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Article
Publication date: 24 June 2013

Maria Moore

The purpose of this paper is to describe a pilot experiment to establish a web site to enable people undergoing therapy, or having similar problems, to communicate with one…

Abstract

Purpose

The purpose of this paper is to describe a pilot experiment to establish a web site to enable people undergoing therapy, or having similar problems, to communicate with one another – in effect, the cyber equivalent of a therapeutic community.

Design/methodology/approach

Software for a dating web site was adapted as a low cost means of driving the site. It provided for chatrooms, group discussions on topics of mutual interest, notice boards on which questions, responses, articles and poems could be posted and blogs. A volunteer Steering Group worked on the project launch and thereafter manned the site and monitored the project. User feedback indicated that a cyber community could meet the psychological needs of the participants and provide useful support, particularly between visits to a therapist. A surprising outcome was the feeling of community developed by written exchanges, i.e. blogs and forum notice boards. Direct on-line contact generated anxiety in some people, but most found it beneficial.

Findings

The paper confirms that such a site would be a useful supplement to other therapeutic services available, and would not be expensive to establish or run, but needed the backing of the NHS or a large medical charity to ensure that the number of users would be at a viable level in the long term.

Originality/value

As far as the author is aware the paper reports the first ever study of the potential use of a cyber therapeutic community.

Details

Therapeutic Communities: The International Journal of Therapeutic Communities, vol. 34 no. 2/3
Type: Research Article
ISSN: 0964-1866

Keywords

Content available
Article
Publication date: 21 November 2018

Joan Mileski, Christopher Clott and Cassia Bomer Galvao

The maritime industry is increasingly impacted by the Internet of things (IoT) through the automation of ships and port activities. This increased automation creates new security…

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Abstract

Purpose

The maritime industry is increasingly impacted by the Internet of things (IoT) through the automation of ships and port activities. This increased automation creates new security vulnerabilities for the maritime industry in cyberspace. Any obstruction in the global supply chain due to a cyberattack can cause catastrophic problems in the global economy. This paper aims to review automatic identification systems (AISs) aboard ships for cyber issues and weaknesses.

Design/methodology/approach

The authors do so by comparing the results of two receiver systems of the AIS in the Port of Houston; the JAMSS system aboard the Space Station and the “Harborlights” system for traffic control in the Port.

Findings

The authors find that inconsistent information is presented on the location of same ships at the same time in the Port. Upon further investigation with pilots, the authors find that these inconsistencies may be the result of the strength of power with which an AIS is transmitted. It appears the power may be reduced to the AIS in port but that it varies within port and varies by pilot operators. This practice may open the AIS system for tampering.

Originality/value

Further, this inconsistency may require further policy regulation to properly address cyber information in a port.

Details

Maritime Business Review, vol. 3 no. 4
Type: Research Article
ISSN: 2397-3757

Keywords

Book part
Publication date: 8 August 2022

Narjess Aloui and Imen Sdiri

Customer experience (CX) has become a major concern of business managers around the world and is considered a determinant factor of continuing corporate success. Despite the…

Abstract

Customer experience (CX) has become a major concern of business managers around the world and is considered a determinant factor of continuing corporate success. Despite the growing number of research studies focusing on the topic, knowledge remains underexamined in general, and specifically in terms of online users. Understanding how online platforms inspire travel experience is increasingly pertinent as visual contents acquire insignificance. This is especially relevant when travel is restricted such as during the COVID-19 outbreak. Nevertheless, there is a gap in the literature research on online CX in online visitor attractions. The study aimed to investigate the visitors' reviews of online visits during the lockdown. The research has followed the Netnography approach as modern qualitative research to understand the online CX of visiting virtually the attractions.

The results revealed three dimensions of cyber-tourist experiences related to the tourism-driven with its four subdimensions, the emotional reaction and expectation, and satisfaction and behavior intentions. The study adds to the better knowledge of the modern research methods dealing with the cyber-customer experience (CCX) by examining the Netnography method.

This research is a pioneering attempt to mitigate the impact of COVID-19 on tourists' experience and to highlight the opportunities for tourism practitioners to profit from the online presence, to be more accessible, and to increase their traffic to guaranty their online visibility.

