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This chapter lays out the blueprint the Maryland State Library for the Blind and Physically Handicapped followed in meeting the expectations of readers with print disabilities. The chapter also discusses the challenges both state and local public libraries face in meeting the current and future expectations of these clients and presents a scenario of a hybrid service in which state and local public libraries work together to meet client expectations.

Reports the process and strategies the library used to reinvent itself as a community-centered institution. Presents possible approaches for a collaborative, inclusive library service by state/federal sponsored and public libraries.

The Maryland Library successfully met client expectation through creating a community-centered library. Public libraries offer many inclusive services that, combined with the specialized service of a state/federally sponsored library, could provide equitable information access for clients with diverse, individual information needs.

This case study presents a successful library service for a complex, continually changing client population and proposes collaborative partnerships for special and local public libraries.

Communities are at the core of the risk reduction initiatives, since it is related to their lives and properties. There are different ways of putting the term, community based, community centered, community owned, etc. Needless to say, risk reduction initiatives started at the community level. Even before the existence of the states, the communities were the managers and solution providers. They used to take care of themselves individually or collectively. That time, it was not called “community based,” since it was the only option available. After the establishment of the state, the government took the control of disaster risk reduction and failed in several cases. Thus, over the past 30–40 years, the concept of community based or community centered has emerged once again, is now gaining momentum. This means, we are going back to the basics.

The ability to gather, store, and make meaning from large amounts of sensor data is becoming a technological and financial reality for cities. Many of these initiatives are happening through deals brokered between vendors, developers, and cities. They are made manifest in the environment as infrastructure – invisible to citizens and communities. We assert that in order to have community-centered smart cities, we need to transform sensor data collection and usage from invisible infrastructure into visible and legible interface. In this chapter, we compare two different urban sensing initiatives and examine the methods used for feedback between sensors and people. We question how value gets produced and communicated to citizens in urban sensing projects and what kind of oversight and ethical considerations are necessary. Finally, we make a case for “seamful” interfaces between communities, sensors, and cities that reveal their inner workings for the purposes of civic pedagogy and dialogue.

This research aims to understand consumer responses to corporate social responsibility (CSR) during an unprecedented public health crisis. Specifically, two studies were conducted to investigate how companies’ different CSR initiatives in the early stage of COVID-19 would influence consumers’ advocacy intention according to their focus (i.e. targets of institutional CSR). The first study examined the moderating role of individuals’ CSR expectancy on the effects of companies’ CSR initiatives on consumers’ brand advocacy intention. The second study further extends the findings of Study 1 by examining the mediating role of perceived brand motive.

Two between-subject online experiments were conducted to explore the impact of three types of institutional CSR initiatives (i.e. community, employee and consumer-centered CSRs) on brand advocacy. Study 1 (N = 380) examined the moderating role of CSR expectancy in influencing consumer responses to institutional CSR initiatives. Study 2 (N = 384) explored the underlying mechanism through examining the mediating role of a company’s value-driven motivation in the process.

Study 1 indicated that institutional CSR, regardless of type, was more effective in generating a more significant brand advocacy intention than a promotional message, measured as a baseline. The impact of different kinds of institutional CSR on consumers’ brand advocacy intentions was significantly moderated by their CSR-related expectations. Specifically, individuals with moderate to high CSR expectancy showed higher brand advocacy intentions in both consumer- and employee-centered CSR initiatives than the promotional message. In comparison, those with low CSR expectancy only showed higher brand advocacy intentions in the community-centered CSR initiative. In addition, as individuals’ CSR expectations rose, the mediation effect of the perceived value-driven motivation became stronger.

The current study includes guiding principles to help companies effectively respond to COVID-19 as corporate citizens by demonstrating the importance of individuals’ CSR expectancy across three CSR initiatives. This study used real-life examples of how leading companies were stepping up CSR efforts and suggested an approach that aligns CSR behaviors with the urgent and fundamental human needs of COVID-19.

In line with the CSR goal of maximizing benefits for stakeholders, this study’s findings signal that situational changes determine CSR expectations and that companies must be highly susceptible to the changes in consumers’ expectations of CSR and their appraisal process of CSR motives to maximize its CSR value.

The purpose of this paper is to explore the critical interrelationships between poverty, culture and knowledge-based community development.

The traditional approaches to the management of poverty such as infrastructure, literacy and economic aid have failed to deliver and ameliorate the lot of common people. The current paper engages in critical constructivist discourse on poverty as unfolding in the era of knowledge economy and seeks to propose a community focussed knowledge-based development model of human economic and social uplift. This model has three dimensions: community knowledge focus, interactions of local, regional and global knowledge shaping and influencing poverty management and finally collective responsibility (collective commitment) of groups to rid them of poverty trap.

First, this paper looks at the social interconnections of poverty, culture and knowledge-based development in a critical discourse context. Second, it discusses the alternative worldviews of economic development. Third, it questions current epistemological and sociological assumptions of development paradigm.

The paper looks at the issues of poverty, culture and economic development from a critical pluralistic epistemological standpoint. It also questions some of the prescriptive methods of development by poverty experts. It also proposes to effectively explore and integrate different cognitive styles in development discourse and their usefulness and relevance to global development discourse.

