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Article
Publication date: 20 May 2021

Umar Bello Umar, Abdulsalam Mas’ud and Sadisu Abdulazeez Matazu

The study aims to identify a gap within the extant literature on the inadequacy of earlier extension of the theory of reasoned action (TRA) and theory of planned behavior (TPB) to…

Abstract

Purpose

The study aims to identify a gap within the extant literature on the inadequacy of earlier extension of the theory of reasoned action (TRA) and theory of planned behavior (TPB) to accommodate the peculiarity of Muslims majority countries that experiencing poverty growth in modeling the factors influencing the acceptability of Islamic financial products and services. To address this gap, this study expands the aforementioned theories through the integration of customer financial condition through the analyzes of both direct and indirect effects.

Design/methodology/approach

The quantitative research design was deployed through data, which was collected from samples of microentrepreneurs within the agricultural sector of northwestern Nigeria. The data from this sample was analyzed through hierarchical regression analysis.

Findings

The findings confirmed significant direct effects of all the original TPB variables; attitude, subjective norms and perceived behavioral control on acceptance intention of Islamic microfinance. More pioneering, the study established a significant direct negative effect of customer financial condition on the acceptance of Islamic microfinance among agribusiness customers. It further established the indirect (moderating) effects of customer financial condition on the influence of subject norms and perceived behavioral control on acceptance intention of Islamic microfinance, however, such indirect effect was not established in relation to the influence of attitude.

Research limitations/implications

The findings implied that the providers of Islamic financial products and services should target Nigeria’s frontier market as a potential avenue for expanding their existing market share. More specifically, the agricultural sector of northwestern Nigeria could be given focus in such a marketing strategy. In terms of social impact, providing necessary finances to the agricultural sector will further enhance employment creation and reduce poverty in the northwestern region.

Originality/value

Despite several extensions of TRA and TPB in various settings, this could the first study which examined both direct and indirect effects of customer financial condition not only in relation to the acceptance of Islamic microfinance but also all other Islamic financial products and services.

Article
Publication date: 27 March 2020

Koichi Hioki, Eiichiro Suematsu and Hiroshi Miya

This study aims to investigates the appropriate number and kinds of accounting measures managers should use in their decision-making.

Abstract

Purpose

This study aims to investigates the appropriate number and kinds of accounting measures managers should use in their decision-making.

Design/methodology/approach

The authors apply an experimental method with 54 participants who work for a utility company in Japan.

Findings

This study suggests that under information overload, in which many measures are handled simultaneously, managers who have a high Need for Cognition (NFC) can no longer use either financial or customer perspective measures effectively, while when there is no information overload, they can use those measures. Managers with low NFC do not use customer perspective measures even when information overload does not occur.

Practical implications

This study concludes that we need to pay careful attention to differences in managers’ NFC as well as how many and what kind of measures should be provided to managers when designing multi-measures for performance evaluation.

Originality/value

This paper sheds light on the relationships among the number of measures, the characteristics of measures, and managers’ cognitive style when designing a management accounting system.

Details

Pacific Accounting Review, vol. 32 no. 3
Type: Research Article
ISSN: 0114-0582

Keywords

Article
Publication date: 12 July 2013

Mark S. Rosenbaum, Carolyn Massiah and Richard Wozniak

This article seeks to illustrate how social commonalities between employees and their customers often result in customers believing that they are entitled to discounts in retail…

Abstract

Purpose

This article seeks to illustrate how social commonalities between employees and their customers often result in customers believing that they are entitled to discounts in retail settings.

Design/methodology/approach

This study employs survey methodology to reveal the extent to which various social commonalities between customers and service providers encourage customers to believe that they are entitled to financial discounts.

Findings

The findings show that commonalities may cause customers to adhere to narcissism – that is, many customers may expect discounts even when they know that employees may jeopardize their jobs by providing them.

Research limitations/implications

Customer relationships dramatically change with commonalities, as customers believe that social relationships propel them to “best customer status” and that they are entitled to discounts.

Practical implications

Customers who become increasingly connected with employees expect relational benefits that usually require time to develop. Retailers that encourage their employees to develop social media bonds with their customers must realize that customers desire to be financially rewarded for maintaining these linkages.

Originality/value

This work reveals that customers who maintain social commonalities with employees expect to receive some type of financial benefit from doing so.

Details

International Journal of Retail & Distribution Management, vol. 41 no. 9
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 14 December 2021

Dallin M. Alldredge, Yinfei Chen, Steve Liu and Lan Luo

This study aims to examine the information transfer effects of customers’ credit rating downgrades on supplier firms.

Abstract

Purpose

This study aims to examine the information transfer effects of customers’ credit rating downgrades on supplier firms.

