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The purpose of this paper is to develop a structural relationship model to study the relationship between causes and effects of poor communication and information exchange in construction projects using Smart-PLS.

The first method of this research is to identify the causes and effects factors of poor communication in construction projects from the extant of literature. The data used to develop the model was collected using a questionnaire survey, which targeted construction practitioners in the Malaysian construction industry. A five-point Likert type scale was used to rate the significance of the factors. The factors were classified under their relevant construct/group using exploratory factor analysis. A hypothetical model was developed and then transformed into Smart-PLS in which the hypothetical model suggested that each group of the cause factors has a direct impact on the effect groups. The hypothesis was tested using t-values and p-values. The model was assessed for its inner and outer components and achieved the threshold criterion. Further, the model was verified by engaging 14 construction experts to verify its applicability in the construction project setting.

The study developed a structural equation model to clarify the relationships between causes and effects of poor communication in construction projects. The model explained the degree of relationships among causes and effects of poor communication in construction projects.

The published academic and non-academic literature introduced many studies on the issue of communication including the definitions, importance, barriers to effective communication and means of poor communication. However, these studies ended up only on the general issue of communication lacking an in-depth investigation of the causes and effects of poor communication in the construction industry. The study implemented advanced structural modeling to study the causes and effects. The questionnaire, the data and concluding results fill the identified research gap of this study. The addressed issue is also of interest because communication is considered one of the main knowledge areas in construction management.

The purpose of this paper is to explore the question of if and when leaders should communicate bad news to their stakeholders. Previous research in the crisis communication literature has highlighted the need to communicate quickly and persuasively to minimize losses; however, the authors argue that such tactics assume certainty in negative outcomes and tend to generate predominantly one-way, company-centric communication. In this paper, the authors propose that under conditions of uncertainty (i.e. when the bad news has an unknown outcome or cause) different communication strategies are needed.

Drawing on the stakeholder theory, the authors argue that organizational decision makers have a clear moral obligation to share bad news with affected stakeholders. The authors then review the existing approach to crisis communication and discuss its limitations under conditions of uncertainty. Finally, the authors develop a set of scenarios to guide the communication of bad news under conditions of uncertainty.

The authors formulate a framework to guide leaders on how to communicate with stakeholders when the nature of the bad news is uncertain and open to multiple interpretations. The authors propose a situational approach for responding to stakeholders that emerges from the context of the bad news.

The authors propose a situational framework for communicating bad news that overcomes the current limitations of extant crisis communication strategies under conditions of uncertainty. This involves balancing existing crisis communication recommendations with a more collaborative sensemaking approach.

The purpose of this review is to look at some of the common mistakes made related to communication within a project and how those mistakes can be avoided. Communication in projects is a critical factor in a project’s success. Many times, project teams forget some basic rules for communicating with their stakeholders.

The approach of this paper is to provide a general overview of common themes in the project management literature related to communication within projects.

While communication failures in projects are caused by many factors, the project team ultimately bears the burden for ensuring successful communication within a project. There are several common causes of communication failures. Thankfully, there are also some simple things that project teams can do to lessen the likelihood of miscommunication.

As this is a general overview, this article only explores the more commonly experienced issues related to project miscommunication.

By observing some relatively easy to remember questions and concerns related to communication, a project team can be more effective in communicating with their project stakeholders. Effective communication will generally lead to better outcomes and, therefore, a higher likelihood for overall project success.

In recent years, only a small number of studies have touched upon the question of job satisfaction of communication managers. The European Communication Monitor studies (2007–2020) series, for example, continuously returns to the issue across Europe, with its 2018 edition stating that overall job satisfaction is slowly decreasing (compared to previous studies) and connects satisfaction to an individual's willingness to change their current job profile. Recent studies in Germany (Hoffjann, Köster, & Wieczorek, 2019) indicate that communication consultants, in particular, are discontent with their current work. In general, these studies relate job satisfaction to salaries, types of organization (e.g., corporates vs NGO), the position in the organizational hierarchy, stress and pressure in a working environment.

Younger generations (e.g., Millennials; Generations Y and Z) that have entered the business over the last 10 years are known for preferring purpose-driven job profiles that are related to fields like sustainability, corporate responsibility, health, education, etc. Does this attitude also make a difference when it comes to working in communication management? This chapter discusses the connection between a good cause and job satisfaction and the difference it makes when it comes to working in communication management over time. Unlike other studies, the focus in the chapter is on purpose-driven projects as a change in business routine to stay motivated.

The purpose of this paper is to define immigrant knowledge workers (IKWs) as a vulnerable population in the urban emergency management context, and explored how to provide public safety services to IKWs. Due to nomadic features such as high mobility, spatio-temporality, and preferred autonomy, IKWs have difficulties in building required social ties with long-term residents in the urban emergency management system (UEMS). As such, IKWs are easily isolated and become vulnerable to disasters.

