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The purpose of the study is to examine key antecedent variables that affect buyers' relationship continuity intention and measure the relative importance of these key antecedent variables. It also aims to examine the mediating roles of an inter‐organizational trust (trust in supplier organization) and buyers' dependence in determining buyers' relationship continuity intention. To this effect, the paper groups the predictor variables of relationship continuity under two broad categories of factors, i.e. constraint‐based factors; and relationship building factors.

Data were collected from 137 steel buyers. Exploratory and confirmatory factor analysis was used to test the validity of the measures. The hypotheses were tested using structural equation modelling. The empirical tests included direct effect and mediating effects testing.

Trust in supplier was found to mediate the positive effects of communication and offer quality on buyers' relationship continuity intention. Trust in supplier was also found to mediate the negative effects of opportunistic behavior on buyers' relationship continuity intention. However, dependence on supplier does not predict buyers' relationship continuity intention.

The study indicates that it is the relationship building factors and not dependence‐based factors that predict relationship continuity intention of buyers in BtoB relationships. Offer quality aspect has the highest effect on trust in the supplier, pointing to fact that buyers also need tangible evidence to develop trust in the relationship. The study has covered the perception of buyers only and therefore the views can be one sided. Further, there might have been a tendency for the respondents to select a particular supplier with whom they have a good relationship.

Marketing managers of suppliers should try to develop trust‐based relationships rather than dependence‐based relationship with their buyers. In order to build trust in the BtoB relationship, the study suggests that steel suppliers should invest in both economic and behavioral aspect of transaction. Further, suppliers should put performance management systems in place in their organizations that do not encourage opportunistic behavior in their salespersons.

The study relates to inclusion of both behavioral and economic antecedents of trust. Most of the prior studies in BtoB buyer‐seller relationships have focused on behavioral or economic antecedents of trust, but rarely have both aspects been studied together. This study gives an empirical basis on which steel companies can base their BtoB marketing strategy.

There is a noticeable confusion in the literature between Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The two expressions are very often used interchangeably especially when it comes to their application. In this paper, the differences between business continuity and disaster recovery are discussed. The disaster management cycle is also addressed in order to highlight the importance of having plans before, during and after the occurrence of an incident.

A review of the extant literature on business continuity and disaster recovery was made. A number of different views were then presented in order to provide a better understanding of the two concepts and their potential overlap/connection. The literature review was conducted in 2020 using a variety of academic resources ranging from journal articles to text books and credible Internet websites. Relevant journal articles were obtained from two primary databases: Emerald Insight and EBSCOhost. Keywords, such as DRP, continuity, disruption and BCP, were mainly used to facilitate the search for these resources and other related material.

Reviewing the literature revealed that BCP and DRP are not the same. Yet, they are used interchangeably very often in the literature. This indicates a possible relationship/overlap between the two. The relationship between BCP and DRP can be viewed from a variety of perspectives, which altogether provide a better understanding of their purposes and application.

On top of the need to differentiate between business continuity and disaster recovery, the widespread impact of the current COVID-19 crisis, especially on businesses and supply chains, has unfolded the necessity to deal with business disruptions in all their forms and the significance of quick and effective recovery. This research clarifies the purpose of BCP and the purpose of DRP and their role in combating impacts of disruptive incidents on businesses and organizations.

BCP and DRP are discussed extensively in the literature. Yet, few studies attempted to address the precise functions of the two resulting in an obvious confusion between their meaning and purpose which subsequently reduced the uniqueness of their application and the uniqueness of the application of each. Only a small minority of practitioners and academics recognise the precise differences between the two. This study aims at clarifying this misconception to a wider set of readers and interested parties.

The purpose of this paper is to verify the factors – word-of-mouth (WOM) information and dynamic capability – that affect industrial buyer-based relationship quality and to examine their effect on relationship continuity in business-to-business (B2B) transactions. The study also aims to examine the mediating role of relationship quality in linking WOM information and relationship continuity and in linking dynamic capability and relationship continuity.

Two methods are used for this study: a literature review to develop a research model and an empirical study to test hypotheses. To achieve the empirical research, 267 cases were analyzed.