Design/methodology/approach

In this study, the authors use suppliers’ cumulative abnormal returns around customers’ credit rating downgrade events to identify how shocks to customer credit impact supplier equity prices. The authors also incorporate ordinary least squares and weighted least squares regressions regression analysis of the determinants of supplier market response to customer downgrades.

Findings

The authors find that customer credit rating downgrades present significant negative shocks to the stock prices of supplier firms. Moreover, the authors show that the information transfer effects are determined by both firm- and industry-level factors, including the market anticipation of downgrades, the strength of the customer–supplier linkage, the industry rivals’ reactions to the downgrades and investor attention. The authors also find that the likelihood that a supplier will receive a rating downgrade is significantly higher following its primary customer firm’s downgrade.

Originality/value

To the best of the authors’ knowledge, this paper is the first to explore the information transfer effects of credit rating downgrades on primary stakeholders within the supply chain. The authors document that customer–supplier networks have valuable implications for the spillover effect across debt and equity holders. Information about customers’ financial stress is incorporated into suppliers’ equity prices outside of the context of customer bankruptcy.

Details

Review of Accounting and Finance, vol. 21 no. 1
Type: Research Article
ISSN: 1475-7702

Keywords

Article
Publication date: 2 December 2021

Iuliia Tetteh, Michael Boehlje, Anil K. Giri and Sankalp Sharma

This paper examines credit products, operational performance and business models employed by nontraditional lenders (NTLs) in agricultural credit markets.

Abstract

Purpose

This paper examines credit products, operational performance and business models employed by nontraditional lenders (NTLs) in agricultural credit markets.

Design/methodology/approach

Two research methods were employed in this study: (1) an executive interview to collect primary data and (2) a case study approach to analyze the findings and develop insights.

Findings

The findings indicate the presence of significant differences among lenders across and within three categories of NTLs (large volume, vendor financing and collateral-based NTLs). For example, collateral-based NTLs employ different strategies focusing on types of loans, funding sources, commodities they support and geographic coverage to further segment the market. NTLs in this study were able to capture market by successfully identifying gaps in the supply side of agricultural credit and developing products that meet the needs of that niche (e.g. heavy renters, large operations, producers seeking fixed interest rates for term loans, financially fragile producers). Most of the interviewed NTLs had credit standards comparable to those of traditional lenders and consider them both competitors and partners since many NTLs partner with traditional lenders on participation loans, loan servicing and/or sourcing funds.

Originality/value

The supply side of a nontraditional lending has not been studied extensively due to the proprietary nature of data. The executive interviews conducted in this study allowed for accumulation of industry data, which is not available otherwise.

Details

Agricultural Finance Review, vol. 82 no. 2
Type: Research Article
ISSN: 0002-1466

Keywords

Article
Publication date: 30 May 2008

Robert Karaszewski

The purpose of this paper is the evaluation of largest corporations' position in the world's economy and the influence of basic knowledge elements on building the competitive

1912

Abstract

Purpose

The purpose of this paper is the evaluation of largest corporations' position in the world's economy and the influence of basic knowledge elements on building the competitive potential of the global business leading corporations. The main objective of this research is to analyze the empirical material obtained from Fortune Global 500 corporations, and the impact of basic knowledge elements on building a company's international competitiveness.

Design/methodology/approach

The research project incorporated surveys and interviews from the Fortune Global 500 corporations (2003 version).

Findings

The findings of the research carried out among the world's business leaders clearly indicate that knowledge management does influence companies' international competitiveness. Functioning in the global economy without efficient management is the same as drifting in a boat with no compass on boundless oceans. However, according to the research outcome, not all knowledge resources are necessary for reaching the purpose. It appears that the key to success is not primarily skilful management of endless knowledge, but the ability of directing activity to those knowledge resources which are critical for the organization's economic operations.

Originality/value

The paper examines the influence of basic knowledge elements on building a competitive potential for a corporation and conditions of management that have an impact on competitiveness.

Details

Journal of Knowledge Management, vol. 12 no. 3
Type: Research Article
ISSN: 1367-3270

Keywords

Open Access
Article
Publication date: 20 August 2020

Agneta Sundström, Akmal S. Hyder and Ehsanul Huda Chowdhury

The purpose of the study is to identify and analyze critical mediating and moderating market intelligence challenges faced by the SMEs when implementing corporate social…

4786

Abstract

Purpose

The purpose of the study is to identify and analyze critical mediating and moderating market intelligence challenges faced by the SMEs when implementing corporate social responsibility (CSR) based on an applied market-oriented business model (MOBM).

Design/methodology/approach

Focusing on developing CSR-integrated market intelligence, this study uses an action research method by analyzing four case studies. Data is collected through interviews, interactive and knowledge-sharing meetings and on-site observations. The study is part of a larger European Union project using the developed MOBM to follow the four companies' CSR implementation and learning process over a 14-month period. The action research includes seven meetings; between these, the researchers introduced the SMEs to different business focus areas, where CSR is a vital part of the MOBM.

