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This paper aims to explore how Maori entrepreneurs in Aotearoa New Zealand negotiate cultural and commercial imperatives in their entrepreneurial practice. Culture is integral to Indigenous entrepreneurship, an example being tikanga Maori (Maori cultural values) and Maori entrepreneurship. This study discusses the tensions and synergies inherent in the negotiation of seemingly conflicting imperatives both theoretically and practically.

This study reports on a thematic analysis of semi-structured interviews involving ten Maori enterprises of the Ngati Porou tribe on the east coast of Aotearoa New Zealand.

This study finds that depending on their contextual and cultural orientation, Maori entrepreneurs use tikanga to help negotiate cultural and commercial imperatives. The contingency of entrepreneurial situations and the heterogeneity of Maori perspectives on whether (and in what way) tikanga influences entrepreneurial practice appear influential. The authors propose a typology of Maori entrepreneurs’ approaches to explain the negotiation of cultural and commercial imperatives comprising the “culturally engaged Maori entrepreneur”; the “culturally responsive Maori entrepreneur”; and the “culturally ambivalent Maori entrepreneur.”

This study proposes a typology to analyse entrepreneurial practices of Indigenous entrepreneurs’ negotiation of cultural and commercial imperatives.

Given the rising expansion of Western multinational companies (MNCs) to the African contexts, the development of expatriates and local employees has become increasingly important to the human resource management of these MNCs. This paper aims to provide critical lessons on cross-cultural communication competences for Western expatriates working in the sub-Saharan Africa business environment.

This paper is a qualitative phenomenology that makes use of lived experiences of senior expatriate staff working in Ghana in the form of direct interviews.

Results showed that cross-cultural communication competence is very important for Western expatriates’ functioning in sub-Saharan Africa. The findings also established a plethora of cross-cultural communication skills that are essential for Western expatriates’ successful adaptation and work outcomes in Africa.

This research argues that there is the need for the appreciations of the differing cultural patterns of expatriates and local staff, and this provides the underlying assumptions of intercultural and cross-cultural communication in global business.

A critical perspective of international business that has scarcely been studied offers lessons for Western expatriates working in sub-Saharan Africa.

The purpose of this paper is to focus on the diffusion of information and communication technology (ICT) among small indigenous agribusinesses operating in southeast Nigeria. The study emphasises the role played by social networks in the process of innovation and technology diffusion.

The research was conducted utilising a qualitative approach. The authors conducted semi‐structured interviews with agribusiness proprietors and data were subsequently analysed using template analysis.

Based on interviews of 27 small indigenous agribusinesses proprietors, the major findings from the interviews appear to point to four major social imperatives that impact on ICT diffusion in developing countries.

The main objective of the authors is to show how interaction between different actors and their engagement in the social process plays a major role in ICT diffusion. In particular, the authors highlight the role played by cultural imperatives in sustaining the diffusion of innovation process.

The incorporation of social network theory in innovation and technology diffusion scholarship is recent and very much at the developmental stage. Its contribution has however been accentuated by the role enterprises play during the diffusion process.

Since the beginning of the 1980s, a growing number of cities around the world have been looking to invest in extensive city-reimaging and place-marketing initiatives in efforts to announce themselves or to raise their profiles on the tourism market. In either case, the objective is to facilitate economic growth in times of rising importance of the service sector, of which tourism is widely seen as one of the most lucrative areas since it helps attract new investors, generate more revenue, and create additional jobs. It is in pursuit of such economic benefits that government officials, policy-makers, urban-planning agencies, land developers, and other private stakeholders have been coming together to identify potential urban precincts within cities, before transforming these precincts into art and cultural districts, often home to at least one visually striking art museum or a performing arts center – almost always designed by an elite band of celebrity architects. Fully or partially funded by taxpayer money, these signature art museums and performing arts centers are conceptualized and built as icons of the city, and as objects of the tourist gaze, with little or no interest in the physical and environmental peculiarities of place and with little or no regard for local residents including local artists and cultural producers. Traveling from Bilbao in Spain to Bhopal in India, this chapter expands on some of the events that led to an outburst of formally overstated and spatially exclusive venues of art and culture in the last two decades, before sharing some thoughts and restarting conversations on reclaiming and reimagining these venues as open, inclusive, and pulsating public spaces embedded in the actual fabrics of cities, at once accessible to locals and tourists.

Purpose – To reflect on reasons for refusal in cross-cultural telephone surveys and address ways of reducing non-response from Chinese managers.

Approach – We first propose a conceptual model for telephone survey cooperation, drawing on existing research regarding survey non-response. This is evaluated through reflections on non-response to a telephone survey of 1,900 Chinese senior and middle managers working in privately owned high-technology firms.

