Search results

The study aims to explain the communicative basis of conflicts in which actors stand in opposition in defining a negotiated situation and to deepen knowledge of environmental conflict development, in particular on how frames are (re)shaped through discursive choices in interaction.

This study adopts an interactional approach to framing and 1) identifies the frames shaped and reshaped in four environmental debates and 2) analyzes how framing activities affect the course of the debates.

This study contributes to understanding 1) the interactive nature of conflicts; 2) how the reception and interpretation of issue framing depends on the surrounding identity and characterization framing and 3) how framing activities, like identity work, emotional alignment and reframing, can affect the course of environmental debates toward polarizing or bridging.

On a methodological level, this study contributes to communication research by applying methodologies for investigating framing processes on a micro-level. This study investigates interactional framing, considering the perspectives of frame strategists engaging in issue arenas. The study provides an in-depth discourse analysis of the debates but lacks an overview on the entire issue arena regarding this conflict.

Skilled actors span boundaries by articulating issue frames that accommodate opponents' concerns and values while demonstrating the added value of the new frame, adjusting identity work in favor of relations with opponents. Furthermore, calibrating emotional intensity offers opportunities to mobilize support.

This research investigates which communicative competences are essential to act adequately in environmental conflicts, given their intractable nature, and suggests opportunities for cocreation by making discursive choices. This approach helps to uncover the micro-processes that escalate and de-escalate a conflict.

This study was an initial exploratory test of the relationship between disputants' interpretation of an ongoing conflict (i.e., dimensions of conflict frame), their conflict management objectives, expectations regarding settlement, and features of the dispute context. Fifty undergraduate students and the individuals with whom they were having a conflict were asked to describe the conflict they shared Each subject's conflict description was given a score for each of the dimensions of conflict frame (i.e., relationship vs. task; emotional vs. intellectual; compromise vs. win). Results suggest that conflict frame scores relate to features of the dispute context. Specifically, disputants with a relationship, intellectual frame were also likely to believe that the conflict had developed over a long period of time and involved a number of issues. Disputants with emotional, compromise frames felt that the conflict had surfaced suddenly and involved a number of issues. An emotional, win perspective was most typical for disputants who viewed the conflict as serious or intense. A second set of results suggest that disputants with a relationship perspective are more concerned about procedural issues while those with a task frame focus on distributive goals. In addition, disputants typically share the same frame on the relationship vs. task dimension and the compromise vs. win dimension, but are less likely to do so on the emotional vs. intellectual dimension. Finally, when disputants share a win as opposed to a compromise perspective, their joint expectations regarding outcome increase suggesting an overconfidence bias.

The purpose of this paper is to identify the roles of trait affectivity and momentary moods in conflict frames and conflict management. This paper goes beyond affect induction and focuses on the affective – rather than rational – antecedents of the choice of conflict management strategy.

This paper adopts a within- and between-person approach and uses hierarchical linear modeling to test the hypotheses with group-mean centering. Over the course of 12 days within a three-week period, the authors collected participants’ momentary moods and how they thought about and would respond to conflict scenarios. Data were gathered from 1,545 observations, involving 180 individuals.

After controlling for anger raised from the conflict scenario, both positive trait affectivity and positive momentary moods were found to be positively related to a compromise frame. Surprisingly, neither negative trait affectivity nor momentary mood was related to the win frame. A compromise frame predicted a cooperative strategy, and a win frame predicted a competitive strategy. The relationships between trait and momentary affects and conflict management strategy were partially mediated by conflict frame, but only for positive affects.

If seeking a constructive resolution, choose the right person (i.e. an individual with positive trait affectivity) and the right moment (i.e. the individual is in a positive mood state) to communicate disagreements.

This paper sheds light on the prediction of conflict frame and conflict management behavior by testing trait affectivity and momentary mood simultaneously.

Frames play a central role in how parties to a conflict make sense of their situation and how they interact. How they interact in turn affects possible outcomes. This article addresses a set of challenges to teaching about frames, framing, and their link to conflict assessment, and offers a web‐based solution that addresses some of these challenges. The training material incorporates aspects of simulation exercises and case stud‐ies to create a realistic environment in which students conduct assessments of conflict dynamics and frames. This free, publicly‐available product can be integrated into in‐class training modules, assigned as an out‐of‐class project, or explored through individual study. The materials allow for self‐pacing, backtracking, review, and repeated tries, made possible by the web medium.

The purpose of this paper is to explore how framing of conflict in different phases is constructed and how the specific framing affects the development of the conflict and its management in the farmer–herder conflict in the Asante Akyem North District of Ghana.

The study area is Agogo which falls within the Asante Akyem North District in Ghana. The study used a qualitative approach whose philosophical ontology and epistemology believe that meaning is constructed (interpretivism). It further used a case study design using in-depth interviews, focus group discussion and observation guide. Purposive and snowball sampling techniques were used to select the respondents. The data were analysed using the thematic analysis approach. Ethical considerations such as informed consent, willingness and anonymity of respondents were duly respected.

The findings highlighted that the conflict actors formed frames such as identity-relational, affective-intellectual and negotiation-win frames as the drivers of the conflict. In this conflict, the farmers who are indigenes and custodians of the land feel more potent over the transnational migrants who are pastoralists and argue that the herdsmen be flushed out without negotiation.

To the best of the authors’ knowledge, this is one of the papers that bring to light the psychological dimension of the causes of the farmer–herder conflict in Ghana.

