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The purpose of this study is to propose a framework depicting the dynamic links between a firm’s external environment, competitive strategy, manufacturing strategy, competitive advantage and firm performance. This is followed by articulating expected differences among the the content and process dimensions dimensions of a manufacturing strategy for different competitive strategies.

Today, manufacturing is widely recognized as one of the most important means of creating and sustaining a competitive advantage. This paper studies the emerging broader view of the strategic role of manufacturing by offering a manufacturing strategy model, showing its impact on competitive advantage and, ultimately, firm performance. This is accomplished by identifying and defining major content and process dimensions of manufacturing strategy and relating them to a firm’s strategic type. The paper uses an integrative competitive strategy typology (Segev, 1989) to clarify differences in manufacturing strategy dimensions and different competitive strategies. The concept of “fit as gestalt” among the dimensions of manufacturing strategy is also introduced. This study presents the implications of fit between manufacturing and competitive strategy and the contribution of content and process dimensions of manufacturing strategy to firm performance and concludes by providing implications for executives and future research issues.

Differences in content and process dimensions of manufacturing strategy for different competitive strategies are clarified.

Other researchers may propose different frameworks for linking manufacturing and competitive strategies.

This paper presents an integrative view of competitive and manufacturing strategies. It highlights the numerous choices companies must make to ensure fit among the competitive strategic types and their corresponding manufacturing strategies. This integration adds coherence and parsimony to the literature. It provides a basis for conceptualizing manufacturing strategy, thus reconciling different strategic perspectives and reducing a potential source of conflicting research results.

Although a large contingency of theory and research has been conducted in the area of individual and interpersonal communication, relatively few theoreticians have focused on the broader character of communication at the organizational level of analysis. With the increasing emphases on total quality, leadership, adaptive cultures, process reengineering, and other organizational change and development efforts, however, the need to understand the process and function of organizational communication at a broader, more systemic level is paramount. The following paper attempts to address this issue by providing: (1) a comparative review and critique of three “classic” theoretical approaches to describing the importance of communication in organizations and the relationship between communication and organizational functioning (open systems theory, the information‐processing perspective, and the communication as culture framework); and (2) a new integrative framework—the CPR model of organizational communication—for conceptualizing and understanding the nature of communication in organizations based on constructs adapted from these three perspectives. The model is then used both in an applied example to help diagnose an organizational system and to stimulate suggestions for future research.

Describes the C‐P‐R model of organizational communication for conceptualizing and understanding the nature of communication in organizations. On the basis of existing theory and research in the field, discusses in detail the three primary components of the model: content, processes and roles. Provides an overview of the relationships among these factors. Uses the model in an applied case example to help diagnose communication patterns in a marketing division of a pharmaceuticals organization.

The purpose of this paper is to clarify the role of organizational culture in governing the dynamics of resistance and facilitation of change by explicating the operational mechanisms underlying the Model of Organizational Change in Cultural Context (OC3 Model).

A conceptual definition of facilitation is introduced that parallels the psychosocial construction of resistance, while departing from traditional views that cast these constructs as polar opposites. Within the context of the OC3 Model, a multifaceted perspective on organizational change is advanced in which facilitation takes place alongside of, rather than in the absence of, resistance.

Two sources of resistance and facilitation are delineated, both stemming from the degree of cultural alignment of the content (strategic initiatives) and process (implementation strategies) elements of strategic change. The dynamic interplay of these independent sources of resistance and facilitation is explored within the context of the OC3 Model where the consequences of cultural alignment or misalignment are considered with respect to change implementation and linked to established theory and empirical evidence. Four interaction effects emerge from this analysis: augmentation, undermining, prevailing and immunity. A visual model illuminating the countervailing effects of facilitation on resistance is provided, along with illustrative examples derived from multiple ethnographic field studies.

Theoretical and practical implications of these interaction effects for advancing scholarship and leading organizational change are explored.

Articulating this theoretical extension of the OC3 Model provides a valuable corrective to extant theories of change that afford equal importance to all culturally embedded sources of resistance and fail to account for the counter balancing effects of facilitation.

The purpose of this paper is to develop contemporary entrepreneurial configurations of small firms and relates them to performance. Adding a process dimension, the authors extend the more commonly used resource and growth taxonomies in this field of research.

A review of current literature on small firm configurations is followed by a discussion of its dimensions, namely, context (external and internal environment), content (entrepreneurial orientation (EO)) and process (strategy making). These are related to perceived performance, using cluster analysis and ANOVA for a sample of 320 small New Zealand firms.

The results isolate young corporates, young simple and mature consolidator clusters. Young corporates outperform their counterparts in dynamic environments in how they use formal structures, and their high EO and generative strategy-making (GSM).

This study uses self-reporting measures and a cross-sectional design.

The findings show how young, small firms can enhance their performance practically by aligning the key dimensions of an entrepreneurial configuration. These firms could benefit from early formalization of systems and structures, a high EO, and by using a GSM approach.

The contribution is threefold. First, the authors empirically verify the existence of three clusters of small firms and then link these to perceived performance. Second, by basing the small-firm configurations on a content, context, process framework, the authors highlight the importance of aligning these dimensions to performance. Third, the authors find evidence of the role of early formalization to accompany GSM and EO if small firms want to improve performance outcomes.

