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Article
Publication date: 1 October 2018

Hadi Balouei Jamkhaneh, Javad Khazaei Pool, Seyed Mohammad Sadegh Khaksar, S. Mohammad Arabzad and Reza Verij Kazemi

The application of automated systems is rapidly increasing in different industries and organizations. In this regard, computerized maintenance management systems (CMMS

Abstract

Purpose

The application of automated systems is rapidly increasing in different industries and organizations. In this regard, computerized maintenance management systems (CMMS) using information technology play an important role in the automating production systems. The purpose of this paper is to investigate the impacts of CMMSs and relevant supportive organizational factors on the effectiveness of total productive maintenance.

Design/methodology/approach

This study is classified as a quantitative survey-based research using structural equation modeling. The scope of the study includes manufacturing companies in Iran. A total of 125 questionnaires from 60 companies were collected from January to March 2014 to help validate the conceptual model and test the hypotheses.

Findings

The results support the concept CMMSs positively relates to relevant supportive organizational factors (resource allocation, decision-making structure, senior management support, employees’ involvement and effective instruction) on the effectiveness of total productive maintenance. The relevant supportive organizational factors can also be seen as the predictors of CMMSs.

Originality/value

This study integrates the CMMSs and relevant supportive organizational factors in a robust model to examine the effectiveness of total productive maintenance. This study also examines the impacts of CMMSs and relevant supportive organizational factors on total productive maintenance which seems to not be done previously.

Details

Benchmarking: An International Journal, vol. 25 no. 7
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 5 August 2014

Phillip Tretten and Ramin Karim

The purpose of this paper is to explore and study the aspects of usability related to eMaintenance solutions. The study aims to expand the domain of eMaintenance by…

Abstract

Purpose

The purpose of this paper is to explore and study the aspects of usability related to eMaintenance solutions. The study aims to expand the domain of eMaintenance by increasing the usefulness of the computerized maintenance management systems (CMMS) through improved usability.

Design/methodology/approach

The paper opted for an exploratory study using interviews, one expert focus group discussion, and observations.

Findings

The paper provides insights on specific usability characteristics that can be adapted to eMaintenance solutions for industrial usage, e.g. aviation and process industry. The findings show that the current implementations of eMaintenance solutions in CMMS, in many cases, suffer from an insufficient level of usability. This has led to usability issues resulting in errors and mistakes. The result is a call for a more user-based focus, in which, the system needs to be easily understood, easily navigated, containing the necessary information to conduct maintenance tasks, tracking of the work conducted and who was involved, and the system needs to be compatible with other systems so that necessary information can be accessed via the CMMS.

Research limitations/implications

Because of the chosen research approach, the research results may lack generalizability. Therefore, researchers are encouraged to test the proposed propositions further.

Practical implications

The paper includes implications for the development of a CMMS, which could have positive effects for maintenance tasks.

Originality/value

This paper fulfills an identified need to study how CMMS actually fulfill the task they are designed to do.

Details

Journal of Quality in Maintenance Engineering, vol. 20 no. 3
Type: Research Article
ISSN: 1355-2511

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Article
Publication date: 14 March 2019

Katrine Mahlamäki and Marko Nieminen

The purpose of this paper is to identify details of technological, organizational and people (TOP) factors affecting maintenance technicians’ use of computerized

Abstract

Purpose

The purpose of this paper is to identify details of technological, organizational and people (TOP) factors affecting maintenance technicians’ use of computerized maintenance management systems (CMMS) in manual collection of asset data.

Design/methodology/approach

In addition to TOP factor details, results from six case studies in Finland, India and the Caribbean are presented. Interviews and observations clarify the role of TOP factors in CMMS use in industrial maintenance.

Findings

In total, 17 detailed TOP factors are identified and criteria for analyzing CMMS contexts with them are defined. Analyzing the cases with these factors reveals that technicians who collect good quality data have received good training and instructions for the CMMS, are competent, and understand how manually collected data benefits them in their own work. However, even these sites struggle with the usability of the CMMS.

Research limitations/implications

The 17 TOP factors and the criteria for CMMS evaluation extend understanding on context and usability in manual data collection. Case study method does not imply the relative importance of the TOP factors, which calls for future research using quantitative methods.

Practical implications

Management can use the criteria to analyze the context of manual data collection for improvements, e.g., in CMMS usability.

Originality/value

Insights from industrial environments and a new way of studying contextual factors of CMMS use are presented. The results extend a data quality research framework with details to manual data collection and define the TOP factors in CMMS context.

Details

Journal of Quality in Maintenance Engineering, vol. 26 no. 1
Type: Research Article
ISSN: 1355-2511

Keywords

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Article
Publication date: 3 February 2012

Fahriye Uysal and Ömür Tosun

The purpose of this paper is to provide a structured methodology to permit the optimal selection of the best‐suited computerized maintenance management system (CMMS

Abstract

Purpose

The purpose of this paper is to provide a structured methodology to permit the optimal selection of the best‐suited computerized maintenance management system (CMMS) software within maintenance information technologies.

