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This paper describes the key technological trajectories and their potential effect on the expansion of mobile Internet applications. The initial success of entertainment content in Japan in 1999 caused manufacturers to introduce phones with color displays, polyphonic tones, cameras, and Java programs, and these functions are supported by other technological improvements like faster microprocessors, larger memory, and faster network speeds. Coupled with an evolution in user behavior, these technologies are making the phone a portable entertainment player, a new marketing tool for retailers and manufacturers, a multi‐channel shopping device, a navigation tool, a new type of ticket and money, and a new mobile intranet device. These trends will have a large impact on competition in the global mobile phone market as dominant designs emerge at the global level.

Speculation as to the impact of UNIX systems is rife throughout the industry. Interest in the final outcome is not confined to the major manufacturers. Software developers are experiencing significant demand from users anxious to reap the benefits of true applications portability. The benefits of UNIX are felt on a very broad front. It is not only developers who will make significant savings: users, no longer constrained by proprietary restrictions, will have a far greater choice of both hardware and software products. However, UNIX is not a perfect operating system. Its limitations are generally well known, and the long‐standing debate on which standards will finally be adopted seems no nearer resolution. But it is only a matter of time before the age of true applications portability finally dawns.

The advancement of human knowledge is the result of evolution of human capabilities for absorbing, developing and processing human intelligence, and perhaps just as equally, on the human capability to develop symbols and artifacts for assisting in the creation, diffusion and sharing of knowledge. These artifacts not only have evolved in their sophistication and ability to help human knowledge enterprise, but also they have become embedded in the knowledge networks and the global knowledge enterprises. The universal knowledge architecture today can be best represented as a set of interconnected networks linking the neural networks of our brain with our organizational, institutional, professional and societal networks, and the networks of knowledge artifacts. Within this context the knowledge enterprise is viewed as a sustaining quest for sense making through the human to human process for scaffolding of knowledge where the knowledge artifacts play quintessential and inseparable roles. The effectiveness of our efforts in developing and implementing the knowledge artifacts or management tools depends to a large extent on our ability to refocus the design context of these tools as artifacts, from an information centric paradigm to one of knowledge within the context of a sense‐making paradigm.

A slowed rate of market growth, industrial over‐capacity, increased competition: these are just three “trend drivers” towards relationship marketing. Philip Kotler, one of the world’s leading marketing thinkers, has brought the philosophy of relationship marketing to bear on a key issue for marketing strategies, that of customer retention.

This paper explores the implications of using Apple co-founder and former CEO Steve Jobs as a “paradigm case” of transformational leadership by comparing the practical metadiscourse of remembrances published at the time of his passing to the theoretical metadiscourse of transformational leadership. The authors report the frequency of transformational leadership characteristics that appeared in characterizations of Jobs in the months after his passing in October 2011. Results show that people do remember Jobs as a leader, and as one who possessed three key personal characteristics of a transformational leader: creative, passionate, and visionary. People also remembered Jobs as an innovator, which is not typically associated with transformational leadership but which does reflect the discourse of the consumer electronics industries upon which he had an impact. However, the results also show that two important interpersonal characteristics of a transformational leader were absent in the remembrance discourse: empowering and interactive. The authors discuss the implications of the two missing terms for pedagogy and theorizing, including how problematizing Jobs as a paradigm case might lead to fruitful discussions about the importance of a transformational leader’s engagement with followers.

RECENTLY Thomas Waide & Sons Ltd, a Leeds firm of colour printers, Rcelebrated their centenary and published a book recording their 100 years of existence.

The purpose of this study was to examine hospitality revenue management (RM) research in the recent decade, to identify emergent issues/topics and suggest directions for future research.

A systematic process of literature review involving content analysis was adopted. The process involved searching for published articles in three major online databases for hospitality and tourism journals, evaluating and selecting the relevant articles, analyzing and synthesizing the findings of the selected papers and organizing the findings to determine what is known and what is yet to be known.

The paper established a broad range of topics that have engaged the attention of hospitality and tourism researchers in contemporary times. These topics were structured into seven major themes constituting the core activities of hospitality RM process and another eight themes covering the factors influencing the practice of RM.

The classification of the literature into core activities of RM process and factors influencing RM serves as a useful guide for practitioners and academics to trace relevant literature on various aspects of RM and to visibly notice the gaps in the existing literature.

By developing an RM framework and using it to evaluate existing literature, this study brings cohesion into the hospitality and tourism RM literature.

The purpose of this article is to survey areas of admiration, anguish, and anticipation in higher education.

The article takes the form of a reflective essay.

There is much to admire about higher education; much that causes anguish; and much to anticipate in the years ahead.

This is an original approach and an original piece of work.

Blockchain is increasingly being considered for applications in operations and supply chain management. However, evidence from practice is still scarce on why, where and how organizations seek to apply the technology in the supply chain across different industries. The study develops a comprehensive framework to enhance understanding of the application areas of blockchain technology in the supply chain, as well as organizations' motivations in seeking blockchain solutions and relevant contingency factors influencing applications.

The authors investigate 50 use cases of blockchain applications in the supply chain, covering six industries. Contingency theory is applied in conducting a qualitative textual and correlation analysis to identify and compare blockchain adoption motivations, application areas and contingency factors across different industries.

The analysis develops an evidence-based framework that captures ten principal motivations in seeking blockchain solutions, three main blockchain application areas along with important application sub-categories and five clusters of contingency factors that influence blockchain deployment and its uses in different industrial sectors.

The study expands the limited cross-sectoral research on blockchain applications and motivations in the supply chain. Using contingency theory, it presents a comprehensive framework that captures the drivers and factors relating to blockchain adoption in the supply chain in a nomological network. The study lays the foundation for further theoretical perspectives and empirical research to investigate relevant sectoral characteristics and their importance for different types of blockchain application in the supply chain.

The study informs practitioners about potential supply chain application areas that can be enhanced through blockchain technology, taking account of the specific characteristics of their products, business and manufacturing processes, supply network configurations, industry standards, regulations and market demand.

The study is the first to provide cross-sectoral evidence on the relevance of organizations' motivations and numerous contingency factors on blockchain application areas in the supply chain.

In today’s global business environment, business learners and employees must adapt to ever-changing challenges. Active learning strategies like case-based learning and think-pair-share may be used in any business course, as they engage learners, may meet Association to Advance Collegiate Schools of Business standards and assist with employer needs through knowledge and skill enhancement in critical thinking, decision-making, problem-solving and collaboration. The purpose of this paper is to provide business instructors with three activities that are easily modified. The activities promote workforce skills and encourage reflection activities as an assessment. The intent of each scenario is to present solution-driven methods by which business challenges may be assessed and resolved.

Section 2 offers a literature review on case-based learning and think-pair-share. Section 3 includes three case-based activities that instructors may implement. Section 4 sets forth student assessment findings and a conclusion.

The findings demonstrated that learners reported positive benefits of case scenarios and think-pair-share on their ability to make business decisions, critically analyze, solve business problems and collaborate. Reflective observation was an insightful tool in assessing comprehension and skill-building for 68 learners in two sections of fall 2019 Legal Environment of Business courses. The contribution to literature is primarily practical. The activities foster educational effectiveness by stimulating learners to practice critical employment skills. The results also show that satisfaction, intensifying students’ engagement, enhances the educational effectiveness of the courses.

This study provides three original case-based activities with suggested content, handouts that may be copied for class use, instructor preparation, learning outcomes, objectives and assignment procedures.