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Metaphor is a powerful change agent when applied to course redesign. In this chapter, we examine the influence mental models have on our thinking and the potential consequences they have for our learners. By choosing a metaphor to frame our redesign process, we reveal our ideas about our content, our learners, and our instructional style and how they fit together. This all-important first step in the redesign process can be a game changer; leading us to create the kind of learning experience we seek for our students and for ourselves. Metaphor provides means to break away from default patterns of thinking, inspiring us to play and develop new approaches to teaching and learning – facilitating the redesign necessary to bring about learning in an online context. We examine real examples of courses redesigned using metaphor, and then we embark on an exploration of other metaphors and their likely influence on decisions related to course redesign. In the end, we revise the course redesign model to include metaphor.

Course redesign follows a four-stage process organized around key sets of considerations related to design, interaction, media, and evaluation. In this chapter, we introduce the DIME model of course redesign, a systematic approach to creating and implementing online experiences. We argue that new mental models are needed to move away from simply digitizing the in-class experience for online delivery. Online teaching and learning is unique and requires new approaches. The model puts technology in a supporting role, privileging pedagogy, and human interaction. The principal role of the instructor is explored.

Course redesign is a creative process that involves the four sets of considerations set out by the DIME model. In this chapter, we highlight key considerations related to design, interaction, media, and evaluation and describe the interconnections of the decisions within the model that make the process iterative. In addition, we suggest supplementary matters for your consideration. Specifically, we explore matters related to career and course management. Career considerations are strategic level concerns related to course redesign that have potentially long-term implications. Course management considerations are tactical level suggestions aimed at making your course implementation a success. Issues and suggestions are grounded in experience.

This chapter explores the methods developed to improve STEM success for students at two public urban institutions, a project whose aim is to improve academic outcomes for undergraduate students, especially for those most vulnerable and least likely to succeed in this student population. The theory of change that underpins the project – including its activities and its evaluation plan – posits that three interlocked activities (course redesign, peer mentors and articulation) will lead to improvements in academic outcomes and ultimately contribute to the overarching goal of increasing the number of students from underserved backgrounds who graduate with baccalaureate STEM degrees. The project focusses on the first courses students take in STEM, where they are also most likely to fail. We describe the methodology developed for faculty development and the organizational structure of the peer mentoring component for these courses. Both of these components constitute safe spaces where faculty and peer mentors learn to support students using evidence-based and inclusive instructional practices. Courses redesigned by faculty were offered following a cluster-level randomized control trial design, where sections were assigned to treatment (with or without a peer) or control. These interventions have a positive impact on cumulative GPA, according to preliminary analyses. The project also has a positive effect on faculty participants and on peer mentors, both groups now better prepared to jointly deliver STEM curricula in more effective ways. Among the reasons why this works, instructor empathy surfaces as playing a leading role in academic outcomes for undergraduate students.

Evaluation is the process by which we estimate how things should go, explore how things are going, and determine how things went in terms of course redesign. In this chapter, we examine formative and summative methods for assessing student learning and establishing teacher effectiveness and course quality. Evaluation is a subjective, value-laden process. To introduce the rigor needed to make it meaningful, evaluation should be multifaceted, planned in advance, made transparent to learners, and employ valid and reliable methods. Moving courses online presents both opportunities and challenges for evaluation. We explore ways to implement assessment to make full use of the advantages of technology while mitigating the problems associated with online delivery.

The purpose of this paper is to take a professional service operation (PSO) perspective to reconceptualise a persistent pedagogical dilemma of teaching large classes into a process design challenge. This enables developing a solution that reduces labour intensity and improves the customisation of teaching.

This work is based on a single-case analysis of an undergraduate operations management course taught at a UK-based global top-50 business school. The research process follows the design science approach where a prior course design is analysed and a redesign is presented, refined and tested using data on student satisfaction.

