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Research on creativity highlights feedback as an important driver of creative ideas. However, it advances a rather mechanistic understanding of communication, which obscures the specific practices in feedback interactions as well as their constitutive role in shaping creative ideas. In this paper, we advance conceptual arguments on how actors interact in communicative feedback processes on creative ideas. By drawing on the theory of communicative action by Jürgen Habermas and Hans Joas’ theory of creative action, we develop a more complex and nuanced understanding of creativity as a phenomenon that is constituted in communication. These authors’ work draws conceptual attention to the practices through which actors negotiate the novelty and usefulness of creative ideas in communicative interactions, the important role of feedback givers as creative actors, and “spaces for play” as a communicative sphere that allows creativity to emerge. We extend the literature on creativity by introducing a theory of communicative and creative action that offers to unpack communicative interactions through which creativity does or does not come into being.

This paper aims to understand if, and how, internal communication strategies can promote strategic employee communicative actions such as to disseminate positive information that enhances the company's reputation. These communicative actions sustain the competitive advantage of a company.

This paper is based on interviews with internal communication experts; internal communication managers in ten American and 22 Italian companies. Three focus groups in Italy comprised of internal communication managers, scholars and experts.

Employee communicative actions have been categorized into: exploration, interpretation, sharing and acting. Internal communication strategies enable employees to be effective communicators.

A survey among employees was used to investigate the link between employee communicative actions and internal communication and relationship quality.

Internal communication managers are expected first, to become enablers towards employees and line managers; and second, to facilitate sense-making processes and the quality relationship building.

This article provides empirical evidence of the emerging issues of employee communicative actions and the enablement function of internal communication. It adds a broader and validated range of employee communicative actions to those that had previously been studied, and develops a preliminary inventory of enablement strategies that have been adopted by leading companies.

Intellectual capital is a diverse and multidisciplinary field where there is much scope for interdisciplinary research. Such interdisciplinarity demands that we first transcend boundaries between IC researchers and disciplines and then transcend any subsequently perceived ontological and/or methodological barriers. Moving from the particular to the general, this paper draws on the contours of the Habermasian communicative relation to present some theoretical insights on how intellectual capital is created linguistically in social space. The ontological and methodological implications of this particular approach to research lead to the general argument for adopting a “relative view” on both ontology and methodology in order to craft navigational routes into interdisciplinary social space in the IC field. Such an approach allows IC researchers to draw on extant, and seemingly incommensurable, methodologies and techniques from analytical positivism, systems theory and the hermeneutic tradition in a scientifically justifiable post‐foundationalist manner.

Based on the work of Jurgen Habermas, language and communication and ways to move from words to communicative action in the business environment are discussed. Information is not the basis of communication. Rather, it is language and understanding. Language operates on two levels, a technical or linguistic level and a social or communicative level. The latter leads to interpersonal relationships and communicative action which provide the context for critique, change, and organisational competitiveness. The ways for managers to develop communicative competence among members of an organisation are considered.

The authors propose applying Habermas's “theory of communicative action” (TCA) to discuss the benefits of incorporating the concept of interaction in the field of corporate brand management. The purpose of this paper is to gain suggestions for interactions derived from Jürgen Habermas's social theory.

This paper refers to Habermas's TCA in terms of its implication for stakeholder interactions within corporate brand management. Based on review of the sociological literature of Habermas's TCA, this approach offers a more detailed picture of corporate brand management. Bodies of literature are selected, examined and the TCA has been connected to corporate brand management to provide a research background and a managerially useful insight of human interactions.

The social theory of the German social‐philosopher Jürgen Habermas provides certain starting points for classifying interactions. The paper introduces Habermas's proposed forms of human action. Furthermore, it relates to the cognitive, moral‐expressive and aesthetic‐expressive knowledge interest areas, Habermas's validity claims of communicative actions as well as context and world relations.

The study of Habermas's TCA considers one stream in sociological theory. Other theories may provide further insights for corporate brand management.

The paper shows managerially useful implications for managing stakeholder interactions within corporate brand management. Management can use the developed patterns of thought as a starting point for managing interactions with stakeholders.

The paper introduces Habermas's TCA within the field of corporate brand management. Moreover, it facilitates a more comprehensive understanding of implications for managing interactions within the field of corporate brand management.

This paper aims to analyse the role of communication in shaping the mechanisms of accountability routines.

