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Coproduction, as one component of cocreation of value, offers many benefits to customers and management, but also requires customers to invest a considerable amount of effort and time. The purpose of this paper is to investigate the coproduction paradox of benefits and costs.

One experimental study and two cross-sectional field studies across three service industries test the nonlinear relationship between level of coproduction and customer loyalty.

Results show not only the optimum level but also the negative effects of increasing levels of coproduction on customer loyalty and, in turn, monetary expenditures. The negative effect can be partially offset by perceived process enjoyment (PE), such that consumers who enjoy the process exhibit increased loyalty after the optimum coproduction point. Customer self-efficacy (SE), however, further strengthens the inverted u-shaped relationship.

Further research should try to replicate the findings in more complex and less hedonic service settings (e.g. financial investments) because both PE and SE might be even more powerful here.

Service managers need to determine the optimal degree to which customers want to engage in the creation of services and avoid overburdening them. Management should further explore opportunities to elicit feelings of fun and enjoyment through coproduction.

Research usually highlights the potential benefits of coproduction for customers and companies and suggests a positive linear relationship between coproduction and success outcomes. This article instead shows that after an optimum level, the marginal benefits of coproduction for customer loyalty turn negative.

Follower's individual differences have been receiving increased attention in studying destructive leadership because followers may enable or disable it. One of these yet under-researched features is the role of followers' leadership coproduction beliefs (a role construal) in explaining their resistance to destructive leaders. Departing from the proactive motivation theory, this paper explores the robustness of coproduction beliefs by testing its ability to predict followers' resistance to destructive leaders across four situations – abusive supervision, exploitative leadership, organization directed behaviors and laissez-faire.

With a sample of 359 participants that answered a scenario-based survey, the present study tests the relationship between coproduction beliefs and resistance behaviors in the four mentioned groups, while controlling for alternative explanations. A multigroup analysis was conducted with PLS-SEM.

Constructive resistance is always favored by coproduction beliefs independently of the leader's type of destructive behavior. Dysfunctional resistance, however, is sensitive to the leader's type of destructive behavior.

This paper extends knowledge on the role of coproduction beliefs as an individual-based resource against destructive leaders.

The purpose of this paper is to describe a recent experiment in research coproduction in an evaluation of service planning at a London Mental Health NHS Trust. The paper aims to consider whether members of the research team who have themselves been users of mental health services are able to contribute to the research process as “experts by experience”, or if their experiential knowledge is “colonized” within the academic research team.

A qualitative, comparative case study approach was adopted, using structured observations and semi‐structured interviews. Researchers' reflective accounts and a reflective focus group were employed to explore the process of coproduction.

The paper concludes that, far from “colonising” expertise by experience, the experiment builds local capacity in research coproduction and usefully informs a service planning process that reflects the priorities and concerns of a range of stakeholders.

The paper describes a small, local experiment in research coproduction and so findings are limited in their scope. However, the study demonstrates an effective methodological approach to evaluating, empirically, the impact of coproduction on the health services research (HSR) process.

The paper demonstrates the potential for repeated exercises in coproduction to build capacity in collaborative approaches to both HSR and service planning.

The involvement of experts by experience is increasingly a policy requirement in the domains of both health service planning and HSR in the UK. There are very few empirical studies that evaluate the impact of that coproduction.

The purpose of this paper is to examine the quantitative measurement tools used in fields of study related to coproduction, as an approach to mobilizing knowledge, in order to inform the measurement of impact.

An overview methodology was used to synthesize the findings from prior instrument reviews, focusing on the contexts in which measurement tools have been used, the main constructs and content themes of the tools, and the extent to which the tools display promising psychometric and pragmatic qualities.

Eight identified reviews described 441 instruments and measures designed to capture various aspects of knowledge being mobilized among diverse research stakeholders, with 291 (66%) exhibiting relevance for impact measurement.

Future studies that measure aspects of coproduction need to engage more openly and critically with psychometric and pragmatic considerations when designing, implementing and reporting on measurement tools.

Twenty-seven tools with strong measurement properties for evidencing impact in coproduction were identified, offering a starting point for scholars and practitioners engaging in partnered approaches to research, such as in professional learning networks.

Current quantitative approaches to measuring the impacts of coproduction are failing to do so in ways that are meaningful, consistent, rigorous, reproducible and equitable. This paper provides a first step to addressing this issue by exploring promising measurement tools from fields of study with theoretical similarities to coproduction.

In coproduction, citizens may be confronted with a conflict between creating user value and a more collective understanding of public value creation. In order to deal with conflicts experienced as trade-off situations, coproducers follow various coping strategies leading to different results. This study aims to gain insight into what drives the choices for coping strategies, which are valuable for understanding the role of citizen coproducers in public value creation.

This article studies the effects of citizens' external efficacy and trust in public servants on citizen coproducers' preferences for coping strategies. The study presents a vignette experiment among n = 257 citizens involved in the temporary use of vacant spaces in Flanders, Belgium.

No statistically significant effects of external efficacy and trust in public servants on respondents' preferences for coping strategies are found. The results show that irrespective of the level of external efficacy or trust in public servants, citizen coproducers prefer to ask for help from the public servant involved in the project.