Design/methodology/approach

The analysis has been executed adopting a multi‐attribute decision‐making methodology, namely the technique for order preference by similarity to an ideal solution (TOPSIS). For the selection process, 17 criteria under five main heading have been defined. Data obtained from questionnaires and interviews with the company's maintenance managers have been used in fuzzy TOPSIS.

Findings

The application of the proposed approach allows the maintenance practitioners to concentrate on a limited subset of CMMS applications and to compare their actual capabilities in order to select the right one, rather than considering only their purchase cost.

Research limitations/implications

Comparisons with other multi‐attribute decision‐making techniques such as AHP (analytic hierarchy process) and ELECTRE (elimination and choice expressing reality) under fuzzy conditions can be done for further research.

Practical implications

This paper is a very useful source of information both for maintenance managers and stakeholders in making decisions about the selection of CMMS software.

Originality/value

This paper addresses CMMS software evaluation and selection criteria for practitioners and proposes a new multi‐attribute decision‐making methodology, hierarchical fuzzy TOPSIS, for the problem.

Details

Journal of Manufacturing Technology Management, vol. 23 no. 2
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 5 December 2018

Zul-Atfi Ismail

The purpose of this paper is to focus on the development of an integrated computerised maintenance management system to improve the information storage of design and…

Abstract

Purpose

The purpose of this paper is to focus on the development of an integrated computerised maintenance management system to improve the information storage of design and construction, diagnostic and defect risk assessments on IBS building through the integration of building information modelling (BIM).

Design/methodology/approach

The methodology used interviews with the IBS building client/maintenance contractor in Malaysia to gather information about maintenance management problems, approaches to address problems, information and communication technology implementation and use of emerging technologies, in addition to prototyping a system development life cycle for system development.

Findings

Relevant process flowchart documents of system development were obtained from the case study and reviewed to assist in providing an automation technique for decision-making and structural defect diagnostic operation through the integration of Visual Basic.Net, MS Access and Autodesk Revit software.

Originality/value

This research focuses on automatic bidirectional communications between an Expert System and BIM on a database level. Adoption of the approaches suggested in the research will enable the system to promote the development of zero IBS building maintenance.

Details

International Journal of Building Pathology and Adaptation, vol. 37 no. 3
Type: Research Article
ISSN: 2398-4708

Keywords

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Article
Publication date: 5 March 2020

Zul-Atfi Ismail

The purpose of this paper is to discuss the system approaches and their application for managing IBS building in the context of Malaysian maintenance practice. Currently…

Abstract

Purpose

The purpose of this paper is to discuss the system approaches and their application for managing IBS building in the context of Malaysian maintenance practice. Currently, the maintenance management method has affected the efficiency of the complex and high-rise industrialised building system (IBS) building maintenance management in Malaysia. Many issues such as poor service delivery, limited budgets, less competent staff and defect repetition emerged because of the usage of conventional method applications (paper-based form). The data revealed that the practice of maintenance management for complex and high-rise IBS buildings needs to be digitalised.

Design/methodology/approach

This qualitative research was carried out by conducting literature review and semi-structured interviews. Eight major maintenance organisations were selected based on a conventional method of practice in managing maintenance for complex and high-rise IBS buildings. The computerised system was developed using a data flow diagram and coding. Subsequently, the prototype system was tested.

Findings

By having this prototype system, the defect diagnosis and decision-making process become easier, faster and cost-effective in facilitating the maintenance assessment, defect diagnosis and control in relation to IBS building structure components.

Originality/value

In conclusion, the prototype system may improve the effectiveness of maintenance management practices for IBS building structure components in reducing defect design risks such as design calculation error to provide high-quality IBS building structure components for a safe and healthy environment.

Details

Facilities , vol. 39 no. 3/4
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 21 May 2020

Zul-Atfi Ismail

The current maintenance management method affects the efficiency of the complex, high-rise industrialised building system (IBS) building maintenance management projects in…

Abstract

Purpose

The current maintenance management method affects the efficiency of the complex, high-rise industrialised building system (IBS) building maintenance management projects in Malaysia. The usage of a conventional system (paper-based reports/unsystematic database) has various drawbacks, such as IBS component aesthetic and structural defects which occur repeatedly in the building and maintenance of conventional building, lack of integration between maintenance systems and lack of the intelligent capabilities of linking defect diagnosis operations in maintenance affecting various building elements with IBS component defect knowledge. Thus, the purpose of this paper is to focus on the development of a mechanism to improve IBS component defect knowledge transfer in IBS building maintenance projects through the integration of building information modelling (BIM).

