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Building upon prior research, the purpose of this paper is to improve the understanding of public satisfaction with the police by examining the effects of one’s military background and the interactions between one’s education and perceptions about prior contact with the police.

This study statistically analyzes the 2012 citizen survey data collected in the Hampton Roads area of Virginia, USA, and the theoretical framework includes the major models of citizen satisfaction with the police (i.e. demographic, prior contact with the police and neighborhood conditions).

Findings show that being a military family member is significantly positively related to satisfaction with the police. In addition, there are significant interactions between higher education and prior contact with the police, suggesting that people with different educational backgrounds tend to consider their prior experiences (either positive or negative) differently in their general evaluations of the police.

The study expands the literature by empirically assessing two often omitted factors that could have significant impacts on how the public evaluate the police.

The purpose of this paper is to examine key factors responsible for unwillingness of Russian respondents to contact police in life-threatening situations.

The paper is based on a survey data (n=5,088) collected during 1998-2007 in Volgograd, Russia. The multivariate regression is employed for data analysis.

Findings of this study suggest that pervasive public distrust and dissatisfaction of police institution coupled with fear of police abuse and negative previous experiences with crime reporting are responsible for citizens’ unwillingness to contact Russian police.

The findings imply that both instrumental and normative approaches to the police legitimacy are useful when explaining the issues of public-police cooperation in Russia.

Paper also has practical implications pertinent to the 2011 police reform in Russia.

The study also provides an original empirical research in previously under-research area of public-police cooperation in Russia and advances the understanding of Russian police by using the process-based model of policing.

This research updates and expands upon Decker’s article “Citizen attitudes toward the police: a review of past findings and suggestions for future policy” by summarizing the findings from more than 100 articles on perceptions of and attitudes toward the police. Initially, the value of research on attitudes toward the police is discussed. Then the research pertaining to the impact of individual level variables (e.g. race) and contextual level variables (e.g. neighborhood) on perceptions of the police is reviewed. Studies of juveniles’ attitudes toward the police, perceptions of police policies and practices, methodological issues and conceptual issues are also discussed. This review of the literature indicates that only four variables (age, contact with police, neighborhood, and race) have consistently been proven to affect attitudes toward the police. However, there are interactive effects between these and other variables which are not yet understood; a finding which indicates that theoretical generalizations about attitudes toward police should be made with caution.

There are a number of individual and contextual variables that influence public opinion of the police but we know little about the public opinion regarding state law enforcement agencies. Prior studies involving municipal police and other criminal justice agencies indicate that the perceptions of procedural justice, or fair treatment, are important predictors of citizen satisfaction with police services. The purpose of this paper is to examine whether individuals who perceive procedurally just treatment during their contact with a state patrol officer improve the levels of satisfaction with the state patrol.

This paper presents the results of a public opinion study (n=846) regarding the Colorado State Patrol conducted in 2009. A subsample of 393 individuals who had contact with the state patrol and were further surveyed about their contact with the officer. Logistic regression models were used to examine individual- and contextual-level variables influence satisfaction with the state patrol and whether this relationship was mediated by the perceptions of procedural justice.

The authors found that individuals who perceive higher levels of procedural justice expressed higher satisfaction with the state patrol. Females, older respondents, and non-white respondents expressed greater satisfaction, as well as those who had voluntary contact or were not arrested. More importantly, procedural justice mediated the effect of involuntary contact and arrest on levels of satisfaction, and while non-white respondents were less likely to experience procedural justice, when levels of procedural justice are controlled for, they have higher levels of satisfaction.

The findings emphasize the significance of citizen perceptions of procedural justice during contacts with members of the state patrol. The current study contributes to our knowledge of procedural justice and citizen satisfaction with police encounters given previous research on citizen satisfaction with police focuses almost exclusively on local-level agencies, and research on procedural justice asks the respondents almost exclusively about the police in general.

This paper aims to use three theoretical perspectives to understand variation in public opinion regarding the frequency with which police use race/ethnicity unfairly in making stops: procedural and instrumental justice, local government responsiveness, and intra‐racial differences.

The paper looks at data from a telephone survey of 1,431 Oregon residents: 741 from a stratified state‐wide random sample by county; 164 African‐Americans and 161 Hispanics over samples.

Perceived negative treatment during recent involuntary police contacts is related to a perception that police are more biased. Instrumental judgments regarding local government responsiveness to constituent needs and personal safety showed a negative relationship to perceptions of police bias. African‐American respondents exhibited the strongest police bias opinions; however, intra‐racial analyses showed that perceptions of government responsiveness weaken bias perceptions across race/ethnicity.

Research needs to explore how the public's relationship to their local government influences perceptions of police. The conclusions of the study are limited by the cross‐sectional design.

