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Research within the inter-organizational field has until recently focused on the formation and maintenance of business relationships, while less research has been directed toward the study of relationship ending. Lately, however, research on dissolution and related constructs, such as exit intention and switching has emerged (Halinen, Havila, & Tähtinen, 1999a; Prim-Allaz, 2000; Tähtinen & Havila, 2004; Vaaland, Haugland, & Purchase, 2004). Some literature focuses on the reasons and antecedents to relationship dissolution (Ping, 1999; Haugland, 1999; Wathne, Biong, & Heide, 2000), while other research investigates the process and consequences of relationship dissolution (Grønhaug, Henjesand, & Koveland, 1999; Giller & Matear, 2001; Alajoutsijärvi, Möller, & Tähtinen, 2000). Yet, few studies have investigated relationship dissolution in cross -national dyads. Specifically, the current research examines how supplier reps’ cultural knowledge, cultural adaptation and communication affect buyer tolerance of conflict in cross-national business relationships. The construct tolerance of conflict refers to the intention to discontinue the business relationship with the current partner given conflict situations. This construct is therefore conceptually close to exit intention; a construct frequently used in relationship dissolution studies (e.g. Ping, 1993,1995; Halinen & Tähtinen, 1999b).

The purpose of this paper is to highlight how future teaching in business schools will probably take place in an online (here called 24/7) classroom, where culturally diverse e‐learners around the globe meet. Technologies such as iPhone, iPad and a variety of social media, to mention but a few, give management learners of any age easy 24/7 access to information. Depending on the quality of the materials and the competences and cross‐cultural sensibilities of the teachers and trainers, this information may support the progress of e‐learning in business schools. At the same time, easy online access to knowledge and educational structures is not, in practice, equally available yet across cultures, and this will be documented with comparative cases from the Arab world and African learning communities.

This article contributes to multicultural education by identifying various barriers in the online management classroom. It combines theories from educational and cross‐cultural leadership studies, as well as e‐learning studies.

The outcomes of this analysis show how technical, language and cross‐cultural barriers still hinder particular adult learners to benefit from the “24/7 business school”. It is concluded that by understanding and serving a wide range of culturally diverse e‐learners in business schools, the stewardship role of the business school teacher is key.

The interplay between technical, language and cultural barriers in the online business school is rarely reflected upon. It is the intention of the authors to trigger a broad discussion process by focusing on culturally diverse management learners and by connecting with innovative educational insights across histories and cultures.

Global Mindset (GM) is a multifaceted construct that has received broad interest among practitioners and academics. It is a fragmented construct at this point in time, due to definitional overlap with other constructs such as global leadership and cultural intelligence. This overlap has created complexity for research that attempts to understand GM in isolation. Lack of clear boundaries in defining and conceptualizing this construct challenges researchers who are attempting to capture fully what constitutes GM. Our work seeks to better understand and explain what underlines the individual GM construct and how does this impact the development of global competencies in individual managers.

We systematically review and analyze the individual GM literature thematically to provide an overview of the extant research from a broad array of scholarly sources dating from 1994 to 2017. Our work offers a thematic analysis that provides a visual guide to GM by tracking the corpus of individual-level GM studies. We categorize the research according to its theoretical groundings and basic concepts and proceed review how GM has been operationalized at the individual level and measured. Next, we integrate major dimensions in the GM research and propose a framework to enhance understanding of the phenomenon. Finally, we discuss the implications of our review for the development of GM for practitioners, coaches and trainers.

Competitive, technological and demographic imperatives are combining to dramatically change the nature of tomorrow’s workplace, and the needs of workers and managers comprising this workplace. To a significant extent, meeting the challenge of this change will involve educating and reeducating people, and will mandate a much higher degree of cooperation between academic and corporate education establishments. To achieve this cooperation, differences in perceptions, policies, and practices which have traditionally militated against cooperation among higher and corporate education establishments must be addressed, and strategic planning initiatives undertaken to develop cooperative programs and formats that best meet corporate education needs.

Considers the role of non‐verbal communication in consumers’ evaluation of service encounters. Non‐verbal communication has been extensively studied in the psychology and psychotherapy disciplines and has been shown to have a central effect on participants’ perceptions of an event. As services are essentially interpersonal interactions it follows that non‐verbal communication will play a major part in service evaluation. Uses an experimental methodology based on video scenarios to demonstrate the effect of this type of communication on consumers. The results indicate significant differences in respondents’ reactions to the scenario according to the non‐verbal behaviour of the service provider.

Increasing recognition is being given to the fact that simple solutions to organisational problems are no longer effective in complex environments. Corporations are now acknowledging many advantages in changing from a traditional to new non‐traditional models of organisations. The article considers how an American corporation aimed to remain competitive in a sharply competitive environment, while still retaining its reputation for quality creativity and leadership.

Purpose – Disputes provide a way for children to negotiate how they stand in relationship to one another in the local peer group interaction (Goodwin, 1990, 2006). This study follows the everyday peer disputes and classroom negotiations of a peer group of 8-year-old to 12-year-old Turkish–English speaking (and Meskhetian Turkish–English–Russian speaking) children attending a Turkish Saturday School in the United States, where a monolingual Turkish norm is projected by the teachers, to see how these institutional language norms are used as a resource for the peers to conduct their everyday interactions.

Methodology/approach – This study combines methods of ethnography (data are drawn from a year-long ethnography which followed children's everyday language practices in two school settings) and talk-in-interaction, specifically Membership Categorization Analysis (Sacks, 1972, 1992).

Findings – Children draw upon the monolingual school norm of using Turkish only, and speaking Turkish correctly, by way of positioning themselves moment-to-moment during disputes with one another. Through repeated appeals to their teachers to relax the Turkish-only rule, they also collaboratively index “speaking English” as a positive category-bound activity (Cekaite & Evaldsson, 2008; Evaldsson, 2007), influencing the local moral order of the peer group.

Social implications/originality/value of chapter – The study provides a view of how children living in a transnational society orient to wider societal structures and “build the phenomenal and social worlds they inhabit” (Goodwin & Kyratzis, 2012) as part of their everyday disputes and negotiations with one another.