An IT rationalist discourse predominates in the e‐government literature. Furthermore, and whenever an alternative and holistic discourse is developed, e‐government evaluation remains mechanistic. E‐inclusion is rightfully advocated as a socially inclusive strategy for e‐government planning and development but it is erroneously considered as a further stage of e‐government development, following the fourth and transactional stage. The paper aims to reconfigure e‐government and e‐inclusion as two parallel processes of government intervention to support a socially inclusive development strategy through a national IT strategy.

This paper reviews the general discourse surrounding e‐government development and implementation, highlighting its mechanistic underpinnings and contrasting it with an inclusive approach to e‐government. The mechanistic discourse of e‐government is analyzed through key constructs that underlie the e‐government concept. Vision and objectives, e‐government evaluation, e‐government models and the enabling role of ICT will be analyzed in view of sorting out the predominance of a mechanistic theme in their elaboration. The synthesis part of this work introduces e‐inclusion based on a more organic and community‐centered approach to e‐government in light of the insufficiencies earlier identified.

Whilst e‐inclusion provides a good platform to pinpoint insufficiencies of the predominant mechanistic approach to e‐government, it remains doubtful whether it could be achieved within the realm of e‐government programs alone.

Models, roadmaps and strategies for e‐inclusion should explicitly outline the premises for a socially inclusive e‐government and not consider e‐inclusion as a further and mechanical stage of the e‐government stage model. E‐government evaluation has to pinpoint the inclusion aspects of existing projects by going beyond mechanistic measurements.

This paper questions a major assumption in the e‐government literature, namely that e‐inclusion follows e‐government. By drawing from the political science literature, it identifies a niche for e‐inclusion which helps reconceptualize it as socially inclusive government rather than a further stage of e‐government.

This paper aims to review the landscape of research in pedagogy and learning that surmounts the challenges of low-tech, information-rich environments during the past decade. It also reviews the methods used, populations studied and places where such research was carried out and proposes a conceptual framework.

A scoping review methodology was used to provide initial, broad insight into the field of learning in low tech environments.

The study found that low tech was not a barrier when it came to effectiveness of pedagogy and learning. In addition, it became apparent that active learning strategies combined with no-tech, low-tech and high-tech resources and strategies can lead to learning environments that are learner-centered, knowledge-centered, assessment-centered and community-centered.

The authors propose the framework for learning in low-tech, information-rich environments, which can be used by researchers, educators, practitioners and policymakers in environments with low technology, or in those with high technology seeking to transfer expertise and technology to these areas.

Examines the unique funding and service model of a successful community‐centered library.

Introduces the history and demographics of San Miguel de Allende, a city in Mexico with a large English speaking population, and outlines how the library maintains its role as community centre.

The San Miguel de Allende library thrives through careful attention to the demographics of the community, an innovative and aggressive approach to funding issues, and an awareness of the need for change. The library collection is the largest bilingual privately funded, publicly accessible library in Mexico. This, along with an extensive scholarship and outreach program to students in both rural and urban areas, is funded by a diverse array of revenue generating efforts including a weekly newspaper, weekly sale of books and household items, a café and gift shop.

The San Miguel de Allende Library models how creativity, strong community responsive and lack of fear of change can build and sustain libraries.

In 2015, the UN General Assembly introduced the Sustainable Development Goals (SDGs). In 2014, in anticipation of the SDGs, the International Federation of Library Associations (IFLA) released the Lyon Declaration, asserting that the right to access information, and the skills to use it, is essential for development. Simply put, there can be no sustainable development without access to information. So, as the world looks toward sustainable development in the information age, what role should libraries play in meeting communities’ needs? Sustainable development, whether on a local or global scale, requires that people have access to information in order to improve their abilities to make informed choices about their lives, livelihoods, and communities. Sustainable development is important for all communities, everywhere, and access to information is just one way libraries can contribute to development initiatives. Libraries, especially public libraries, provide not only traditional access to information but also engaged services and programs that are community centered. This chapter will explore the ways in which the profession at large is plugging into the SDGs, with a particular focus on the work that IFLA is doing to connect libraries to development. It will highlight a specific form of community development – Asset-Based Community Development, which focuses on using the strengths and capacities that already exist in communities of all sizes and economic statuses – as a theoretical and practical model to help librarians understand and leverage their own assets as they collaborate with their communities on building individual and community capacity. It will argue that an asset-based approach to integrating our services into the larger trend of sustainable community development can provide us with both direction for day-to-day engagement with our communities and an important way to reimagine our value.

Economics laboratories have become the primary locations of experimental economics research by the 1990s. They were a result of a decade long development from ad hoc opportune places to dedicated, purpose designed spaces. The distinctive feature of the economics laboratory and its key instrument became networked computers running custom-built software. However, the history of the economics laboratory is not just a history of evolving technology. I argue in this article that it is mainly a history of learning how to build an experimental economics community. Only a functioning community was able to change a physical place to a laboratory space. The distinction between place and space originates in the work of Michael de Certeau and I use it to analyze the evolution of economics laboratories. To this end, I analyze the case of Austin Hoggatt’s Management Science Laboratory at Berkeley in the 1960s as it illustrates the indispensability of creating a community centered on the laboratory. In contrast, the laboratories in Arizona and at Caltech since the 1980s, and in Amsterdam since the 1990s have become successful spaces, because, unlike Hoggatt, they focused equally on community building as on infrastructure and technology. This gave rise to social infrastructure and division of labor in the laboratory space.