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The purpose of this study is to investigate the influences of system and instructor factors on e‐learning effectiveness under the interactions of computer self‐efficacy. In this study, the factors of the e‐learning system are functionality, interaction, and response. The factors of the e‐learning instructor are attitude, technical skills, and instructional method. The moderating effects of learners' computer self‐efficacy are examined.

The study surveyed general employees in the financial services industry in Taiwan. A questionnaire was developed to measure participants' perceptions. Four hundred questionnaires were sent out, and 362 were returned. Of these, 314 were valid, leading to a return rate of 78.5 percent.

The results of data analysis indicate that both system and instructor factors have significant positive influences on e‐learning effectiveness. Learners' computer self‐efficacy has a moderating effect on the relationship between system functionality and training effectiveness. The higher the computer self‐efficacy, the stronger is the relationship between functionality and effectiveness, and vice versa. However, computer self‐efficacy does not have a significant moderating effect on the relationship between other independent variables and training effectiveness.

Since both system and instructor factors have positive influences on e‐learning effectiveness, HRD managers need to pay more attention to issues in both areas. High computer self‐efficacy can result in better training effectiveness; therefore, it is necessary to pay attention to enhancing employee computer skills and their confidence in using e‐learning.

Undergraduates use electronic library resources for academic activities. However, literature has revealed that undergraduates’ use of electronic library resources is low in Nigeria owing to attitude, computer literacy and information retrieval skills, while little attention was given to computer self-efficacy. This paper aims to examine computer self-efficacy as a predictor of undergraduates’ use of electronic library resources in federal universities in south-west Nigeria.

The descriptive survey research design was adopted. Multi-stage sampling method was used to select 1,526 undergraduates from the population size of 30,516 from six federal universities in south-west Nigeria in four faculties (Arts, Engineering/ Technology, Science and Social sciences) and three departments from each of the faculties (English, History and Philosophy; Electrical and Electronics Engineering, Civil Engineering and Mechanical Engineering: Economics, Sociology and Psychology). Data were collected using a questionnaire and were analysed using descriptive statistics, mean and standard deviation, Pearson’s Product Moment Correlation, hierarchical and regression analyses at 0.05 level of significance.

There was a significant relationship between computer self-efficacy and use of electronic library resources (r = 0.13, p < 0.05). The result of the analysis showed that computer self-efficacy influenced undergraduates’ use of electronic library resources in federal universities in south-west Nigeria.

The data for the research were obtained from undergraduates in the selected faculties in the six federal universities except for two faculties which did not have some departments that were common to the selected faculties.

The findings indicated that computer self-efficacy improves the use of electronic library resources for academic purposes. It therefore encourages the library management to provide the necessary support and training for the undergraduates to acquire the technical skills required for the acquisition of computer self-efficacy. This has greater influence on undergraduates’ ability to use the computer maximally to access electronic library resources for academic purposes.

It will improve the undergraduates’ use of electronic library resources for academic purposes. This implies that the undergraduates will have access to information around the world that could be useful for development in and around their locality which will become easily accessible. Also, in this era of computer, it will encourage reading culture among undergraduates. This could inform policymakers on the need to provide more electronic library resources for libraries.

The study provides original data on computer self-efficacy as a predictor of undergraduates’ use of electronic library resources in federal universities in south-west Nigeria. This can provide valuable indicator for library managements considering enhanced utilisation of electronic library resources.

The purpose of the present study was to expand the knowledge of student computer competencies and IT self‐efficacy in two LIS departments in Greece.

The participants in the study were students in the two LIS departments of the Technological Educational Institutes (TEI) situated in Thessaloniki and Athens, Greece. The survey was addressed to sophomores, juniors and seniors, because IT courses are taught after the first year of study. The instrument of the survey was a structured questionnaire comprising three parts, measuring a total of 48 variables.

The levels of students' IT self‐efficacy is rather high, while the mean score of computer competence indicates a rather low level of perceived ability in using computers. Students were more competent in using e‐mail and Facebook, as well as using the internet for personal purposes. IT self‐efficacy and perceived computer competence were positively related to the frequency of use of certain electronic activities and previous PC/internet experience. In addition, the frequency of IT use was a strong predictor of IT self‐efficacy, and both frequency of use and experience were predictors of computer competence. The findings also suggested that increased levels of self‐efficacy and computer competence were associated with higher grades.