Conceptual elements of the theory of communicative action and the literature on routines were used to conduct a field study in two hospital districts in Finland, from 2009 to 2015. Data were based on interviews, document analysis, observed meetings and repeated contact with key informants.

The findings explain how accountability routines take different forms – weak or strong – in different organisations and at different hierarchical levels. Differences depend on the generative structures and mechanisms of the communicative process – relational and normative – used to give and ask information to and from organisation members involved in accountability relationships. An explorative finding is that discourse-based communication plays an important role in bridging the gap between weak and strong accountability routines. The main theoretical contribution is to conceptualise and show the role of communicative rationalities in shaping the mechanisms of accountability routines.

The implication for practitioners and policymakers is to show to what extent the organisation policies and communicative rationalities used in accountability have potential to improve or not to improve the practices of accountability routines. Mutual understanding, motivation and capacity of organisation members to do as expected and agreed upon without pressure improve accountability routines.

The value of this study is to explain how accountability routines take different forms in practice (weak or strong) in different organisations and at different hierarchical levels, depending on the generative structures of the communicative process used in practicing accountability routines.

To provide a social‐theoretic framework which explains how e‐commerce affects social conditions, such as availability of information and equality of access to information, influences actors' behavior, shapes e‐commerce business models, and in turn impacts industry structure.

Empirical investigation based on one‐hour interviews with owners/managers of nine vehicle dealerships and six vehicle buyers in a large US metropolitan region. The hermeneutic method of understanding was used, involving a circular process from research design and attentiveness to data, to data collection and interpretation. This circular process exemplified the dialectic relationship between the theoretical framework (derived from Habermas's Theory of Communicative Action) and empirical data, through which interpretation and theoretical explanations grounded in the data emerged.

Demonstrates that e‐commerce gives rise to increasing competition among the dealers, decreasing prices and migration of competition to price, decreasing profitability of the average dealer, and erosion of traditional sources of competitive advantage. Moreover, e‐commerce emancipates and empowers vehicle purchasers while reducing the power of automobile dealers.

The research findings focus on the effects of e‐commerce on the automobile distribution industry. However, one could argue that a number of the findings extend to other retailing‐based industries.

The paper illustrates a research methodology that may be useful to study other e‐commerce applications.

This paper illustrates the application of Habermas's Theory of Communicative Action to studying the effect of e‐commerce.

This chapter discusses the personal and organizational risk factors of collaboration and shows the necessity of creating organizational cultures that support collaborative action. Building collaborative capital is presented as a transformative process requiring a shift in individual and collective beliefs and assumptions and new patterns of action and supporting structures that encourage communicative competence and risk taking. Collaboration is viewed through a relational lens, incorporating hermeneutic concepts. A process is offered that begins a cultural change by strengthening communicative relationships among senior leaders. A city government and public utility in a major city in the United States provide examples of actions taken by senior leaders committed to the endeavor of creating cultures of collaboration.

Civil disobedience is often defined as a public, conscientious, nonviolent act of breaking the law in an attempt to change an unjust policy or law. When applied to real-life situations, this widely accepted definition overlooks key features of civil disobedience and ignores civil acts that fundamentally challenge undemocratic institutions or the state and make socio-political changes possible. The purpose of this paper is to criticize and revise the conceptual, ethical and socio-political understandings of civil disobedience by integrating deliberative theory with some radical perspectives on civil disobedience.

This paper integrates and critically revises previous approaches to the justification and role of civil disobedience in democratic systems. Specifically, the ethical concerns about civil disobedience are discussed and the deliberative concept of civil disobedience is expanded as a form of political contestation by incorporating the socio-political aspects of civil disobedience. Although it is a conceptual discussion, the paper opted for an exploratory approach using empirically related examples to illustrate the theoretical discussion.

The paper provides a new perspective to the literature on civil disobedience. The critical review shows that the limited general understanding of civil disobedience conceptually is not useful to analyze various forms of civil disobedience.

The reviewed literature is limited due to a limited space.

The paper includes practical implications for policymakers and authorities when evaluating and responding to civil actions more effectively and for members of civil movements and organizations when creating new forms of civil protest and effective responses to authorities.

This paper may be a modest first attempt to reframe the concept of civil disobedience by integrating deliberative democracy theory and some radical perspectives.