This study verified that WOM information and dynamic capability have positive effects on industrial buyer-based relationship quality and relationship continuity in B2B transactions. In addition, relationship quality plays a partially mediating role in linking WOM information and relationship continuity and in linking dynamic capability and relationship continuity.

WOM information plays an important role in consumers’ behavior in business-to-customer transactions and in B2B transactions; however, WOM in B2B transactions receives less attention, as it occurs by an informal process. This study suggests WOM information and dynamic capability as factors that affect industrial buyers’ perception of relationship quality and relationship continuity, and the research sought to examine the effects of relationship quality on the resulting actions, relationship continuity. This study could be useful for industrial suppliers to understand the industrial buyers’ perception on relationship quality and the results of relationship quality. Moreover, industrial suppliers could utilize the results of this study to build managerial goals to satisfy customers and to strengthen relationships with customers.

Continuity of forensic mental health care is important in building protective structures around a patient and has been shown to decrease risks of relapse. Realising continuity can be complicated due to restrictions from finances or legislation and difficulties in collaboration between settings. In the Netherlands, several programs have been developed to improve continuity of forensic care. It is unknown whether professionals and clients are sufficiently aware of these programs. The paper aims to discuss this issue.

The experienced difficulties and needs of professionals and patients regarding continuity of forensic care were explored by means of an online survey and focus groups. The survey was completed by 318 professionals. Two focus groups with professionals (15 participants), one focus group and one interview with patients (six participants) were conducted.

The overall majority (85.6 percent) reported to experience problems in continuity on a frequent basis. The three main problems are: first, limited capacity for discharge from inpatient to outpatient or sheltered living; second, collaboration between forensic and regular mental health care; and, third, limited capacity for long-term inpatient care. Only a quarter of the participants knew the existing programs. Actual implementation of these programs was even lower (3.9 percent). The top three of professionals’ needs are: better collaboration; higher capacity; more knowledge about rules and regulation. Participants of the focus groups emphasized the importance of transparent communication, timely discharge planning and education.

Gathering best practices about regional collaboration networks and developing a blueprint based on the best practices could be helpful in improving collaboration between setting in the forensic field. In addition, more use of systematic discharge planning is needed to improve continuity in forensic mental health care. It is important to communicate in an honest, transparent way to clients about their forensic mental health trajectories, even if there are setbacks or delays. More emphasis needs to be placed on communicating and implementing policy programs in daily practice and more education about legislation is needed Structured evaluations of programs aiming to improve continuity of forensic mental health care are highly needed.

Policy programs hardly reach professionals. Professionals see improvements in collaboration as top priority. Patients emphasize the human approach and transparent communication.

The objectives of this paper are to identify and rate the importance levels of the factors that may affect business continuity during partial renovation of office buildings while being occupied. The paper also proposes a checklist of measures to carry out in order to reduce the impact of renovation works on business continuity.

The authors have analyzed the published literature for the purpose of reviewing the reasons for renovating the workplace, and aspects of planning and scheduling renovation works in occupied facilities. A sum of 24 elements that may affect business continuity during partial renovations of open‐plan office buildings while being occupied were identified. These factors were classified under four categories, including functional, technical, behavioral, and management practice factors. The authors then developed a questionnaire to rate users' perception of importance to each of the identified 24 elements and conducted a survey to evaluate the importance of these elements on business continuity in two office buildings.

The importance levels of each of the elements were analyzed and reported. The authors also developed a checklist of measures to carry out to reduce the impact of renovation works on business continuity in office buildings.

Facilities during their life cycle may be renovated to restore or upgrade the functionality of their building elements, or to suit a new function. Renovation works could negatively affect businesses continuity and decrease levels of productivity due to their impact of the technical systems in the building, and the time spent on relocating employees to temporary facilities until the renovations are completed. However, in some cases renovation works could be performed without the need for relocating employees, or the business to be stopped. The paper provides a practical value to building owners and facility managers intending to undertake renovation works during the life cycle of their buildings.

The purpose of this paper is to explore the views of people with learning disabilities on issues associated with continuity of care in the transition from full-time education to adult care and support.

Data collection was undertaken with people with learning disabilities and staff in two advocacy organisations in one area of England in 2012. In total, 19 participants attended three focus groups. Analysis focussed on continuity of care and was guided by the framework approach to qualitative analysis.

