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Article
Publication date: 10 December 2018

Utkal Khandelwal, Seemant Kumar Yadav, Vikas Tripathi and Vivek Agrawal

With the tremendous increase in the number of netizens, online consumer behavior has become an important issue nowadays. One of the important issues of online consumer behavior is…

1438

Abstract

Purpose

With the tremendous increase in the number of netizens, online consumer behavior has become an important issue nowadays. One of the important issues of online consumer behavior is e-consumer conformity. This paper aims to explore prominent factors of e-consumer conformity and its impact on consumer attitude, which helps marketers to understand this new business arena and involve this relationship to enhance their business.

Design/methodology/approach

For the purpose, convenience sampling was used with sample size of 510. Offline as well as online mode of survey was applied. The resultant hypotheses (based on the developed model depicting normative and informational consumer conformity effect on attitude) were examined by structured equation modeling.

Findings

The present study presents the different dimensions of e-consumer conformity and its difference in metro and non-metro cities on which marketers have to frame their strategies. The study revealed that the customer attitude is largely affected by others expectations (conformance with others expectations, NCC) rather others knowledge and expertise (ICC). Additionally, the comparison of virtual conformity behavior of metro and non-metro customers was made, and it was found that conformity behavior does not significantly differ in these two contexts.

Practical implications

Business saturation in metro cities, infrastructural growth and technological advancement in non-metro cities, companies are moving toward non-metro cities. Due to contextual differences existing between metro and non-metro market, it is difficult to trace the changes in the marketing policies and device the appropriate strategy accordingly for the marketers. In lieu of this, the present study presents the different dimensions of e-consumer conformity and its degree of difference in metro and non-metro cities on which marketers have to frame their strategies.

Originality/value

Good number of research has been conducted on consumer conformity in India; however, there is a scarcity of literature in virtual consumer conformity in India. This research is not only establishing the relationship between virtual consumer conformity and consumer attitude but also establishing the difference of virtual consumer conformity in metro and non-metro cities in India.

Details

Journal of Asia Business Studies, vol. 12 no. 4
Type: Research Article
ISSN: 1558-7894

Keywords

Article
Publication date: 20 August 2010

JungKun Park and Richard Feinberg

The paper aims to explore the structure of both normative and informational consumer conformity in an online virtual community. The purpose of this paper is to develop and test a…

4183

Abstract

Purpose

The paper aims to explore the structure of both normative and informational consumer conformity in an online virtual community. The purpose of this paper is to develop and test a conceptual model of e‐formity in virtual communities.

Design/methodology/approach

Data were collected online from consumers who belonged to at least one virtual community. A total of 2,000 customers were drawn from a list of online consumer panels maintained by an online research company. Overall, 14.8 percent of those invited replied to the survey and were analyzed with structure equation modelling.

Findings

The results from the analysis indicate that both dimensions of conformity are distinct and have separate antecedents. Normative consumer conformity is influenced by internal consumer characteristics, whereas informational consumer conformity is related to external virtual community characteristics.

Research limitations/implications

Although this paper found evidence for e‐formity, the full nature and scope of e‐formity must be held to the classic findings of experimental versions of conformity research. There are broad implications for e‐formity in consumer behaviour and retailing. Retailers or manufacturers must realize that virtual communities and consumers' e‐formity behaviour are a valuable source of helping or hurting the sale and promotion of their products.

Practical implications

At the very least, the influence of e‐formity suggests that it is crucial for them to monitor closely the purposeful and nonpurposeful influences these virtual communications may have.

Originality/value

Given the scarcity of literature in the online conformity research area, this paper shows conformity in virtual communities does not change its influences on consumers' behaviour. As in the studies of traditional communities, e‐formity has found influence on virtual communities within two aspects. Virtual communities not only have inherited the social functions of traditional communities, but also have differences in antecedents.

