Search results

The purpose of the work is to study the essence of conflict as an economic category through the prism of the existing conceptual issues.

The authors use the systemic approach for comprehensive, structured, and dynamic study of socio-economic systems. Within this approach, the method of classification is used, with the help of which the existing conceptual approaches to treatment of the essence of conflict as an economic category are determined and limited, and the method of comparative analysis, with the help of which the distinguished approaches are compared to each other. The information and analytical basis of the research is materials of the works of international authors on the issues of conceptual study of the essence of conflict as an economic category.

As a result of the research, it is determined that conflict – as an economic category – is described in detail by the concepts of the modern economic theory (e.g., the concept of state regulation of economy, the concept of innovations, and the concept of economic cycles) and is the object of a lot of research. At the same time, conflict – as an economic category – is studied fragmentarily within three alternative approaches – inter-subject, adaptive, and crisis, each of which focuses on a certain manifestation of conflict in economy: contradiction of interests of economic subjects with their interaction, lack of desire of economic subjects to adapt to changes, and failure in the socio-economic system. Within each of the above conceptual approaches to treatment of the essence of conflict as an economic category, reasons and consequences of conflicts are given, and specific managerial tools are offered.

Systemic study of conflict as an economic category, which unified all distinguished approaches, allowed determining conflict as a negative reaction of the economic system or its economic subjects to changes in economic reality, which is expressed at all levels of this system and is subject to management. The offered definition allows specifying the essence of the conflict of economic category and ensuring its systemic research.

International experience (IE) has been acknowledged to be the most useful method for developing global leaders. However, not everyone benefits equally from IE. During the last two decades, our understanding of why this is the case and how global leaders learn from IE has rapidly increased. Several individual and organizational enablers facilitating global leader learning from IE have been identified in the literature, as have learning mechanisms that make such learning possible. However, the literature remains fragmented, and there is a great need to integrate the findings in the field. Therefore, the present paper systematically examines peer-reviewed studies on global leaders' learning from IE published between 1998 and 2019. The study contributes to the extant literature by identifying and integrating individual enablers, organizational enablers, and key learning mechanisms from global leaders' IE and by suggesting topics for future research.

This study explores the relationship between brand image and brand equity in the context of sports sponsorship. Keller's (1993, 2003) customer-based brand equity models are the conceptual inspiration for the research, with Faircloth, Capella, and Alford's (2001) conceptual model – adapted from the work of Aaker (1991) and Keller (1993) – the primary conceptual model. The study focuses on the sponsorship relationship between the New Zealand All Blacks and their major sponsor and co-branding partner, adidas. The sporting context for the study was the 2003 Rugby World Cup held in Australia. Data were collected from two independent samples of 200 respondents, utilizing simple random sampling procedures. A bivariate correlation analysis was undertaken to test whether there was any correlation between changes in adidas' brand image and adidas' brand equity as a result of the All Blacks' performance in the 2003 Rugby World Cup. Results support the view that Keller (1993, 2003) proposes that brand image is antecedent to the brand equity construct. Results are also consistent with the findings of Faircloth et al. (2001) that brand image directly impacts brand equity.

Purpose: The information-intensive nature of the tourism and hospitality industry requires regular communication between firms and customers. Yet, customer service personnel’s high contact levels with customers often lead to customer dissatisfaction arising from embarrassment in emotion-inducing service encounters. Accordingly, such companies have been seeking a cost-effective means of maintaining consistency in customer contact. Thus, it seems that the future of chatbots is here.

Design/methodology/approach: This chapter examines chatbots in two ways: the technical composition and its adoption by tourism firms. The technical perspective is represented by a diagram which espouses the functioning of chatbots from inputs query to output reply. On its adoption by tourism firms, two main organizational theories were proposed.

Findings: While chatbots are diffusing rapidly in other areas, their use in the tourism and hospitality industry remains low. We have examined the role of chatbots in various areas of the tourism and hospitality industry and highlighted the barriers to their successful adoption. By applying a conceptual and theoretical approach, our study used a hybrid of institutional theory and organizational learning theory and diagrammatically espouses how the integration of these theories can aid subsequent studies to understand the environmental and organization-specific factors influencing chatbots adoption.

Research limitations/implications: This study is conceptual, consequently, we recommend future studies to empirical test and validate our proposed conceptual framework.

Originality/value: This study is one of the earliest studies that advances firm-level adoption of chatbots by integrating two key organizational theories.