Teachers, social workers in children’s services and youth workers were identified as making important contributions to the transition process. Information relating to learning and social development was identified as most important to inform transition planning with less priority accorded to health, communication, and self-care and independence. Participants appeared to value principles which underpin continuity of care.

This study provides insights into attributes of continuity of care valued by people with a learning disability. Possibilities of translating these attributes into practice within localities are explored. Findings could be used to inform strategic planning locally to promote service integration thereby contributing to continuity of care within transition planning.

Continuity of care in the transition planning process is highlighted in policy guidance with recognition that both practice and procedures require improvement. This research explores areas for development from the perspective of people with learning disabilities.

This study provides an insight into and a solution for the conflict among marketing channel members in China. It also examines the application of a Western channel conflict management (CM) model in China and suggests future research directions for CM of marketing channel members.

A replication research study with extensions was conducted following previous studies' suggestions. Using a Chinese sample, the author further evaluates a Western conceptual framework with hypothetical relationships of variables. Different from the original study using students in a simulated network environment, this study used channel members involved in actual network activities. Data were collected by a questionnaire survey and analyzed.

The results show CM of channel members in China and do not fully support the hypotheses in the Western model. This study identifies the determinants of an effective approach toward resolving conflicts among members from the perspectives of network outcomes, conflict types and management styles. The choice of CM style is imperative to member performance, especially for achieving specific network outcomes or CM goals.

This study contributes to existing studies of CM of marketing channel members by providing empirical evidence of managing conflict of members in the Chinese channel, revealing the effectiveness of CM of members with different cultural norms, providing managers with practical solutions to effectively manage conflicts among members and providing future research directions regarding this topic.

Extant research on strategic alliances has relied mainly on case and survey methodologies to examine strategic, structural and operational issues in alliance relationships. Demonstrates that experimental methodology can usefully be employed to examine important strategic and behavioural issues in ongoing alliances. Reports on an experiment involving role‐playing among 221 managers which was conducted to investigate determinants of satisfaction and continuity in a hypothetical marketing alliance. Indicates that alliance satisfaction and continuity are influenced positively by a partner′s commitment, competence and strategic compatibility. Finds commitment to be the strongest determinant of both satisfaction and continuity. Discusses implications of the findings and methodology employed and suggests future research directions.

The purpose of this paper is to answer the question of how continuity and change coexist in the work of institutional actors who can combine maintenance, disruption and/or creation. Past studies mention this coexistence without an explanation.

The paper develops a perspective through literature review.

Institutional actors are both socialized into the norm-oriented space of continuity and maintenance through their reciprocal relations and associated social knowledge and roles and disciplined into the goal-oriented space of change and disruption/creation through their power relations and associated expert discourse and subject positions. Their institutional existence indicates a particular combination of reciprocity and power and thus their work includes changing degrees of maintenance, disruption and creation, depending on the nature of this combination.

The paper points out research directions on the relational conditions of the actors, which facilitate or constrain their work toward institutional continuity or change.

Organizations whose concern is to continue the existing practices in a stable environment should emphasize reciprocal relations whereas organizations whose concern is to change those practices for more effectiveness in a dynamic environment should emphasize power relations. Also, too much emphasis on either relations leads to inflexibility or instability.

The paper provides an explanation on the sources of coexistence of continuity and change in institutional work. It also contributes to the discussions on contingency of institutions, resistance productive of institutional change, reflexivity of institutional actors and intersubjective construction of institutional work.

The purpose of this paper is to present a framework for developing an integrated operating environment (IOE) within an enterprise information system by incorporating business continuity drivers. These drivers enable a business to continue with its operations even if some sort of failure or disaster occurs.

Development and implementation of the framework are based on holistic and top‐down approach. An IOE on server's side of contemporary business computing is investigated in depth.

Key disconnection points are identified, where systems integration technologies can be used to integrate platforms, protocols, data and application formats, etc. Downtime points are also identified and explained. A thorough list of main business continuity drivers (continuous computing (CC) technologies) for enhancing business continuity is identified and presented. The framework can be utilized in developing an integrated server operating environment for enhancing business continuity.

This paper presents a comprehensive framework including exhaustive handling of enabling drivers as well as disconnection points toward CC and business continuity.