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1 – 10 of over 56000Peyman Akhavan and Amir Pezeshkan
The goal of this paper is to present the main critical failure factors extracted from analyzing ten case studies of failure in knowledge management (KM) systems and…
Abstract
Purpose
The goal of this paper is to present the main critical failure factors extracted from analyzing ten case studies of failure in knowledge management (KM) systems and projects and present a framework in which the failure factors are linked to the different stages in the cycle of KM implementation.
Design/methodology/approach
“Grounded theory” as a qualitative research technique has been applied to explore the main failure factors. Data was collected reviewing scholarly articles containing KM case studies (failure in KM implementation) and after an in-depth study – applying grounded theory method – the results of main critical failure factors categorized and analyzed in specific stages of implementing KM systems.
Findings
Through review and analysis of ten case studies, two main results were obtained. First, the main critical failure factors of KM projects were identified. Second, identified critical failure factors were traced along the KM implementation cycle. A framework is proposed that shows the critical failure factors' effect in each specific stage of the KM cycle.
Research limitations/implications
The results of this research are generalized based on cases from prior literature. However, the authors have tried to be as inclusive as possible to ensure a representative sample of reported KM failures. In addition, organizations do not provide accurate reports of failure in their projects because of their policies, the image of their organization, and privacy, which could affect the identification of all failure factors.
Practical implications
The findings are incorporated into a framework of failure factors in KM projects and the proposed framework can help practitioners in organizations to avoid factors that lead to the demise of KM systems in each stage of the KM project development cycle. This multi-case study research and its suggested framework are also useful for academics to gain a comprehensive view of KM critical failure factors for future studies.
Originality/value
To the authors' knowledge this study is the first of its kind to provide an integrated perspective of critical failure factors for the implementation of KM through the inspection of ten case studies and maps the failure factors on KM implementation cycle. It provides valuable information and guidelines that will hopefully pave the way for managers to avoid failure in implementation of a KM.
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Abstract
Purpose
The purpose of this paper is to present an integrative and detailed review of the critical factors that cause enterprise resource planning (ERP) implementation failures, based on an in‐depth literature review (1997‐2009).
Design/methodology/approach
Keywords relating to the subject of this paper were defined, and used to search web engines and journal databases for papers on ERP implementation failures. These papers were further analysed and classified into various categories.
Findings
Nine factors are found to be critical in the failure of ERP implementations: excessive customisation, dilemma of internal integration, poor understanding of business implications and requirements, lack of change management, poor data quality, misalignment of IT with business, hidden costs, limited training and lack of top management support.
Research limitations/implications
The paper proposes the development of a framework to address each ERP implementation failure factor in its entirety based on the frequency of its occurrence in industry, as a topic for future research.
Originality/value
The paper contributes to research in the ERP domain by highlighting ERP implementation challenges from a critical failure perspective and proportion of the failures, as opposed to presenting critical success factors. Failure factors with examples provides a clearer visibility of the costly damages that can be introduced into organisations in the event that these failures are ignored.
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Saja Albliwi, Jiju Antony, Sarina Abdul Halim Lim and Ton van der Wiele
Lean Six Sigma (LSS) is a continuous improvement methodology that aims to reduce the costs of poor quality, improve the bottom-line results and create value for both…
Abstract
Purpose
Lean Six Sigma (LSS) is a continuous improvement methodology that aims to reduce the costs of poor quality, improve the bottom-line results and create value for both customers and shareholders. The purpose of this paper is to explore the critical failure factors for LSS in different sectors, such as manufacturing, services, higher education, etc.
Design/methodology/approach
The following research is based on a systematic literature review of 56 papers that were published on Lean, Six Sigma and LSS in well-known academic databases from 1995 to 2013.
Findings
There are 34 common failure factors of LSS cited in this paper. There are some common factors for failure, such as a lack of top management commitment and involvement, lack of communication, lack of training and education, limited resources and others. Many gaps and limitations are discussed in this paper and need to be explored in future research.
Originality/value
The paper is one of the first systematic literature reviews to explore the critical failure factors of LSS and discuss the top failure factors from different angles, i.e. countries’ evolution, organisations’ size (small- and medium-sized enterprises and large organisations) and industry nature.
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Poonam Garg and Atul Garg
Many retailers in India have decided to adopt one or another enterprise resource planning (ERP) system to improve their businesses, but implementing an ERP system can be a…
Abstract
Purpose
Many retailers in India have decided to adopt one or another enterprise resource planning (ERP) system to improve their businesses, but implementing an ERP system can be a demanding venture. ERP implementation has always been an intricate process and is one of the challenges of the retail sector. There have been many obstacles seen in implementing ERP successfully. According to Standish Group's report, around 75 per cent of the ERP projects are classified as failures. The purpose of this paper is to focus on the process of identifying, analyzing and prioritizing the failure factors of ERP implementation using cause‐effect and Pareto analysis.
