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1 – 10 of over 10000
Article
Publication date: 15 November 2018

W. Timothy Coombs and Elina R. Tachkova

The purpose of this paper, a set of two studies, is to elaborate on the concept of scansis and its effects upon crisis communication theory and practice. A scansis represents the…

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Abstract

Purpose

The purpose of this paper, a set of two studies, is to elaborate on the concept of scansis and its effects upon crisis communication theory and practice. A scansis represents the intersection of a scandal and crisis, essentially when a crisis becomes a scandal. A new term was created due to the varied ways in which the term scandal is used and misused. The effects of scansis on crisis communication are examined through two studies. A scansis is unique because it creates moral outrage and is a function of a perception of injustice coupled with greed.

Design/methodology/approach

Experimental design is used in both studies to test for the effects of specific crisis response strategies used during a scansis. The crisis response strategies were manipulated to determine whether or not corrective action with moral recognition is more effective at helping organizations during a crisis than those crisis response strategies that do not contain a moral component.

Findings

The two studies found no short-term effect for crisis responses during scansis. This included no difference between corrective action with moral recognition and the other three response conditions for the short-term factors of organizational reputation, negative word-of-mouth intentions, purchase intentions and anger. However, Study 2 found that corrective action with moral recognition was perceived as the most empathetic response and created the lowest levels of moral outrage. The authors postulate that corrective action with moral recognition has a long-term effect after a scansis by creating a positive response that moves organizations away from being stigmatized.

Research limitations/implications

The results raise questions about the current configuration of the intentional crisis cluster articulated in situational crisis communication theory (SCCT). When just consider assessments crisis responsibility, a scansis would be part of the preventable crisis cluster. However, the evaluation of justice and greed suggest a scansis may be a unique crisis type that does not fit within the intentional crisis cluster and the prescribed short-term effects of crisis response strategies recommend by SCCT. The scansis establishes a boundary condition for the limits of crisis response strategies on short-term effects such as reputation and purchase intention. These findings require us to rethink elements of current crisis communication theory.

Practical implications

The lack of short-term benefits should not be an argument for abandoning accommodative crisis response strategies. Practitioners need to realize the limits of crisis response strategies for creating short-term benefits and think about the potential long-term benefits offered by crisis response strategies.

Originality/value

Scansis is a new concept for crisis communication and provides a link between the crisis communication and organizational stigma literatures. The two studies are the first attempts to empirically examine scansis and opens new avenues of thinking and research for crisis communication and organizational stigma researchers.

Details

Journal of Communication Management, vol. 23 no. 1
Type: Research Article
ISSN: 1363-254X

Keywords

Article
Publication date: 1 November 1989

Robert A. Novack

A Process Model During the last five years, American businesseshave increasingly accepted the notion that product quality is necessaryfor them to compete in today′s world markets…

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Abstract

A Process Model During the last five years, American businesses have increasingly accepted the notion that product quality is necessary for them to compete in today′s world markets. Product quality, in the context here, can be defined by an agreed set of standards and tolerance limits between the firm and its customers. Quality is achieved through the successful creation of form, possession, time, place, and quantity utilities for the firm′s products. Control must be implemented in order to ensure that these utilities are created to meet the standards and tolerance limits agreed upon by the firm and its customers. The purpose of exercising control is to ensure that desired results are attained from an activity or process. As such, it is important to exercise control over the logistics activities to make sure that time, place, and quantity utilities are created in accordance with customer needs. The purpose of this monograph is to present a rather comprehensive discussion of the concept of control. Specific control concepts presented include a discussion of the link between control and quality, the development of the characteristics of control and levels of sophistication of control, the presentation of an eclectic process control model, and suggestions to managers on how to implement the control process over logistics activities.

Details

International Journal of Physical Distribution & Materials Management, vol. 19 no. 11
Type: Research Article
ISSN: 0269-8218

Keywords

Article
Publication date: 5 June 2007

Charles R. Emery

This article sets out to examine the common organizational problem of inadequate tracking and follow‐through of cross‐functional corrective actions and strategic objectives

Abstract

Purpose

This article sets out to examine the common organizational problem of inadequate tracking and follow‐through of cross‐functional corrective actions and strategic objectives. Various solutions were tested to develop a “best practice” for improving the effectiveness and accountability of implementing action plans.