By being aware of the factors that predict self‐efficacy and perceived ability, educators in both LIS departments can design instruction or other interventions in a way that will boost self‐efficacy beliefs. Such an approach is likely to increase the acceptance and use of IT and help LIS students meet the learning objectives of IT courses.

The primary purpose of this paper is to test and augment the original technology acceptance model (TAM) with three external variables: computer attitude, computer self‐efficacy and personality to study the use of the internet of the business executives not addressed previously.

The study is based upon survey approach to collect the primary data from 105 business executives selected randomly. The study tests and augments the proposed model by using structural equation modeling techniques and explained 42 percent of the variance as shared by the three variables. The final model has shown the influence of computer attitude and self‐efficacy on the TAM component. Finally, perceived usefulness (PU) directly affects the executives' use of the internet.

The results show that computer attitude has a significant effect on perceived ease of use (PEOU). Whereas, computer self‐efficacy has significant but negative effect on PU and has a positive and significant effect on PEOU.

The study has its own limitations and suggests that with the inclusion of some more variables R² could be enhanced and would be further improved by controlling the response biasness due to the self‐reported items. The study also lacks direction in assessing the problems faced by the executives at the inter‐organizational level.

The study has practical significance as at the inter‐organizational level these external variables are under the direct control of the top management and by capitalizing on them through structured training program improved self‐efficacy and by adding variety to the task of executives, the management could further expedite the use of the internet.

This preliminary work adds value to the existing knowledge and supports the previous work that PU belief segments have relationship to predict the behavior intentions to use the technology. The study concludes that business executives consider ease of use as a fundamental belief that helps them to achieve the usefulness component of the technology.

The purpose of this paper is to examine the impact mechanism of organizational culture (OC) on Enterprise Resource Planning (ERP) user’s explicit and tacit knowledge-sharing behavior in the context of enterprise systems usage.

Drawing from social cognitive theory, the authors developed a comprehensive model that integrates OC, computer self-efficacy and employees’ knowledge-sharing behaviors. In total, 343 valid questionnaires were collected from ERP users of 115 firms and structural equation modeling technique was used to test the model.

Empirical results suggest that hierarchical culture that focusses on efficacy and uniformity is positively related with employees’ explicit knowledge sharing; group culture that focusses on trust and belonging is positively related with employees’ tacit knowledge sharing, and their relationship is fully mediated by employees’ computer self-efficacy. In addition, computer self-efficacy also partially mediates the relationship between rational culture and employees’ knowledge sharing.

This study provides guidelines for top managers to enhance employees’ computer self-efficacy and facilitate employees’ knowledge-sharing behavior by developing appropriate type of OC.

This study unpacks the mediating mechanism between OC and knowledge sharing, and contributes to the academic research of knowledge management in the context of enterprise systems assimilation.

Venting negative emotions on social networking sites (SNS) has become a growing phenomenon among dissatisfied customers. Drawing on social cognitive theory (SCT), the purpose of this paper is to explore the effects of personal outcome expectations and computer self-efficacy on the posting of negative behavior and its impact on venting negative emotions on SNS.

Structural equation modeling was conducted, and 342 dissatisfied customers in Taiwan made up the sample.

This study found that both personal outcome expectations and computer self-efficacy positively affect the posting of negative behavior, which increases the effect of venting negative emotions. Moreover, gender moderates the relationships between the variables in the proposed model.

A bias may exist because sampling was conducted through an online survey on a specific website. This study extended the SCT model by adding the effect of venting negative emotions to the original model and suggested that researchers take gender into consideration when developing consumer complaint theories.

This study suggested that service providers need to detect negative statements and take action before these statements lead to switching behavior among dissatisfied customers. Moreover, “webcare” is recommended as an effective tool to counter negative comment effects among those exposed to complaints on SNS.

This study advanced the understanding of SCT for dissatisfied customers posting negative experiences in the context of SNS.

