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Crisis management has gained importance in the policy agendas of many countries around the world due to the increases in the number of natural disasters and terrorist attacks. Thus, this paper has two purposes. The first is to illustrate how the Turkish Government's Disaster and Crisis Management System has been developed. The second purpose is to make a qualitative evaluation of the current disaster and crisis management systems.

Literature review shows that the disaster and crisis management system in Turkey has been developed after tragic events. The paper examines what kinds of initiatives were introduced and what is the trend in shift. After analyzing recent cases and exploring some government initiatives, alternative approaches and suggestions were included.

Turkey has developed its disaster and crisis management system since 1930, which mostly depended on experiences. The current disaster and crisis management system is governed by a centralized structure which is the responsibility of different ministries. Nonetheless, the system is very weak at local level. Furthermore, participation of non‐profit organizations is very limited at both national and local levels. Thus, coordination and management of first‐response operations during crises are problematic and ineffective. Particularly, the system is not designed for different types of crises such as terrorist attacks.

Crisis management in Turkey needs a more unified and flexible structure to deal with current problems effectively. Further suggestions for better implication are also provided

The effectiveness of the disaster and crisis management system is analyzed in natural and man‐made disasters. Findings show that centralized and decentralized systems have different functions in different situations.

Using chaos theory as a point of departure, this comparative study of systematic samples of public relations, communication and marketing directors of tourism organisations in both the USA and Spain identifies the types and the number of crises that these organisations experienced from 1992 to 1994. It also rates the extent to which those practitioners said they used a number of crisis management strategies to minimise, contain or possibly to prevent the negative effects of crises. It identifies the memberships of crisis management teams. Further, it examines the presence of five primary elements of preventive marketing for crisis communications among tourism organisations in those countries. These elements are: issues management, the crisis plan, the crisis management centre, the company representative and the use of external consultants. Results indicate statistically significant differences (p<0.05) between both countries in their organisational preparedness for managing crises, in the types of crises experienced, and in the memberships of their crisis management teams. The implications of these results for effective preventive marketing communications in the tourist industry are discussed and suggestions for future research are offered. The research on which this paper is based was supported by funds awarded to the first author by the Spanish Tourist Institute of the Ministry of Commerce and Tourism, Madrid, Spain.

Organizations are threatened by business crises that may be prevented or lessened if critical knowledge is identified in advance. The purpose of this paper is to enhance the understanding of the role knowledge management (KM) plays in affecting organizational performance during crises.

A case study of a business crisis was conducted to investigate how KM helped mitigate damage caused by the crisis.

First, KM plays an important role in crisis management. Second, organizations have different knowledge needs that require the application of different KM strategies at different phases of a business crisis to achieve the best results. Finally, the experience handling crises makes organizations consider their incompetence and thus leads to the generation of organization‐wide learning initiatives which facilitate knowledge acquisition, sharing, and institutionalization.

The proposed knowledge‐centered crisis management framework can be used by organizations as guidelines to develop their KM strategies based on their concerns during business crises.

Few prior studies have specifically addressed the role KM plays when encountering business crises. This study focuses on investigating how organizations can apply useful KM strategies based on their knowledge needs and thus achieve desirable crisis management outcomes.

Taming the complexity of crisis and integrating diverse narratives and sources regarding crisis events is a serious challenge. The purpose of this paper is to present a methodology for reconstructing, dissecting, and thematically comparing crisis experiences, using the 7/7 London bombings of 2005 as an illustrative empirical application.

A cognitive-institutional process-tracing methodology suitable compatible with structured focussed comparison of crisis cases (Stern and Sundelius, 2002; cf. George and Bennett, 2005) is used. This cognitive-institutional process tracing and analysis strategy consists of four steps: contextualization, development of a synthetic chronological narrative, identification and reconstruction of decision occasions, and (comparative) thematic analysis.

The paper demonstrates the feasibility of applying the methodology to real-world cases in the UK and concludes with reflections about the need for contextualized, systematic post mortem crisis analysis taking into account problem and process complexity, differential crisis performances of individuals and organizations under adverse conditions, and the increasing importance of social media and personal communications devices for crisis research and practice.

The methodology used in this paper has the potential to improve the effectiveness of organizational learning and reform efforts in the wake of crisis experiences.

Insights associated with the application of this methodology can lead to improved post-crisis learning and fairer accountability processes, and thus contribute to enhancing societal resilience.

The study not only presents an original methodology developed by one of the authors, but also provides a systematic, relatively comprehensive and theoretically informed analysis of the July 7 London bombings based not only upon the documentary record, but also upon a substantial number of interviews.

The Covid-19 pandemic has continued to place intense economic and social strains on global economies and families. While rising poverty and unemployment have been worsened by the crisis, small businesses are under increasing pressure to manage burgeoning uncertainties and the corresponding economic and social challenges. No doubt, the deleterious effects of the crisis has intensified pressure on small business leaders to sustain their role in delivering responsible services.

Scholars argue that in crises, like Covid-19, the values of small business leaders are placed under scrutiny. Despite laws and regulations guiding ethical leadership especially in business, there exist challenges that are complex and not easy to address, and the pandemic situation further adds to them. The implication is that small business leaders are increasingly associated with accountability problems.

Navigating this period will require strategies for addressing the weaknesses in an existing leadership capacity in the delivery of business services, and successfully implementing ethical standards. This becomes crucial since the pandemic as an added challenge can spur on unethical leadership. The highlights of some of the key elements impacting ethical leadership during crises like Covid-19. This chapter also explores how business leaders can influence responsible behavioural change among employees for them to be creative and innovative. Additionally, an attempt will be made towards assisting small business leaders in finding responsible solutions.

