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Article
Publication date: 8 November 2011

Soo In Shim and Yuri Lee

This study seeks to examine the effects product presentation types on consumer's perceived risk reduction about apparel attributes (i.e. silhouette, colour, texture, and…

Abstract

Purpose

This study seeks to examine the effects product presentation types on consumer's perceived risk reduction about apparel attributes (i.e. silhouette, colour, texture, and fit), and the effect of 3D virtual models' body shapes on consumer's perceived risk reduction about apparel fit. Internet shopping trust and consumer's actual body size have been considered as moderating variables, respectively.

Design/methodology/approach

Three types of web sites were developed for the experiment. Participants were recruited by a survey firm, explored the web sites, and filled out online questionnaires.

Findings

3D virtual models significantly reduce perceived risk about the four apparel attributes more than 2D images. Especially, they are effective to reduce perceived risk about apparel fit when their bodies represent a consumer's actual body shape.

Originality/value

This study verifies the informative role of 3D virtual models in apparel shopping. The implications related to the usage of the technology and the suggestions for future research are discussed.

Details

International Journal of Retail & Distribution Management, vol. 39 no. 12
Type: Research Article
ISSN: 0959-0552

Keywords

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Article
Publication date: 4 January 2013

Kandasamy Subramani and Venugopal Haridoss

The purpose of this paper is to present the single sampling attribute plan for given acceptance quality level (AQL) and limiting quality level (LQL) involving minimum sum…

Abstract

Purpose

The purpose of this paper is to present the single sampling attribute plan for given acceptance quality level (AQL) and limiting quality level (LQL) involving minimum sum of risks using weighted Poisson distribution.

Design/methodology/approach

For the given AQL and LQL, sum of producer's and consumer's risks have been attained. Based on weighted Poisson distribution, the sum of these risks has been arrived at, along with the acceptance number and the rejection number. Also, the operating characteristic function for the single sampling attribute sampling plan, using weighted Poisson distribution, has been derived.

Findings

In the final inspection, the producer and the consumer represent the same party. So, the sum these two risks should be minimized. In this paper, the sum of risks has been tabulated using weighted Poisson distribution for different operating ratios. These tabulated values are comparatively less than the sum of risks derived using Poisson distribution.

Originality/value

The sampling plan presented in this paper is particularly useful for testing the quality of finished products in shop floor situations.

Details

International Journal of Quality & Reliability Management, vol. 30 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 17 February 2012

Bruce C.Y. Lee

Innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. Service innovation offers…

Abstract

Purpose

Innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. Service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users' unwillingness to accept and use available systems. This research aims to use the concept of Reasoned Action Theory to further examine consumer attitudes toward service innovation and its antecedents.

Design/methodology/approach

By focus group discussion and literature review, a conceptual model with six postulated hypotheses is proposed. The Electronic Toll Collecting (ETC) system launched by the Taiwanese government is selected as the service innovation to test the model. A structured questionnaire is designed to collect field data. The structural equation model with LISREL VIII program is used to estimate the structural coefficients and to test the hypotheses.

Findings

The results show that perceived ease of use, perceived price fairness, risk averseness and satisfaction with existing service significantly influence consumer attitude, and then influence consumer's intention to adopt service innovation.

Practical implications

Before introducing a service innovation, the service provider must seriously consider the possible difficulties of usage and risk from the consumer's perspective.

Originality/value

Compared with product innovation, research focusing on service innovation is relatively scarce. Services have specific characteristics of intangibility, inseparability, heterogeneity and perishability. Hence, the factors influencing the consumer adoption of service innovation may be different from those of product innovation.

Details

Journal of Services Marketing, vol. 26 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

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Article
Publication date: 31 December 2015

Venugopal Haridoss and Kandasamy Subramani

– The purpose of this paper is to present the optimal double sampling attribute plan using the weighted Poisson distribution.

Abstract

Purpose

The purpose of this paper is to present the optimal double sampling attribute plan using the weighted Poisson distribution.

Design/methodology/approach

For the given AQL and LQL, sum of producer’s and consumer’s risks have been attained. Based on the weighted Poisson distribution, the sum of these risks has been optimized.

Findings

In the final inspection, the producer and the consumer represent the same party. So, the sum these two risks should be minimized. In this paper, the sum of risks has been tabulated using the weighted Poisson distribution for different operating ratios. These tabulated values are comparatively less than the sum of risks derived using Poisson distribution.

Originality/value

The sampling plan presented in this paper is particularly useful for testing the quality of finished products in shop floor situations.

Details

International Journal of Quality & Reliability Management, vol. 33 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 1 June 2015

Rambalak Yadav, Vikas Chauhan and Govind Swaroop Pathak

The purpose of this paper is to understand the consumer’s intention toward internet banking adoption in Indian context by combining two theories; theory of planned…

Abstract

Purpose

The purpose of this paper is to understand the consumer’s intention toward internet banking adoption in Indian context by combining two theories; theory of planned behavior (TPB), technology acceptance model (TAM) and an additional construct, i.e. perceived risk.

Design/methodology/approach

A questionnaire based survey was conducted to collect responses from young consumers (210 usable responses). Data were analyzed using structural equation modeling to evaluate the strength of relationship.

Findings

The result shows that perceived usefulness, attitude, subjective norm and perceived behavioral control significantly influences the consumer’s intention to adopt internet banking whereas perceived risk failed to show any significant influence over intention to adopt internet banking.

