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The purpose of this paper is to report on podcasting experience by faculty and students in a South African higher education institution (HEI), identify issues, limitations and discuss implications for the design of future tools.

This work consisted of two parts: semi‐structured interviews with lecturers, content/curriculum developers and a student survey.

Rogers's diffusion of innovations theory provided the framework for this research including determining how new innovations are disseminated, their rate of adoption, the five‐stage decision‐making process for adoption and the characteristics an innovation must possess to be attractive to adopters. The methodology used relied heavily on descriptive and qualitative data analyses in order to determine the current podcasting practices and experiences. Results reveal that by assuming some of the respondents are “innovators” or “early adopters”, they are still in the early stages of the decision‐making process.

Some instructors who are identified as “early adopters” are experimenting with podcasting as an add‐on to existing lecture resources. However, innovations and their subsequent adoption require an understanding of lecturers' and students' perceptions, opportunities and challenges.

Podcasting in developing HEIs and the tools therein to support the process has not been given much attention. The context of this study is the first kind of empirical research in this area. The findings from this exploratory research will be valuable for podcasting users.

The purpose of this article is to introduce the research field of management tools to communication management scholarship and open up new avenues for the field.

The first part examines established knowledge from the strategic management literature about management tools as a means to support and facilitate organizational decision-making. The second part reports on a survey among 125 communication practitioners in corporate communication departments about the use of 32 tools for the analysis, planning, implementation and evaluation of communication.

The study sheds light on the perceived relevance and benefits of tools, as well as on knowledge and satisfaction and on general patterns of tool use. The findings demonstrate that tools are gaining in importance, but there is a lack of understanding, training and documentation of tools. Tools for planning and implementing communication are most widely spread, reflecting the operational focus of corporate communication.

Practitioners find value in the compilation of the most popular tools and implications on how to reflect about tool usage and outcomes.

The article provides directions for future research and reflects about tools as a means to bridge the divide between theory and practice.

The paper aims to clarify the importance of the psychological processing of contextual cues in the mining of individual attention resources. In recent years, the research of more open spatial perspective, such as spatial and scene perception, has gradually turned to the recognition of contextual cues, accumulating rich literature and becoming a hotspot of interdisciplinary research. Nevertheless, besides the fields of psychology and neuroscience, researchers in other fields lack systematic knowledge of contextual cues. The purpose of this study is to expand the research field of contextual cues.

We retrieved 494 papers on contextual cues from SCI/SSCI core database of the Web of Science in 1992–2019. Then, we used several bibliometric and sophisticated network analysis tools, such as HistCite, CiteSpace, VOSviewe and Pajek, to identify the time-and-space knowledge map, research hotspots, evolution process, emerging trends and primary path of contextual cues.

The paper found the core scholars, major journals, research institutions, and the popularity of citation to be closely related to the research of contextual cues. In addition, we constructed a co-word network of contextual cues, confirming the concept of behavior implementation intentions and filling in the research gap in the field of behavior science. Then, the quantitative analysis of the burst literature on contextual cues revealed that the research on it that focused more on multi-objective cues. Furthermore, an analysis of the main path helped researchers clearly understand and grasp in the development trend and evolution track of contextual cues.

Given academic research usually lags behind management practice, our systematic review of the literature to a certain extent make a bridge between theory and practice.

This research examines the effects of the context on the relationship between work design, learning mechanism and total quality management (TQM). The exploratory study examines the differential effects in context on how human resources and their activities are strategically managed for achieving TQM. Two theoretical frameworks – activity theory and contextual learning theory – are concurrently used for analysis. Specifically, the manufacturing companies, the authors examine are (1) technology-intensive company which has bought technology from a global foreign establishment (MU1), (2) technology-intensive companies having their own technology (MU2) and (3) labor-intensive units (MU3) of varying organizational sizes.

This case study-based research consists of 27 in-depth interviews with managers and employees of different hierarchies in each manufacturing unit. The authors interviewed them using semi-structured questions that were pre-validated by five senior HR experts from the manufacturing industry. Document analysis, multiple site visits and website content helped triangulation. The data are coded and analyzed using Dedoose software for qualitative research.

Activity diagrams for each manufacturing unit provides task and interaction analysis. Within and cross-case analysis address complexity and challenges of contextual reality, influences on work design and learning mechanism. HRD executives must recognize that there may be well-differentiated learning behaviors that align with organizational strategy. The learning behaviors may not be well-differentiated and become very dynamic. This dynamism may be characterized by double loop and single-loop learning feeding into each other.

This study provides substantial practical implications for HRD and other managers in the manufacturing sector.

The new theoretical framework adds to organizational behavior studies through multi-level and cross-contextual approach. It informs strategic combinations and interactions between internal and external context, and learning needs implicating work design and TQM.

The second half of a ‘before and after’ study to evaluate the impact of an online catalogue on subject searching behaviour is reported. A holistic approach is adopted encompassing both catalogue use and browsing at the shelves for catalogue users and non‐users. Verbal and non‐verbal data were elicited from searchers using a combined methodology including talk‐aloud technique, observation and a screen logging facility. An extensive qualitative analysis was carried out correlating expressed topics, search formulation strategies and documents retrieved at the shelves. The online catalogue environment does not appear to have increased the extent of subject searching nor the use of the bibliographic tool. The manual precis index supported a contextual approach for broad and more interactive search formulations whereas the opac encouraged a matching approach and narrow formulations with fewer but user generated formulations. The success rate of the online catalogue was slightly better than that of the manual tools but fewer items were retrieved at the shelves. Non‐users of the bibliographic tools seemed to be just as successful. To improve retrieval effectiveness it is suggested that online catalogues should cater for both matching and contextual approaches to searching. Recent research indicates that a more interactive process could be promoted by providing query expansion through a combination of searching aids for matching, for search formulation assistance and for structured contextual retrieval.

