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The purpose of this paper is to explore the appropriation of control rooms based on value-based integrated performance management tools implemented in all publicly funded health organizations in Quebec (Canada) as a form of legitimate sociomaterial work.

Multi-site organizational ethnographic case studies in two Integrated health and social services centers, with narrative process analysis of triangulated qualitative data collected through non-participant observation (163 h), individual semi-structured interviews (N = 34), and document review (N = 143).

Three types of legitimate sociomaterial work are accomplished when actors appropriate control rooms: 1) reformulating performance management work; 2) disrupting accountability work and; 3) effecting value-based integrated performance management. Each actor (tools, institutions and people) follows recurrent institutional work-paths: tools consistently engage in disruptive work; institutions consistently engage in maintaining work, and people consistently engage in creation work. The study reveals the potential of performance management tools as “effective integrators” of the technological, managerial, policy and delivery levels of data-driven health system performance and improvement.

This paper draws on theoretically informed empirical insights to develop actionable knowledge around how to better design, implement and adapt tool-driven health system change: 1) Packaging the three agents of data-driven system change in health care: tools, institutions, people; 2) Redefining the search for performance in health care in the context of value creation, and; 3) Strengthening clinical and managerial relevance in health performance management practice.

The authors aim to stimulate new and original scholarship around the under-theorized concept of sociomaterial work, challenging theoretical, ontological and practical conceptions of work in healthcare organizations and beyond.

This study discusses that the necessary criteria and the solution approach taken to resolve the main spatial infection problems with a burn center design should be evaluated holistically to achieve spatial infection control in a burn center. The burn center design plays an important role in protecting severely burned patients from infection because the microbial flora of the hospital can affect the infection risk. In hospitals, sterilization and disinfection are the basic components of infection prevention; however, the prevention and control of infection for burn patients also requires the design of burn centers that adhere to a specific set of criteria that considers spatial infection control in addition to appropriate burn treatment methods and treatments. In this study, a burn facility converted from a burn unit into a burn center is introduced and the necessary design inputs for the transformation are discussed because there is no holistic study in the literature that delas with all the spaces that should be in a burn center and relations between spaces. This study aims to define the functional relations between each of the units and the spaces that change according to different sterilization demands in the burn center for ensuring spatial infection control. Furthermore, it aims to propose a method for ensuring continuity in the control of spatial infections.

The burn care and health facilities guidelines are examined within the framework of spatial standards, together with a comprehensive literature review. The design method was based on the spread of microorganisms and the effect of human movement on space and spatial transitions in the burn center, according to all relevant literature reviews. To determine the extent to which the differences in treatment protocols of burn care guidelines were reflected in the space, interviews were conducted with burn facility officials. The plan–do–check–act (PDCA) method is also modeled to ensure the continuity of infection control in the burn center.

The burn center design findings are classified under three main headings, namely, location of the burn center in the hospital, spatial organization and physical features of the burn center and the air flowing system. The importance of the interactions among the criteria for spatial infection control has been revealed. Due to the physical space characteristics and air flow characteristics that change according to human movement and the way microorganisms spread, it has been seen that designing the air flow and architectural aspects together has an effective role in providing spatial infection control. Accordingly, a functional relation scheme for the center has been suggested. It is also proposed as a model to ensure the continuity of infection control in the burn center.

This research presents spatial measures for infection control in burn centers for practitioners in health-care settings such as designers, engineers, doctors and nurses. The PDCA method also leads to continuity of infection control for hospital management.

This is the first study, to the best of the authors’ knowledge, to focus on developing the criteria for spatial infection control in burn center. Moreover, the aim is to create a function chart that encompasses the relationships between the units within the burn center design so that infection control can be coordinated spatially.

This paper aims to report on a design intervention at the Southern African Large Telescope (SALT) control room which resulted from a user-centred design approach intended to raise its usability.

Adapting a user-centred design approach, the observations and interviews revealed a number of weaknesses of the current control room design.

While most suggestions would require larger restructuring, the designers intervened with simple solutions resulting in the improved handling of many pieces of hardware. This study suggests that such design interventions hold the possibility to majorly improve the efficiency of the control room and thereby raise the potential outcome of such highly capital intense installations.

Thereby, this paper has immediate relevance to the astronomical field and the corresponding advancements in electronics, engineering and technology development.