The impact of technology on the health and well-being of workers has been a topic of interest since computers and computerized technology were widely introduced in the 1980s. Of recent concern is the impact of rapid technological advances on individuals’ psychological well-being, especially due to advancements in mobile technology that have increased many workers’ accessibility and expected productivity. In this chapter we focus on the associations between occupational stress and technology, especially behavioral and psychological reactions. We discuss some key facilitators and barriers associated with users’ acceptance of and engagement with information and communication technology. We conclude with recommendations for ongoing research on managing occupational health and well-being in conjunction with technological advancements.

Despite the ever-increasing importance of cultivating information, communication and technology literacy skills among college students, they have yet to be related to comprehensive measuring instruments. A glance at the empirical literature reveals that most pertinent scales have been confined to measuring Internet literacy skills, whereas educators in the 21st century advocate an inclusive conceptualization of ICT literacy. Such a comprehensive conceptualization embodies technical, critical, cognitive and emotional competencies. Additionally, more empirical evidence is needed to indicate gaps in testing measurement invariance of ICT literacy scales across genders or cultures. To that end, the current study aims to adapt and cross-validate an ICT literacy self-efficacy scale across gender by testing the measurement invariance using a multiple-sampling confirmatory factor analysis (MCFA). Furthermore, the current study aims to verify the ICT literacy self-efficacy scale's psychometric properties to establish its construct validity and understand the scale's underlying factorial structure.

The current study has administered the scale to a cross-sectional sample of 3560 undergraduate students enrolled in six universities in the Sultanate of Oman.

The results have revealed that the ICT literacy self-efficacy exhibits satisfactory indices of construct validity. On the other hand, the results of MCFA demonstrate that the differences in the goodness of fit indices between the nested models and the baseline model were below the cut-off criterion of 0.01, indicating invariance. Therefore, the scale has proved to be amenable for comparing genders on their ICT literacy self-efficacy using an one-way multivariate analysis of variance.

The study has several implications for research and pedagogical practices. The study provides empirical evidence for establishing ICT literacy self-efficacy as a distinct high-domain construct of task-specific self-efficacy beliefs.

When organizations implement a new information system (IS), they often experience users' resistance behaviors. This study explored the effects of IS self-efficacy, perceived ease of use, perceived usefulness, and anxiety on resistance to IS change within the hospitality domain. It also compared these relationships before and after completing e-learning courses for a new IS.

Survey responses were gathered from current and future hospitality employees. All hypotheses were tested via confirmatory factor analysis and structural equation modeling.

The results demonstrated that (1) IS self-efficacy had significant effects on both perceived usefulness and perceived ease of use of IS; and (2) IS anxiety had a significant impact on resistance to IS change, both before and after completing the e-learning courses. The results also showed that self-efficacy had a significant effect on anxiety and, in turn, resistance to change, after completing the e-learning courses, but not prior to the training.

This study addressed the lack of theory-driven empirical research on predictors of user resistance to IS change, based on social cognitive theory, technology acceptance models, and user resistance research.

Based on the findings, hospitality operators and vendors can focus on improving factors influencing user adoption of a new IS when they design and implement it. Operators can design better change management strategies to reduce resistance to IS change.

Few investigations have been conducted to explain the relationships among the aforementioned factors, before and after completing e-learning for a hospitality IS.

This paper aims to examine relationships between attitude, self-efficacy and subjective norm with library patrons’ behavioural intention to use public computing facilities at a library.

Data were collected from 200 undergraduate students enrolled at a higher learning institution in the Federal Territory of Labuan, Malaysia, via a structured questionnaire comprising closed-ended questions. A structural equation modelling technique using Analysis of Moment Structures (AMOS) computer software version 21 was used to examine the stability of the model with the data and to estimate impacts among factors instantaneously.

The results show that library patrons’ behavioral intention to use public computing facilities at the library is widely affected by subjective norm factor, i.e. influence of the support of family members, friends and neighbours. Using public computers in a library helps them to be more independent in completing their assignments and conducting research collaboration, checking email messages, social networking and performing other online tasks.

The findings of this study provide a better understanding of factors likely to influence library patrons’ behavioral intention to use public computing facilities at a library. It also offers valuable insights into factors which university librarians need to focus on to improve library patrons’ behavioral intention to actively use public computing facilities at a library for quality information retrieval.

This study replaces perceived behavioral control with self-efficacy in the framework, as it overlaps with the concept of self-efficacy to provide more variance in behavioral intention to use public computing facilities at a library, which has been marginally researched in the Malaysian context.