International air express carriers, frequently referred to as international courier companies, operate integrated global networks consisting of aircraft, hubs, vehicles, data systems and tens of thousands of employees spread across all continents. The inherently global nature of such systems – the leading firm operates in 228 countries – makes them sensitive to a foray of risks and threats. This paper, which was presented at the Seventh International Public Relations Research Symposium (Lake Bled, Slovenia, 7th‐8th July, 2000), reports on an ongoing crisis management research project that started in 1997 and which investigates early markers of crises experienced by DHL Worldwide Express. After a concise literature overview, which maps the relationship between organisational crises and early warning signals, two research outputs are discussed. First, the production of a crisis register is described. Computer‐aided content analysis of an internal service bulletin identified 103 service crises which the company managed in 68 countries during a 15‐month period. Secondly, detailed case investigation generated a model of crisis gestation. Prior to conflagration, exacerbating conditions and precipitating events interact to produce a number of dynamic effects. Five types of gestation‐advancing effects are illustrated. The paper concludes by reflecting on some of the consequences globally dispersed operations can have on corporate crisis management processes.

For decades, managers around the globe assumed that “crisis management” referred to the sudden appearance of a television reporter enquiring about an impropriety at company headquarters. The decade now ending has witnessed a broader definition of crisis management, as public expectations of corporate behaviour on each continent has given rise to the need for proactive crisis management planning, an attribute some companies have sought too late and others too hurriedly. “Rules” of crisis management have little scholarly value, but some suggestions are offered.

This study examines the economic crisis caused by coronavirus on the global tourism industry in general and the Indian tourism industry in particular. This paper highlights the strategies that tourism companies should implement in times of crisis to reduce the negative impact. It also discovers the business opportunities which can be offered amid this deadly pandemic.

The study is based on a systematic literature review. The literature has been explored by utilizing the keywords “economic crises,” “coronavirus,” “Indian tourism industry,” “Global tourism industry” on the three most popular databases namely Scopus, Web of Science and Google Scholar. In this study, statistics, current events, published research papers and a synthesis of news transmitted by various media sources were used to assess the economic crisis caused by coronavirus.

The obtained findings demonstrate that coronavirus severely affected the economy of the world and India. The pandemic has hit the economies that are dependent on tourism the worst. These countries are expected to bear the brunt of the crisis's consequences for longer than other economies. This coronavirus outbreak indicates that the tourism industry was unprepared to deal with such a pandemic, which affected and crippled the economy.

This study demonstrates economic crisis, management strategies and business opportunities during any crisis, chaos and disaster, in addition to its academic contribution to the existing body of the literature. Policymakers and industry practitioners might be offered suggestions based on the findings of current study to design futuristic strategies for better economic crisis management. The data given in this study is timely because taking an exact idea of tourism losses through the data is difficult, as the data changes as quickly as the virus spreads.

This paper forms its originality by concentrating on the aspects of economic crisis, strategies to mitigate the negative impact of coronavirus on the tourism economy and detailing the business opportunities which these crises can offer. This paper provides an evaluation of the current status of the tourism economy of the world and India as well.

The purpose of this paper is to review the impact that the 2003 SARS epidemic had on tourism and summarize the lessons that were learned from this crisis. To offer both practical and strategic tips for hoteliers and destination marketers in the Niagara region should a similar crisis affect this region.

Findings were derived from the analysis of both secondary and primary data. The popular press and academic journals as well as reports, briefs, and presentations were analyzed. A questionnaire was designed to investigate the impact of SARS, management during the crisis, recovery strategies, and formal planning.

Provides information on how industry dealt with a major, extended crisis. Recognizes the importance of an integrated strategy for dealing with a crisis.

The paper concentrates on the effects of an epidemic in two large North American cities. The strategic and practical tips may not be suitable in other jurisdictions.

This paper provides information on how the tourism industry can prepare itself for a crisis or disaster and describes how all stakeholders must work together to better deal with the effects of a crisis.

This paper summarizes the effects that SARS had on the tourism industry and offers practical and strategic tips for preparing for and managing crises.

The purpose of this paper is to propose a framework for effective crisis response.

The methodology involves a qualitative examination of responses by companies that have been judged by analysts to be varyingly effective. Toyota, for instance, had a poor response to its product quality and recall crisis. Singapore Airlines on the other hand, is often cited as an exemplar for an effective response to the crash of its flight SQ 006 in Taiwan.

This research finds that organizations with a strong commitment to doing the right thing for stakeholders and a high readiness are most likely to effectively respond to crises. Organizations lacking in one of the two critical dimensions (commitment to stakeholders and/or readiness), on the other hand, are likely to have ineffective responses with possible post-crisis losses in competitive (e.g. market share) and financial (e.g. penalties) terms.

The case study methodology implies limitations about generalizability. The framework may also be less useful in crises where there is ambiguity about the genesis of the crisis and its implications, such as the disappearance of the Malaysian Airlines’ MH 370 flight.

Since crises are commonplace and can impact any company, the framework can be useful for a wide range of companies.

The proposed framework fills a gap in the understanding about why some companies have effective responses to crises and others do not. Prior literature has often adopted narrower perspectives such as the skills and the personality of the CEO, pre-crisis drills and effective communication strategies post-crisis. This study argues that while these factors are important, they are not sufficiently strategic.