Details

Journal of Research in Interactive Marketing, vol. 4 no. 3
Type: Research Article
ISSN: 2040-7122

Keywords

Article
Publication date: 30 October 2020

Na Wen and Wenxia Guo

This paper aims to extend and complement research on reference groups by suggesting that two distinct types of dissociative groups – specifically, a near versus distant…

Abstract

Purpose

This paper aims to extend and complement research on reference groups by suggesting that two distinct types of dissociative groups – specifically, a near versus distant dissociative group – have differential impacts on consumer choices. While prior research has examined the impact of dissociative groups on consumer evaluations and responses more generally, there has been little attention paid to how different types of dissociative groups may affect consumer choices. The current research attempts to address this research gap by identifying two different types of dissociative groups and exploring how, why and the conditions under which they might exert differential impacts on consumer choices.

Design/methodology/approach

Four experimental studies test these ideas. Studies 1–2 were conducted on Amazon Mechanical Turk. Studies 3–4 were conducted in a laboratory setting at a large public university.

Findings

The findings suggest that consumers are less likely to buy a product if it is associated with a near dissociative group as compared to a distant dissociative group; and this effect is driven by construal-level mindsets. In addition, the proposed effect is moderated by group conformity such that for people low in conformity, the proposed effect holds; while for people high in conformity, they would not make a purchase as long as a product is associated with a dissociative group – regardless of whether it is near or distant.

Research limitations/implications

For experimental control, the studies were conducted in the lab or using online participants, and thus might lack much of the richness of real field settings. Future research could seek to address these issues, perhaps, examining the effects of social distance to a dissociative group on consumer choices in a naturalistic environment.

Practical implications

This work advances an understanding of how different types of dissociative groups affect consumer behavior, with implications for marketing practices and public policymakers. First, the findings provide important insights into how to expand into a completely new market. Second, this research provides an important implication for launching a successful advertising campaign and designing an effective marketing segmentation strategy. Third, this research also offers important insights into how to pivot marketing strategies during a crisis. Finally, the research draws out the implications for policymakers to develop effective substance abuse prevention programs for children and adolescents.

Originality/value

To the knowledge, this is the first study to examine different types of dissociative groups and their differential impacts on consumer choices. Further, the current research complements prior research on reference groups by identifying the conditions under which a nearer social distance might lead to greater negative product evaluation. Finally, this research identifies the conditions under which the impact of different types of dissociative groups may vary, opening up new areas for research on why, how and when dissociative groups can affect consumer behavior.

Details

European Journal of Marketing, vol. 55 no. 3
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 1 June 2001

Lalita A. Manrai, Dana‐Nicoleta Lascu, Ajay K. Manrai and Harold W. Babb

Torn between socially‐mandated dress conformity and the glitter of Western designers, consumers in Eastern Europe have always been interested in Western style. After the fall of…

4604

Abstract

Torn between socially‐mandated dress conformity and the glitter of Western designers, consumers in Eastern Europe have always been interested in Western style. After the fall of Communism, fashion, led by Western brands, quickly conquered consumers, while local manufacturers started to offer quality goods. Exposure to Western brands and advertising affected consumer values: former collectivist values are gradually being replaced by individualism. These changes are occurring at different rates and vary in different market segments. Under these conditions, a study was conducted in Bulgaria, Hungary and Romania, comparing respondents on two dimensions of style: fashion‐consciousness (capturing individualism) and dress‐conformity (capturing collectivism). The findings support the hypothesis that fashion consciousness is highest for Westernized Hungarian respondents, who have the highest income and can afford fashionable clothing. Dress conformity was highest for Bulgarian respondents, who had setbacks in adopting a market economy and are less Westernized. The findings support demographic differences predictions: younger individuals are more fashion conscious than older individuals, whereas dress conformity is higher for older than for younger individuals. Finally, men are more fashion conscious than women. The findings on gender differences in dress conformity are mixed. Marketing implications of these findings and future research directions are discussed.

