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Why evaluate quality in Library and Information Science (LIS) schools? From a historical perspective, quality assurance always has been considered a strategic issue by LIS schools for improvement of the teaching and learning experience and for accountability. Internationalization has added a new role to quality assurance in LIS. In terms of the context of the World Trade Organization General Agreement on Trade in Services (WTO-GATS), LIS is increasingly recognized as part of the knowledge sector. The WTO-GATS has approved a multilateral framework that sets out rules for the conduct of international trade in services, including educational services. The GATS includes both general rules—for example, those related to the transparency of trade-related regulations—and a framework for specific commitments under which countries choose whether, and under what conditions, to allow access to their markets for foreign suppliers. The provisions in the GATS related to trade regulations and ways countries choose to allow access to their markets are relevant to the recognition of international standards or qualifications for professionals. Although not mandatory, international standards are encouraged, both for quality assurance of LIS school offerings in general, and for recognition of a specific LIS school outside its home country. Additionally, in the context of an increasingly internationalized job market, employers need reliable information on how to evaluate specific higher education degrees and assess degrees recognized and granted in their domestic market. The goals are to facilitate the mobility of students and to increase employability. The need to reinforce the comparability of higher education internationally through quality assurance systems is now becoming more pressing.

In this chapter, we compare five approaches for assessing competences of higher education graduates. We begin by outlining the main reasons for assessing higher education graduates’ competences. Next, we present a brief definition of competences. This definition is applied throughout the chapter, and forms the framework for comparing various approaches for measuring higher education graduates’ competences, and for discussing their relative strengths and weaknesses. We conclude that the existing approaches for assessing competences are suitable for measuring only one type of competence, that is, either cognitive or non-cognitive, but limited in their capacities to measure both. In the context of changing labor market needs and requirements, it is essential either to use these approaches in combination or to develop innovative methods which are equally suitable for measuring discipline-related as well as more generic competences. In this chapter, we discuss the assessment approaches by mainly focusing on employment-related competences. By employment-related competences we mean both cognitive and non-cognitive aspects of competences, such as personal and social skills, leadership, and communication skills.

Accountability requirements established by state and national mandates have positioned accreditation bodies as overseers of institutional compliance and quality control of teacher preparation programs. These bodies then dictate the procedures and criteria for how preparation programs will prove their competence in the preparation of teachers who are deemed highly qualified. This process of mandated accreditation, by its very nature, is imposed as a top-down structure even when it is couched in bottom-up processes. Nearly all of the institutions indicated that they had some type of bottom-up procedures for meeting the top-down requirements of accreditation. Strategic involvement of faculty from the beginning of the process made “it personal, create[d] faculty ‘buy in’, produce[d] commitment, and thus more investment” (Ackerman and Hoover, St. Cloud State University). As Pierce and Simmerman (Utah Valley University) pointed out that both requiring and allowing faculty participation in the decision making process and development of common goals, this bottom-up tactic helped to establish joint ownership of their faculty in the process. Hutchison, Buss, Ellsworth, and Persichitte (University of Wyoming) also indicated that successful accreditation processes require faculty support and input on both the process and the decisions that are made. Indeed, they acknowledged that their decision to include all college faculty involved with teacher preparation was stressful, but central in yielding positive dividends in the process. Utilizing a bottom-up task within a top-down structure positions stakeholders as worker bees to accomplish a project that may or may not be seen to them as having personal or professional benefit – thus tensions are fostered.

This chapter presents information related to models and frameworks from the perspective of cultural competence in healthcare settings, such as the Joint Commission on Accreditation of Healthcare Organizations, Department of Health and Human Services, specifically the Office of Minority Health and Healthy People 2020. National health-related organizations such as the American Physical Therapy Association and the American Association of Colleges of Nursing provide scaffolding for educating future health professionals regarding providing culturally competent care. Research on effectiveness of professional development and integrating cultural competence into the curriculum will be presented along with suggestions for faculty interested in incorporating these models and practices into their courses.