The purpose of this paper is to discuss the impact of organizational change on the competence of controllers in rail infrastructure operations. Controllers are a critical link in providing rail services. They guide train traffic 7/24 in real time from within control rooms by daily responding to a multitude of disturbances. Market reforms have radically changed their work conditions by unbundling and re-bundling control rooms.

Ethnographically inspired research has been performed at the work stations of controllers in both unbundled and re-bundled, both Dutch and British control rooms between 2007 and 2011. The author observed how controllers deal with moderate disturbances and discusses the nature of their underlying professional capacities, what guides their decision making in discretion. Implications are discussed how organizational change affects these capacities in case of unbundling and re-bundling control rooms.

The paper shows how to gain a more explicit understanding of what controllers, as professionals, essentially think and do. An open-interactive account of professional capacity emerges, in contrast to the private-cognitive view widespread in literature. Both conceptualizations of professional capacities have radically different implications for their susceptibility to organizational change.

This paper reveals an urgent perspective on the impact of market reforms, through the accompanying organizational change, on professional capacity at the operational level of providing public rail services.

The “big room” concept and lean philosophy have become increasingly popular in the construction industry. Visual control is a central part of lean philosophy and the big room concept; its aim is to improve information flow, joint problem-solving and real-time decision-making. Visual control facilitates effective project management by providing information on what work is performed and why, customer requirements, deadlines, work status and potential problems. This study aims to explore how visualisation supports project management and control in a big room and the factors that facilitate good visual control.

This research is based on the case study method, and the objective is to elaborate the current understanding of factors that affect visual control. The study includes a literature review and an empirical study of a large construction project.

The results indicate that many factors facilitate visual control. Despite the importance of facilities and tools, communication and teamwork are identified as the key factors. On a broader level, the results indicate a need for a holistic approach in developing visual management strategies and practices in the construction industry and in complex projects in particular.

A single case may not be able to offer a generalised picture of this complex topic. However, the study provides novel insights for practitioners and researchers interested in the development of visual control and big rooms. Future research topics are also proposed.

While previous studies have identified many elements of successful big room implementation – including integration and early involvement, information sharing, tools and facilities – this study focusses specifically on the factors that facilitate visual control.

The rapid urbanization of Indian cities and the population surge in cities has steered a massive demand for energy, thereby increasing the carbon emissions in the environment. Information and technology advancements, aided by predictive tools, can optimize this energy demand and help reduce harmful carbon emissions. Out of the multiple factors governing the energy consumption and comfort of buildings, indoor room temperature is a critical one, as it envisages the need for regulating the temperature. This paper aims to propose a mathematical model for short-term forecasting of indoor room temperature in the Indian context to optimize energy consumption and reduce carbon emissions in the environment.

A study is conducted to forecast the indoor room temperature of an Indian corporate building structure, based upon various external environmental factors: temperature and rainfall and internal factors like cooling control, occupancy behavior and building characteristics. Expert insight and principal component analysis are applied for appropriate variables selection. The machine learning approach using Box–Jenkins time series models is used for the forecasting of indoor room temperature.

ARIMAX model, with lagged forecasted and explanatory variables, is found to be the best-fit model. A predictive short-term hourly temperature forecasting model is developed based upon ARIMAX model, which yields fairly accurate results for data set pertaining to the building conditions and climatic parameters in the Indian context. Results also investigate the relationships between the forecasted and individual explanatory variables, which are validated using theoretical proofs.

The models considered in this research are Box–Jenkins models, which are linear time series models. There are non-linear models, such as artificial neural network models and deep learning models, which can be a part of this study. The study of hybrid models including combined forecasting techniques comprising linear and non-linear methods is another important area for future scope of study. As this study is based on a single corporate entity, the models developed need to be tested further for robustness and reliability.

Forecasting of indoor room temperature provides essential practical information about meeting the in-future energy demand, that is, how much energy resources would be needed to maintain the equilibrium between energy consumption and building comfort. In addition, this forecast provides information about the prospective peak usage of air-conditioning controls within the building indoor control management system through a feedback control loop. The resultant model developed can be adopted for smart buildings within Indian context.