Details

International Marketing Review, vol. 18 no. 3
Type: Research Article
ISSN: 0265-1335

Keywords

Article
Publication date: 23 June 2021

Yan Yang, Jing Hu and Bang Nguyen

The purpose of this paper is to explore the effect of the feeling awe on individuals' endorsement of conformist attitudes in consumption choices and the mediating role of social…

1063

Abstract

Purpose

The purpose of this paper is to explore the effect of the feeling awe on individuals' endorsement of conformist attitudes in consumption choices and the mediating role of social connectedness in generating this effect.

Design/methodology/approach

We test our hypotheses across three studies. Study 1 used an online survey. Study 2 and 3 conducted two laboratory experiments to induce awe and measured consumer conformity in two consumption choice tasks.

Findings

This research shows that both dispositional awe and induced awe can increase individuals' preferences for majority-endorsed vs. minority-endorsed choice alternatives in subsequently unrelated consumption situations, and this effect is mediated by perceptions of social connectedness with other decision-makers.

Practical implications

Marketers can promote the sales of mass-market products through inducing awe.

Social implications

Public regulators could utilize people's incidental awe as an effective policy intervention to nudge individual cooperation in some cases.

Originality/value

The research is the first to demonstrate a novel consequence of awe on consumer decision-making. It also highlights the significance of desire for social connectedness that explains why the feeling of awe develops conformity to the opinions of unknown people.

Details

Marketing Intelligence & Planning, vol. 39 no. 7
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 23 June 2021

Elisa Martinelli and Francesca De Canio

Non-vegan consumers are increasingly shifting their food habits and lifestyles towards vegan food. Thus, in addition to traditional, though poorly studied, ethical motives (i.e…

4817

Abstract

Purpose

Non-vegan consumers are increasingly shifting their food habits and lifestyles towards vegan food. Thus, in addition to traditional, though poorly studied, ethical motives (i.e. animal, environmental, spiritual, health concerns), other factors may influence the purchase of vegan food. Within this context, the paper investigates the moderating role of conformity in enticing consumers to buy vegan food products, together with the main traditional consumers' concerns influencing their attitude towards vegan food. The study also considers the role of the willingness to pay a premium price as a direct driver of the intention to buy vegan.

Design/methodology/approach

An online survey was performed in Italy on a number of major Facebook thematic pages. A dataset based on 250 Italian non-vegans was used to implement a structural equation model.

Findings

Findings show that spiritual and animal concerns are direct drivers of non-vegan buyers' attitude towards vegan food. Attitude, then, strongly influences the intention to buy vegan foods. Though less impactful, non-vegans' willingness to pay a premium price is a motive positively influencing their intention to buy vegan food. The positive and significant moderating effect exerted by conformity on the attitude-intention path confirms the amplifying role played by trends and lifestyles on consumers' food buying choices.

Originality/value

This study contributes to the food and consumer behaviour literature in being the first exploring the moderating role played by conformity in inducing non-vegan consumers to buy vegan food. Environmental, animal, spiritual and health concerns are investigated from the non-vegan perspective.

Details

British Food Journal, vol. 124 no. 1
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 1 February 2000

Heather C. Anderson and Deborah J.C. Meyer

Pre‐adolescents (children between the ages of eight and 12) are becoming increasingly important in today's market segment, in terms of both absolute size and spending power…

1688

Abstract

Pre‐adolescents (children between the ages of eight and 12) are becoming increasingly important in today's market segment, in terms of both absolute size and spending power. Although much research is available concerning adolescent consumer behaviour, very little is known about pre‐adolescent consumer behaviour. The purpose of this research was to examine the extent to which normative and informative conformity issues affect the purchase of apparel products by pre‐adolescents. Results from the 200 pre‐adolescents interviewed indicate that: —as pre‐adolescents age, social conformity influence increases; —both males and females are concerned that others like the clothing they purchase, and purchase clothing to look like peers; —they purchase clothing to conform with both social and organised groups; —they most often observe informational clothing behaviours from peers, athletes, entertainers and siblings. This study revealed that pre‐adolescents begin to use clothing to conform to peer groups as early as age eight, a finding never before reported.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 4 no. 2
Type: Research Article
ISSN: 1361-2026