Details

Contemporary Approaches Studying Customer Experience in Tourism Research
Type: Book
ISBN: 978-1-80117-632-3

Keywords

Article
Publication date: 7 November 2023

Janine Arantes

The purpose of this scoping rapid review was to identify and analyse existing qualitative methodologies that have been used to investigate K-12 teachers' lived experiences of…

Abstract

Purpose

The purpose of this scoping rapid review was to identify and analyse existing qualitative methodologies that have been used to investigate K-12 teachers' lived experiences of adult cyber abuse as a result of student content “going viral” to propose a novel methodological stance incorporating the Australian Online Safety Act 2021.

Design/methodology/approach

A search of Google Scholar was conducted using keywords and phrases related to cyber trauma, teachers, qualitative methods and the Online Safety Act. Inclusion criteria for the review were: (1) published in English, (2) focused on teachers' experiences of online abuse and cyberbullying associated with viral posts and (3) employed a qualitative inquiry methodology. Full-text articles were obtained for those that met the inclusion criteria. Data were extracted and analysed using a PRISMA flowchart and inductive thematic analysis.

Findings

This methodology is considered to be justified, as the eSafety Commissioner's Safety-by-Design principles do not have any legal or regulatory enforceability, whereas the Online Safety Act 2021 provides the Australian eSafety Commissioner an avenue to drive greater algorithmic transparency and accountability.

Research limitations/implications

The findings of this review informed the development of a novel methodological stance for investigating Australian teachers' lived experiences of adult cyber abuse associated with viral posts. It provides a methodological positioning to support trauma informed qualitative research into adult cyber abuse, informed by the work of the eSafety Commissioner and the Online Safety Act.

Originality/value

Cybertrauma is described as “any trauma that is a result of self- or, other-directed interaction with, mediated through, or from any electronic Internet/cyberspace ready device or machine learning algorithm, that results in impact now or the future” (Knibbs, 2021). It may result from the tracking of movement through various mobile phone features and applications such as location sharing, non-consensual monitoring of social media, and humiliation or punishment through the sharing of intimate images online, through to direct messages of abuse or threats of violence or humiliation. These actions are further perpetuated through automated searches, insights and recommendations on social media (i.e. engagement metrics promote memes, Facebook posts, Tweets, Tiktoks, Youtubes and so on). This is a novel methodology, as it not only considers direct cybertrauma but also automated forms of cybertrauma.

Details

Qualitative Research Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1443-9883

Keywords

Article
Publication date: 17 April 2007

Julia A. Hersberger, Adam L. Murray and Kevin S. Rioux

The purpose of this paper is to present an emergent conceptual framework for examining virtual communities.

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Abstract

Purpose

The purpose of this paper is to present an emergent conceptual framework for examining virtual communities.

Design/methdodology/approach

Established theories and models of community, social networks, information exchange, and information sharing behaviours are explored with the goal of determining their usefulness in conceptualising virtual communities.

Findings

Explored theories and models are inter‐related and expanded to form a tiered conceptual framework for examining virtual communities. This framework also acknowledges the affective contexts in which virtual communities operate.

Practical implications

The presented conceptual framework may inform information professionals tasked with creating, maintaining, and improving corporate, educational, research, and other information systems. It may also be of use to researchers who seek to build theory that attempts to explain phenomena observable in virtual communities.

Originality/value

In contrast to models and frameworks which focus on analysing individual components and attributes of virtual communities, the presented framework provides a holistic starting point for understanding inter‐related structural, cognitive, behavioural and affective dimensions of online communities

Details

Online Information Review, vol. 31 no. 2
Type: Research Article
ISSN: 1468-4527

Keywords

Book part
Publication date: 23 February 2010

James Hanrahan

Sustainable development may best be achieved by enhancing the commitment of local communities. Stewart and Hams (1991) argue that the requirements of sustainable development…

Abstract

Sustainable development may best be achieved by enhancing the commitment of local communities. Stewart and Hams (1991) argue that the requirements of sustainable development cannot merely be imposed but that active participation by local communities is needed. However, the terms ‘community’, ‘host community’ and ‘participation’ can be interpreted in a myriad of ways. Before entering a full discussion of host community participation in tourism planning, it is first necessary to explore the various potential interpretations of these terms and to define their meaning and function. This chapter therefore clarifies some of the issues surrounding the terms community, host, host community and participation. The major typologies and available models in relation to host communities’ participation in sustainable planning for tourism are also reviewed.