The purpose of this paper is to propose a set of guidelines to be used for diagnosing and (re)designing organizational systems based on Hoshin Kanri – a management framework that is recognized for building the link between strategy and business execution.

A two-step approach was used in this research work. A systematic literature review (SLR) was used to find relevant references related to Hoshin Kanri that could serve as sources for recommendations. After completing the SLR, content analysis was used to define the recommendations and analyze them, deriving a set of guidelines.

A collection of recurring topics was identified through content analysis. These topics can be interpreted as central aspects for Hoshin Kanri application. Topics were eventually categorized and one guideline was developed for each one of the categories, which resulted in a total of 23 guidelines. Guidelines were grouped in two dimensions (context and process) and also according to their central aspect (organizational culture, capabilities, focus, alignment, integration and review).

Although Hoshin Kanri has been widely applied in Japan and also in large companies over the past 50 years, it is not as widely explored in research papers as other frameworks. Literature often focuses on Hoshin Kanri only as a process and not as an organization-wide holistic system. There are few empirical studies about its conceptual assumptions and practical implications and no systematization of the main aspects that ensure the effective application of Hoshin Kanri in a universal manner.

The need for management training, development and educational activities to be grounded in practical experience and real life situations has become a loud and frequently heard cry in current debate on how to improve the efficacy of such activities. Not the least vociferous in this rallying call have been, for example, proponents of what have come to be known as ‘Action Learning Programmes’. What is being echoed are comments, by the participants in managerial learning events, of the kind ‘… that sounds fine, but the reality is …’, ‘…in reality things just aren't like that…’,‘… playing with Lego bricks is fun … but what's it got to do with my job?…’,‘… but when I get back to the real world … ’, etc. Such statements reveal a feeling that, in entering a learning event, reality has somehow been left behind.

Attempts to demonstrate how a shared vision amongst group members is developed. Endeavours to understand the process through which members of a multicultural group, Asian and Western, develop and sustain a consensus, the way they interpret, give meaning and make sense of what went on during the process of strategic decision making. Explores the cross‐cultural differences in cognitive perception, affective and communicative dimensions. Suggests that findings show these categories as highly interrelated and determine the shared vision.

Despite the widespread organisational adoption of e-procurement systems, we continue to witness disappointing performance outcomes from their implementation. This can be explained largely by the failure of many organisations to translate the initial adoption decision, made at an organisational level, into individual-level acceptance of e-procurement by an organisation’s employees. The purpose of this paper is to examine the key antecedents of the technology acceptance model (TAM) for employees expected to use e-procurement systems in their day-to-day activities.

In this study, the authors apply and extend the TAM to examine the factors that influence the acceptance of e-procurement by individual employees. The authors’ focus is on the potential role of user-perceived e-procurement quality dimensions as the antecedents to the TAM’s cognitive mechanisms of perceived usefulness and perceived ease of use. The structural equation model uses the survey data collected from 139 e-procurement users at a university in the Netherlands.

The results confirm the core TAM relationships within an e-procurement context. Extending the TAM model to explore the antecedents, the authors find that the e-procurement quality dimensions of processing, usability, and professionalism impact the levels of individual employee e-procurement acceptance. Interestingly, the system-level dimensions (processing and usability) appear to play a greater role than the support dimensions (professionalism) in these cognitive mechanisms.

The findings indicate that the need for e-procurement training and on-going support may be lessened by initial effective design covering system navigation and system usability and by ensuring that an e-procurement system has expedient information and product flows between the buyer and supplier.

To the authors’ knowledge, this is the first study to explore the TAM and, more critically, its antecedents within an e-procurement context. It is also the first to empirically validate this extended model. Finally, by shifting the focus from the more typical organisational-level adoption to an individual employee acceptance unit of analysis, the authors provide a better understanding of how organisations can gain the most from investments in e-procurement and other similar e-supply chain management technologies.

The purpose of this study is to develop a framework for evaluating business‐IT alignment. Specifically, the authors emphasize internal business‐IT alignment between business and IS groups, which is a typical setting in recent boundary‐less, networked business environments.

Based on the previous studies, a socio‐technical approach was developed to explain how the functional integration in the business‐IT alignment process could be accomplished in collaborative environments. The study investigates the relationship among social alignment, technical alignment, IS effectiveness, and business performance.

The results indicated that alignment between business and IS groups increased IS effectiveness and business performance. Business‐IT alignment resulting from socio‐technical arrangements in firms' infrastructure has positive impacts on business performance.

This study is limited by control issues in terms of the impact of the confounding variables on business performance. Future studies need to validate the research model across industries. The study results imply that business‐IT alignment is a multidimensional concept that includes social and technical activities explaining the way people and information technology institutionalize business value.

By establishing a socio‐technical framework of business‐IT alignment, this study proposes a conceptual framework for business‐IT alignment that accounts for not only improved technical performance, but also improved human performance as well. This study emphasizes the importance of addressing internal socio‐technical collaboration in modern business environments.