Design/methodology/approach
Empirical data were collected via a survey questionnaire/interview technique. The questionnaires were distributed to practitioners like project sponsors, project managers, implementation consultants and team members who had been involved/implementing/using ERP in retail sector.
Findings
Results suggest that 9 critical failure items namely Inadequate resources, Poor User involvement, Users' resistance to change, High Attrition rate of project team members, Lack of top management commitment, Poor project management, Inadequate project team composition, Ineffective organizational change management and Unrealistic project scheduling have a high impact on ERP implementation and therefore deserve serious attention in the process of ERP implementation.
Originality/value
This paper identifies and prioritizes the critical failure factors of ERP implementation in Indian retail sector. The awareness about these critical failure items may help the decision makers in formulating a better strategy for ERP implementation in Indian retail.
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Raja Sreedharan V., Gopikumar V., Smitha Nair, Ayon Chakraborty and Jiju Antony
Many projects focus on the reliable operation of the activities in the project. Any failure in the process activities leads to major problems resulting in waste, defects…
Abstract
Purpose
Many projects focus on the reliable operation of the activities in the project. Any failure in the process activities leads to major problems resulting in waste, defects, equipment damage, which has a direct impact on the consumers. In addition, Lean Six Sigma (LSS) is not new to this issue. LSS projects have faced an interruption in the process flow and unforeseen defects. Therefore, the purpose of this paper is to identify the vital failure factors of LSS projects.
Design/methodology/approach
Through extant literature review, the researchers found 44 critical failure factors (CFFs) of LSS. Using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) SIMOS approach, the decision makers’ (DMs) rating and weight for each factor were collected. Moreover, the study was conducted in both the manufacturing and service industries to identify the impact of CFFs in LSS projects.
Findings
CFFs and their evaluation have received little attention in the literature. Most of the previous studies deal only with the identification of the success factors in general. Therefore, the study identified 44 CFFs and ranked them through DMs. In addition, the TOPSIS SIMOS approach ranked the vital failure factors enabling the management to avert the LSS project from failures.
Research limitations/implications
The study focused on project failures due to CFFs of LSS. Nevertheless, it did not consider other failure factors of project and knowledge management. Further, the sample used to test the approach was considerably small. Therefore, the study can be repeated with significant samples and the vital failure factors compared.
Practical implications
In real-life application, all the parameters in the LSS project need to be understood in a better manner. In such a condition, the practitioner needs to know that the project never fails due to the CFFs and TOPSIS SIMOS approach can prevent the LSS project failures.
Originality/value
The study applied TOPSIS SIMOS approach to rank the CFFs in an LSS project, which is first of its kind and aids the practitioners to make the right decisions in the business environment.
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Surangkana Trangkanont and Chotchai Charoenngam
Numerous studies to date have demonstrated the public-private partnership (PPP) project procurement method's failure to deliver low-cost housing (LCH) to low-income groups…
Abstract
Purpose
Numerous studies to date have demonstrated the public-private partnership (PPP) project procurement method's failure to deliver low-cost housing (LCH) to low-income groups (LIGs) in developing countries. The purpose of this paper is to investigate critical failure factors (CFFs), and how they cause the failure of PPP-LCH program.
Design/methodology/approach
Grounded Theory methodology was used to gather and analyze the data in order to identify, categorize, and develop the logically causal relationships among CFFs that cause PPP-LCH program failure.
Findings
Ten CFFs in various phases of PPP-LCH project life cycle caused PPP-LCH program failure. Some CFFs resulted from ineffective PPP policy and strategy, while some were beyond the control of the project/program management team. These CFFs were inter-/intra-related to one another in a particular way.
Originality/value
Despite the increase in PPP-LCH projects/programs for LIGs in practice and the prevalence of failure, the studies of PPP-LCH project/program failure still suffer from insufficient conceptual clarity about the causes of these failures. The lessons learned, to some extent, help decision makers in both public and private sectors to reduce the probability of the PPP-LCH project/program failure by clearly explaining the nature of each CFF.
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Tan Phat Nguyen and Nicholas Chileshe
The Vietnam construction industry has considerably developed since 1986 as a result of “Doi Moi” or all-round renovation process. However, despite the pace of economic…
Abstract
Purpose
The Vietnam construction industry has considerably developed since 1986 as a result of “Doi Moi” or all-round renovation process. However, despite the pace of economic reforms, a number of challenges continue to plague the construction industry. The purpose of this paper is to revisit the factors causing construction project failure in Vietnam. Some of the selected best practices from Brazil, Russia, India, China and South Africa (BRICS) and China, Indonesia, Vietnam, Egypt, Turkey, South Africa (CIVETS) are discussed.
Design/methodology/approach
Using a mixed method approach, data were collected from construction stakeholders in Vietnam using a postal survey questionnaire and semi-structured interviews. The quantitative data were subjected to descriptive statistics using ranking and frequencies analysis, and qualitative data employed content analysis.