Details

Global Ecological Politics
Type: Book
ISBN: 978-1-84950-748-6

Content available
Book part
Publication date: 8 August 2022

Abstract

Details

Contemporary Approaches Studying Customer Experience in Tourism Research
Type: Book
ISBN: 978-1-80117-632-3

Book part
Publication date: 14 October 2011

Chung-Yi Cheng and Kenneth C.C. Yang

The rise of the Internet has facilitated net activism among many virtual gay communities in Taiwan. The communication role that the Internet plays is in particular vital, because…

Abstract

The rise of the Internet has facilitated net activism among many virtual gay communities in Taiwan. The communication role that the Internet plays is in particular vital, because homosexuality is still considered a taboo in Taiwan's society. Cyberspace created by the Internet forms a unique “space” where local homosexuals can share their experience of being gays with each other. The purposes of this chapter are intended to examine how the Internet facilitated the formation, promotion, and success of gay rights movements among homosexual communities in Taiwan. This chapter uses the Chang-Der Street Police Harassment Incident as a case study to elaborate the Internet's communication role in mobilizing local gay populations to pursue their gay rights. It also investigates the Internet's strategic role as a communication medium in gay rights movements. The case analysis and in-depth interviews help identify several key functions that the Internet can play: to exchange and share information, to organize and coordinate gay rights movements, to record and store historical information, and to lead social and value changes in the future. This chapter explores the potential of the Internet in online community mobilization, an early look at virtual community and net activism.

Details

Human Rights and Media
Type: Book
ISBN: 978-0-76230-052-5

Article
Publication date: 1 April 2005

Roger Henderson

To evaluate the impact of rural renaissance projects aimed at overcoming issues of accessibility and out‐migration of the younger, more economically active population and to…

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Abstract

Purpose

To evaluate the impact of rural renaissance projects aimed at overcoming issues of accessibility and out‐migration of the younger, more economically active population and to consider what young people feel about education, training and rural living in Ryedale, North Yorkshire.

Design/methodology/approach

Twenty Single Regeneration Budget (SRB) 5 projects focus on the 10‐29 age group to improve their confidence, employability and opportunities to encourage them to remain in, or return to, Ryedale. Research includes interviews with project managers and a survey of Year 11 students in four secondary schools to reveal views on education, jobs and rural living. The 320 replies are compared with 378 from a 2001 survey.

Findings

Educational attainment is rising. Young people expect to remain in education post‐16, but leave Ryedale for educational and employment opportunities. Job aspirations suggest mismatches between requirements and availability, especially in skilled professional, associate professional and technical fields. Ryedale is increasingly perceived as a pleasant, secure environment; many wish to stay or return eventually.

Research limitations/implications

The surveys feature Year 11 pupils. Further work might examine different age groups, areas and factors encouraging young people to stay in rural areas.

Practical implications

The SRB 5 projects produced positive impacts, however, scope remains for greater representation of young peoples' needs and inputs into local services and decision‐making.

Originality/value

The paper offers a temporal comparison of surveys and projects related to young people in a rural area. It is of value to policy‐makers and educationalists examining young peoples' perceptions and out‐migration influences.

Details

Education + Training, vol. 47 no. 3
Type: Research Article
ISSN: 0040-0912

Keywords

Article
Publication date: 16 February 2010

Stephen M. Mutula and Janneke Mostert

The purpose of this paper is to present challenges and opportunities of e‐government implementation in South Africa with special reference to service delivery and implications for…

10503

Abstract

Purpose

The purpose of this paper is to present challenges and opportunities of e‐government implementation in South Africa with special reference to service delivery and implications for libraries.

Design/methodology/approach

The paper is based on an in‐depth literature review from government documents, presidential state of the nation addresses, global and nation reports on e‐government, and reports on service delivery concerns in South Africa.

Findings

The Government of South Africa has put in place enabling policies, poverty alleviation programmes, ICT infrastructures and regulatory frameworks which as yet have not been effectively leveraged to enhance service delivery to its citizens. Furthermore, libraries have yet to make any attempts to benefit from the emergence of e‐government in South Africa.

Practical implications

There is a need to infuse an e‐government ethos in poverty alleviation programmes in order to enhance service delivery. At the moment there is a lack of synergy between the two in South Africa. Additionally, South African ICT infrastructure is under‐utilised to enhance service delivery. Libraries have the opportunity using e‐government infrastructure to improve the provision of information services to the people.

Originality/value

Service delivery remains a priority for the post‐apartheid South African government, and the paper reveals that a disconnect exists between the e‐government vision and the poverty alleviation programmes aimed at enhancing the standard of living of the people. Libraries in South Africa have yet to leverage e‐government to provide information services and the paper may assist them in doing so.

Details

The Electronic Library, vol. 28 no. 1
Type: Research Article
ISSN: 0264-0473

Keywords

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