This result draws attention to the need for facilitation and guidance from public servants and the servants' organizations to help citizen coproducers balance out these otherwise paralyzing value conflicts. Moreover, the lack of statistically significant effects of trust and external efficacy is a valuable finding for literature. The result shows that, in the drivers of coproduction behavior, there is no consistent relationship between citizen trust in government or external efficacy and coproduction behavior.

Empirically evaluates a model of service guarantees by addressing the impact of a service guarantee on consumers’ satisfaction evaluations. Proposes a model suggesting that the differentiating and signaling properties of a guarantee can influence service provider satisfaction and that a service guarantee may capitalize on the coproduction nature of services to increase consumer self‐satisfaction and overall satisfaction. Finds empirical support that a guarantee can influence post‐consumption evaluations, even in the absence of service failure and the guarantee being invoked, and therefore suggests that a service guarantee may influence consumer satisfaction even if the service is already highly reliable.

Background: historical assumptions and knowledge about personality disorders (PDs) have inhibited efforts to improve PD services. Public and patient involvement in research has become a requirement of UK health services research. The potential for people with personal experiences of PD to ‘coproduce’ research knowledge as a means to transform PD services is largely unexplored.Objectives: to consider the extent to which research teams on two recent projects have ‘coproduced’ knowledge about PD, and the potential impact of coproduction on research findings and service delivery.Setting: two qualitative research projects were conducted by teams comprising conventional academic, clinical, service user and carer researchers. Reflective writing by researchers was analysed thematically to explore research objectives.Findings: researchers reported that their high expectations of research coproduction were mostly met, that findings would have been different without involvement of service user and carer researchers, and that the research would have wider credibility because of their involvement.Conclusions: coproduction is characterised by enabling perspectives from outside the conventional clinical‐academic health research team to inform the research decision‐making process, and by self‐conscious reflection to make explicit how findings are shaped as a result. The potential to improve PD services by coproducing knowledge was demonstrated.

The purpose of this paper is to clarify the methodological logic of coproductive research approaches like action research, collaborative research, interactive research and participatory research in a way that can clarify its effectiveness and scientific qualities in high quality knowledge production, and show the way that it can be integrated with institutionalized textbook science.

The paper clarifies the character of coproduction as research methodology concept, the logic of coproductive research approaches, and its characteristics compared to quantitative and qualitative methodology. A model for characterizing research approaches from leading textbook social science is developed to specify the character of coproductive research approaches and support integration in mainstream research methodology discussions.

The paper develops a research methodology framework for coproductive logic and approaches to research, to support the integration of this type of approaches in mainstream research methodology.

The developed model of coproductive research approaches is not empirically described. Therefore, researchers are encouraged to test and further develop the model in relation to cases and designs of research projects.

The paper is helpful for guiding the design of coproductive research in practice, i.e., in research project development or in research methodology education.

The development of coproductive research approaches supports making science relevant and useful for solving pressing problems and improving social conditions. It also is enabling stakeholders to participate in research and development processes, thus the democratization of research and knowledge production.

The paper contributes to integration of the family of coproductive approaches in mainstream research methodology discussion through the development and elaboration of a framework for organizing the description and development of coproductive research approaches. The aim is that the framework is valuable for both academics, practitioners and students in designing coproductive research projects.

Building upon relational leadership theory, we develop a theoretical model examining the association between leader-follower congruence in follower role orientation and manager and subordinate relational and well-being outcomes. Follower role orientation represents individuals’ beliefs regarding the best way to enact a follower role. We predict that managers and subordinates who share similar role orientations will experience higher quality leader-member exchange (LMX) relationships and greater eustress than those who differ in their follower role orientations. Propositions are presented for direct effects between congruence and stress and indirect effects through LMX. Our theoretical model contributes to nascent research on followership by offering greater understanding of manager and subordinate beliefs regarding how followers should enact their roles, and the importance of considering leader (i.e., manager) as well as follower outcomes in the workplace. It also extends current thinking about stress as an important outcome of leader-follower relationships.

The purpose of this paper is to elaborate on the concept of engagement platforms and the theories of co-creation of value to analyze the purchase as a context for customers to co-create their own experiences. Specifically, the paper proposes that including online cues related to Customer to customer (C2C) interactions and coproduction in the engagement platform determines customer co-creation experiences. Moreover, the paper tests for the relationship between the co-creation experience and customer's purchase intentions.

An online platform was designed and a purchase situation was simulated, in which the participants were asked to buy a pair of sneakers. To make the experience more realistic, participants could navigate and undertake activities related to the available cues, thus obtaining a direct experience of the possibilities of the platform. Structural equation modeling analyses were used to test the hypothesized relationships.

The results confirm the importance of including cues related to C2C interactions and coproduction in order to increase co-creation experience possibilities for the customer during the online purchase. Moreover, if customers perceive that they are co-creating the experience, their purchase intentions increase.

This paper addresses the importance of virtual engagement platforms as touch points for interaction and the importance of their characteristics for facilitating co-creation. These platforms provide customers with cues that promote their participation, the establishment of collaborative relationships and the co-creation of the purchase experience.

There is a growing interest in understanding how customers interact with firms to co-create experiences and in the influence of IT-related service in this process. Nevertheless, to date, the online purchase experience as a co-creation context has not been fully investigated.