Search results

1 – 10 of over 30000
To view the access options for this content please click here
Article

Dan Wu, Hao Xu and Shu Fan

This paper aims to identify consumers' health information consultation patterns by analyzing information sources to better understand consumers' health information needs…

Abstract

Purpose

This paper aims to identify consumers' health information consultation patterns by analyzing information sources to better understand consumers' health information needs and behavior in the context of multisource health information.

Design/methodology/approach

Haodaifu Online, an online health consultation (OHC) website in China, was used as a research data source, and 20,000 consultation cases were collected from the website with Python. After screening and cleaning, 1,601 consultation cases were included in this study. A content analysis-based mixed-methods research approach was applied to analyze these cases.

Findings

The results indicate that with the participation of OHC, there are 15 patterns of consumer health information consultation. Besides OHC, health information sources reported by consumers included medical institutions family/friends and the Internet. Consumers consult on a wide range of health issues including surgical conditions obstetrical and gynecological conditions and other 20 subjects. Consumers have multiple information needs when using OHC: getting prescriptions, diagnosing diseases, making appointments, understanding illnesses, confirming diagnoses and reviewing costs. Through further analysis it was found that consumershealth information consultation patterns were also significantly different in health issues and health information needs.

Originality/value

This study broadens one’s understanding of consumer health information behavior, which contributes to the field of health information behavior, and also provides insight for OHC stakeholders to improve their services.

To view the access options for this content please click here
Article

Yijin Chen, Yiming Zhao and Ziyun Wang

This study considers online searching by health information consumers as a learning process. We focus on search sequences, query reformulation, and conceptual changes.

Abstract

Purpose

This study considers online searching by health information consumers as a learning process. We focus on search sequences, query reformulation, and conceptual changes.

Design/methodology/approach

A qualitative user study (30 participants; three health information seeking tasks) investigated mobile searching behavior. Recorded screen activity, questionnaires, and in-depth personal interview data were collected and analyzed.

Findings

(1) Search platform sequences of health information consumers in search as a learning process were exacted and their features were highlighted. (2) Query sequence and reformulation pattern of health information consumers were exacted and discussed. (3) The types and degree of conceptual changes of health consumers were reflected by their query reformulation behavior and differ from different health information search tasks. (4) Characteristics of health consumers' search as learning process were revealed.

Research limitations/implications

(1) A novel perspective of consumer health information studies was proposed by exacting search platform sequence, query sequence and linking them with conceptual changes during the search as learning process. (2) Conceptual changes in the searching as a learning process are regarded as a measure of search outcome in this study, in which terms extracted from queries were used to reflect conceptual changes in consumers' mind. (3) Our findings provide evidences that types of health information seeking tasks do have significant influences on the search as a learning process.

Practical Implications

The findings of this study can lead to the fit-to-needs of the search platforms, provide advice for information architecture of search list of search platforms, and guide the design of knowledge graph of health information systems.

Originality/value

Potential relationships between information-seeking behavior and conceptual changes in search as a learning process relative to health information were revealed.

To view the access options for this content please click here
Book part

Joan C. Bartlett

As digital natives, young adults have been found to consider themselves to have good information literacy skills, when in fact many do not. Past research indicates that…

Abstract

As digital natives, young adults have been found to consider themselves to have good information literacy skills, when in fact many do not. Past research indicates that not only do young adults rely heavily on information obtained from the web and social networks, but also that they may not be able to judge the authenticity, validity, and reliability of digital information, and may share misinformation among themselves. This can be particularly problematic in the context of health information. Two complementary research studies investigated young adults’ information needs and information seeking in support of their personal well-being, and in comparison to academic and other everyday-life information domains. Results show that young adults consider a range of factors as part of their well-being; these include physical and mental health, spirituality, social connections, and financial stability. They engage in information seeking (active and passive) in support of all of these factors. While they were able to identify information resources as more or less credible, they did not necessarily choose highly credible resources most frequently. Interestingly, they did not use social media sources frequently in the context of health information, choosing to deliberately maintain a degree of privacy with respect to health. While there is evidence of some information literacy skills, there remains a need for further and more extensive information literacy education. This should be addressed by librarians from academic, consumer health, public, and school libraries.

Details

Roles and Responsibilities of Libraries in Increasing Consumer Health Literacy and Reducing Health Disparities
Type: Book
ISBN: 978-1-83909-341-8

Keywords

To view the access options for this content please click here
Article

Jin Zhang and Dietmar Wolfram

The purpose of this article is to investigate obesity‐related queries from a public health portal (HealthLink) transaction log.

