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The University of Oklahoma Libraries (UL) has created content management tools located on the staff intranet. These tools allow library personnel to control the content on the web site while the library systems office maintains site navigation and consistent site design. These tools have been in place for approximately three years, but this study is the first formal evaluation of these systems.

To evaluate usage of the content management tools in place at UL, the authors surveyed all levels of library personnel to see how they utilize the library intranet to manage web site content. The authors examined both self‐reported usage of the staff intranet and data collected from the systems office about actual usage.

This study provides insight on the intended use of content management systems versus the actual usage of these systems.

Future research should focus on how CMS is being used by regular users of the systems rather than usage of the system as a whole. Survey results were skewed by including student workers who seldom have reason to use the intranet or CMS tools within the scope of their positions.

Explores the issues surrounding the use of the intranet as a tool for communication and managing content on a public web site. Tools must be properly marketed if they are to be fully utilized.

This paper will benefit those in organizations that are considering locally developing content management tools or that are beginning to evaluate usage of their staff intranet.

Digital content management system is a software system that provides preservation, organization and dissemination services for digital collections. By adapting the systems analysis process, the University of Arizona Library analyzed its needs and developed content management system requirements for finding a suitable information system that addresses the increasing needs of digital content management. Dozens of commercial and open source candidates were examined to match against the requirements. This article provides detailed analysis of three major players (Greenstone, Fedora, and DSpace) in key areas of digital content management: preservation, metadata, access, and system features based on the needs of the University of Arizona Library. This paper describes the process used to analyze and evaluate potential candidates and includes results of analysis to illuminate the process.

The purpose of this paper is to provide a comprehensive literature review of enterprise content management (ECM) research, a conceptual framework of areas of concern regarding ECM, and an agenda for future ECM research, based on the review and conceptual framework.

To gain an understanding of the ECM literature, a structured research approach is adopted, consisting of two phases. The first phase consists of identifying the relevant ECM research papers. In the second phase, the analysis phase, the current ECM research is categorized based on three structural pillars: system component dimensions, system lifecycle, and strategic managerial aspects.

After a review and classification of 91 ECM publications, it is found that ECM involves several sophisticated and interacting technical, social, organizational, and business aspects. The current ECM literature can be grouped around three main pillars: the first pillar consists of the four ECM component dimensions (tools, strategy, process, and people). The second pillar is the enterprise system lifecycle (adoption, acquisition, evolution, and evaluation). The final pillar is the strategic managerial aspect (change management, and management commitment). Based on the review and a proposed conceptual framework, an agenda for future research around the aforementioned three pillars is suggested.

There is a lack of ECM meta‐analysis research that explains the current state of the field. This paper contributes to information systems research by describing and classifying the published literature in ECM and by pointing out the gaps where further research is most needed. Furthermore, the paper provides a framework that may provide a conceptual structure for future studies.

The volume of digital content available on the World Wide Web has increased dramatically over the past six years. Some form of Web content management (WCM) system is becoming essential for organisations with a significant Web presence as the volume of content continues to proliferate. WCM systems have evolved rapidly from the basic HTML editors of six years ago, to the sophisticated content production and publishing tools available today. This paper presents a WCM hierarchy, examines the underlying Web content management lifecycle, and identifies the key market trends for WCM systems.

This paper sets out to present a new model to avoid the content silo trap, satisfy the knowledge management requirement and support the long‐term perspective of developing academic, exhibition, and education applications among various domains for museums.

This paper presents a unified knowledge‐based content management (UKCM) model, which comprises the unified knowledge content processes, multi‐layer reusable knowledge content structures and an integrated knowledge‐based content management system to solve the content silo trap problem. The extended entity‐relationship (EER) conceptual model is applied to design a global view of the integrated knowledge system and completely represent multi‐layer reusable knowledge content structures for the spectrum of various knowledge assets for all domains and applications in a museum.

A practical case of a large‐scale digital archives project that includes various domains of a natural science museum has been successfully implemented to demonstrate the feasibility of the proposed model.

This paper integrates content management and knowledge management. Digital archives programs in museums can apply the model presented in this study to satisfy the knowledge management requirement and support the long‐term perspective of developing academic, exhibition, and education applications among various domains.

The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated.

The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey.

The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users’ satisfaction of the ECMS.

For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users’ satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments.

The study’s results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

States that the market for computer systems that manage digital content is currently in turmoil but that the overall direction of both library policy and supplier strategy seems clear – the digital library will play a key role in organizing content and supporting and facilitating access to it. Suggests that digital libraries will become diffuse asset management systems capable of high levels of integration with other learning, management and recreation systems, and that digital libraries will tend increasingly to adopt an ever wider range of platforms and content technologies created for wider commercial and economic purposes.

The purpose of this paper is to provide a review of content management in the context of information architecture.

The method adopted is a review of definitions of information architecture and an analysis of the importance of content and its management within information architecture.

Concludes that reality will not necessarily match the vision of organisations investing in information architecture.

The paper considers practical issues around content and records management.

Enterprise content management (ECM) is an important topic in information management, but researchers have long had difficulty developing a consistent definition. The purpose of this paper is to analyze ECM case reports from practice to identify ECM’s objectives, processes and technologies and to provide a foundation on which ECM can be conceptualized and defined.

This paper assembles more than 1,200 case reports on industrial ECM implementations in order to characterize the ECM concept from a practitioner’s viewpoint. The paper provides a descriptive overview and historical examination of ECM implementations over time and across countries and industries, grounded in a structured content analysis.

Even though the case reports share some commonalities, their ECM projects differ considerably in terms of their objectives, processes and technologies, and vary widely across countries and industries. In addition, ECM implementations are much broader today than they once were, so the scope and boundaries of the ECM concept are increasingly blurred in practice.

While several researchers have characterized the ECM concept based on literature reviews, only a few have approached the definition problem from a practical viewpoint. This paper provides a foundation from which to evaluate how well researchers’ conceptualizations of ECM match current business practice.

To report on the content management system designed to manage the 30 web‐based research guides developed by the subject liaison librarians at the Georgia State University Library.

The web development librarian, with assistance from the web programmer, designed a system using MySQL and ASP. A liaison team gave input on the system through rigorous testing and assisted with the design of the templates that control the layout of the content on the guides. A usability study and two surveys were also completed.

The new system met and exceeded the baseline expectations for content collection and management, offering a greater control over appearance and navigation while still offering customization features for liaisons. Improvements are planned for the templates in addition to better promotion of the guides on the library web site. Initial and ongoing training for the liaisons should have been more effectively addressed. Despite their observed and future potential advantages, the CMS model has not been universally adopted by academic libraries.

Regardless of the technology involved, libraries preparing for a CMS transition must give at least as much attention to user issues as they do to technical issues, from the organizational buy‐in and comprehensive training to internal/external usability.

This paper contributes to a small but growing collection of CMS case studies. It covers the technical, functional, and managerial developments of a CMS, while also addressing the practical user factors that sometimes get lost in the process.