Keywords

Article
Publication date: 9 May 2008

Hye‐Jung Park, Nancy J. Rabolt and Kyung Sook Jeon

Since South Korea has widened its market doors to global trade, demand has been continuously on the rise for foreign luxury brands, especially from young South Korean consumers

17583

Abstract

Purpose

Since South Korea has widened its market doors to global trade, demand has been continuously on the rise for foreign luxury brands, especially from young South Korean consumers. This study aims to identify the determinants of young South Korean consumers' purchasing intentions toward foreign luxury fashion brands and their relative importance.

Design/methodology/approach

The data used in this study were gathered by surveying university students in Seoul, South Korea using convenience sampling, and 319 questionnaires were used in the statistical analysis. In analyzing data, factor analysis, correlation, and regression were conducted.

Findings

The results showed that all determinants, except for vanity, were significantly related to the purchasing of foreign luxury fashion brands. Regarding their relative importance, purchasing frequency was the most influential factor followed by conformity, age, consumer ethnocentrism, social recognition, and pocket money, in that order.

Originality/value

For the luxury brand marketers, practical implications of why young South Korean consumers have increasing demands for foreign luxury brands, the potential market growth, consumer profiles, and marketing strategies were discussed.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 12 no. 2
Type: Research Article
ISSN: 1361-2026

Keywords

Book part
Publication date: 26 February 2013

Sangah Song, Heechong Lee and Kyulim Kim

This study explores how young, adult millennials address a series of tensions between autonomy and conformity issues in different situations. The main finding is how consumers

Abstract

This study explores how young, adult millennials address a series of tensions between autonomy and conformity issues in different situations. The main finding is how consumers negotiate to release tension by combining and adapting culturally established fashion discourses to achieve their objective at a satisfactory level. The research describes six photos of three participant-observers in “dress-down” and “dress-up” occasions. The study applies a confirmatory personal introspection (CPI) method (including visual auto-driving and member checks) to analyze fashion discourses. The main findings include tension descriptions when the hegemonic look is not the one that the consumer expected according to the situation. Through this tension consumers choose between conformity and autonomy. Consumers often express resistance to dominant fashion norms and negotiate key existential tensions. The study contributes to (McCracken, G. (2008). Transformations. Bloomington, IN: Indiana University Press.) post-modern transformation proposals and builds from Goffman's (1959) presentation of self in everyday life – the self is indeed porous and encourages excursions in and out as McCracken (2008) suggests.

Details

Luxury Fashion and Culture
Type: Book
ISBN: 978-1-78190-211-0

Keywords

Article
Publication date: 19 September 2008

Thinada Piamphongsant and Rujirutana Mandhachitara

The purpose of this paper is to examine the relationship between independent and interdependent self‐construal and attention to social comparison information (ATSCI) on…

4711

Abstract

Purpose

The purpose of this paper is to examine the relationship between independent and interdependent self‐construal and attention to social comparison information (ATSCI) on professional career women's fashion clothing conformity.

Design/methodology/approach

A sample of 207 professional career women aged 21‐50 living in London and New York were interviewed using a structured questionnaire via the internet.

Findings

A partial least square analysis found that interdependent self‐construal has strong and positive relationships with ATSCI, and that this construct, in‐turn, has a strong and positive relationship with motivation to conform. Independent self‐construal has a significant, but unhypothesized, relationship with ATSCI. However, independent self‐construal is significantly negatively related to conformity motivation.

Research limitations/implications

A limitation of the study includes the reliance on internet self‐administered data collection method.

Practical implications

The integrations of the individuals into, and their interactions with, the fashion adoption process is a phenomenon very relevant to marketers in identifying patterns of individual and social influences on fashion clothing tastes.

Originality/value

The findings are valuable because they apply, for the first time, four important psychological constructs to the subject field of professional career women's fashion choices.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 12 no. 4
Type: Research Article
ISSN: 1361-2026

Keywords

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