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This study investigated the mediations of 125 community mediators in the People's Republic of China. The mediators' reports on two mediations each—one in a community (inter‐family) and one in a family (intra‐family) dispute—indicated the frequency with which they used 33 mediation techniques. In family (versus community) mediations, Chinese mediators were found to rely more heavily upon the techniques of separating the parties, getting assistance from third parties, calling for empathy, stating the other side's point of view, and utilizing logic. As for the strategies (combinations of techniques) employed, we found three distinct ones—separate, analyze together, criticize—in the family mediations. Two sets—reason together and criticize—were detected in the community mediations.

This study examines the impact of mediator style, mediation outcome, and mediator background variables on community mediation participant satisfaction and fairness perceptions along several dimensions. Our data were collected from a community mediation program located in a justice court in the Southwestern United States. During a twelve‐month period, 40 mediation sessions, each involving a single mediator, were videotaped. The 108 mediation participants completed surveys assessing their perceptions of and satisfaction with their specific mediation experiences. The findings indicate important impacts of mediator facilitativeness on all perceptions and of conflict resolution success on satisfaction. Mediator experience impacted perceptions of the mediator; mediator gender and law background had no impacts.

Among the recurrent concerns of urban planners and administrators is the institutionalization of an inclusive, equitable, and effective process of citizen participation. Such is required not only as matter of law but also as instrument of social cohesion. The great majority of urban conduct is a function of voluntarism, consensus, and accommodation. In earlier decades, informal social processes facilitated reconciliation. In more recent decades, formal processes of citizen participation have yielded frustration. For the present decade, both literature and practice suggest a shifting of citizen participation processes toward mediation alternatives. While increasingly popular, all mediation alternatives carry three troublesome concerns: definition of interested parties, openness to information, and role of the public mediator. Unless such alternatives are seen as more inclusive, equitable and effective, they will fail to win social acceptance, leading to increasing community distrust and frustrating the ability to effectively plan and govern urban communities.

This paper aims to present and discuss the findings from a qualitative study of victim-offender mediation meetings in two non-government organisations in Hong Kong between January 2015 and February 2016. It argues that mediators in Hong Kong have a unique interpretation of the criteria for someone to be considered a “macro-community member”. Confucian relational ethics emphasises that everyone lives in a personal nexus and wrongdoings will disturb this nexus. In this specific context, therefore, mediators feel that reconciliation and reparation should be dealt with by the people in the offender’s network while the involvement of unknown macro-community members is discouraged.

The semi-structured interview was adopted for use in this study, and an interview schedule with 12 open-ended questions was prepared as a guideline for conducting the interviews.

Mediators in Hong Kong have a unique interpretation of the criteria for someone to be considered a “macro-community member” Confucian relational ethics emphasises that everyone lives in a personal nexus and wrongdoings will disturb this nexus. Reconciliation and reparation should be dealt with by the people in the network, and the involvement of macro-community members will certainly disturb this network.

This study was conducted by the author between January 2015 and February 2016 for the purpose of obtaining a doctorate. The paper has neither been published previously nor is it under review for publication in any other journal at this time.

Although ethnicity and gender play a significant role in many types of social interaction, little research exists on their importance in mediation. An analysis of community mediation cases (N = 27,852) from New York state demonstrated that, consistent with predictions from criminal justice research, Whites were underrepresented in mediation relative to Blacks and Hispanics, and that females were more likely to participate in mediation as claimants than men. Both ethnicity and gender were related to the type of dispute, degree of violence, intimacy between disputants, source of referral, and mediation outcome. Additional analysis, taking into account source of referral, education, and income level of the claimant, did not fully account for the observed ethnic or gender differences. Results are discussed in terms of reasons why ethnic and gender differences exist in mediation, limitations of demographic data, and areas for future research.

Based on the online brand community, this study focuses on how online brand community experience affects customer voice and discusses the relationship between community engagement and community commitment. Specifically, we examine the mediation effect of community engagement between community experience and customer voice and also the moderation role of community commitment.

The survey data is collected through the online survey of people who participate in the online mobile phone brand community. In total, 369 members of online community users (Huawei and Apple communities) were collected as the research samples. Then the structural equation model analysis was tested through the SPSS 25 and Mplus 7 in a two-stage analysis program.

The results show that (1) customer online brand community experience has a positive impact on customer voice; (2) community engagement mediates the positive relationship between online brand community experience and customer voice; and (3) community commitment plays a moderating role between customer experience and customer voice. Compared with low level customer's community commitment, when customer's community commitment is high, the level of community engagement has a greater mediation effect on the positive relationship between community experience and customer voice.

On the one hand, the model of customer community experience to customer voice built in this paper has not been fully validated. Whether the model can get more robust results needs to be extended to more different community scenarios. On the other hand, this paper is actually cross-sectional data, which cannot strictly reveal the causal relationship. The authors recommend that future research may use other research methods to further reveal its internal mechanism.

This paper shows that customer's community experience has an important impact on customer voice behavior. Among them, information experience and sociability remain as the important factor affecting customer voice behavior, which is quiet important for maintaining brand community and product or service improvement. Brand community managers need to consistently create multiple forms of information presentation and interaction channels to enhance the information and social experience of community members.

First, this paper puts forward a new perspective on customer comments or feedback-customer voice, which provides a solid foundation and reference value for future scholars to explore such important phenomena. Second, the relationship between community experience and customer voice behavior was examined, which enriched the research on community experience and also discovered another positive significance of community experience in community construction. Finally, the authors examine the mediation effect of community engagement on customer voice behavior. Community engagement is one of the important indicators that reflexing community performance, which is of great significance to the brand community.