The course redesign is based on the flipped learning pedagogy, and uses a combination of process analysis and educational science perspectives. The redesign seems to provide the benefits to students without increasing labour intensity. The developed six-step systematic approach should reduce the labour intensity of university-level teaching operations, while providing additional possibilities for customisable in-class active learning.

The empirical findings from the single-case design cannot be directly generalised to other contexts. However, the developed six-step systematic approach for redesigning the university-level teaching process should be applicable to other teaching operations to drive value creation and improve processes.

This study shows how the resource-constrained value creation of teaching operations can be improved systematically using process analysis perspectives. The work also scrutinises the flipped learning pedagogy from a PSO perspective and shows its benefits for improving teaching operations compared to traditional lecturing.

Learner-centered interactions determine the look and feel of online courses, influencing the way learners experience them. In this chapter we investigate considerations related to three types of interactions: learner–content, learner–instructor, and learner–learner. Learners interact with content through the course structure and layout. They also interact with peers who may be cast in the role of community members, there to provide social support, or they may be more prominently cast as information providers and/or collaborators. The learner is at the center of both content and peer interactions. Instructor interactions set expectations for learners and facilitate learner interactions with content and peers. Instructors are instrumental forces in bringing about connections between learners, enabling the social presence necessary for collaboration. Instructor interaction may also be relational, enabling individualized connections between learners and the instructor. Redesign decisions center on creating a course structure that fits the learner and content and results in a satisfying course experience. We use the power of metaphor to bring into focus the most relevant considerations. In the end, we illustrate the redesign of a single course through the lens of three separate metaphors to demonstrate how metaphor shapes the process, bringing together design and interaction decisions to create unique and elegant course designs.

Instructional design involves the identification of strong learning objectives and the selection of instructional methods to accomplish them. In this chapter, we consider how to write online course objectives that will serve as a foundation for future redesign decisions. Strong learning objectives are observable, measurable, attainable, and specific. They are focused on the needs of our target audience and should fit with our instructional philosophy as reflected by our metaphor. We explore how individual differences, such as demographics, personality, past performance, and expectations can affect learner needs and preferences, which should inform learning objectives and instructional methods. We structure the design process around decisions related to four essential activities that instructional methods should facilitate: the sharing of information, the demonstration of skills, the ways for learners to practice skills, and the means to ensure learning has happened. We concentrate on selecting general methods of instruction, which we will later refine and adapt for online delivery. We walk through the DeSIGN process in detail, determining strong objectives and exploring how to use them in identifying instructional methods. Intersections between these decisions and future redesign considerations are also discussed.

Larger numbers of students are entering higher education with more diverse learning needs. While laws are in place to create equal access to education for all, government-mandated learning supports for students with documented disabilities vary significantly from K-12 education to higher education. Universal Design for Learning (UDL) is a course design framework based on Universal Design in architecture, neuroscience research, and the latest technology, to design learning environments and curriculums that are accessible to all students in every learning environment. This chapter reviews literature on the history of Universal Design concepts, starting with Universal Design in architecture and moving into UDL. A review of the learning preferences of Millennial students, along with the neuroscience of learning and its connection to the principles of UDL, is also included in the literature review. This chapter also includes a section on Dr. Buckland Parker's study which documents four faculty members who chose to work with a small team of faculty development specialists to redesign their large enrollment courses using the principles of Universal Design for Learning.

This chapter highlights the creation of a STEM Center of Excellence for Active Learning (SCEAL) at North Carolina Agricultural and Technical State University. The overarching goal of the STEM Center is to transform pedagogy and institutional teaching and learning in order to significantly increase the production of high-achieving students who will pursue careers and increase diversity in the STEM workforce. Some of the STEM Center’s efforts to reach its goals included supporting active learning classroom and course redesign efforts along with providing professional development workshops and opportunities to garner funding to cultivate student success projects through the development of an Innovation Ventures Fund. Outcomes from this Center have led to several publications and external grant funding awards to continue implementation, assessment, and refinement of active learning innovations and interventions for STEM student success for years to come.