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Consumer health literacy is a necessary skill in all facets of library work, from reference desk to programming to website development. In this chapter, the authors present key terms in the domain of health literacy; challenges and controversies in research and public library practice; and findings from a recent study of public library workers meeting consumer health information needs. Finally, the authors present examples of National Library of Medicine (NLM) initiatives for public libraries and public librarians focusing on bridging health literacy gaps. Socially disadvantaged groups who are the most affected by health disparities tend to be those who are lower-income, have less education, and are not White. The combined effects of environment and socioeconomic status mean that these communities have particular, highly local challenges in addressing their health issues, as individuals and as a population. Health literacy can serve as the enabling factor in obtaining quality health information, navigating healthcare, and seeking better health. To support the public, NLM and its National Network of Libraries of Medicine have placed a strategic emphasis on public libraries in order to develop long-term partnerships. The goals of these partnerships are to support staff development and programming, and to promote resource-sharing about programs and activities focusing on health information. Public libraries are everywhere and open to all. This makes them the ideal community agency to reach out to the public and implement national information initiatives.

Based on the premise that computers have now become cultural and cognitive artifacts with which and not from which learners interact on a daily basis, this chapter focuses on best practices in preparing and engaging digital natives to become tomorrow’s leaders of a global knowledge economy that is increasingly dependent on electronic modes of communications. Using a study based on online tools in a writing course taught at the University of Victoria (Canada), we take a qualitative interpretative stance to explain the opportunities and challenges of learning and teaching in such environments. We comment on such aspects as the need to properly address learner’s functional skills (or lack off), the various tools that can be used to engage and motivate learners, and the need to go beyond methods based on delivery in order to better focus on the development of multiliteracies, in particular critical literacy and functional literacy. Our argument, grounded in cognitive and sociocultural theories of learning, favors an interdisciplinary approach while focusing on disciplines that are typically housed in the humanities, in particular second language academic programs. Our discussions and conclusions move from these case studies to a more general reflection on the extent to which electronic environments are reshaping higher education.

Purpose – The purpose of this chapter is to assess the avenues through which traditional notions of information literacy skills shape oral communication curriculum and to identify steps that can be taken to transform the experience of students in the public speaking classroom so that they are offered an opportunity to develop understandings of how they use information to learn.

Approach – This chapter engages in an analysis of teaching materials and best practice scholarship used in the traditional college public speaking classroom. An informed learning perspective is applied to this corpus to identify the ways in which an information literacy skills approach is reflected in current practice.

Findings – The analysis highlights the prevalence of an information literacy skills approach throughout the oral communication curriculum. Textbooks, assignment types and guidelines, along with grading rubrics and instructor feedback all perpetuate a skills approach. Outside class support, including peer tutors and library instruction, also contribute to a focus on information literacy over informed learning.

Implications – Informed learners are better prepared to engage and apply information across contexts and to use information to continue learning. Informed learners are reflective on the knowledge they gain through information use. Therefore, this chapter concludes that public speaking courses, along with the communication centers and libraries that support oral communication instruction, should embrace an informed learning approach to the development of course materials, assignments, and teaching.

Originality/value – Suggestions for reframing public speaking curriculum and support from the informed learning perspective are provided.

This chapter presents results of a survey conducted over the summer of 2009 to 1485 libraries that serve populations of 25,000–100,000 in the United States about Internet connected public access computers and e-government. The methodology used was a mixed-methods questionnaire using 33 closed ended and three qualitative questions. The main finding was that public library staff do not have enough training in e-government and government documents to help patrons with their questions on these topics. Another aspect of the survey was to find out whether public libraries plan, fund, and allocate monies for computer hardware and software in their budgets.

The limitation of the research was the size of the libraries and the results can only be generalized to this group of libraries. There could be a bias by size of library and the way the questions were worded. The practical implications of the research indicate that future librarians in library and information science programs are unaware of the need to take either government information or e-government courses. Recent emerging roles for the public library includes being the freely available place to access e-government information in lieu of the actual federal, state, or local agencies.

Research finds that various demographic factors, such as race, gender, education, and income, are associated with disparate health outcomes. Health literacy is an asset that can help consumers exert greater control over their health. The rapidly evolving information landscape can be overwhelming for consumers seeking health information. Users may not be aware of the influence of power, prestige, and money in funding, designing, creating, and disseminating information to consumers. Information professionals have an important role to play in providing health information to their users. Proponents of critical information literacy argue that librarianship must evolve beyond supporting the status quo and assist users in understanding the political and commercial forces that can shape the options available to users. Health-literate individuals can also be empowered to challenge the social determinants of health and support policies that would lead to more significant health equity for the whole of society.

This study sought to explore the needs and challenges of public libraries in meeting their users’ health information needs. The study also investigated participants’ perceptions regarding a public library workshop for consumers on the critical evaluation of health information. The study found that while attendance was low, the attendees rated the workshop positively.

The aim of this chapter is to frame the key issues in workplace information literacy. This chapter is the personal experiences and observations of the author with over 30 years of experience in intranets, corporate libraries and product development. The workplace is not a single or uniform population, as can be said broadly about mass markets like consumers, K-12 students, or undergraduate scholars. Workplaces are defined as the workers in both not-for-profit and for-profit sectors who are tasked with running the organization and delivering services to end users like learners, customers, clients, patients, etc. This chapter explores these issues and frameworks through key target audiences in commercial and institutional workplace environments such as:

• Teachers (as opposed to students)

• Faculty (professors as opposed to young scholars)

• Corporate administrators and business decision-makers, executive, professionals, consultants, accountants, auditors, MBAs, managers

• Medical professionals such as doctors, nurses, pharmacists

• Lawyers (in both private practice and internal corporate and government work)

• Engineers

• Creative professions (artists, advertisers, marketers, etc.)

Teachers (as opposed to students)

Faculty (professors as opposed to young scholars)

Corporate administrators and business decision-makers, executive, professionals, consultants, accountants, auditors, MBAs, managers

Medical professionals such as doctors, nurses, pharmacists

Lawyers (in both private practice and internal corporate and government work)

Engineers

Creative professions (artists, advertisers, marketers, etc.)

Forward-thinking companies are interested in promoting Corporate Social Responsibility (CSR) while remaining profitable. Some critics have raised concerns regarding the motivations of companies that engage in CSR, suggesting that inauthentic efforts are little more than “green-washing.” However, when efforts are integrated into the core values of a company, it is likely that CSR can result in important benefits for companies and communities. In this study, we present a case study of Cotopaxi, an outdoor products company located in Salt Lake City, UT. During the early spring and summer of 2016, Cotopaxi developed a computer coding and filmmaking workshop for refugee youth to assist them in learning marketable skills for future employment. During the course of the workshop, the authors volunteered with individuals from Cotopaxi, Adobe, Goldman Sachs, and local universities to assist in the workshop. We interviewed volunteers to determine what motivated them to participate. By analyzing the interviews, we identified three specific volunteer types: Experienced Volunteers, Kindred Spirit Volunteers, and Emerging Volunteers. We suggest that by understanding these volunteer types, organizations can leverage overlapping values between volunteers and the organization to create more authentic CSR efforts.