Design/methodology/approach

Program audits were conducted on the tracking and effectiveness of strategic objectives and corrective action plans at 24 aerospace‐related companies (e.g. Northrop, Allied Signal) in the USA.

Findings

Generally, strategic objectives and correction actions are performed adequately and on‐time within an organization's function (e.g. engineering). The adequacy of cross‐functional actions, however, was a completely different story. Typically, these actions were delayed past the “need by dates” and often failed to satisfy the internal customer's need. Several solutions were examined and “the dynamic stringing” method proved to be the most effective.

Research limitations/implications

Future studies need to focus on additional methods to insure accountability of cross‐functional requirements to include incentives.

Practical implications

This study presents the basis for a “best practice” that could help solve inefficiencies and delays in completing cross‐functional actions. The core concept of “paper and string” can easily be upgraded to computerized project management systems. The key, however, is not to lose the power of “visibility.”

Originality/value

This is the only study that has examined the chronic problem or “dirty little” secret of poor cross‐functional support in numerous organizations. The value is to managers that need to insure the accomplishment of strategic objectives and corrective actions.

Details

Measuring Business Excellence, vol. 11 no. 2
Type: Research Article
ISSN: 1368-3047

Keywords

Article
Publication date: 8 August 2016

Longbiao Li, Suyi Bi and Youchao Sun

– The purpose of this paper is to develop a method to predict the multi-failure risk of aero engine in service and to evaluate the effectiveness of different corrective actions.

Abstract

Purpose

The purpose of this paper is to develop a method to predict the multi-failure risk of aero engine in service and to evaluate the effectiveness of different corrective actions.

Design/methodology/approach

The classification of failure risk level, the determination of hazard ratio and the calculation of risk factor and the risk per flight have been proposed. The multi-failure risk assessment process of aero engine has been established to predict the occurrence of failure event and assess the failure risk level. According to the history aero engine failure data, the multi-failure risk, i.e., overheat, blade wounding, pump failure, blade crack, pipe crack and combustor crack, has been predicted considering with and without corrective action. Two corrective actions, i.e., reduce the maintenance interval and redesign the failure components, were adopted to analyze the decreasing of risk level.

Findings

The multi-failure risk of aero engine with or without corrective action can be determined using the present method. The risk level of combustor crack decreases from high-risk level of 1.18×1e−9 without corrective action to acceptable risk level of 0.954×1e−9 by decreasing the maintenance interval from 1,000 to 800 h, or to 0.912×1e−9 using the redesign combustor.

Research limitations/implications

It should be noted that probability of detection during maintenance actions has not been considered in the present analysis, which would affect the failure risk level of aero engine in service.

Social implications

The method in the present analysis can be adapted to other types of failure modes which may cause significant safety or environment hazards, and used to determine the maintenance interval or choose appropriate corrective action to reduce the multi-failure risk level of aero engine.

Originality/value

The maintenance interval or appropriate corrective action can be determined using the present method to reduce the multi-failure risk level of aero engine.

Details

Multidiscipline Modeling in Materials and Structures, vol. 12 no. 2
Type: Research Article
ISSN: 1573-6105

Keywords

Article
Publication date: 2 December 2020

Yang Cheng and Yunjuan Luo

Informed by the third-person effects (TPE) theory, this study aims to analyze restrictive versus corrective actions in response to the perceived TPE of misinformation on social…

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Abstract

Purpose

Informed by the third-person effects (TPE) theory, this study aims to analyze restrictive versus corrective actions in response to the perceived TPE of misinformation on social media in the USA.

Design/methodology/approach

The authors conducted an online survey among 1,793 adults in the USA in early April. All participants were randomly enrolled in this research through a professional survey company. The structural equation modeling via Amos 20 was adopted for hypothesis testing.

Findings

Results indicated that individuals also perceived that others were more influenced by misinformation about COVID-19 than they were. Further, such a perceptual gap was associated with public support for governmental restrictions and corrective action. Negative affections toward health misinformation directly affected public support for governmental restrictions rather than corrective action. Support for governmental restrictions could further facilitate corrective action.