Two distinct literatures have investigated the impact of negotiator frames. Both literatures demonstrate that negotiator frames significantly influence both bargaining behavior and negotiated outcomes. These two literatures, however, offer completely different conceptualizations of what negotiator frames actually are. In this article we classify these two conceptualizations as reference frames, the referent‐dependent perception of outcomes, and conflict frames, a multi‐dimensional orientation toward conflict. We report results from an experiment that links these two types of frames. We find that loss‐framed negotiators adopt conflict frames that are more win‐oriented and task‐oriented than the conflict frames gain‐framed negotiators adopt. Our results offer insight into the frame adoption process and have implications for dispute resolution and negotiation practice.

The purpose of this paper is to offer greater insight in the role of blogs in the creation of a more transparent news media system and a more democratic political reality.

Framing theory is employed as a conceptual tool to re‐interpret existing evidence of the performance of news blogs during situations of political conflict and war. A theoretical analysis is developed setting out the premises of the challenge that blogs can pose to the framing of conflict by mainstream media. The analysis incorporates empirical examples of reporting conflict and war in the blogosphere. Finally, with the aid of international relations theories, the role of blogs is evaluated in terms of the political transparency and accountability they could offer during conflict and war.

The analysis demonstrated that by promoting alternative and progressive voices, blogs have the capacity to shift the power over framing away from the usual sources in the news reporting of political conflict and turn the media system into a greater constraining factor for governments than even before.

The paper presents a novel approach to the interaction between blogs and mainstream media by combining theories from the disciplines of communications and international relations. The analysis generated a hypothesis that can be empirically assessed with the investigation of the framing output of influential news blogs and mainstream news media during political conflict and war.

Purpose – This study draws on conflict management literature to examine service recovery by service organizations and its effect on the important marketing outcomes of customer perceptions of service quality (satisfaction, trust, attribution/praise, and value) which influences customer retention rate (loyalty) and thus firm profitability.Design/methodology – Data from 412 banking customers are first employed to test the study’s model, and the results are subsequently cross-validated using a sample of 421 health-care customers.Findings – In services marked by moderate to low customer contact (i.e., task oriented) such as banking, effective conflict management tends to increase customer satisfaction, trust, and perceived customer value. It also has a positive effect on customer loyalty, albeit mediated by the above three variables. However, in high contact service contexts (i.e., personal oriented) like health care, conflict management seems to have relatively weak direct and indirect effects on customer loyalty.Research limitations/implications – The single country (Malaysian) origin of the present study’s data suggests the need for corresponding research in a Western context, where customers likely have different service expectations. Additionally, the research scope could be extended to focus on the relational nature of conflict management (the way in which a conflict is framed and resolved) in service recovery and how this moderates the relationship between perceived service quality and customer loyalty. The bi-industry approach taken in this research could also be extended to other low- and high-contact service sectors.Practical implications – Service organizations may benefit from training their employees on conflict management, honing skills in sensing and halting potential customer conflicts, and instituting a rapid and procedurally robust conflict resolution mechanism.Value/originality – This research is the first to examine firm’s conflict management across two service sectors. It contributes to theory by situating conflict management at the crux of the service failure/recovery relationship quality debate and underlining its relevance for a range of desired outcomes namely, customer satisfaction, customer trust, customer value attribution or customer praise, and customer loyalty.

Groups often perpetuate conflict by developing and enforcing hostile, dehumanized, and objectified images of the “other” with whom they intentionally engage in conflict. The thesis of this article is that if the double hermeneutics of identity “framing processes” (Lewicki, Gray, & Elliot, 2003) drive the dehumanization of the excluded or enemy other, then these same processes can be a factor in the social reconstruction of another's humanity. Specifically, a model of identity affirmation is posited that can ideally challenge and change the dominant discourses and narratives that go into the in-group's social construction of a dehumanized out-group. As such, the process of identity affirmation is designed to be used to rehumanize a once ethnic, excluded, or even enemy “other.” This model was inspired by, and is applied to, a brief case study outlined in the essay involving the Onondaga Sheriff's Department headquartered in Syracuse, New York, and the Onondaga Indians who are part of the Iroquois Confederacy.

Hit by an unprecedented financial crisis, the Greek society has been also swept away by an acute political crisis, rising political polarisation and social unrest. At the same time, over the last decade, Greece has faced an unparalleled state of emergency, with thousands of refugees and immigrants entering every year and remaining in the country, often in extremely difficult living conditions leading to ‘an exceptional crisis within the crisis’. In fact, during the recent years, immigration and the ‘refugee crisis’ have been among the most controversial topics on the Greek policy agenda and one of the principal issues that shapes public discourse and raises the most questions about social cohesion and the fundamental values of the Greek society. Media representations of the refugee and migrant ‘crisis’ have played a significant role in how this controversial issue is presented in the Greek public discourse as well as in how people perceive and respond to it. Within this context and having as a starting point the theoretical approach of peace journalism, this chapter explores the ways in which four national Greek newspapers portrayed immigration within different periods of the Greek crisis between January 2011 and September 2015. Research results reveal two different periods in the analysed news stories, one between 2011 and 2014, when immigration was portrayed as a ‘domestic problem’ and the other, in 2015, when the situation was designated as a ‘European refugee crisis’. In both cases, however, it was evident that immigration was positioned high on the agenda of the Greek newspapers, despite major political events taking place within the same periods. Findings were presented and discussed on four different but interrelated levels: immigration (1) as a source of conflict and polarisation, (2) as a political issue, (3) through securitisation and victimhood and, ultimately, (4) through a ‘journalism of conventions’ lens, with very important consequences on the quality of information (extensive lack of solutions related to immigration and asylum issues, absence of refugees' voice, insufficient context, among others).