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THE 31st annual meeting of the Library Association passed off very comfortably at Brighton, and if nothing particularly momentous occurred affecting librarianship, everybody enjoyed the various entertainments and the breezy weather. Brighton certainly deserved the title to breeziness which it claims, because it was stormy nearly every night or early morning during the run of the Conference, and members must be congratulated on the lucky manner in which it was found possible to dodge the showers.

The purpose of this study is to explore senior managers’ perception and motivations of corporate social and environmental responsibility (CSER) reporting in the context of a developing country, Bangladesh.

In-depth semi-structured interviews were conducted with 25 senior managers of companies listed on the Dhaka Stock Exchange. Publicly available annual reports of these companies were also analysed.

The results indicate that senior managers perceive CSER reporting as a social obligation. The study finds that the managers focus mostly on child labour, human resources/rights, responsible products/services, health education, sports and community engagement activities as part of the social obligations. Interviewees identify a lack of a regulatory framework along with socio-cultural and religious factors as contributing to the low level of disclosures. These findings suggest that CSER reporting is not merely stakeholder-driven, but rather country-specific social and environmental issues play an important role in relation to CSER reporting practices.

This paper contributes to engagement-based studies by focussing on CSER reporting practices in developing countries and are useful for academics, practitioners and policymakers in understanding the reasons behind CSER reporting in developing countries.

This paper addresses a literature “gap” in the empirical study of CSER reporting in a developing country, such as Bangladesh. This study fills a gap in the existing literature to understand managers’ motivations for CSER reporting in a developing country context. Managerial perceptions on CSER issues are largely unexplored in developing countries.

The most obvious symptom of the most obvious trend in the building of new libraries is the fact that, as yet, no spade has entered the ground of the site on Euston Road, London, upon which the new building for the British Library Reference Division has to be erected. Some twenty years of continued negotiation and discussion finally resulted in the choice of this site. The UK and much more of the world awaits with anticipation what could and should be the major building library of the twentieth century. The planning and design of a library building, however large or small, is, relatively speaking, a major operation, and deserves time, care and patience if the best results are to be produced.

The next question to be considered is the capability of a library to issue a magazine. That many libraries will be unable to do so goes without saying. It is obvious that a library so cramped by want of funds as to be unable to keep its stock up to date or pay its librarian a respectable salary, is most decidedly incapable of issuing and supporting a magazine. It may be taken as a general rule that no library with an annual income of less than £1,000 should attempt it. Libraries having incomes below this amount can do much good work through the medium of the local press, but into this side of the matter it will be unnecessary to enter. Definite factors upon which to work are always valuable, and we find that 2 per cent. of the total income is the average amount expended by municipal Public Libraries publishing magazines of the required standard. A great part of this expenditure is, of course, recovered, but of that later. In working out this percentage, attention has been given to the book income and number of additions as well as to total income, and the result will be useful as giving an idea of likely expenditure without the need of laborious calculation.

The purpose of this paper is to investigate the distinct reasons and more common reasons that reduce customer satisfaction and are antecedents to customer churn behavior in the telecommunication industry.

The study adopted the netnography approach to investigate churn behavior by utilizing online user-generated content in qualified social media communities.

The investigation revealed that “data speed issue”, “ineffective relationship building”, “service area coverage issues” and “billing issues” are some of the most important attributes that influence a consumers' decision to churn. Further, the churn consequence influencers model summarizes the attributes that contribute to overall dissatisfaction and finally results in churn behavior. The study found out the application of the netnography approach in a quantitatively dominant research area and stands out with its insights from a rich qualitative data.

Proper clarification of customer expectations and pain points can help reduce customer churn. The study will serve as the basis for developing future churn prediction models that will contribute to the informed decision-making process.

Contributing to research on customer churn behavior, the study offers a novel attempt to study customer satisfaction and customer churn behavior jointly. The paper is the first attempt that contributes to the extant literature by adopting the unique qualitative approach to understand the reasons for telecommunication churn behavior in the emerging Indian market. Another contribution of this research is that the paper shifts the focus of the electronic word-of-mouth (eWOM) literature to the telecommunications industry, thus adding another block to ongoing research in eWOM communication.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ OIR-02-2020-0048

The purpose of this paper is to examine the legacy of Australia II 's victory in the America's Cup in 1983. Achieving sporting success at international events produces a variety of impacts and identities for the sporting nation, the team, and individuals involved in the victory. These impacts differ from sport to sport and are affected by the mechanisms involved in the event (such as the bidding process). What makes these legacies unusual is that they were driven by sporting success, with the right to host and defend the America's Cup being solely dependent on winning the Cup in 1983, rather than a pre‐planned concept from a bidding team or event manager.

A case study approach is used in this paper, based upon the evaluation of literature in the public domain. This information is enhanced by primary research obtained from the observations of one of the authors as a crew member of Australia II.

26 years on since Australia II 's success, and the legacy is still flourishing, the ripple effect has not dissipated. The cause and effect of winning the America's Cup has created three legacies, hosting the defence of the America's Cup, the creation of organisations developing participation in the sport of sailing with a growing events portfolio and the establishment of a national sporting identity.

Insights are outlined into the legacies of Australia II through the use of sporting heroes, identity, social capital, community networks and an emerging events management portfolio.

WHEN I BEGAN MY LIBRARY CAREER in the Birmingham Public Libraries in 1930 I came directly under the instruction of two men: Herbert Woodbine, who worked there from 1911 to 1944, and Francis J. Thacker. These men were alternately in charge of the running of the main reference library counter. They controlled the business of handling the requests for books that poured in from nine in the morning to ten at night all week, and from two to nine p.m. on Sundays. With the older part of Birmingham University just across the road, the main users during most of the year were from the university community, but there were also many newspaper staff, theatrical people, teachers, stockbrokers, business men, and the general public.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐17; Journal of Property Investment & Finance Volumes 8‐17; Property Management Volumes 8‐17; Structural Survey Volumes 8‐17.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

AS J. L. Hobbs shows so clearly in his recent book, the interest in local history is growing enormously at present. The universities, training colleges and schools, as well as the institutions of further education, are all making more use of local studies—geographical, economic, social and historical—in their regular courses, in their advanced work, and in their publications.