A configurable reference model can be used to assist in the development and management of business processes in complex, multi-stakeholder environments. The purpose of this paper is to demonstrate a process design in such environments via configurable process reference modelling, using airports as an example.

Existing reference modelling methods around process modelling, merging and configuration are extended to include contextual and spatial factors using the design science methodology. The approach is empirically based on a set of business process management notation (BPMN) models for international passenger departures, consolidated from five Australian airport case studies via document analysis, interviews and observation.

The use of contextual factors and operational scenarios, structured using the proposed approach, facilitated efficient cross-organisational comparison for configuring processes to suit the needs of a target organisation. The resulting configurable model integrates the perspectives of organisational stakeholder groups with that of the customer in a transparent and unambiguous graphical representation. It is a reusable tool with low data collection needs for each use.

Future research should include: version management; how to keep the model current; configurability via modelling objects other than gateways; and cross-discipline application (e.g. as a foundation for quantitative decision-making models).

This is the first reported application of configurable reference modelling to airport passenger facilitation. Methodological contributions include the addition of space-sensitive process elements and notation to BPMN; guidelines for systematically deriving contextual factors associated with process variants across similar organisations; and overall normative guidelines for inductively developing a configurable process reference model.

Observing that people re‐access what they have seen or used in the past is very common in real lives. The purpose of this paper is to review the subject of information re‐finding comprehensively, and introduce to readers the underlying techniques and mechanisms used in information re‐finding.

After analyzing users' information re‐finding behaviors and their requirements, the paper studies the natural way of re‐finding in human memory, and reviews state‐of‐the‐art techniques and tools developed in the fields of web and personal information management for information re‐finding.

Four main re‐finding support techniques on the Web are: re‐finding tools in Web browsers; history service; re‐finding search engine; and voice‐based re‐finding. Three main re‐finding approaches are used in PIM: browse‐based approaches; content‐based search; and context‐based search.

Following the recalling mechanisms in human memory, the method of recall‐by‐context in both fields of web usage and personal information management can make users feel easy to re‐find information.

The paper gives a comprehensive overview of information re‐finding techniques.

This paper aims to examine the contextual issues relating to the problem of developing web‐based information systems for emergent organisations.

The study employs an action research approach to understand and develop an analytical development tool for web developers. It postulates that existing methods are inadequate in coping with sudden and unexpected changing characteristics within the organisation. The theory of deferred action is used as the basis for the development of an emergent analytical development tool. Many tools for managing change in a continuously changing organisation are susceptible to inadequacy.

The insights proposed are believed to assist designers in developing functional and relevant approaches within dynamic organisational contexts.

The analytical development matrix assists web developers in emergent organisations to develop web‐based information systems.

New Ways of Working (NewWoW) refers to a novel approach for improving the performance of knowledge work. The purpose of this paper is to seek innovative solutions concerning facilities, information technology tools and work practices in order to be able to “work smarter, not harder.” In order to develop work practices toward the NewWoW mode there is a need for an analytical management tool that would help assess the status of the organization’s current work practices and demonstrate the impacts of development initiatives. This paper introduces such a tool.

Constructive research approach was chosen to guide the development of the Smart ways of working (SmartWoW) tool. The tool was designed on the basis of previous knowledge work performance literature as well as on interviews in two knowledge-intensive organizations. The usefulness of the tool was verified by applying it in four organizations.

SmartWoW is a compact questionnaire tool for analyzing and measuring knowledge work at the individual level. The questionnaire consists of four areas: work environment, personal work practices, well-being at work and productivity. As SmartWoW is a standardized tool its results are comparable between organizations.

SmartWoW was designed a pragmatic managerial tool. It is considered possible that it can be valuable as a research instrument as well but the current limited amount of collected data does not yet facilitate determining its usefulness from that perspective.

This paper makes a contribution to the existing literature on knowledge work measurement and management by introducing an analytical tool which takes into account the NewWoW perspective.

Child criminal exploitation (CCE) emerges from the complex interplay between potential targets, motivated perpetrators and conducive environments. Drawing on contextual safeguarding and rational choice theory. The purpose of this paper is to explain the relational dynamics that lead to CCE in terms of complex systems.

This paper reviews the existing criminological and public health perspectives on CCE and compare against current assessment protocols used to identify child victims of exploitation.

Findings demonstrate a conceptual and empirical flaw in existing practice. This flaw can be understood in terms of a failure to include both environmental conditions and the perpetrator’s motivation when trying to prevent CCE.

To correct this, this paper develops an original systemic model called circles of analysis. This model builds on contextual safeguarding to overcome this identified flaw by also including perpetrator motivation to develop a Systemic Investigation, Protection and Prosecution Strategy.

It is worth considering as to whether our model can be scaled up to look at trafficking of children and adults for modern slavery, servitude, forced and compulsory labour in different contexts and jurisdictions. Alongside this, is there capacity to build perpetrator behaviours into the contextual safeguarding model?

The potential for further development and alignment with the principles of contextual safeguarding is tantalising, and it is hoped that the contribution to this important special edition will open up new avenues for collaboration with both academics and practitioners who are concerned with protecting children and combatting CCE.

This strategy is uniquely designed to improve how police and social workers identify and investigate CCE and safeguard potential victims and survivors.