Findings – We conclude with a framework for cooperation in cross-cultural telephone surveys, enhancing the leverage-saliency theory. Among many factors, home country interviewers are crucial in gaining access and generating survey interview responses. However, they require careful recruitment, rigorous training and monitoring to help ensure the quality of research data.

Research implications – Our framework provides practical advice in minimising non-response in cross-cultural telephone surveys. This includes sample selection, the development of the survey instrument (and translation), reasons for refusal, research incentives and the role of interviewers.

Originality/value – Our contribution in this chapter is twofold: an enhanced understanding of leverage-saliency theory in cross-cultural telephone surveys, and an articulation of the role of interviewers in changing the dynamics of positive and negative leverage through telephone interaction with managers.

The purpose of this paper is to theorize and discuss potential factors for convergence between libraries, archives and museums (LAMs).

This is a conceptual paper that criticizes existing research on the convergence between the LAMs for a lack of theoretical reflection and a sacralization of technology. Therefore, concepts such as convergent evolution, isomorphism, social fields and autonomy are used to analyze other potential factors for convergence.

The paper demonstrates that digitalization is not the only potential driver of convergence between the LAMs. Indeed, other changes in institutions’ environments, such as societal changes, shifts in cultural policy and increasingly common practices among cultural institutions can represent important drivers.

Given that this paper is primarily based on theoretical reflections, future research should empirically investigate the non-digital factors suggested for convergence.

The paper represents an attempt to detect a “blind spot” in existing research on convergences between the LAM institutions and to identify some potential paths for future research to follow.

Purpose — The purpose of this chapter is to give a framework to the issues that need to be addressed with the advent of the global economy and the realisation that the only lasting competitive advantage is an organisation's ability to effectively exploit intellectual capital. Excellent companies build learning organisations systematically, but in their haste, many firms underestimate the importance of cultural, technological, executive and learning imperatives that permeate dynamic, knowledge-based environments. Learning is a dynamic process between the needs of the individual, its leader, operational environment and the demands of the organisation.

Methodology — An initial quantitative study of 101 successful multinational companies with manufacturing facilities in Ireland the findings from which were reinforced by five case studies randomly selected from the ten firms identified from the quantitative research actively developing towards becoming learning organisations.

Findings — The findings of the quantitative and qualitative research are undertaken in the development of the learning imperatives presented in the body of the chapter under: Host Location, Culture Shock, Cross-Cultural Understanding, New Technology, Intellectual Capital, Dissatisfaction with the Traditional Management Paradigm, Nature of Global Business, Executive Challenge of Multinational Assignments, Learning Imperatives in Dynamic Multinational Environments.

Research implications — The research spanned 18 years and has relevance for all organisations irrespective of size operating in culturally diverse environments or simply planning to expand their operations.

Social implications — Are many and varied; however, this chapter, due to word constraints, only examines nine key attributes from the 35 identified. Nevertheless, every one of them will resonate to a greater or lesser extent with leaders from every walk of life.

Originality — The research work outlined in this chapter constituted an important element of the author's doctoral thesis, and its primary value is in the manner in which it simplifies complex issues that consciously or unconsciously affect groups or individuals in their respective working environments.

The purpose of this paper is to investigate the relationship between Canadian and Indian consumers' national cultural orientations and banking service quality expectations. Using two of Hofstede's five cultural dimensions operationalized at the individual level, and five dimensions of service quality from Parasuraman et al.'s SERVQUAL scale, the aim is to develop and test hypotheses relating national culture values to service quality expectations.

The study is quantitative in nature, using surveys (online and written) from respondents in Canada and India. Data were analyzed using dummy variable regression and structural equation modeling.

The results show that the importance of various SERVQUAL dimensions is related to Hofstede's power distance and individualism cultural dimensions both at the individual and national levels. More specifically, consumers low on power distance expect highly responsive and reliable service. High power distance customers attach higher importance to tangible service attributes. Consumers high on individualism expect lower empathy and assurance from service providers. Furthermore, Indian consumers attach higher importance to tangible attributes, whereas Canadian consumers find service reliability more important. However, differences in overall service quality expectations are not significantly different across the two countries.

The results suggest that managers must be aware of the cultural values of the buyer/client in order to fully understand the most effective means of establishing and nurturing the service delivery process and, consequently, establishing service quality expectations. Banks will be more successful when service delivery is in tune with cultural imperatives, particularly sub‐group cultural imperatives.

The study provides an original insight into the manner in which national culture impacts on service quality expectations. Furthermore, the study identifies individual sub‐cultural influences that shape service quality expectations.

The advent of the global economy has brought a realisation that the only lasting competitive advantage is an organisation’s ability to effectively exploit intellectual capital. Excellent companies build learning organisations systematically but in their haste many firms underestimate the importance of cultural, technological, executive and learning imperatives that permeate dynamic, knowledge‐based environments. Learning is a dynamic process between the needs of the individual, its leader, operational environment and the demands of the organisation.