A customer makes an appointment to see her local general practitioner (medical doctor, GP) regarding the likelihood of a hereditary illness. As part of this process, the…
A customer makes an appointment to see her local general practitioner (medical doctor, GP) regarding the likelihood of a hereditary illness. As part of this process, the customer is required to return the following day for a blood test, and on the third occasion for a scan. After not hearing back from anyone regarding the results of the blood test, the customer is spoken to rudely by a nurse when she attempts to find out the results days later.The customer is then advised by the practice carrying out the scan that the full cost will be covered from her health insurance policy, only to find out after the scan takes place that it is not. How should the practice have handle this situation in terms of the information provided to the customer? And, how will the experience with the practice staff affect the relationship the customer has with her local health provider?
Our objective in this chapter is to examine the issues associated with measuring and evaluating the internationalisation of universities. To this end, we propose and…
Our objective in this chapter is to examine the issues associated with measuring and evaluating the internationalisation of universities. To this end, we propose and critically examine a preliminary framework for categorising potential indicators for monitoring the nature and extent of institutional internationalisation. Our work draws from the Australian situation and the observation that, despite the explicit goal of internationalisation for many universities, there have been few reports of efforts to develop performance indicators in this area.
This paper proposes a framework that describes the boundary spanning supply chain management (SCM) initiatives taken by leading companies. Supported by existing literature…
This paper proposes a framework that describes the boundary spanning supply chain management (SCM) initiatives taken by leading companies. Supported by existing literature and interviews with managers from large companies reflecting a cross section of businesses, the framework suggests four motivating domains or factors that could support SCM initiatives. They are supply chain understanding, design, improvement, and coordination. Based on the sand cone model, the framework also suggests four levels of SCM integration over which these motivating factors are relevant to the firm and/or supply chain. They range from no integration outside the functional silos of a single firm to a fully integrated multi‐tier supply chain. Unlike existing frameworks that are based upon the flow of material and information through the supply chain, our framework is derived by combining the concept of integration with the motivating domains that characterize SCM initiatives. It captures the combined and overlapping impact of supply chain initiatives from a more strategic perspective and is a useful additional resource for practitioners who seek to chart potential improvements to their supply chain from a competitive standpoint.
I followed Belle (@bellecosby, @bonitaapplebelle), or Hanna, from Twitter to Tumblr. Her presence on the blog was thoughtful, defiant, playful, and informed. Looking through Hanna’s posts as Belle from Tumblr, she struck me as “Tumblr famous” – a type of microcelebity that uses Tumblr to connect with an audience and maintain popularity among other Tumblr users. Well before the #MeToo movement had caught fire in 2017, Hanna was ready and willing to challenge mainstream celebrity on behalf of the voiceless. On Twitter she laid out arguments to challenge the impulse to victim-blame when sexual assault survivors do go public challenging the impulse to victim-blame when sexual assault survivors do go public. This chapter traces how Belle’s online community was an opportunity for relationally understanding herself and expressing her identity to specific Tumblr networks, among like-minded peers that also confront social issues.
Global temperature has risen by 1°C since 1900, while since the 1990s the Arctic has recently experienced an accelerated warming of about double the average rate of global…
Global temperature has risen by 1°C since 1900, while since the 1990s the Arctic has recently experienced an accelerated warming of about double the average rate of global warming. Nearly all climate scientists agree that the main cause of this temperature rise is ever-increasing accumulations of ‘greenhouse gases’, especially carbon dioxide and methane, within our atmosphere. Sea level rise could easily exceed one metre this century under ‘business as usual’. However, global warming is not just about rising temperatures, melting ice and rising sea levels, but it also affects the frequency and severity of many extreme weather events. Planetary warming is not a uniform process, can spring surprises in regional climate change and is probably linked with the tendency for Northern Hemisphere mid-latitudes to have more extreme (variously hot/cold/dry/wet) weather, especially during the recent period of rapid Arctic warming. There is overwhelming scientific evidence that human activity through enhanced greenhouse gas emissions is largely responsible for recent climate change and accompanying extreme weather, and we are already clearly seeing these changes. However, it is equally evident that, although initial remedial steps are being taken, finding an adequate solution will not be easy unless much larger changes are made to the way in which we all live. Limiting global warming to 1.5°C above pre-industrial temperatures would require global carbon dioxide emissions to decrease by approximately 40–60% by 2030 relative to 2010 levels. This can only be achieved through a collective solution that fully involves diverse communities, among them religious stakeholders.