method are broad.

This paper outlines a collaborative methodology that utilises expert and experiential knowledge towards the design and development of a crime prevention intervention, in this case, targeted at young drivers.