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There is a growing body of comparative research examining country differences in job satisfaction and its determinants. However, existing research cannot explain similarities in job satisfaction levels across very different countries, nor can it explain the differences between seemingly similar countries. Moreover, there has been no significant research conducted to date that has examined the country-level contextual conditions that are poised to impact worker satisfaction and its determinants. The paper aims to discuss these issues.

In this research, the author address this existing gap in the academic literature on job satisfaction by using non-panel longitudinal data from the International Social Survey Program (Work Orientations I, II, and III: 1989, 1997, and 2005) to examine cross-national differences in job satisfaction and its determinants. The author compare and combine previous international political economy theoretical work and hierarchical linear modeling (HLM) to examine global macro-level variables and their impact on worker satisfaction cross-nationally.

Study results demonstrate that both intrinsic and extrinsic work characteristics strongly impact worker job satisfaction. Furthermore, country by country regression and HLM results suggest that there are important country differences in both the perceived importance of various work characteristics and workers’ self-report experiences with both intrinsic and extrinsic work characteristics.

To get a clearer picture in the HLM analysis as to the full impact of these various country-contextual impacts on differences in perceived job characteristics and worker satisfaction, future research needs to examine a greater number and wider variety of countries, while exploring other theoretically relevant country-level variables that may help to explore country-level differences from these various cross-national theoretical frameworks. Additionally, a more diverse and greater number of participating countries would also potentially help in achieving levels of significance in the level-2 covariates in the HLM models.

Due to the fact the worker job satisfaction impacts firm performance and various measures of worker well-being, firms (regardless of economic sector or private/public status) need to be cognizant of these differences and unique challenges and work to tailor management philosophy and policy to create a unique work atmosphere that will benefit the interests of both the employer and the employee, as well as society at large.

While the nature of work has changed dramatically in the post-war era in response to economic shifts and an increasingly global economy, particularly over the past two decades, this paper examines the previously unexamined country-level contextual and global macro-historical variables driving differences in work quality and perceived worker satisfaction.

Given the increasing global focus of many aspects of our society, researchers have taken significant steps in understanding the impact of culture on various psychological states. This review focuses on the stressor–strain relationships within the context of cross-cultural and cross-national studies. Using research findings from the United States as a baseline, we identify common and unique themes concerning the stressor–strain relationships between different countries, and clarify the differences between cross-national and cross-cultural studies. Furthermore, we consider cross-cultural and cross-national occupational stress research from an individual differences perspective. We encourage future studies to adopt this perspective and carefully consider the implications of cultural values on occupational stress research at the individual, group, and country levels.

Data from samples of managers from eight countries, Thailand, Nigeria, Philippines, Peru, Uruguay, Argentina, Spain, and the United States, are used to explore cross-national differences in how individuals make judgments about an individual's pay. A policy-capturing instrument is used to elicit judgments about the ways that variations in individual employee job performance, business unit performance, seniority, schooling, and need affect judgments about pay fairness. Significant between-country differences are found in the sensitivities of pay fairness judgments. However, these differences are not well explained by differences in individualism/collectivism reflected either by a priori categorizations of national culture or direct measures of horizontal/vertical collectivism. Implications for the explanation of cross-national differences are explored.

Purpose – This chapter examines how gender, parenthood, and partner's employment are related to individual's employment patterns, analyzing paid work at individual and household levels.

Methodology/approach – Analyses use individual-level data from the Luxembourg Income Study (LIS) wave 5 for 19 countries, for adults aged 25–45. We use logistic regression and a two-stage Heckman sample selection correction procedure to estimate the effects of gender and parenthood on the probabilities of employment and full-time employment.

Findings – The variation between mothers and childless women is larger than that between childless men and childless women; differences in women's employment patterns are driven by gendered parenthood, controlling for women's human capital, partnered status and household income. Fathers and mothers' employment hours in the same household vary cross-nationally.

Mothers' employment behaviors can identify important differences in the strategies countries have pursued to balance work and family life.

Research implications – Important differences between childless women and mothers exist; employment analyses need to recognize the variation in employment hours among women, and how women's hours are related to partners' hours. Further research should consider factors that shape employment cross-nationally, as well as how these relate to differences in wages and occupational gender segregation.

Practical implications – Employment choices of women and mothers must be understood in terms of employment hours, not simply employment, and within the context of partners' employment.

Originality/value of paper – Our chapter clarifies the wide dispersion of employment hours across countries – and how men's and women's employment hours are linked and related to parenthood.

The trend towards internationalisation in many service industries has increased the need for both managers and academics to collect cross‐cultural/national consumer‐perceived service quality data. Failure to establish cross‐cultural equivalence and to detect differences in cross‐national response bias will, however, affect data comparability, may invalidate the research results and could therefore lead to incorrect inferences about attitudes and behaviours across national groups. By initially focussing on developments in the mono‐cultural service quality literature, a framework is presented whereby academics and managers can assess the potential impact of these international measurement issues. Existing cross‐cultural service quality literature is reviewed and the extent to which these issues are addressed is highlighted. Methods for detecting and correcting cross‐national response biases are discussed.