This study introduced possible types of network structure, compared each structure’s weaknesses and strengths in terms of risk communication, and suggested the strategic use of brokers for effective risk communication with application of network analysis perspective.

This study argued that the current space-based model causes tension in protecting NKWs and suggested the strategic use of brokers for the facilitated risk communication and for the protection of UKWs in more effective ways. The brokers in UEMS should pursue the core values of partnership, participation, and consultation in building mutual supportive channels within UEMS and the brokers should have sufficient cognitive capacity to avoid system fragmentation and collapse.

Due to the limitations as conceptual paper, sometimes it lacks empirical data to support the main arguments of this paper. To address this, the authors put that part as a suggestion for future studies.

With the strategic use of brokers, UEMS would be more resilient and accountable in providing public safety services to its citizens.

The purpose of this paper is to propose and examine the new user support in university network.

The new user support is realized by use of DACS (Destination Addressing Control System) Scheme which manages a whole network system through communication control on a client computer. This DACS Scheme has been studied conventionally by authors.

The new user support is more simplified than the normal user support in the network based on TCP/IP.

As a future research, the authors will implement the system for realizing DACS Scheme and apply that system to practical network. Then, the new user support proposed in this paper will be realized in practical network.

The functions needed for the new user support are confirmed. Some functions was confirmed in the past research. The other function is confirmed in the section of experimental results.

In the network introducing DACS Scheme, the setting of the client does not need to be changed at the time of changing a network system. In addition, annoying communication becomes very simplified. The first point is that the client computer which transmits annoying communication is specified simply. The second point is shown as follows. Because the influence to others is prevented by blocking a communication port of the client computer, time margin for the cause specification of annoying communication and the coping with it is generated effectively.

Literature on face‐to‐face intercultural business communication (IBC) suggests that language, culture, business culture, and interpersonal context variables lead to misunderstandings, but these predictors have not been studied with regard to e‐mail communication. This exploratory study identifies variables that cause e‐mail miscommunication, reduce work accomplishment, and harm business relationships. We conducted a survey to capture the effect of common predictors and asked respondents to share the most commonly employed strategies when communication problems arose. We offer a multi‐dimensional model for further research.

The purpose of this paper is to explore the past events where communication challenges have occurred during a disaster, and events in which amateur radio had played a vital role in creating reliable communication links during the disaster response. Furthermore, this paper identifies the modern technology available with amateur radio operators that can be used to create reliable communication networks in order to meet the high demand of disaster communication.

In this paper the author has conducted an integrative literature review, while analyzing case studies of disasters where communication challenges have occurred and the amateur radio has provided communication support during a disaster response.

In today’s world there is a heavy reliance on centralized communications infrastructure such as cell towers, which are very likely to fail during a disaster. Failure or overload of such infrastructure will cause disruptions in communications and make the disaster response inefficient. Amateur radio does not rely on centralized communications infrastructure, and has the ability to be used to meet the demand during many disaster situations. Thus, it is very important for emergency professionals to understand the value of including amateur radio operators in emergency operations plans.

Research is qualitative in nature, with an aim to write a short paper introducing the issues of Disaster Communications.

This paper is intended to provide an insight about the importance of reliable communications during a disaster. Communication interruptions can create a lot of problems and cause inadequate coordination between response agencies. In order to mitigate such challenges it is crucial to study the vital role of amateur radio in supporting the communications when all other mediums of communication fail.

The purpose of this paper is to investigate differences in decision‐making processes between UK and non‐UK managers in the defence manufacturing industry.

A pilot study was conducted with a small number of firms in Yorkshire, UK. A large‐scale survey was conducted of 250 firms in the UK. The response rate was 60 per cent.

Decision making is kept team‐orientated in larger firms with decision making autonomy in place for each team. The research demonstrates that leading firms drive best practice and best practice research disseminates globally through industry‐academic collaboration.

Alliances with leading firms will lead to the evolution of team‐based, programme structured decision making in UK‐non‐UK strategic alliances.

Global managers learn from the experiences of team‐based programme structured decision makers.

Relying on data collected from in-depth interviews and participant observation, as well as secondary data, this chapter compares the cross-cultural communication processes between easterners and westerners in an Asian cultural context, namely, that of Taiwan, as well as the potential influences of Confucianism and the theory of “manners of different orders.” Our data reveal that westerners tend to communicate with Taiwanese people in an outspoken and brusque way and to make few changes during the communication process. On the contrary, easterners are inclined to communicate with a gentler approach and make adjustments for the local culture. We also find that Confucianism and the theory of manners of different orders have strong influences on cross-cultural communication strategies and performance. This chapter provides evidence to support the arguments that the theory of manners of different orders may play an even more significant role than the individualism–collectivism paradigm in explaining the causes of better communicational performance in Taiwan and possibly mainland China. Implications, limitations, and suggestions for future research are provided based on these findings.