The study illustrates that proper police‐citizen communication tactics, stop and investigatory procedures, and ethical decision making should continue to be reinforced along with better promotion of local government and police success in meeting constituent needs through the media.

The paper examines the influence of both procedural and instrumental justice perceptions, and voluntary and involuntary police contacts. The sample contains sufficient numbers of African‐Americans and Hispanics and diverse communities (urban, suburban, and rural) to gain a representative view.

The purpose of this paper is to provide information on the activities of police bicycle patrols.

A participant/observation research design was used. A five‐city, 32‐shift study on the output of police bicycle patrols was conducted. Same and similar ride‐alongs were conducted with bicycle and automobile patrols. All contacts (n=1,105) with the public were recorded and coded. These data included: number of people, tenor, seriousness and origination for each contact.

Analysis of these data provides evidence that bicycle patrols result in over twice as much contact with the public compared with automobile patrols. The field observation perspective revealed clear tactical advantages to bicycle patrols.

With a limited prior study of a police bicycle patrol's activities, this study is a significant initial step.

With evidence of tactical and numerical public contact advantages, more attention and resources aimed at deployment of police bicycle patrols appear to be warranted.

With large US cities and other departments using bicycle patrols, preliminary information on effectiveness appears to be both original and of value.

The purpose of this paper is to describe a theory-driven intervention called VOICES that was developed to improve police-community relations. The intervention was designed based on principles derived from social psychological theories of intergroup contact and communication.

The authors discuss the theoretical basis for the intervention, as well as its development and implementation in the Santa Barbara Police Department. Based on this pilot testing, the authors provide preliminary evidence about its effectiveness using survey responses and qualitative feedback provided by participants.

Although the case study method used here does not allow for causal inferences about the effectiveness of the intervention, the limited evidence the authors present does suggest that participants found VOICES useful and it may have improved their perceptions of police. The next step will be to test this intervention using experimental or quasi-experimental methods that allow for causal inferences about effectiveness.

The paper shows how police can develop theory-driven interventions in an effort to improve trust between police and the public, including communities in which relationships with police have been historically strained. It also underscores how insights from the study of intergroup contact and communication can benefit policing.

Drawing upon the negativity bias theory, the purpose of this paper is to examine the effects of positive and negative perceptions of police-initiated or citizen-initiated contacts on three distinctive dimensions of public satisfaction with police (PSWP).

The data were obtained from a random-sample telephone survey of 1,143 residents in Houston in 2012. The OLS regressions were conducted with variables derived from the contact model and neighborhood context model that were often employed in the PSWP research. Particularly, five dichotomous variables were created to tap into the nature and quality of the police-citizen encounters.

The results confirm the negativity bias theory that “bad is stronger than good,” suggesting that the negative-contact variables have stronger influences on PSWP than the positive-contact variables, net of neighborhood context and demographic background.

This study expands the scope of the investigation on PSWP by exploring the effects of the nature and quality of the police-citizen contacts on the respondents’ sentiments toward the police.

The purpose of this study is to examine how direct-negative and indirect-negative contact experiences affect students' attitudes toward the police by race and test the mediation effect of social distance on the relationship.

Using the data collected from two US 4-year public universities, this study employed structural equation modeling (SEM) to test the impacts of the key variables, direct-negative and indirect-negative contact experience, on the students' attitudes toward the police. This study also tests whether indirect negative contact with the police is a stronger factor than direct negative contacts among racial/ethnic minority people.

Results show that both direct-negative and indirect-negative contacts are stronger predictors of the dependent variable. In particular, the indirect-negative contact has significant direct and indirect effects through social distance on the dependent variable in racial minorities. The study also shows that indirect contact more strongly affects racial minorities than direct-negative contact experiences do.

This study is the first sophisticatedly to examine students' negative contact experiences into two variables: direct-negative and indirect-negative contacts with the police.

In recent times, police policy makers have been encouraged to use public opinion surveys to identify, and target the allocation of resources to, activities that members of the public believe are important. However, these surveys have concentrated on the types of problems that the public would like addressed, and have not determined what types of activities they would prefer the police to be undertaking. In the present study, a comprehensive list of police activities formed the basis of a survey used to examine attitudes toward police priorities in Australia. Comparisons were made between police and public understanding of the police role, and between present and preferred priorities. The results suggest that the public has an understanding of policing which differs from that of police officers. However, the picture of what they want police to be doing is similar to that of the police, albeit giving higher priorities to almost all of the activities. Police managers may need to educate the public about the functions of the police service, emphasizing functions other than investigating crime and providing advice. At the same time, the police may need to alter their resource allocation and modify organizational structure and reward systems to encourage operational officers to be more involved in the activities that the public see as high priority. This should result in better ties with the community, a better understanding within the community of the police role, and more realistic expectations on both sides of the outcomes of policing.