Design/methodology/approach

Eight clients/maintenance contractors were selected based on the major problems of using a conventional system to investigate the maintenance management practices in each complex and high-rise IBS building.

Findings

The findings indicated that several computerised systems such as Building Automation System and Supervisory Control and Data Acquisition System are used by a client/maintenance contractor. Moreover, BIM technology awareness was found to be limited, with no implementation in IBS building maintenance till now. The results of this case study were used as a foundation for the development of a prototype system using Computerised Maintenance Management System, Expert System and BIM.

Originality/value

The development of this new system improves IBS component diagnosis knowledge integration with the BIM technology.

Details

International Journal of Building Pathology and Adaptation, vol. 39 no. 1
Type: Research Article
ISSN: 2398-4708

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Article
Publication date: 1 November 2003

Oscar Fernandez, Ashraf W. Labib, Ralph Walmsley and David J. Petty

Competitiveness has forced companies to improve the overall performance of the business. In the area of maintenance, much has been written about strategies, such as total…

Abstract

Competitiveness has forced companies to improve the overall performance of the business. In the area of maintenance, much has been written about strategies, such as total productive maintenance or reliability centred maintenance, in order to increase the reliability and therefore capacity of the industrial plants in their quest for world‐class maintenance. However, if a strategy is to be effective, it must be supported with an invaluable resource, information. In the present work, the role of computerised maintenance management systems (CMMSs) is discussed as a powerful tool necessary for obtaining information from raw data and support the decision‐making process. Furthermore, a CMMS has been designed, developed, customised and implemented for a disc brake pad manufacturing company based in England. In addition, a maintenance maturity grid has been proposed to support the CMMS implementation. The grid shows that the complexity of the CMMS will increase as the maintenance function moves from a reactive to a proactive culture. The implemented CMMS aims to reduce total downtime and frequency of failures of the machines by improving the efficiency and effectiveness of the maintenance force. The computer program simplifies and reduces the time of data capture compared to the currently used paper‐based reporting system. It also provides the maintenance planners with a platform for decision analysis and support often ignored in the commercial CMMSs available in the market.

Details

International Journal of Quality & Reliability Management, vol. 20 no. 8
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 December 1995

G.A. Bohoris, C. Vamvalis, W. Trace and K. Ignatiadou

Details how Land‐Rover was one of the leading companies in the UKto adopt total quality management (TQM). Shows that in order to provideboth effective and efficient…

Abstract

Details how Land‐Rover was one of the leading companies in the UK to adopt total quality management (TQM). Shows that in order to provide both effective and efficient maintenance in accordance with TQM needs, Land‐Rover (LR) reintroduced in 1994 total productive maintenance (TPM) in its manufacturing plant in Birmingham, UK. TQM is not possible without TPM so demonstrates how, in order to achieve its goals, TPM in LR is assisted by a computerized maintenance management system (CMMS). Describes in full the implementation steps of TPM, the difficulties encountered, and the usefulness and necessity of a computerized maintenance management system (CMMS) for the successful implementation of TPM in LR.

Details

Journal of Quality in Maintenance Engineering, vol. 1 no. 4
Type: Research Article
ISSN: 1355-2511

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Article
Publication date: 27 March 2009

Mirka Kans

Maintenance management information technology (MMIT) systems have existed for some 40 years. The purpose of this paper is to investigate the advancement of these systems

Abstract

Purpose

Maintenance management information technology (MMIT) systems have existed for some 40 years. The purpose of this paper is to investigate the advancement of these systems and compares the development of MMIT with other corporate information technology (IT) systems.

Design/methodology/approach

This paper is a literature study of 97 scientific papers within the topic of MMIT in the period 1988 to 2003. Additional readings have been made in books covering MMIT.

Findings

The paper finds that the focus of MMIT has changed in several aspects during the 40 years that have been investigated; from technology to use; from maintenance function to maintenance as an integrated part of the business; from supporting reactive maintenance to proactive maintenance; and from operative to strategic maintenance considerations. Advancements in MMIT have in general followed the development of corporate IT.

Research limitations/implications

Further studies to cover application‐specific development, for instance the use of decision support systems within maintenance management and to cover literature after 2003, are of interest.

Practical implications

Knowledge about the development of MMIT adds to the understanding of today's computer applications for maintenance management, which is crucial for every maintenance manager using or purchasing MMIT. The findings could be used as a means to identify the future trends of MMIT, as well as possibilities and problems with the new technology, tools, techniques and methods.

Originality/value

Papers dealing with the development of maintenance management IT are scarce and this paper represents the first full review of MMIT so far.

Details

Journal of Quality in Maintenance Engineering, vol. 15 no. 1
Type: Research Article
ISSN: 1355-2511

Keywords

1 – 10 of 192