Due to consumer concerns about food-related diseases and an increase in the use of genetically modified food, more and more “green consumers” integrate environmental considerations into daily purchases, asking for healthier, safer and higher quality food. Marketing managers still face the challenge of broadening the understanding of how and why consumers purchase organic food. Specifically, a deeper understanding of the value dimensions consumers perceive in the context of organic food products is required to develop and implement successful management strategies which might transfer positive consumer perceptions to actual buying behavior and satisfaction. The paper aims to discuss these issues.

Drawing on theoretical and empirical insights on organic food consumption in different markets, this research investigates antecedents of organic food products and differences regarding the relative importance of the value-based drivers across two Western nations.

The results from survey data indicate significant differences in the value perceptions, especially the functional and individual value perceptions, and recommendation behavior related to organic food for consumers from the USA and Germany. In addition, the segmentation approach provides evidence for consumer segments that cross-national borders: the “convinced opponents,” the “silent/private consumers,” the “prestige-seekers” and the “passionate evangelists.”

Consequently, instead of a country-based segmentation approach, marketers should emphasize the different types of consumers across national borders in order to address the differences in customer value perception in the organic food market.

Purpose – Existing research in organizational behavior and social psychology focuses on comparisons in behaviors and attitudes across national groups, instead of studies on interactions among individuals with different national cultural backgrounds. In this chapter, we hope to motivate efforts within cross-national literatures to address some largely unexamined questions regarding dynamics in multicultural diverse teams.

Design/approach – Through a review of the prior perspectives on multicultural teams and a summary of findings in a recent meta-analysis study on multicultural teams in both single nation and multinational settings, we critique the limitations of the current perspectives and propose a new theoretical framework that draws on status perspectives in sociological and ethological research.

Findings – Drawing from status literatures, we explore how the status construction process and the status differential hierarchy of the team may affect trust, psychological safety, and creative problem solving of complex tasks in multicultural teams.

Originality/value – We propose a new theoretical angle of status for future research on interaction dynamics in multicultural teams, and diverse teams in general.

The purpose of this paper is to examine the workaholism phenomenon.

Workaholism was defined as the individual's steady and considerable allocation of time to work, which is not derived from external necessities. Subsequently, it was measured as time invested in paid work, controlling for the financial needs for such an investment. Workaholism is examined from a cross‐national perspective through representative samples of the labor force in Belgium, Israel, Japan, The Netherlands, and the USA

The Japanese worked more hours per week than all other nationalities. The following findings have remained stable across nations: respondents with a high level of work centrality worked more hours per week than did those with a low level of work centrality. Men worked more hours per week than women. Married women worked fewer hours per week than unmarried women, while married men worked more hours per week than unmarried men. Private‐sector employees worked more hours per week than public‐sector employees.

The cross‐national comparisons are based on aggregated self‐reported data obtained from individuals. However, the present study makes three major contributions: applying a non‐biased definition of workaholism, indicating that the existing conceptualizations of workaholism as an attitude have underestimated the importance of sex‐roles in shaping work patterns and behaviors, and findings of similarities as well as of differences across nations on the phenomenon of workaholism.

Developing awareness of cultural variations concerning workaholism.

This is perhaps the only empirical study so far making a cross‐national comparison of workaholism, which also has high external validity.

Previous research indicates that dissatisfied consumers in other countries react differently as compared to those in the USA, due to their cultural orientation. These studies, however, have not recognized that retail policies (regarding returns and exchanges) in the USA are much more liberal and “consumer friendly” than in other parts of the world, and thus it is possible that their conclusions are flawed. The purpose of this study, therefore, was to determine the extent to which cross-national differences in complaint behavior are due to cultural vs situational factors.

To examine this issue, a two-part study was conducted. Study 1 compared consumers living in China, India and Mexico to cohorts who immigrated to the USA. Study 2 compared individuals from those same countries to subjects who are native to the USA.

The findings indicate that situational factors (i.e. consumer-oriented vs restrictive refund/return/exchange policies) have a large impact on consumer complaint behavior (i.e. redress, negative-word-of-mouth and exit), and that the effects of culture are minor.

To infer cause-effect, and establish scientific theory, one must rule out alternative hypotheses. Researchers who are investigating cross-cultural complaint behavior must take situational factors into account.

With the emergence of “global consumers” consumer expectations around the world are changing. Astute retailers should institute and promote more liberal return policies, thereby mitigating consumers’ perceived risk.

This study dispels the notion that culture is responsible for differences in cross-national consumer complaint behavior.

This paper uses a mix of qualitative and quantitative methodology to analyse differences between Finnish and American web searchers (n=27 per country) in their choice of initial search strategies (direct address, subject directory and search engines) and their reasoning underlying these choices, with data gathered via a questionnaire. The paper looks at these differences for four types of questions with two variables: closed/open and predictable/unpredictable source of answer (n=16 questions per searcher; total n=864 questions). The paper found significant differences between the two groups’ initial search strategies and for three of the four types of questions. The reasoning varied across countries and questions as well, with Finns mentioning fewer reasons although both groups mentioned in aggregate a total of 1,284 reasons in twenty‐four reason categories. The reasoning indicated that both country groups considered not only question‐related reasons but also source‐ and search‐strategy related reasons in making their decision. The research raises questions about considering cultural differences in designing web search access mechanisms.