Originality/value

This study examined the applicability of TPE theory in the context of digital health misinformation during a unique global crisis. It explored the significant role of negative affections in influencing restrictive and corrective actions. Practically, this study offered implications for information and communication educators and practitioners.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-08-2020-0386

Article
Publication date: 28 March 2020

Rebecca Clemons, Swathi Reddy Baddam and Raymond M. Henry

How might an organization swiftly resolve supplier problems such that the issue does not reoccur? The purpose of this study seeks to understand the impact of different…

Abstract

Purpose

How might an organization swiftly resolve supplier problems such that the issue does not reoccur? The purpose of this study seeks to understand the impact of different knowledge-sharing routines on measures of effective problem resolution.

Design/methodology/approach

Data are collected from an automotive manufacturer's (buyer) database. A hierarchical linear model analyzes dyadic data collected from 155 problems across 24 suppliers.

Findings

This study reveals that different ways of communicating have differing impact on measures of effective problem-solving. Communication involving face-to-face interaction slows the process, whereas frequent communication can lead to swift resolution. Furthermore, management teams are more likely to lead to a “better” fix in that these teams are more likely to implement changes in the process or product.

Research limitations/implications

The data are for a tier-one automotive supplier. Hence, the findings are limited by the extent to which other organizations may differ.

Practical implications

The results provide insights for managers experiencing supply issues. Some forms of communication should be encouraged as they enhance the process. Moreover, the findings suggest there are consequences to pressuring a supplier to resolve a complaint quickly.

Originality/value

Very few researchers can claim to have investigated observed collaborative mechanisms that occur between a buyer and its suppliers when resolving a problem. This research adds to the literature on the relational view theory as it applies to supply chain management and problem resolution.

Details

International Journal of Productivity and Performance Management, vol. 70 no. 3
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 28 April 2023

Daas Samia and Innal Fares

This study aims to improve the reliability of emergency safety barriers by using the subjective safety analysis based on evidential reasoning theory in order to develop on a…

Abstract

Purpose

This study aims to improve the reliability of emergency safety barriers by using the subjective safety analysis based on evidential reasoning theory in order to develop on a framework for optimizing the reliability of emergency safety barriers.

Design/methodology/approach

The emergency event tree analysis is combined with an interval type-2 fuzzy-set and analytic hierarchy process (AHP) method. In order to the quantitative data is not available, this study based on interval type2 fuzzy set theory, trapezoidal fuzzy numbers describe the expert's imprecise uncertainty about the fuzzy failure probability of emergency safety barriers related to the liquefied petroleum gas storage prevent. Fuzzy fault tree analysis and fuzzy ordered weighted average aggregation are used to address uncertainties in emergency safety barrier reliability assessment. In addition, a critical analysis and some corrective actions are suggested to identify weak points in emergency safety barriers. Therefore, a framework decisions are proposed to optimize and improve safety barrier reliability. Decision-making in this framework uses evidential reasoning theory to identify corrective actions that can optimize reliability based on subjective safety analysis.

Findings

A real case study of a liquefied petroleum gas storage in Algeria is presented to demonstrate the effectiveness of the proposed methodology. The results show that the proposed methodology provides the possibility to evaluate the values of the fuzzy failure probability of emergency safety barriers. In addition, the fuzzy failure probabilities using the fuzzy type-2 AHP method are the most reliable and accurate. As a result, the improved fault tree analysis can estimate uncertain expert opinion weights, identify and evaluate failure probability values for critical basic event. Therefore, suggestions for corrective measures to reduce the failure probability of the fire-fighting system are provided. The obtained results show that of the ten proposed corrective actions, the corrective action “use of periodic maintenance tests” prioritizes reliability, optimization and improvement of safety procedures.

Research limitations/implications

This study helps to determine the safest and most reliable corrective measures to improve the reliability of safety barriers. In addition, it also helps to protect people inside and outside the company from all kinds of major industrial accidents. Among the limitations of this study is that the cost of corrective actions is not taken into account.

Originality/value

Our contribution is to propose an integrated approach that uses interval type-2 fuzzy sets and AHP method and emergency event tree analysis to handle uncertainty in the failure probability assessment of emergency safety barriers. In addition, the integration of fault tree analysis and fuzzy ordered averaging aggregation helps to improve the reliability of the fire-fighting system and optimize the corrective actions that can improve the safety practices in liquefied petroleum gas storage tanks.