Higher education (HE) in Slovakia is undergoing a second massive wave of transformation that is a direct post-socialist response to the Standards and Guidelines for Quality Assurance in the European Higher Education Area (EHEA) (ESG, 2015). In Slovakia, these standards have led to the end of the previous accreditation model and the emergence of a new accreditation agency. It is through the new forms of assessment and assessment standards that one can observe the second wave of the neoliberalisation of HE in Slovakia that stems from the Bologna Process (BP). The chapter describes the nature and consequences of this second wave. The question is whether the new accreditation standards in Slovakia take into account the idea of social justice in HE and what type of effects the second wave of ‘Bologna’ neoliberalisation is having on social justice. The chapter relies on a thematic analysis of the following types of documents issued between 2002 and 2020: strategic government documents, internal regulations of the accreditation agency and course accreditation manuals. It compares the discourses on the accreditation criteria in both waves of the neoliberalisation of HE in Slovakia. The results of the analysis show that the meaning of social justice in these discourses lacks the emphasis on the social dimension particularly in the second phase of the BP in Slovakia.

We examine how third party certification with quality management standards and mutual recognition of certification through international agreements of accreditation bodies creates trust between trading partners and increases bilateral trade. We focus on the food, beverage, and tobacco industry and use augmented gravity models for the 2000–2008 period. Our results show that quality management certifications are positively correlated with bilateral trade. Certifications help to reduce information asymmetries and signal commitment to quality production processes. Moreover, our results show that mutual recognition of certification has a positive and significant effect on trade. Members of the mutual recognition agreement for quality management standards have higher bilateral trade flows than non-members. Mutual recognition is in particular beneficial for markets access in high-income countries. We conclude that technical cooperation programs for developing countries’ conformity assessment services might be effective means to increase trade performance of developing countries.

This chapter compares research management and administration (RMA) associations worldwide and the existing professional development frameworks (PDFs) for RMAs. The comparison is based on a study of 22 national, European Union (EU), and international RMA associations/networks which was carried out between April and June 2020 and revised in 2022; it aims at providing a comprehensive overview of skills and competences of RMAs as a profession to enable worldwide benchmarking and analysis.

The benchmarking analysis could provide useful information for those working on the development of professional frameworks training targeted at RMAs, or the recognition of RMA as a profession.

The Western Governors University (WGU) educational model departs from most other postsecondary education models in two principal respects – it operates entirely online and is competency based. In fewer than 10 years, WGU has built a fully accredited (including National Council for Accreditation of Teacher Education accreditation) national teachers college offering 30 different programs to an enrollment of nearly 10,000 preservice candidates residing in all 50 states and several foreign countries. This chapter will describe how the WGU model differs from other institutions and how these differences both simplified and complicated the building of the teachers college, the accreditation process, and obtaining licensure for our students in different states.

This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity and its four capabilities of acquisition, assimilation, transformation and exploitation and their impact on effective knowledge management. All of these capabilities are strategies that enable external knowledge to be recognized, imported and integrated into, and further developed within the organization effectively. The research tests the relationships between absorptive capacity and effective knowledge management through analysis of quantitative data (n = 549) drawn from managers and employees in 35 residential aged care organizations in Western Australia. Responses were analysed using Partial Least Square-based Structural Equation Modelling. Additional analysis was conducted to assess if the job role (of manager or employee) and three industry context variables of profit motive, size of business and length of time the organization has been in business, impacted on the hypothesized relationships.

Structural model analysis examines the relationships between variables as hypothesized in the research framework. Analysis found that absorptive capacity and the four capabilities correlated significantly with effective knowledge management, with absorptive capacity explaining 56% of the total variability for effective knowledge management. Findings from this research also show that absorptive capacity and the four capabilities provide a useful framework for examining knowledge management in the service industry. Additionally, there were no significant differences in the perceptions held between managers and employees, nor between respondents in for-profit and not-for-profit organizations. Furthermore, the size of the organization and length of time the organization has been in business did not impact on absorptive capacity, the four capabilities and effective knowledge management.

The research considers implications for business in light of these findings. The role of managers in providing leadership across the knowledge management process was confirmed, as well as the importance of guiding routines and knowledge sharing throughout the organization. Further, the results indicate that within the participating organizations there are discernible differences in the way that some organizations manage their knowledge, compared to others. To achieve effective knowledge management, managers need to provide a supportive workplace culture, facilitate strong employee relationships, encourage employees to seek out new knowledge, continually engage in two-way communication with employees and provide up-to-date policies and procedures that guide employees in doing their work. The implementation of knowledge management strategies has also been shown in this research to enhance the delivery and quality of residential aged care.