Abstract

Purpose

The purpose of this article is to investigate obesity‐related queries from a public health portal (HealthLink) transaction log.

Design/methodology/approach

Multidimensional scaling (MDS) was applied to each of five obesity‐related focus keywords and their co‐occurring terms in submitted queries. After the transaction log data were collected and cleaned, and query terms were extracted and parsed, relationships between a focus keyword and its co‐occurring terms were established. Clustering relationships between focus keywords and their co‐occurring terms were identified and analysed in the MDS visual context.

Findings

The MDS analysis produced satisfactory outcomes for all five focus keywords. The term “placements”, in the visual configurations revealed strong grouping tendencies of three to five clusters for each focus keyword.

Originality/value

The findings of this study provide insights into health consumers' internet‐based information‐seeking behaviour on obesity‐related topics. These findings could be used to enhance online search system design and health‐related thesaurus construction.

Details

Online Information Review, vol. 33 no. 1
Type: Research Article
ISSN: 1468-4527

Keywords

To view the access options for this content please click here
Book part

Beth St. Jean, Paul T. Jaeger, Gagan Jindal and Yuting Liao

This chapter introduces the focus of this volume – the many ways in which libraries and librarians are helping to increase people’s health literacy and reduce health

Abstract

This chapter introduces the focus of this volume – the many ways in which libraries and librarians are helping to increase people’s health literacy and reduce health disparities in their communities. The rampant and rapidly increasing health injustices that occur every day throughout the world are, in large part, caused and exacerbated by health information injustice – something which libraries and librarians are playing an instrumental role in addressing by ensuring the physical and intellectual accessibility of information for all. This chapter opens with an introduction to the central concepts of health justice and health information injustice, focusing on the many information-related factors that shape the degree to which individuals have the information they need to be able to have a sufficient and truly equitable chance to live a long and healthy life. Next, the authors present a timely case study to emphasize the importance of health information justice, looking at the dire importance of health literacy as we navigate the COVID-19 pandemic. The authors then provide a brief glimpse into their 13 contributed chapters, grouped into five categories: (1) Public Libraries/Healthy Communities; (2) Health Information Assessment; (3) Overcoming Barriers to Health Information Access; (4) Serving Disadvantaged Populations; and (5) Health Information as a Communal Asset. In conclusion, the authors discuss their aims for this volume, particularly that readers will become more aware of librarians’ efforts to address health disparities in their communities and excited about participating in and expanding these efforts, moving us closer to health justice.

Details

Roles and Responsibilities of Libraries in Increasing Consumer Health Literacy and Reducing Health Disparities
Type: Book
ISBN: 978-1-83909-341-8

Keywords

To view the access options for this content please click here

Abstract

Details

Roles and Responsibilities of Libraries in Increasing Consumer Health Literacy and Reducing Health Disparities
Type: Book
ISBN: 978-1-83909-341-8

To view the access options for this content please click here
Book part

Beth St. Jean, Gagan Jindal, Paul T. Jaeger, Yuting Liao and Beth Barnett

In this closing chapter, the authors first draw on the contributed chapters in this volume to highlight some of the many ways in which libraries and librarians are moving…

Abstract

In this closing chapter, the authors first draw on the contributed chapters in this volume to highlight some of the many ways in which libraries and librarians are moving us closer to health justice by working with their communities to increase consumer health literacy and to decrease health disparities. The authors then focus our attention on the COVID-19 pandemic, discussing the fact that disadvantaged populations are bearing the brunt of the negative impacts of this situation and the many existing and novel roles that libraries and librarians are playing to help to fight consumer health information injustice and to contribute toward better health outcomes for all. Next, Dr Beth Barnett brings her viewpoint as a Board Certified Patient Advocate to the volume, pointing out parallels between the roles of librarians and those of patient advocates, as well as important lessons for patient advocates gleaned from the volume. To conclude the chapter, the authors reiterate our aims for the volume and issue a call to the reader to join libraries and librarians in their important role as agents of health information justice.

Details

Roles and Responsibilities of Libraries in Increasing Consumer Health Literacy and Reducing Health Disparities
Type: Book
ISBN: 978-1-83909-341-8

Keywords

To view the access options for this content please click here
Article

Sue Yeon Syn and JungWon Yoon

This study aims to understand how college students' personal and health-related characteristics are related to their reading behaviors and cognitive outcomes of Facebook…

Abstract

Purpose

This study aims to understand how college students' personal and health-related characteristics are related to their reading behaviors and cognitive outcomes of Facebook health information through eye tracking data and cognitive outcomes.