Details

International Journal of Quality & Reliability Management, vol. 41 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 9 January 2017

Matthew McCarten and Ivan Diaz-Rainey

The purpose of this paper is to examine how the filing of a securities class action, and associated corrective actions taken by management, impact the operating performance of…

Abstract

Purpose

The purpose of this paper is to examine how the filing of a securities class action, and associated corrective actions taken by management, impact the operating performance of sued firms.

Design/methodology/approach

A matched sample is formed three years prior to the filing of a class action, as opposed to the traditional one year used in the literature. Match adjusted performance is analyzed from three years prior to the filing to five years after. Further the authors analyze the impact corrective actions have on operating performance.

Findings

The results show that operating underperformance happens considerably earlier than had hitherto been believed. Further, there is no evidence that the filing adversely affects performance, rather securities class actions appear to act as a turning point. The findings also indicate that firms that increase leverage post filing, experience subsequent increases in their operating performance.

Originality/value

The results show that rather than leading to a deterioration in performance, as is currently understood, the filing of a securities class actions results in improved operating performance. This improvement is, in part, associated with more optimal use of leverage by management. Overall, class actions appear to be an effective disciplinary mechanism.

Details

Managerial Finance, vol. 43 no. 1
Type: Research Article
ISSN: 0307-4358

Keywords

Article
Publication date: 2 June 2022

Maria Flavia Mogos, Anna Fredriksson, Erlend Alfnes and Jan Ola Strandhagen

This paper explores the operationalization of production network coordination – the production transfer (PT) – and the relationships between transfer risk sources, preventive…

Abstract

Purpose

This paper explores the operationalization of production network coordination – the production transfer (PT) – and the relationships between transfer risk sources, preventive actions, supply chain disruptions, corrective actions and losses to better understand how to mitigate the risk and achieve an effective transfer process.

Design/methodology/approach

A longitudinal field study of a PT process from Norway to Spain was studied in depth for 25 months.

Findings

The paper presents the implications of three areas of importance for PT success: (1) how the transfer influences the plant roles, (2) the cross-locational management of the transfer project at the sender and receiver and (3) whether adapting the transferred production to the receiver's environment is an enabler or an inhibitor of transfer success.

Practical implications

The findings about how to mitigate the transfer risk and the frameworks of risk sources, supply chain disruptions, losses and preventive and corrective actions, along with the examples from the in-depth study, can aid the practitioners in managing PTs and achieving the relocation goals.

Originality/value

This is one of the first studies of PT, which is from the perspective of both transfer parties, and addresses both preventive and corrective actions and all the transfer phases. Moreover, this study addresses the operational aspects of production network coordination, which received limited attention in earlier research.

Details

Journal of Manufacturing Technology Management, vol. 33 no. 6
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 5 October 2015

Mohammad Asjad, Makarand S Kulkarni and O P Gandhi

Original equipment manufacturers (OEMs) start providing support to products that helped them in sustaining their business worldwide. The customers are entering into contracts with…

Abstract

Purpose

Original equipment manufacturers (OEMs) start providing support to products that helped them in sustaining their business worldwide. The customers are entering into contracts with the OEM, to get the required level of performance but at minimum possible cost. It required the work distribution between OEM/service provider and the client, and may formalize through contract. The contract structure depends upon the number of player involved (customer, OEM and third party) and the support activity. The different contract alternatives can be formulated and the best one may be selected on the basis of minimum Life cycle cost. The paper aims to discuss these issues.

Design/methodology/approach

In this work, mathematical models are developed; which are implemented on a real life problem. The developed models are optimized in context to preventive maintenance schedule.

Findings

In this research, important issues are listed; research steps and mathematical models are presented. The problem has been identified from the literature perspective for mechanical systems. A methodology for formulating and selecting the optimal contract structure is also proposed. The model has been implemented on a real life problem, in which the OEMs provide support to their make installed at Compressed Natural Gas workstation in National Capital Region, India.

Originality/value

The research results of this paper will contribute both academic and empirical value.

Details

Benchmarking: An International Journal, vol. 22 no. 7
Type: Research Article
ISSN: 1463-5771

Keywords

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