This study has been conducted in India, which has seen a rapid surge in population growth and urbanization. Being a developing country, India needs to channelize its energy needs judiciously by minimizing the energy wastage and reducing carbon emissions. This study proposes certain pre-emptive measures that help in minimizing the consumption of available energy resources as well as reducing carbon emissions that have significant impact on the society and environment at large.

A large number of factors affecting the indoor room temperature present a research challenge for model building. The paper statistically identifies the parameters influencing the indoor room temperature forecasting and their relationship with the forecasted model. Considering Indian climatic, geographical and building structure conditions, the paper presents a systematic mathematical model to forecast hourly indoor room temperature for next 120 h with fair degree of accuracy.

Lean-inspired approaches and performance management systems are being implemented in public healthcare organisations internationally. However, the literature is inconclusive regarding the benefits of these management tools and there is a lack of knowledge regarding processes for large-scale implementation of these tools. This article aims to describe the implementation process and to better understand how this process influences the mandated performance management system.

This research is based on a comparative case study of three healthcare organisations in Canada. Data consist documents, non-participant observation and semi-structured interviews with key actors (n = 30). Analysis is based on a sociotechnical approach to management tools that considers organisational context, and the tool's technical substrate, theory of action and managerial philosophy.

Results show that despite a standardised national mandate, the tool as implemented varied between organisations in terms of technical substrate and managerial philosophy. These variations are explained by the flexibility of the technical substrate, the lack of clarity of the managerial philosophy, and some contextual elements. Successful implementation may rest upon high hybridization of the tool on these different dimensions. A precise and prescribed technical substrate is not sufficient to guarantee implementation of a managerial philosophy.

Mandated implementation of management tools may be more successful if it is explicit on the managerial philosophy, the technical substrate and the link between the two, and if it provides some leeway to adapt both to the organisational context.

This is one of the few studies to describe and analyse the process involved in mandated large-scale implementation of performance management systems in public healthcare organisations.

The complexity of controlling a diverse site is demonstrated by York Controls Group at Essex Police headquarters in Chelmsford. Varied building types with HVAC plant ranging from 20‐year‐old boiler‐fed radiators to modern air conditioning systems are managed by a York ISN building control system. Following the success of this application a number of remote police stations have been integrated within the main control system. Control integration is a hot topic in the controls industry with many manufacturers developing software gateways to allow their controllers to communicate with a range of buildings services plant as well as other manufacturers’ controllers. However, in the long term it is expected that common communications protocols will dispense with these gateways and representatives from all the European countries are currently working together to achieve agreed protocol.

This study aims to examine if the participation of live-stream influencers (LSIs) affects tipping frequency on live streaming platforms, and further investigate the mediating and moderating mechanisms.

Quasi-experiment and difference-in-differences models are used for data analysis. Propensity score matching is used to address potential unobservable endogeneity.

Real-time live streaming data reveal that LSIs’ participation significantly improves tipping frequency in live streaming rooms. Also, more users are attracted to the live streaming rooms and more users become active in participation. Additionally, the positive impact of LSIs’ participation is enhanced in the live streaming rooms with a greater number of relationship links between users.

The findings clarify the new role of influencers and reveal the mechanisms on how LSIs benefit the platforms.

The findings offer novel insights into implementing influencer marketing to interactive social media platforms, by encouraging influencer participation, user relationship building and influencer network growth.

This study highlights the value of LSIs for interactive social media platforms in terms of organic growth, revenue generation and cost reduction.

The purpose of this paper is to provide a benchmark for hotel operators to understand in-room technology trends and the impact of in-room technology on business performance.

The survey questions are based on existing literature and suggestions from the American Hotel and Lodging Association Technology and E-commerce Committee. The authors collected 206 usable samples from managers, vice presidents, presidents, owners and executives from hotel companies and utilized cross-tab analysis and multiple regression analysis.

The results demonstrate that installing specific in-room technologies can have a significant effect on enhancing the customer experience and increasing revenue. The study also presents the most commonly installed in-room technologies those hoteliers plan to install in the near future.

Proper strategies are recommended to help hospitality managers understand the impact of different in-room technologies on the hospitality industry; particularly as they relate to guest experience and profitability.

By identifying the most popular in-room technologies currently available and examining which in-room technologies can be effective at enhancing guest experience and increasing revenue, this study fills the gap between the findings of previous studies and the observations from industry practitioners.