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This chapter provides a literature review on the topic of emotional intelligence (EI) in the workplace. Quantitative methods were used, with surveys sent to a predetermined sample and processed with the SPSS statistical package. The overall aim of the study was to investigate the effect of EI based on self-awareness, self-management, empathy, and relationship management on work engagement in a public university. One hundred eight professors at the public university. The data for this study were collected by means of a questionnaire. In total, there are 23 questions on a Likert scale. Cronbach's alpha showed that the reliability of the instrument was higher than 0.763. In light of the data, it has been shown that there is correlation between self-awareness, self-management, relationship management, empathy with both work engagement and job satisfaction. Furthermore, the results show that EI is significantly related to both university loyalty and job happiness. Only a conditional link was created between professors' achievements and the success of the public university.

This chapter analyzes the concept of the Center of Government (CoG) and its relevance for the public administration agenda in Latin America. It identifies five key functions of the CoG: strategic management, policy coordination, performance monitoring and improvement, political management, and communications and accountability, and it assesses the region's performance for each of them, citing concrete experiences. The CoG is still an emerging topic for scholars and practitioners in Latin America. Despite the fact that CoGs in Latin America formally recognize most if not all of its five key functions, the region shows a relatively weak performance in practice. Nonetheless, recent innovative experiences show an increased interest in governments to strengthen the CoG and suggest paths that may lead to improved performance.

The CoG may be a relatively new topic in public administration research, but it is not a new phenomenon. It refers to functions that have been performed, and to structures that have existed, for several decades in many countries, including Latin American ones. However, a number of factors have led to an increased relevance of CoG institutions in recent years. The first section of this chapter will attempt to define the concept of “Center of Government”; to enumerate the CoG's main political and technical functions; to describe the typical structures that perform these functions; and to indicate why these institutions play a critical role in current times. Then, Section 2 will discuss how CoG institutions in Latin American countries have been performing their core functions, identifying regional trends and country-level configurations. The political economy of CoG strengthening will also be covered. Section 3 concludes.

The purpose of this chapter is to carry out a theoretical review of the state of the art in relation to Latin American Small and Medium Enterprises' (SMEs) communication practices and Corporate Social Responsibility (CSR) from 2009 to 2016. A range of recently published papers (2009–2016) is retrieved in a literature search of the Web of Science and Google Scholar under keywords such as ‘CSR’, ‘SME’, ‘Communication’, and ‘CSR in Latin America’. This chapter provides information about CSR in SMEs, indicating what can be found on this topic and how the management of CSR communication can help those firms. It also recognizes the lack of any real formation in SMEs to solve their problems in this area. This chapter emphasizes that, in general terms, SMEs are aware of CSR management opportunities but, because of the aforementioned constraints, their current CSR communications practices are absolutely basic and their management is still limited and short-term. Instead of a generalized exhaustive study, this is an approach to develop new studies in the future. It does not contain empirical results but rather practical information for reflections on CSR and communication in Latin American SMEs. A useful source of information for SME managers. CSR communications policies generate no value unless they have been taken into account in the overall design of corporate CSR policy, particularly if there is no clear vision of how new stakeholders may be more valuable strategically than operationally. This chapter fulfils an identified information/resources need and offers indications for future lines of research.