Research limitations/implications

The study is limited to young consumers (i.e. professional students) only. Further, the study concerns itself with consumer’s intention not actual behavior.

Practical implications

The finding will be useful for bank officials for devising strategies and policies related to internet banking in the Indian scenario.

Originality/value

The paper is one of the initial attempts in Indian context to understand the consumer’s intention to adopt internet banking by combining TPB and TAM theories.

Details

International Journal of Bank Marketing, vol. 33 no. 4
Type: Research Article
ISSN: 0265-2323

Keywords

Content available
Article
Publication date: 24 March 2021

Ilenia Confente, Ivan Russo, Simone Peinkofer and Robert Frankel

While remanufactured products represent an increasingly researched phenomenon in the literature, not much is known about consumers' understanding and acceptance of such…

Abstract

Purpose

While remanufactured products represent an increasingly researched phenomenon in the literature, not much is known about consumers' understanding and acceptance of such products. This study explores this issue in the context of the theory of perceived risk (TPR), investigating return policy leniency and distribution channel choice as potential factors to foster remanufactured products' sales.

Design/methodology/approach

This research utilizes an experimental design composed of a pre-test and a scenario-based main experiment to explore how return policy leniency might mitigate consumers' perceived risk and how their related purchase intention differs across two types of retail distribution channel structures (i.e. brick-and-mortar vs. online).

Findings

The investigation into the efficacy of return policy leniency within two retail distribution channel settings (i.e. brick-and-mortar vs. online) illustrates that providing a lenient return policy is an effective “cue” in increasing consumer purchase intention for remanufactured products. While prior literature has established that consumers value return policy leniency for new products, the authors provide empirical evidence that this preference also applies to remanufactured products. Notably, that return policy preference holds true in both channel settings (i.e. brick-and-mortar vs. online) under consideration. Additionally, and contrary to the authors’ predictions, consumers perceived remanufactured products sold via both channel settings as equally risky, thus highlighting that both are appropriate distribution channels for remanufactured products. Finally, while research on new products provides some initial guidance on consumer perceptions of quality and risk, the study provides empirical evidence into the difference of perceived risk with regard to new versus remanufactured products.

Originality/value

By employing the TPR, this research explored the role played by two supply chain management related factors (returns policy and channel structure) in reducing consumer's perceived risk and increasing purchase intention. In doing so, this study answers the call for more consumer-based supply chain management research in a controlled experimental research setting.

Details

International Journal of Physical Distribution & Logistics Management, vol. 51 no. 4
Type: Research Article
ISSN: 0960-0035

Keywords

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Book part
Publication date: 30 June 2000

William A. Barnett, Yi Liu and Mark Jensen

Abstract

Details

The Theory of Monetary Aggregation
Type: Book
ISBN: 978-0-44450-119-6

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Article
Publication date: 9 March 2015

Yongqing Yang, Yong Liu, Hongxiu Li and Benhai Yu

– The purpose of this paper is to examine and quantify how various uncertainties result in different perceived risk dimensions that hinder mobile payment (m-payment) acceptance.

Abstract

Purpose

The purpose of this paper is to examine and quantify how various uncertainties result in different perceived risk dimensions that hinder mobile payment (m-payment) acceptance.

Design/methodology/approach

An uncertainty-risk-value framework was proposed based on perceived risk theory, prospect theory, and perceived value theory. Structural equation modeling method was used to test the research model.

Findings

Perceived information asymmetry, perceived technology uncertainty, perceived regulatory uncertainty, and perceived service intangibility are confirmed as the main determinants of perceived risk, while perceived performance risk, perceived financial risk, and perceived privacy risk were found to have strong negative effects on perceived value and acceptance intention.

Practical implications

The findings may help businesses and policy makers better understand the sources of perceived risk and help support the development of appropriate strategies to mitigate the risk concerns consumers have regarding m-payment.

Originality/value

Although the hindering effects of perceived risk regarding m-payment acceptance have been confirmed in previous studies, the sources of perceived risk were rarely investigated. By examining the determinants of perceived risk in m-payment acceptance, this paper offers insights into how consumers perceive risks when adopting new innovations. Additionally, it bridges the gap between the antecedents and consequences of perceived risk.

Details

Industrial Management & Data Systems, vol. 115 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 1 February 1991

K. Govindaraju and K. Subramani

A table and a procedure are given for finding the single‐sampling quick switching system for which the sum of producer′s and consumer′s risks is minimum for specified…

Abstract

A table and a procedure are given for finding the single‐sampling quick switching system for which the sum of producer′s and consumer′s risks is minimum for specified Acceptable Quality Level and Limiting Quality Level.

Details

International Journal of Quality & Reliability Management, vol. 8 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 1 March 1990

C. Raju

A procedure for designing chain sampling plans, ChSP‐1, is described for situations where one of the parameters, the sample size, is fixed. The procedure involves…

Abstract

A procedure for designing chain sampling plans, ChSP‐1, is described for situations where one of the parameters, the sample size, is fixed. The procedure involves minimisation of the sum of the producer′s risk and consumer′s risk with due weights. Expressions have been derived under binomial and Poisson models, for the parameter i , using which one can obtain the plan for desired values of AQL/LQL weights and sample size. Examples are also given.

Details

International Journal of Quality & Reliability Management, vol. 7 no. 3
Type: Research Article
ISSN: 0265-671X

Keywords

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