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The prevalence of instability and crises in organizational ecosystems seems to be on the increase, with an upward trend in the occurrence of, for example, natural disasters, such as tornadoes in America, bushfires in Australia and the widespread outbreak of diseases, e.g., Covid-19. As contexts of crisis increase in frequency, the ability of organizations to adapt and effectively respond to crises has become a key necessity for organizational survival and continuity. The purpose of this paper is to explore how the repercussions of crises may be curtailed through a multidimensional crisis management approach.

This paper applies a narrative literature review and concept mapping to synthesize and establish relationships between the literature in the domains of leadership, knowledge management, learning and contexts of crisis. The output of this methodological orientation is the Integrated Crisis Management Framework, presenting a conceptualized overview of the symbiotic and intertwined manner through which leadership, knowledge management and learning contribute towards effective crisis management.

According to the analysis and the conceptual underpinnings of this paper, in contexts of crisis, leadership is generally responsible for aggregating crisis management strategies and establishing employee motivation. Knowledge management, on the other hand, provides the infrastructure necessary for calculated yet rapid decision-making. Similarly, in times of crisis, learning is a prerequisite for the development of a “learningful” organization, which contributes towards crisis management by serving as the organization's “memory” – where lessons learned from previous crises suffice to guide future crisis response.

The literature in crisis management reveals that existing crisis management models and frameworks generally consider crisis from a unidimensional perspective, neglecting to account for the multifaceted nature of crises, and the numerous attributes necessary to overcome contexts of crisis. To address this gap in the literature, this paper proposes a multidimensional conceptualization of crisis management through combining three core elements, including leadership, learning and knowledge management. The novelty of this paper is an Integrated Crisis Management Framework, and eight empirical propositions, which act as an impetus for future research.

This chapter focuses on the diversity management concept which emerged in the United States at the end of the 1980s. As a strategic tool for effective use of the diverse workforce, the concept started to diffuse globally in recent years. However, there are concerns about the transferability of diversity management as a readymade practice. From this point of view, this chapter questions the universality of diversity management by providing evidence from the Turkish context. Findings reveal that due to cross-national differences and the local sensitivities, diversity management is subject to customization in the different contexts. In a sense, the local context reconstructs the content of the practice. On this basis, the chapter demonstrates the need for a context-specific diversity management approach.

Context awareness is one of the key aspects of pervasive computing systems. In such systems, a plethora of dynamic context information needs to be constantly retrieved, soundly interpreted, rapidly processed, maintained in various repositories, and securely disseminated. Thus, a flexible, scalable and interoperable context representation scheme needs to be established and solid context management mechanisms need to be adopted, which will perform well in large‐scale distributed pervasive systems. This paper elaborates on the COMPACT context middleware that has been designed to cope with the issues above and saturate pervasive computing environments with context awareness functionality.

The rapid proliferation of mobile context aware applications has resulted in an increased research interest towards developing specialized context data management strategies for mobile entities. The purpose of this paper is to aim to develop a new way to model mobile entities and manage their contexts accordingly.

This paper proposes the concept of “Mobile Space” to model mobile entities and presents strategies to manage the various contexts associated therein. To handle availability related issues, two system services are designed: the “Availability Updating Service” which is an identifier based mechanism and is designed to keep track of mobile objects and handle availability related issues, and the “Application Callback Service” which is a publish/subscribe based mechanism to handle application disruptions and interruptions arising due to mobility.

The paper presents a detailed study of the proposed framework and a description of the underlying services and the components therein to validate the framework. Experimental results carried out in WiFi and 3G environments indicate that the proposed techniques can support mobile applications and minimize application disruptions with minimal overhead.

The proposed context management framework is generic in nature and is not designed for a specific class of applications. Any mobile context aware application can leverage on the framework and utilize the provided functionalities to manage application disruptions. Also, the decoupling of mobile application layer and the underlying context data management layer renders context data management layer transparent to the application design.

This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial network approach (see, e.g., Axelsson & Easton, 1992; Håkansson & Snehota, 1995a). The study describes how adaptations initiate, how they progress, and what the outcomes of these adaptations are. Furthermore, the framework takes into account how adaptations spread in triadic relationship settings. The empirical context is corporate travel management, which is a chain of activities where an industrial enterprise, and its preferred travel agency and service supplier partners combine their resources. The scientific philosophy, on which the knowledge creation is based, is realist ontology. Epistemologically, the study relies on constructionist processes and interpretation. Case studies with in-depth interviews are the main source of data.

The purpose of this paper is to examine the understanding and practice of diversity management in a Middle Eastern context, based on interviews with two sets of stakeholders (Lebanese women managers and HR managers) directly concerned and involved with diversity management efforts in the Lebanese context.

The paper adopts an integrative multi‐level research design and an interpretive research methodology, capitalizing on in‐depth interviews with eight HR managers and 18 women managers to explore their perceptions and interpretations of diversity management in the Lebanese context.

The findings presented in this paper clearly illustrate the relevance of micro, meso, and macro level factors in diversity management research and the need to accord attention to cultural differences and peculiarities of national contexts.

The paper offers a critical perspective on diversity management in an unusual context. It makes unequivocally clear that the goals for alleviating specific sources of discrimination need to be locally articulated/defined. Furthermore, the paper questions the laissez faire management approach to diversity and warns against a tendency to ignore serious gender related issues at work as more women enter the workforce in the Middle East.