The primary objective of this research is to conceptualize the integration of enterprise risk management (ERM) as a mechanism to enhance the connection between corporate sustainability (CS) reporting and financial performance. This study suggests that future researchers should validate the proposed conceptualization by conducting a comprehensive content analysis of sustainability reports of Malaysian oil and gas companies. This analysis will allow for the collection of pertinent data regarding CS reporting and ERM implementation. The present study takes a comprehensive approach by integrating legitimacy, stakeholder, and resource-based view (RBV) theories, proposing a robust conceptual design that emphasizes the role of ERM in the connection between CS reporting and firm performance. Drawing on theoretical foundations, this study proposes that CS reporting will have a direct effect on financial performance. Moreover, the integration of ERM serves to strengthen the nexus between CS reporting and financial performance. This study offers valuable insights for stakeholders in the oil and gas sector by providing strategic guidance to enhance financial performance not only through CS reporting but also by implementing ERM. Moreover, the framework proposed in this study is expected to bring tangible and intangible benefits to corporations, including reducing information asymmetry, improving the quality of disclosure, and creating value within the field of CS. The proposed conceptual framework holds great significance as it enhances the applicability of legitimacy, stakeholder, and RBV theories, while also creating value for stakeholders through CS reporting and the adoption of risk management practices to enhance financial performance.

The significant contribution and relevance of Comparative and International Education (CIE) mainly depends on how closely it studies the interplay between society and education, considering what is dubbed as the global and the local. Many CIE studies including critical reviews seems to dwell on the topic, purpose, conceptual, and methodological aspects of the field, magnifying what appears to be the global. Our understanding of the role particular sociocultural, economic, and political contexts play in education seems inconclusive. Using appropriate analytical frameworks that delineate society–education dynamics, this study further problematizes the comparative and international elements of CIE area studies, with a focus on context analysis. The critical review considers area studies published over the last seven years in leading CIE journals and answers this question: How and to what extent do CIE area studies operationalize context analysis? The aim is not so much to bring consensus but to further highlight tensions and issues in conducting context-sensitive comparative and international education studies. The findings indicate that CIE research over the last seven years does not seem to live up to the expectation of producing meaningfully contextualized knowledge. The role of context analysis in CIE research seems ill defined and practiced. Alternative explanations for this and considerations for further scholarship are discussed.

Purpose of This Chapter: This study examines the relationship of ambidextrous leadership with employee voice behaviour, underscoring the intervening role of employee thriving.

Design / Methodology / Approach: This study proposes a conceptual framework based on an extensive literature review using the conservation of resource theory, social exchange theory, and the broaden-and-build theory of positive emotions.

Findings: This study demonstrates that employee thriving act as an underlying mechanism explaining the relationship between ambidextrous leadership and employee voice behaviour.

Research Limitations: Being a conceptual study, the proposed framework lacks empirical validation.

Practical Implications: Organizations should focus on leaders with flexible behaviours who understand situational necessities to adopt diverse leadership styles and contribute to employee thriving.

Originality: This is one of the first studies to propose the role of ambidextrous leadership in impacting and enhancing change in employee voice through employee thriving at work. By introducing a framework that delves into the unexplored territory of ambidextrous leadership, acting as a catalyst for enhancing employee voice via the lens of employee thriving. This study provides a fresh perspective and adds value to the evolving conversations around employee voice behaviour.

This chapter is aimed at the elimination of contradictions and the development of a strong and transparent theoretical basis for studying information economy, with the goal of determining the basic characteristics of information economy and compiling its conceptual model.

The research methods include the methods of systemic, logical, structural and functional analysis, synthesis, induction, deduction, method of modeling socioeconomic systems, and method of graphical presentation of information. The authors also use the noosphere research method that allows for the viewing of the information economy as a noosphere and studying the role, interdependencies, and results of interaction between its components – the technosphere, sociosphere, and economic sphere.

As a result, the authors develop and present a graphical conceptual model of information economy, in which the noosphere is in the form of a pyramid. The pyramid is based on technosphere – spheres of economy in which information and information and communication technologies are produced, which provides technological support for information economy. The pyramid’s center is occupied by sociosphere – information society – which is the social core of information economy, in which the constant exchange of electronic information between economic subjects in information economy and outside of it due to its openness takes place. The pinnacle is occupied by economic sphere – economic tip of information economy – in which information and information and communication technologies are used in economic activities, and informatization (transfer into electronic form) of all spheres of economy takes place. The flows of resources and information move from the foundation of the pyramid to its pinnacle, due to which the target result is maximized – intensity of creation and effectiveness of using new information – which is knowledge and technologies.

The authors recommend the use of the presented graphical illustration for studying the conceptual model of information economy.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

At the beginning of the nineties, the Danish construction market was in the midst of a severe slump (Eurostat, 1995). At the same time, the German market was beginning to boom, due to the process of unifying the two German states (European Construction Research, 1995). Because of the poor home market circumstances, many Danish construction industry actors, including individual architects and architectural firms, attempted to find work in Germany (Halskov, 1995). However, the aspirations of most of these actors were dashed. By 1996, many of the largest Danish civil engineering and contracting firms had lost billions of Danish kroner, and a great number of small firms, typically architectural firms or subcontractors in the construction process, had also experienced severe losses, some of which had jeopardized the very existence of these firms (ibid.). This turn of events surprised both insiders in the Danish construction industry and the general Danish population as both groups believed that Denmark has high construction standards and that the most of the firms that had attempted operations in Germany were technically competent and had sound domestic business policies.