Design/methodology/approach

This study analyzed users' gaze movement data and results of recall and recognition tests to investigate users' reading patterns and their consequences with cognitive outcomes. The gaze movements are analyzed with eye tracking data including the average fixation count and time to first fixation.

Findings

The results of reading patterns show that Texts and Images are highly viewed and viewed immediately by participants when the posts were presented. There was no clear pattern with fixation counts to determine cognitive outcomes. However, the findings of study suggest that there is a clear pattern of reading Facebook posts with areas of interest (AOIs). Among five AOIs observed, participants viewed Images first and then Texts when a Facebook post is presented. On the other hand, they read Texts more carefully than Images. The findings of this study suggest that while images contribute to gaining users' attention, a clear and precise message needs to be delivered in text message to ensure readers' correct understanding and application of health information.

Originality/value

The user-centered evidence on reading behaviors and cognitive outcomes will make contributions to how health professionals and health organizations can make optimal use of Facebook for effective health information communication.

Peer review

The peer-review history for this article is available at: https://publons.com/publon/10.1108/OIR-05-2020-0177

Details

Online Information Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1468-4527

Keywords

To view the access options for this content please click here
Article

Beth St. Jean, Mega Subramaniam, Natalie Greene Taylor, Rebecca Follman, Christie Kodama and Dana Casciotti

The aim of this paper is to investigate whether/how youths’ pre-existing beliefs regarding health-related topics influence their online searching behaviors, such as their…

Abstract

Purpose

The aim of this paper is to investigate whether/how youths’ pre-existing beliefs regarding health-related topics influence their online searching behaviors, such as their selection of keywords and search results, their credibility assessments and the conclusions they draw and the uses they make (or do not make) of the information they find. More specifically, we sought to determine whether positive hypothesis testing occurs when youth search for health information online and to ascertain the potential impacts this phenomenon can have on their search behaviors, their ability to accurately answer health-related questions and their confidence in their answers.

Design/methodology/approach

An exploratory field experiment was conducted with participants in an after-school program (“HackHealth”), which aims to improve the health literacy skills and health-related self-efficacy of middle-school students from socio-economically disadvantaged backgrounds.

Findings

Evidence of positive hypothesis testing among the participants was found and important impacts on their search outcomes were observed.

Practical implications

The paper was concluded with suggestions for improving digital literacy instruction for youth so as to counteract the potentially negative influences of positive hypothesis testing.

Originality/value

This study extends existing research about positive hypothesis testing to investigate the existence and impact of this phenomenon within the context of tweens (ages 11-14) searching for health information online.

To view the access options for this content please click here
Article

Sara Valadi-khorram, Mohammad Reza Amiri and Mohammad Karim Saberi

Considering the important role of public libraries in providing health information service as well as user feedback in improving the quality of health information

Abstract

Purpose

Considering the important role of public libraries in providing health information service as well as user feedback in improving the quality of health information services, the purpose of this study is to evaluate the quality of health information service in public libraries of Hamadan, Iran, on the basis of the modified LibQUAL model

Design/methodology/approach

This practical research was conducted in an analytic-survey method. The statistical population consists of all members of public libraries of Hamadan over 18 years old (12,237 people), and the sample size is calculated to be 373 people. The stratified sampling method was used, and within each class, a convenience sampling method was used. The modified LibQUAL questionnaire was used to gather data. For checking normality of data distribution, the Kolmogorov–Smirnov test and for analyzing date, descriptive statistics and also Chi-square and Wilcoxon tests were applied using SPSS 25.

Findings

The users' minimum level of public libraries in all three dimensions is an average level. The users' desired level of “information control” is higher than other dimensions. The users' perceived level in dimensions of “human resources” and “information control” is high level, while users' perceived level in “educational service” is an “average” level. There is a superiority gap between desired and perceived level in all dimensions, but the adequacy gap was seen only in the dimension of “educational service.”

Research limitations/implications

In this study, the quality of health information services provided in public libraries is evaluated by the LibQUAL model.

Practical implications

The results of this research can help managers and librarians of public libraries in measuring the quality of health information services and improving the quality of services provided by libraries. Besides, they can take a more accurate planning and pathologic approach, to eliminate the gap between minimum and desired expectations of users and libraries’ real services.

Originality/value

In this study, the quality of health information services provided in public libraries is evaluated by LibQUAL tool.

Details

Library Management, vol. 42 no. 3
Type: Research Article
ISSN: 0143-5124

Keywords

1 – 10 of over 30000