This study seeks to provide an exploratory analysis of the level of satisfaction of citizens and police officers who participated in police complaint mediation. The New York City Civilian Complaint Review Board's mediation program served as the case sample.

A two‐page questionnaire, of multiple choice and open‐ended questions, was sent to the sample population (N=285) of officers and complainants who either had their cases mediated or fully investigated.

Complainants who participated in mediation were significantly more satisfied with the police complaint procedure, and the NYPD as a whole, than those whose cases were fully investigated. Two major areas of research concern also emerged from the data: a need for an analysis of the cases where complainants wish to avoid face‐to‐face meetings with subject officers, and a clarification of the expectations of mediation participants.

This study's low response rate (18.2 percent) warrants caution in generalizing the findings of this study. Another limitation to this research was the cross‐sectional survey design; a pre‐post survey design would better determine whether the sample bias existed.

This research helps to inform police and civilian oversight officials of the effectiveness of police complaint mediation. In addition, this study highlights areas which merit future investigation.

This paper is the first examination of the satisfaction of police complaint mediation participants in the United States. This research is helpful for police and civilian oversight administrators considering the establishment of such a program, or those seeking the improvement of an existing one.

This study aims to investigate the relationship between perceptions of mediators acting symmetrically (treating parties equally) and transparently (providing an explanation of past or future behavior) with parties’ assessments of the neutrality of their mediator and satisfaction with the mediation process.

This mixed-method study surveyed parties and mediators from 35 naturally occurring mediation sessions at community mediation centers about their perceptions of neutrality, symmetry, transparency and satisfaction.

The results showed that parties overwhelmingly assessed their mediators as acting neutrally. Compared to parties’ assessments of mediator neutrality, mediators rated their own neutrality even higher. Symmetry and transparency were both positively correlated with parties’ assessment of mediator neutrality and also emerged as qualitative themes. Speaking order and talk time did not significantly correlate with perception of symmetry. Overall, symmetry appeared to be a more salient factor in parties’ assessment of mediator neutrality than transparency. Both neutrality and symmetry were positively correlated with party satisfaction with the mediation process, but transparency was not.

The present study provides a foundation for future research in understanding neutrality from both parties and mediators’ perspectives. The primary limitation was a small sample size and possible selection bias in achieving the sample.

The study found that symmetry and transparency are useful strategies for managing party perceptions of mediator neutrality and party satisfaction with the mediation process.

This study is one of only a few empirical research studies that investigated the parties’ perspective of mediator neutrality. The study provides a foundation for future research in understanding neutrality from both parties and mediators’ perspectives.

Research on conflict mediation presents a scattered, piecemeal understanding of what determines mediators’ strategies and tactics and ultimately what constitutes successful mediation. This paper presents research on developing a unifying framework – the situated model of mediation – that identifies and integrates the most basic dimensions of mediation situations. These dimensions combine to determine differences in mediator’s strategies that in turn influence mediation processes and outcomes.

The approach used by this paper was twofold. First, the existing empirical literature was reviewed on factors that influence mediator’s behaviors. Based on the findings of this review, a survey study was conducted with experienced mediators to determine the most fundamental dimensions of mediation situations affecting mediators’ behaviors and mediation processes and outcomes. The data were analyzed through exploratory factor analysis and regression analysis.

The results of the study show that four of the most fundamental dimensions of mediation situations include: low vs high intensity of the conflict, cooperative vs competitive relationship between the parties, tight vs flexible context and overt vs covert processes and issues. Each of these factors was found to independently predict differences in mediators’ behaviors and perceptions of processes and outcomes. These dimensions are then combined to constitute the basic dimensions of the situated model of mediation.

The situated model of mediation is both heuristic and generative, and it shows how a minimal number of factors are sufficient to capture the complexity of conflict mediation in a wide range of contexts.

The purpose of this paper is to locate, describe and analyze the differences between the way migrants from communal cultures and local communities in Western Europe resolve intra-communal and inter-communal conflicts, and to use the findings to propose a hybrid alternative model that may be able to bridge across identified differences. Such a hybrid model will facilitate enhanced integration and adaptation between host and migrant communities, contributing to improved conflict resolution outcomes.

This paper starts with an exploration, review and analysis of existing relevant literature describing refugee/migrant–host community interactions and their consequences. The second stage includes review and analysis of relevant alternative dispute resolution (ADR) literature. The third stage undertakes an examination and analysis of the practices identified in stage two, and the fourth stage proposes a method that uses potentially “bridging” practices by incorporating useful and relevant elements from host and refugee communities’ ADR mechanisms, in a way that may help resolve inter-communal disputes.

The paper demonstrates significant differences between host and migrant communities’ dispute resolution practices and the integrability of relevant ADR approaches toward creating a usable, hybrid, bridging approach to handle inter-communal conflicts.

The paper proposes a hybrid “bridging” host–refugee inter-communal conflict management model. The proposed model should be tested to prove feasibility and viability.

Should the proposed model prove useful, the practical implications may lead to the construction and use of different (hybrid) conflict management mechanisms in appropriate communities. Such mechanisms may lead to a reduction in the number and severity of inter-communal conflicts.

A reduction in inter-communal conflicts within the framework of a host–migrant interface may have strong positive outcome to inter (and intra) communal relations and may reduce friction, crime, marginalization, hostility and radicalization.

The paper highlights the challenges to both migrant and host communities when it comes to finding a common ground for resolving inter-communal disputes and offers a pragmatic hybrid model to bridge cultural and functional gaps and help promote mutually satisfactory outcomes.