Findings
Despite the lack of systematic approach to managing projects risks, there is a high level of acknowledgement regarding the importance of risk management practices. The highly ranked critical factors still causing construction project failure in Vietnam are: disregard of the significance of project planning process and project planning; lack of experience in executing complicated project; poor design capacity and frequent design changes; lack of knowledge and ability in managing construction projects; lack of financial capacity of owner; poor performance of contractors; lack of a systematic approach to managing the project and entire organisation; corruption and bribery in construction projects; the delays in payment; and economic volatility and high inflation.
Practical implications
The identified and revisited project failure factors could be used as a “road map” for the revaluation, and development of appropriate project management practices.
Originality/value
The construction sector has undergone through significant structural changes following “Doi Moi”. This study provides the opportunity to realign the strategies for addressing project failure factors and learning from comparative studies in BRICS and CIVETS countries.
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Vikas Swarnakar, Anil Kr Tiwari and A.R. Singh
The purpose of this study is to identify, evaluate and develop a structured model to measure the interrelation between critical failure factors (CFFs) that affects the…
Abstract
Purpose
The purpose of this study is to identify, evaluate and develop a structured model to measure the interrelation between critical failure factors (CFFs) that affects the implementation of the sustainable Lean Six Sigma (SLSS) framework in a manufacturing organization. Further solution approaches have been provided that inhibit those CFFs and help in successful implementation of the framework.
Design/methodology/approach
To find the interrelation among the selected CFFs and develop a systematic structured model, a total interpretive structural modeling (TISM) approach has been used. A 13-level model for selected CFFs has been formed after the application of the TISM approach. Further classification of CFFs has been performed for a better understanding of their nature through MICMAC analysis.
Findings
A total of 26 SLSS CFFs have been identified through a detailed study of case organization, various literature reviews and experience of panel experts toward developing a systematic model of CFFs. The solution approach has been provided by panel experts based on their industrial experiences after observing the role of CFFs in the developed model. Based on the analysis, it was found that most dependent and dominant CFFs affect the implementation of the SLSS framework in the case organization.
Practical implications
This study helps SLSS practitioners, project managers, decision-makers and academicians of manufacturing industries to a better understanding of the failure factors and their interrelations while implementing the SLSS framework in manufacturing organizations. This study also guides the systematic solution approach which helps in tackling such problems that occurred in manufacturing organizations.
Originality/value
In this study, the TISM-based structural model of CFFs for implementing the SLSS framework in manufacturing organizations has been proposed which is a very new effort in the area of a manufacturing environment.
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Bruna Kaziano do Amaral Castro, Aline Dresch and Douglas Rafael Veit
The purpose of this paper is to identify the key critical factors that affect the success of Business Process Management (BPM) implementations, considering the literature…
Abstract
Purpose
The purpose of this paper is to identify the key critical factors that affect the success of Business Process Management (BPM) implementations, considering the literature and experts practical experience.
Design/methodology/approach
A systematic literature review (SLR) was conducted, and 25 articles from 12 different countries were selected and analyzed. In addition, through a survey, 113 BPM experts were consulted in order to assist in the evaluation of critical success factors (CSFs) initially identified in the bibliography.
Findings
All CSFs identified in the literature were accepted as real critical factors according to the tacit knowledge of the experts. Thus, the factors identified in the literature and approved to a large extent by the experts can serve as a basis for organizations and professionals who want to implement BPM to know of their existence, to relate to them, to control them and thus to potentiate the success of the implementation.
Originality/value
The construction of the theoretical framework based on SLR on BPM is a contribution to the bibliographic database. Another contribution is the identification and synthesis of the CSFs most cited by different authors from 12 different countries and its analysis by professionals on BPM.
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Aliye Ahu Akgün, Eveline van Leeuwen and Peter Nijkamp
This study attempts to formulate a conceptual and operational model that encapsulates the highlights of scientific sustainability research and that identifies the critical…
Abstract
This study attempts to formulate a conceptual and operational model that encapsulates the highlights of scientific sustainability research and that identifies the critical success factors of sustainable development from the perspective of different stakeholder groups. It seeks to identify viable consensus pathways in sustainable development strategies that are marked by conflicts among different stakeholders. To do so, this study focuses on three case studies that are part of the EU project SMILE, its way of sustainability thinking, and its stakeholders to encapsulate different sustainability approaches and different needs for sustainable development. To identify critical success/failure factors in the search for sustainable development at the interface of economic, environmental, and social factors, we use interview results, first, to compose case study–specific pentagon models. These models offer a systematic framework for sustainability and, in general, distinguish between five key forces, that is, software (e.g., knowledge), hardware (e.g., research facilities), finware (e.g., financial support), ecoware (e.g., environmental amenities), and orgware (e.g., institutional support systems). In a second step, we use both the questionnaire results and a multi-criteria spider approach to quantify the relative importance of the pentagon factors for each stakeholder group. This way we are able to develop stakeholder-specific pentagon models. Although there are many applications of the basic pentagon model in the sustainability literature, our attempt can be seen as the first one that combines cases at different time and spatial scales to generalize the interfaces between scientific research and policy arenas.