The purpose of this paper is to investigate the interplay between risk management and uncertainty and the contextual variability of risk management practice. More precisely, the research empirically measures the relation between the extent of use of risk management and the level of project uncertainty.

The research defines risk management from an empirical perspective., i.e. from an empirically‐identified set of tools that is actually used to perform risk management. This toolset is derived from the results of an ongoing major worldwide survey on what experienced practitioners actually do to manage their projects. This paper directly relates uncertainty to the degree of project definition. It uses a sample of 1,296 responses for which the interplay between risk management and uncertainty could be measured.

The results are very coherent. They verify and empirically validate many of the propositions drawn from a review of the literature. But results challenge some of the propositions found in the conventional project management literature and some commonly held views. The research shows that the use of risk management practices and tools is negatively related to the degree of project uncertainty. This somewhat counter‐intuitive result is consistent with a general tendency for all project management tools and techniques to be used more intensively in better defined contexts.

The empirical investigation of actual risk practices and their contextual variability can help better understand risk management practice and manage risks better. The research also clarifies the concepts of uncertainty, risk and risk management.

The results confirm some well‐known assumptions about practices, but at the same time produced unexpected results that can stimulate the development of new practices adapted to highly uncertain contexts. The project management field needs to develop new responses for specific contexts for which it was not primarily developed. The results of this research point in the direction of such a need for ill‐defined projects and highly uncertain contexts.

This paper aims to examine the relationships among supplier management practices, organizational context and supplier performance. The contexts selected for supplier management practices are economics transactional practices and high involvement work practices (HIWP); while power asymmetry and competition intensity are considered within the organizational context.

A questionnaire survey was conducted on a multinational semiconductor company. A two‐phase statistical analysis, which comprised phase one (reliability and factor analysis), and phase two (hierarchical multiple regression analysis), was used to analyze the data.

The study provides empirical evidence to support the conceptual and prescriptive statements in the literature regarding the impact of supplier management practices and the dynamics between organizational context and supplier management towards supplier performance. The results show that high involvement work practices (HIWP) mediate the impact of competition intensity on suppliers' quality performance and partially mediate the effect of competition intensity on suppliers' flexibility. The limitation of this study is that it does not use longitudinal data, which would be more useful to examine changes in variables that affect performance; nevertheless, as this study was conducted in‐house, it was able to control the extraneous factors.

The study provides important insights for managers to understand the disposition of the firm to better leverage organizational context by exploiting relationships with suppliers. The paper has extended organizational theory and marketing theory into a supply chain context. Moreover, it is among the first empirical work that specifically investigates the relationship between organizational context and supplier management practices; thus the paper fills an important gap in the supply chain literature.

This paper aims to present The Key as a very valuable interactive foundation for effective conflict management in international trade negotiations. The Key, as used in this analysis, is reflected in the nature of the thoughts and feelings (commensurate with attitudes) generated by a marketing manager, and influenced by that individual's sense of cultural responsibility. The authors have researched, and have used this concept of The Key and its effectiveness in conflict management in both academic and international business arenas, and in low context, as well as high‐context cultures.

An analysis of conflict management is presented within a case situation that involves business in the high‐context culture of China. A high‐context culture places a great deal of emphasis on a person's values and position or place in society, and interactions with others, rather than on the words and formal legalistic constructs used for negotiations in low‐context cultures. The case focuses on the relationship between the Vice President for International Marketing of Innovative Technologies, Inc. (ITI) headquartered in Chicago, IL, with offices also located in Frankfurt, Germany, and the Managing Director of the Shanghai Technology Manufacturing Center (STC) in China. The steps and skills used in providing a structure for the responsive process of managing a conflict were: the preliminary steps (involving power‐base development, relational acceptance and meaningful communication skills); the resolution steps (involving assumption analysis, objective identification and alternative selection skills); and the maintenance steps (involving action agreement, feedback review and continuing oversight skills). Each of these steps and skills were used to resolve, in a positive manner, the conflict between the ITI and STC.

Use of The Key, as reflected in a manager's positive thoughts and feelings, is of major importance for effective application of the steps and skills in the paradigm for effective conflict management introduced in this treatise.

The case focuses on conflict challenges that are encountered and successfully resolved, thereby facilitating the marketing of a new cell (mobile) telephone introduced into the high‐context culture of China by Innovative Technologies, Inc.

The purpose of this paper is to investigate the knowledge existing in the literature on supply chain resilience for identifying the supply chain practices adopted for securing resilience in given uncertain event.

A systematic literature review is conducted to identify 84 conceptual and empirical studies. The research findings are synthesized in categories of uncertain events, supply chain practices and outcomes.

A set of propositions linking the uncertain events, mechanisms and supply chain resilience improvement is developed. It was found that the sufficient conditions for resilience under unexpected disasters are substantially different from those required for resilience against disruptions caused by internal practices or complexity.

Practitioners can benefit from the knowledge of interventions and mechanisms to improve their supply chain resilience in the face of different unpredictable situations. The contribution of this paper is twofold: first, it develops an actionable theory of supply chain resilience by developing testable propositions in the context of supply chains exposed to uncertainties resulting from unexpected disruptions, complexity of supply chains and adoption of certain internal practice; second, the paper highlights the key shortcomings of existing literature and provides opportunities for further research and improvement.