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sGiven the topics covered in the first 11 chapters, it seems a tall order to bring such a large number of topics into a cogent summary. Additionally, the book has introduced three distinct views of risk management – the traditional/technical view, enterprise risk management, and an alternative view that is yet-to-be-fully-articulated. The summary is further complicated by the challenges of managing in complex environments. Nevertheless, an effort should be expected.

Here, the framing of public organisation risk management in practice (which will be applicable to risk management in other public contexts), begins with setting sustainable resilience as the central organising idea. From this come several practical principles that will serve to contextualise a range of specific processes and actions that constitute risk management as understood in the book. This requires some consideration of operational issues – programme implementation tactics, defining particular roles, evaluating outcomes, embedding assessment and analysis, and implementing tools. However, it also discussed somewhat more philosophical issues like the development of ‘network schema’, leadership in complexity, and the twin ideas of innovation and adaptation. Recognising that effective risk management always depends on the particular organisation or situation, a general guide to practice is outlined here.

Systems thinking calls for a shift of our mindset from seeing just parts to seeing the whole reality in its structured dynamic unity and interconnectedness. Systems thinking fosters a sensibility to see subtle connections between components and parts of reality, especially the free enterprise capitalist system (FECS). It enables us to see ourselves as active participants or partners of FECS and not mere induced factors of its production–distribution–consumption processes. Systems thinking seeks to identify the economic “structures” that underlie complex situations in FECS that bring about high versus low leveraged changes. A system is strengthened and reinforced by feedback of reciprocal exchanges that makes the system alive, transparent, human, and humanizing.

In Part I, we explore basic laws or patterns of behaviors as understood by systems thinking; in Part II we examine the basic archetypes or structured behaviors of systems thinking; in both parts we strive to see reality through the lens of critical thinking to help us understand patterns and structures of behavior among systems and their component parts. In conclusion, we argue for compatibility and complementarity of critical thinking and systems thinking to identify and resolve management problems created by our flawed thinking, and sedimented by our wanton assumptions, presumptions, suppositions and presuppositions, biases, and prejudices. Such thinking will also identify unnecessary economic and political structures of the self-serving policies we create, which imprison us.

Two major trends – demographic shifts in the working-age population, and the proliferation of web technologies – are having a profound and generally unrecognized effect on the nature and characteristics of work, and on opportunities for the mature workforce. Key features of the workplace point to seven broad work trends. These trends have significant implications for organizations and for older workers. Six interdependent organizational changes are central to the far-reaching effects on enterprises and operating approaches. These changing work characteristics require certain essential behaviors for mature workers to be successful in the contemporary work environment. Such a dynamic workplace provides opportunity to introduce new thinking and propose new models. Realigning organizational and workforce interests calls for developing solutions beyond the individual level, reorienting enterprise capabilities, and reframing of the organization development practitioner role as work ecosystem advisor. High-leverage strategies and systemic interventions, such as multiconstituent initiatives and action research, can be used to influence constructively the multifaceted world of work.