Findings

This study shows that the SMEs are too technology-focused and have little initial idea of how to integrate CSR advantages for market intelligence into their internationalization. The MOBM model offers insights and knowledge on the strength and weakness of the internal organization to meet challenges in internationalization.

Originality/value

Via case study and action research, this study spotlights the challenges that SMEs face in the CSR implementation process and how they deal with those challenges to develop market intelligence competence internally. Instead of following a traditional research approach, the current study applies a CSR-based method where the SMEs go through a knowledge development process that originated from a theoretically designed MOBM.

Details

Baltic Journal of Management, vol. 15 no. 5
Type: Research Article
ISSN: 1746-5265

Keywords

Article
Publication date: 1 April 1985

D.A. Littler and R.C. Sweeting

Remarks that the importance of innovation is now well recognized in the marketing literature. Argues that radical innovation is still very important to a mature company for the…

Abstract

Remarks that the importance of innovation is now well recognized in the marketing literature. Argues that radical innovation is still very important to a mature company for the development of new sales. Discusses the details that are important to radical innovation, and proffers an initiative for the development of new business. Analyses the results of empirical studies carried out by UK companies into product innovation. Concludes that organizations should remain sensitive to market demand before embarking on innovation, and that “entrepreneurism” is an important factor, although hard to cultivate in a mature company.

Details

European Journal of Marketing, vol. 19 no. 4
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 1 July 2002

Kent Knudson

With over 8,400 mutual funds available to U.S. investors, the battle for shelf space has never been more intense. Fund advisers or “manufacturers” are caught in a classic squeeze…

Abstract

With over 8,400 mutual funds available to U.S. investors, the battle for shelf space has never been more intense. Fund advisers or “manufacturers” are caught in a classic squeeze by distributors demanding a bigger piece of the revenue pie. In this environment, distributors and investment advisers must deal carefully with the conflicts and SEC concerns that inevitably arise. Financing for fund share distribution, an enormously costly activity, is from three sources: from front‐end and deferred sales charges paid directly by shareholders, from asset‐based sales charges paid by the fund, and from the adviser’s own assets. Reciprocal sales deals should be considered within the context of an adviser’s best‐execution and soft‐dollar policies and procedures. Trading portfolio commissions for fund sales efforts presents conflicts, but the conflicts are manageable if controls are put in place and driven by senior management and legal/compliance staff.

Details

Journal of Investment Compliance, vol. 3 no. 3
Type: Research Article
ISSN: 1528-5812

Keywords

Article
Publication date: 20 October 2021

Al Sentot Sudarwanto and Dona Budi Budi Kharisma

The purpose of this paper is two-fold: to explore the legal issue of the importance of personal data protection in the digital economy sector and to propose a legal framework for…

1458

Abstract

Purpose

The purpose of this paper is two-fold: to explore the legal issue of the importance of personal data protection in the digital economy sector and to propose a legal framework for personal data protection as a consumer protection strategy and accelerate the digital economy.

Design/methodology/approach

This study is legal research. The research approach used was the comparative approach and statute approach. The legal materials used are all regulations regarding personal data protection that apply in Indonesia, Hong Kong and Malaysia. The technique of collecting legal materials is done by using library research techniques.

Findings

The value of Indonesia’s digital economy is the biggest in the Southeast Asia region, but data breach is still a big challenge to face. The Indonesian Consumers Foundation (Yayasan Lembaga Konsumen Indonesia) recorded 54 cases of a data breach in e-commerce, 27 cases in peer-to-peer lending and 5 cases in electronic money. Based on the results of a comparative study with Hong Kong and Malaysia, Indonesia has yet no specific Act that comprehensively regulates personal data protection. Indonesia also does not have a personal data protection commission. Criminal sanctions and civil claims related to data breaches have not yet been regulated.

Research limitations/implications

This study examines the data breach problem in the Indonesian digital economy sector. However, the legal construction of personal data protection regulations is built on the results of a comparative study with Hong Kong and Malaysia.

Practical implications

The results of this study can be useful for constructing the ideal regulation regarding the protection of personal data in the digital economy sector.

Social implications

The results of the recommendations in this study are expected to develop and strengthen the protection of personal data in the Indonesian digital economy sector. Besides aiming to prevent the misuse of personal data, the regulation aims to protect consumers and accelerate the growth of the digital economy.

Originality/value

Indonesia needs to create a personal data protection act. The act should at least cover such issues: personal data protection principles; types of personal data; management of personal data; mechanism of personal data protection and security; commission of personal data protection; transfers of personal data; resolution mechanism of personal data dispute and criminal sanctions and civil claims.

Details

Journal of Financial Crime, vol. 29 no. 4
Type: Research Article
ISSN: 1359-0790

Keywords

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