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22 July 2011, saw the biggest domestic terror event in Norway since World War II. On this day, a right-wing terrorist placed a bomb in front of the Norwegian government building, where the prime minister had his office at the time. Later, the same perpetrator dressed up as a policeman and tricked his way into a political youth camp, where 69 mostly young people were killed. The present case study involves the leading national online news provider, VG, whose website, VG Nett, was Norway’s most-read online news site at the time of the attack. The study addresses the research gap of how news workers and managers see the potential of the affordances of digital media during crisis events. Furthermore, the study looks at how two different discourses of professionalism, the occupational and the organisational, informed journalists’ use of technological and social media affordances during this terror event, and at how online journalists and management reflect upon and continue to refine these approaches five years later. This study stresses the importance of a clear understanding of the decision-making processes that actually guide the handling of those affordances during a crisis event. Ultimately, this study questions not the perceived tension between the two discourses of professionalism, but their relative impact upon domestic crisis journalism in the technological realm.

Hit by an unprecedented financial crisis, the Greek society has been also swept away by an acute political crisis, rising political polarisation and social unrest. At the same time, over the last decade, Greece has faced an unparalleled state of emergency, with thousands of refugees and immigrants entering every year and remaining in the country, often in extremely difficult living conditions leading to ‘an exceptional crisis within the crisis’. In fact, during the recent years, immigration and the ‘refugee crisis’ have been among the most controversial topics on the Greek policy agenda and one of the principal issues that shapes public discourse and raises the most questions about social cohesion and the fundamental values of the Greek society. Media representations of the refugee and migrant ‘crisis’ have played a significant role in how this controversial issue is presented in the Greek public discourse as well as in how people perceive and respond to it. Within this context and having as a starting point the theoretical approach of peace journalism, this chapter explores the ways in which four national Greek newspapers portrayed immigration within different periods of the Greek crisis between January 2011 and September 2015. Research results reveal two different periods in the analysed news stories, one between 2011 and 2014, when immigration was portrayed as a ‘domestic problem’ and the other, in 2015, when the situation was designated as a ‘European refugee crisis’. In both cases, however, it was evident that immigration was positioned high on the agenda of the Greek newspapers, despite major political events taking place within the same periods. Findings were presented and discussed on four different but interrelated levels: immigration (1) as a source of conflict and polarisation, (2) as a political issue, (3) through securitisation and victimhood and, ultimately, (4) through a ‘journalism of conventions’ lens, with very important consequences on the quality of information (extensive lack of solutions related to immigration and asylum issues, absence of refugees' voice, insufficient context, among others).

The goal of this paper is to explore how an approach upfronting the notion of crisis and related restructuring processes may yield certain strategic stakes and anchor points by which to identify and measure the forms and extent of unfolding changes or innovations broadly understood. One key objective of this exploratory project is to undertake a comparative investigation of the major commonalities and differences between the specific forms, features and manifestations of “crisis” tendencies and counter‐tendencies in two sub‐sectors of mediated “content”: the music industry and the news media industry.

The paper engages with issues and concerns relating to these two particular sub‐sectors of the media and cultural industries and considers relevant concepts and indicators of crisis and recent developmental trends in these domains. It introduces the background setting and implications of “crisis” and introduces some distinctive concepts and other aspects of the approach of this exploratory study. It identifies key concepts in research literature surrounding deep economic crises akin to the current crisis and applies and advances initial conceptual frames further in light of manifest developmental trends and relevant indicators of crisis in the two sectors.

Drawing on recently completed research studies in the music and news media industries by the current authors, the paper highlights differences and specificities across the two media domains under study. This highlights the form, features and extent of some key changes and challenges unfolding in the media sector.

Its upfront engagement with the idea of “crisis” and related concepts of creative destruction, restructuring, multiple innovation and paradigm shifts makes this exploratory project distinctive, as does its efforts to conduct a comparative analysis of the relevant dimensions of “crisis” and restructuring based on the authors' primary research in two distinct sub‐sectors within the media “content” layers.

Professional journalism has recently been studied through the lens of audience participation in the production of news online. While initial enthusiasm for democratisation and community reinforcement was significant, empirical evidence points towards unwillingness for fundamental reconstruction of journalistic practices. This chapter aims to map participatory journalism in Greece through the synthesis of accumulated research on the adoption of participatory features and practices in online news media and on audience perspectives of engaging in new roles during news process. Professionals seem hesitant to support a different but the traditional relationship with the users, while even users themselves get involved in activities that require little time and effort, not challenging journalistic norms via creative content production. However, both journalists and audience are positive towards a new collaborative way of managing and exploiting user-generated content, which can support participatory environments that reshape the incorporation of users' contributions in the daily workflows.

Greece provides another, although timid, example of how financial crisis and the technological advancements have affected national media systems. In the media sector, the recent financial crisis brought major losses of advertising revenues, while telecommunication companies have entered the field providing the Greeks with triple play services at lower rates. But in one way or another, the main players have remained the same. This chapter aims to describe the new conditions in the Greek media sector and to highlight the consequences of the fiscal crisis in terms of sales, profit losses, decreased advertising spending, salaries and emerging costs. It will also attempt to document that although important players in the field lost power, although media changed hands, the majority of media owners still come from other sectors of the economy, principally in shipping, energy, constructions and sports.